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Qualified Social Worker, Child in Need Team, Leicester City Council Pay rate to £40 per hour Vitalis are recruiting for experienced Social Worker to work in a Child in Need Team in Leicester City Council. We are seeking highly skilled Advanced Practitioners to join our Children in Need Service, working with some of our most vulnerable children, young people, and families who require help, protection, and support to achieve positive outcomes.This is an exciting opportunity to combine direct practice with children and families alongside a key leadership role in supporting and developing practitioners across the service.They are expected to be in the hub they are based at 3 days a week.Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:\n\n • Independent Reviewing Officer (IRO)\n, • Best Interest Assessor (BIA)\n, • Multi-Agency Safeguarding Hub (MASH)\n, • Looked After Children (LAC)\n, • Children’s Social Work\n, • Adult Social Work\n, • Service Manager\n, • Head of Service\n, • Team Manager\n, • Assistant Team Manager\n, • A wide range of housing roles\n, • Careers in SEND in local authorities\n Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below.- Nottingham- Leicester- Northampton Why This Role MattersAs a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. What You'll Be DoingResident Engagement & Communication \n\n • Build strong, professional relationships with residents from start to finish.\n, • Clearly explain project timelines, impacts, and expectations.\n, • Host resident meetings, drop-ins, and consultations.\n, • Share regular updates through letters, emails, calls, and face-to-face visits.\n\n Customer Care \n\n • Be the go-to contact for resident questions, concerns, and complaints.\n, • Resolve issues quickly and professionally, escalating when needed.\n, • Provide tailored support for vulnerable residents.\n, • Track satisfaction and help drive continuous improvement.\n\n Project Coordination \n\n • Work closely with site teams, contractors, and housing providers.\n, • Arrange access and scheduling with residents.\n, • Keep accurate records of interactions, complaints, and resolutions.\n, • Support site managers with planning and logistics.\n\n Community & Stakeholder Management \n\n • Liaise with housing associations, local authorities, and client reps.\n, • Promote Lovell's commitment to social value and community impact.\n, • Support local initiatives such as training, employment, and resident events.\n\n Health, Safety & Compliance \n\n • Ensure residents understand safety procedures during works.\n, • Identify and report safeguarding or welfare concerns.\n, • Follow GDPR, confidentiality, and all company policies.\n\n Skills & ExperienceEssential \n\n • Customer-facing experience (ideally social housing, construction, or repairs).\n, • Excellent communication and relationship-building skills.\n, • Strong problem-solving and conflict-resolution abilities.\n, • Ability to juggle multiple priorities in a fast-paced environment.\n, • Solid administrative and record-keeping skills.\n\n Desirable \n\n • Previous RLO or social housing experience.\n, • Knowledge of planned maintenance/refurbishment programmes.\n, • Understanding of tenant needs, including vulnerable groups.\n, • Full UK driving licence (if travel required).\n\n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey.Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester, offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

We are currently seeking permanant Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week. As an Anti-Social Behaviour Officer, you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies.About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed.If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. - Nottingham - Leicester - Northampton ⭐ Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. 🔑 What You'll Be Doing Resident Engagement & Communication Build strong, professional relationships with residents from start to finish. Clearly explain project timelines, impacts, and expectations. Host resident meetings, drop‑ins, and consultations. Share regular updates through letters, emails, calls, and face‑to‑face visits.Customer Care Be the go‑to contact for resident questions, concerns, and complaints. Resolve issues quickly and professionally, escalating when needed. Provide tailored support for vulnerable residents. Track satisfaction and help drive continuous improvement.Project Coordination Work closely with site teams, contractors, and housing providers. Arrange access and scheduling with residents. Keep accurate records of interactions, complaints, and resolutions. Support site managers with planning and logistics.Community & Stakeholder Management Liaise with housing associations, local authorities, and client reps. Promote Lovell's commitment to social value and community impact. Support local initiatives such as training, employment, and resident events.Health, Safety & Compliance Ensure residents understand safety procedures during works. Identify and report safeguarding or welfare concerns. Follow GDPR, confidentiality, and all company policies. 🧠 Skills & ExperienceEssential Customer‑facing experience (ideally social housing, construction, or repairs). Excellent communication and relationship‑building skills. Strong problem‑solving and conflict‑resolution abilities. Ability to juggle multiple priorities in a fast‑paced environment. Solid administrative and record‑keeping skills.Desirable Previous RLO or social housing experience. Knowledge of planned maintenance/refurbishment programmes. Understanding of tenant needs, including vulnerable groups. Full UK driving licence (if travel required). If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A leading housing provider is looking for a Decants Officer / Decants Assistant to join their team and support residents who need temporary accommodation due to major repairs or urgent property issues. This is a customer-focused role where you’ll be the key point of contact for residents, helping coordinate temporary moves, arranging accommodation, and ensuring residents are supported and kept informed throughout the process. The Role: Support residents through the decant process. Arrange temporary/emergency accommodation. Liaise with repairs teams and accommodation providers. Provide updates and respond to resident enquiries. Maintain accurate records and process documentation. Manage sensitive conversations with empathy and professionalism.We’re Looking For: Experience in social housing, housing management, resident services, repairs or customer service. Strong telephone and communication skills. Confidence handling challenging conversations. Excellent organisation and attention to detail. Ability to learn systems quickly and work in a fast-paced environment.Benefits of this Decant Officer Role: Competitive £20 per hour pay rate. Immediate start available. Opportunity to gain valuable experience within a leading housing provider. Work in a role that directly supports residents during important and challenging times. Office-based position in leicestershire Monday to Friday working hours, offering a great work-life balance. Full training provided on systems and processes. Potential for contract extension.If this Decant Officer role sounds like your next step, apply now or contact Olivia at (url removed)

Our client, a large Housing Association, is seeking an experiencedLettings Officerto join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: • Manage the end-to-end lettings process for vacant properties., • Advertise properties and allocate homes in line with housing policies and nomination agreements., • Conduct applicant assessments and verify eligibility for housing., • Liaise with local authorities, applicants, and internal teams to progress lettings., • Arrange and conduct property viewings where required., • Make offers of accommodation and complete tenancy sign-ups., • Ensure void properties are re-let within target timescales., • Maintain accurate records and update housing management systems., • Monitor performance against lettings and void turnaround targets., • Provide excellent customer service throughout the lettings process., • Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey.Essential Requirements, • Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role., • Knowledge of housing a...

We are currently recruiting for an experiencedScheme Managerto support housing schemes across Leicester and Nottingham. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: • Provide effective day-to-day management of designated housing schemes., • Carry out regular resident welfare and wellbeing checks., • Support residents to maintain their tenancies and live independently., • Monitor health and safety compliance within schemes, including communal area inspections., • Respond appropriately to safeguarding concerns and referrals., • Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities., • Assist with tenancy-related matters and signpost residents to relevant support services., • Maintain accurate records and ensure excellent customer service standards.Requirements of a Scheme Manager:, • Previous experience in a Scheme Manager, Sheltered Housing Officer, Supported Housing Officer, or similar housing management role., • Knowledge of safeguarding, health and safety, and tenancy management principles., • Strong communication and relationship-building skills., • Ability to work independently and manage a varied workload across m...

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. • Nottingham, • Leicester, • Northampton ? Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. ?? What You'll Be Doing Resident Engagement & Communication • Build strong, professional relationships with residents from start to finish., • Clearly explain project timelines, impacts, and expectations., • Host resident meetings, drop-ins, and consultations., • Share regular updates through letters, emails, calls, and face-to-face visits. Customer Care • Be the go-to contact for resident questions, concerns, and complaints., • Resolve issues quickly and professionally, escalating when needed., • Provide tailored support for vulnerable residents., • Track satisfaction and help drive continuous improvement. Project Coordination • Work closely with site te...

An opportunity has arisen for an experiencedHousing Officerto join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area inLeicester. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: • Provide practical, day-to-day support to an established team of Housing Officers, • Carry out estate and patch visits, resident appointments, and community-based housing management work, • Manage casework and maintain accurate records using housing management systems and CRM tools, • Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements, • Travel across a designated patch within the Derbyshire area and attend local base locations when requiredIdeal Candidate:, • An experienced Housing Officer with strong knowledge of frontline hou...

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