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Liverpool Experience Campus operates the city's waterfront event campus – the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. We are currently looking for a Client Account Manager to join our team. Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at Liverpool Experience Campus, and just some of the benefits staff can enjoy include: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards: Disability Confident Employer Sunflower Friendly Business Member of the Fair Employment Charter Real Living Wage employer Social value impact plan – last year we contributed over £6.4m Green Meeting’s Gold Standard Sustainability Strategy Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role As a Client Account Manager, you will serve as a key point of contact for both clients and internal stakeholders, building strong partnerships and delivering exceptional service throughout the event lifecycle. Using your ticketing expertise, commercial awareness, and analytical skills, you will help optimise sales performance, manage event builds, and ensure the successful delivery of a wide range of live events. This is a fast-paced and rewarding role, ideal for someone who thrives on building relationships, solving problems, and contributing to the success of major events. Key Responsibilities: Build and maintain strong relationships with existing and prospective clients. Act as a trusted Advisor, delivering exceptional client service and ticketing expertise. Set up, manage, and maintain events accurately within the ticketing system. Monitor and manage ticket inventory, allocations, and on-sale activity. Analyse sales performance and identify opportunities to maximise revenue and attendance. Produce and interpret sales reports to support client decision-making. Collaborate with promoters, venues, and internal teams to deliver successful events. Provide proactive recommendations and commercial insights to clients. Ensure all ticketing processes are delivered accurately, efficiently, and within agreed timescales. We are looking for someone who is enthusiastic, motivated, and passionate about the live events industry. You will ideally have: Experience working within ticketing, live events, venues, entertainment, or a related industry. Experience managing client relationships or working in a customer-focused account management role. Excellent organisational skills with the ability to manage multiple projects simultaneously. Strong attention to detail and a high level of accuracy. A proactive, solutions-focused approach to work. Excellent communication and relationship-building skills. Strong analytical abilities and confidence working with sales data and reports. Commercial awareness and a passion for delivering exceptional event experiences. If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Salary: £27,515.30 – £28,963.47 per annum Closing Date: Monday, 10 August 2026 Interview Date: W/C 17 August 2026 Equality, Diversity and Inclusion Liverpool Experience Campus knows the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply! • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat., • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions., • Maintain a comprehensive understanding of the company's products and services to assist customers accurately., • Document customer interactions diligently in the company’s CRM system for record-keeping., • Collaborate with team members to identify areas for improved service and share best practices., • Participate in training sessions to enhance product knowledge and service skills., • Contribute feedback and insights to improve service delivery and customer satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and interpersonal skills with a commitment to customer service., • Ability to work independently and manage multiple tasks effectively in a busy environment., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a similar role is preferred., • Familiarity with CRM systems and customer support tools., • A proactive attitude, ability to adapt, and eagerness to learn about new products and services., • Willingness to relocate to Greece., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Out of Hours - Senior Business Travel Consultant Location: Home Working Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings. Job requirements: • Answering calls and emails from clients in a polite, efficient, and professional manner, • Offering expert advice in all aspects of travel, • Maintain the outstanding level of customer service provided by the ‘day’ team., • Work as part of an efficient team, communicating effectively both internally and externally., • To issue, re-issue and perform re-calculations of international and domestic airfares., • Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products, • Providing additional Quality Control to day team processes when call volumes permit. Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate Skills Required: • Knowledgeable in Native Sabre and Amadeus, • Experience within a TMC, • Excellent fares knowledge, Cat35 and Route Deals, • Excellent ticketing experience., • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential, • Knowledge of Microsoft products, including Outlook, Word, and Excel, • Possess good geographical and product knowledge of destinations and airlines., • On the pulse with world events and likely travel implications, • Good organisational skills and excellent customer service & communicative abilities are essential., • Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients. If you are interested in this opportunity please reach out to

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Work & Explore Greece Spanish-Speaking Customer Service (Full Remote) Looking for a flexible, remote role where you can work and enjoy the beauty of Greece? We are hiring native Spanish speakers for Customer Service roles fully remote with relocation support! Whats in it for you: Work from anywhere in Greece 2-week hotel stay + flight ticket + airport pickup + real estate support (if you need relocation) Salary: 1,045 x 14 months + bonuses Contracts renewed annually (start fresh every Jan 1) Experience international projects without leaving the EU Requirements: Native Spanish speaker Employees are required to reside in Greece. EU citizenship or valid work permit Tech-savvy and ready for full-remote work Why join? • Combine work with exploring beautiful Greek islands, historic cities, and vibrant culture, • Be part of a global team while enjoying flexible remote work, • Gain experience with international projects (confidential) Apply now and start your adventure in Greece!

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you! • Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat., • Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction., • Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers., • Document customer interactions in the company's CRM system to maintain detailed and accurate records., • Collaborate with team members to improve service processes and share insights on customer needs., • Participate in training sessions and meetings to enhance customer service skills and product knowledge., • Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and customer service skills with a focus on problem-solving., • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously., • Previous experience in customer service, especially within the automotive industry, is advantageous., • Familiarity with CRM systems and customer support tools., • A positive attitude, adaptability, and eagerness to learn about automotive products and trends., • Willingness to relocate to Greece, • Passport of any EU country., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Bar Supervisor Holiday Inn London Kensington High Street are looking for an experienced and motivated Bar Supervisor to oversee the daily operations of our Hotel Bar, Lounge, and Starbucks. You will lead the team to deliver exceptional guest service, maintain high food and beverage standards, maximise sales, and ensure smooth day-to-day operations. The ideal candidate will have strong leadership skills, excellent customer service, and a passion for hospitality in a fast-paced hotel environment. Key Information: Role: Bar Supervisor Salary: £13/hr+ Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Career development and salary reviews Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Recommend a Friend Scheme Job Summary The Bar Supervisor is responsible for the day-to-day operation of the Hotel Bar, Starbucks, and Lounge, ensuring exceptional guest service and the highest standards of food and beverage quality. The role supports the Food & Beverage management team in achieving sales and profitability targets while leading, motivating, and developing the team to deliver an outstanding guest experience in line with hotel brand standards. Duties and Responsibilities Supervise the daily operations of the Hotel Bar, Starbucks, and Lounge, ensuring smooth and efficient service. Deliver and maintain exceptional customer service, promptly resolving guest enquiries and complaints. Lead, motivate, and support the team to achieve departmental objectives and maintain high service standards. Promote sales initiatives and encourage upselling of food, beverages, and hotel services to maximise revenue. Monitor stock levels, oversee stock rotation, minimise waste, and assist with ordering to maintain appropriate inventory levels. Ensure accurate cash handling, billing, and end-of-shift reconciliation procedures are followed. Maintain high standards of cleanliness, presentation, and hygiene throughout all outlets. Ensure compliance with food safety, health and safety, licensing regulations, and hotel policies and procedures. Conduct daily team briefings and ensure colleagues are knowledgeable about menus, promotions, and operational procedures. Train, coach, and develop team members, identifying training needs and supporting performance improvement. Monitor labour productivity and assist in controlling departmental costs and achieving profitability targets. Report maintenance issues promptly and ensure equipment is maintained in good working order. Assist with recruitment, onboarding, and performance management of team members as required. Collaborate effectively with the kitchen and other hotel departments to ensure seamless guest service. Act as the department lead in the absence of the Bar or Food & Beverage Manager, ensuring operational standards are maintained. Carry out any other reasonable duties as requested by the Food & Beverage Management team to support the hotel's operational requirements. Key Performance Indicators (KPIs) Achievement of sales and revenue targets Guest satisfaction and customer feedback scores Stock control and wastage levels Labour cost management Compliance with food safety, licensing, and health & safety standards Team engagement, productivity, and training completion Overall operational efficiency and service quality TPBN1_UKCT

The Titanic Hotel Liverpool is all about the restoration of one of our citys most historic and iconic buildings. As a World Heritage site it forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is a hotel of unequalled proportion of size, service and style. We are currently looking for a passionate and experienced Assistant Restaurant Manager to join our team in Stans Restaurant & Grill at the iconic Titanic Hotel, Stanley Dock, Liverpool. As Assistant Restaurant Manager, you must be able to support and deliver first class service and strong leadership, whilst maintaining strong customer service at all times. Responsibilities will include: Assist in the management of the day to day restaurant operations within the hotel Training and development of the team To provide a first class service to all guests Ensuring all sales activity is monitored in line with company policy To monitor and comply with all company and legal statutory requirements You will be a hands on Assistant Restaurant Manager supporting the Restaurant Manager you will have the ability to thrive in a busy service environment, whilst developing a strong collaborative team in order to add value to the business. The successful Assistant Restaurant Manager will have a solid hospitality background with good supervisory/assistant management experience within Hotels and will have ideally worked in a similar sizedproperty. If you are a Supervisor/Assistant Restaurant Manager who possesses flair, style and an outgoing personality we would love to hear from you. This is a superb opportunity to join a solid growing company who really develop and take care of their staff. This Assistant Restaurant Manager role offers a competitive salary and company benefits What we are looking for in our Restaurant Manager; At least two years experience at supervisory level in a busy, quality 4/5 star hotel Has the ability and experience to train a strong & engaged team Strong food and wine knowledge Excellent communication skills A team player who can motivate and inspire the team to perform ensuring goals are achieved Self-reliant, has drive and determination to succeed Flexible, adapts quickly and positively to new situations Sets and strives to achieve high personal performance standards Understands and achieves all departmental sales, revenues & hotel monthly & annual set targets Please only apply if you have the essential skills and experience for the role In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. TPBN1_UKCT

F&B Supervisor Holiday Inn London Kensington High Street are looking for a F&B Supervisor. As a Food & Beverage Supervisor, you will support the smooth operation of the hotels restaurant by leading the team to deliver exceptional service standards. You will supervise daily F&B activities, ensure guest satisfaction, and maintain high standards of quality, safety, and operational efficiency. Key Information: Role: F&B Supervisor Salary: £27,040 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Job overview To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. Duties and responsibilities Costs and efficiency: To minimise wastage at all opportunities Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity To actively promote an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Customer relations: To liaise positively with the guest ensuring all their needs and requirements are met To ensure product knowledge on Hotel products and services is up-to-date at all times To respond in a pro-active manner to guest feedback for positive and negative comments To feedback to the sales teams in a constructive manner for service improvements To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department Operational requirements Restaurant Supervisor Responsibilities: Screening, interviewing, hiring, and training restaurant staff. Managing restaurant staff's work schedules. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Checking in on dining customers to enquire about food quality and service. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Monitoring the restaurants cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service. Resolving customer complaints in a professional manner. To prepare restaurant as required to the correct standard To ensure all equipment is correctly installed and in good working order To adhere to all Health and Safety Requirements as required by the Hotel To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters To be responsible for the set-up, running and clearing of an event as required. To serve at private dinner functions To adhere to the requirements of the Data Protection Act at all times Computerised and manual storage systems are maintained in line with the Hotel procedures To adhere to all the requirements under the Food Hygiene and Liquor Regulations To ensure all maintenance issues are reported according to the Hotel procedures To undertake tasks in other departments when required Team Requirements To allocate tasks within the shift to ensure all operational requirements are met To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required To identify training needs throughout the department communicating with the Manager to meet the training need To provide coaching and on-the-job training as identified, especially for new employees To create an environment which promotes employee morale and encourages the Team to have high levels of productivity To ensure all Hotel personnel policies and procedures, and employment law are observed at all times TPBN1_UKCT

Sous Chef Holiday Inn London Kensington High Street are looking for a Sous Chef. As a Sous Chef, you will support the Executive Chef in managing the daily kitchen operation, ensuring the delivery of high-quality food experiences for hotel guests. You will lead and motivate the kitchen team, maintain exceptional food standards, and ensure efficient service while adhering to food safety, hygiene, and cost control procedures. Key Information: Role: Sous Chef Salary: £37,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Job overview Under the general guidance and supervision of the Head Chef and within the limits of the companys policies and procedures, to supervise and manage the kitchen department to ensure that objectives are met in relation to all food prepared within the hotel. PRIMARY RESPONSIBILITIES General To anticipate customer needs by continuous improvement of existing offering and development of newness. To report all disciplinary and grievance matters immediately to the Head Chef To inform the Executive Chef of any irregularities in the conduct and/or appearance of staff from another department. To ensure that the Kitchen and Staff Canteen are regularly cleaned and are tidy at all times. Ensures that stock and linen are properly used to prevent soiling, damage and wastage. To handle all guests requests, queries and complaints, in a courteous, prompt and discrete manner. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To be fully conversant with all Hotel and Departmental policies and procedures. To manage staffing levels and to make adjustments as required. To assist in the recruitment and selection of people according to the hotels recruitment and selection policies, procedures and guidelines. Food quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been effected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. To order, receive and store all food commodities and related supplies in accordance with company specifications. Swabs and other required procedures are carried out according to company standards Best practice is adapted to suit the hotels operation Working practices are demonstrated during every shift Personal inspection and monitoring of buffet display Personal inspection of service at the carvery There is no shortage Service is calm and organised Presentation standards and SOPs are in place to support current menus Training To work in conjunction with the Executive Chef to implement re-training or additional training when a need is identified. Health and Safety Report to the Department Health and Safety Representative or Security Officer any Health and safety hazards. Report immediately to the Security Office any accidents that may occur. In the case of fire or bomb threats, assists in the clearing of all occupied rooms to ensure that all guests are roused. In case of fire, bomb emergencies, assists in evacuating staff and guests in their area to the assembly point. Additional duties Comply with set standards of behaviour, discipline and appearance within the hotel. Comply with the Hotel's Health, Safety and Hygiene policy. Perform related duties in the Kitchen and related departments and special projects as assigned. Comply with the Hotel and Departments Environmental procedures To carry out any additional task deemed reasonably by the Manager. TPBN1_UKCT

Assistant Bar Manager Holiday Inn London Kensington High Street are looking for a Assistant Bar Manager. As an Assistant Bar Manager, you will support the daily operation and management of the hotel bar, ensuring an exceptional guest experience through outstanding service, quality beverage offerings, and efficient operations. You will assist in leading the bar team, maintaining high standards of service, and supporting the achievement of departmental targets while creating a welcoming and professional environment for guests. Key Information: Role: Assistant Bar Manager Salary: £30,000 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Job overview To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins as well as supporting the Head of Department in managing the team. Duties and responsibilities Business Acumen: To promote sales awareness at all times throughout the team. To take an active role in the promotion of the F&B Outlets both internally and externally. To take pro-active steps to maximize volume within the department in line with the sales strategy of the HI London Kensington High Street. To provide information on forecasted sales when required. To ensure all revenue is captured through effective and efficient accounting methods within the department. To ensure all team members can up-sell the hotels products and services. Costs and efficiency: To minimise wastage at all opportunities. To take joint responsibility for wage management for the team and to assist with providing a forecast on projected wage costs. Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity. To actively promote an energy efficient culture t hr oughout the department. All departmental resources are monitored and controlled in line with departmental objectives. To manage control measures is in place for breakages. To be responsible for the control and management of the department during shift coverage, ensuring that the department achieves gross profit percentages. To ensure that the stock is controlled. To place orders whenever necessary in order to have a good par level of stock. To ensure cash/accounting procedures are followed by all team members. To ensure that all billing processes, including end-of-shift procedures are completed according to accounting rules. Customer relations: To provide a friendly and efficient customer service for all guests. To solicit and respond to guest feedback for positive and negative comments in a pro-active manner. To ensure personal and team presentation is of the highest standards at all times; to project a professional image to customers. To follow a system of quality standards to ensure the team is providing a consistent approach to customer service within the department. To provide a convivial and relaxing atmosphere in the department. Operational requirements: To ensure a smooth, efficient and professional running of the shift. To ensure all the staff are knowledgeable on both food and beverage products and special promotional menus. To ensure management team maintain computerised POS systems and ensure staff are fully trained to operate efficiently. To liaise with kitchen on day-in day-out operations. To adhere to all the requirements under the Food Hygiene regulations and Liquor Licensing Acts. To ensure all maintenance issues are reported according to the hotel procedures. To take responsibility for stock within the Bar and action any short falls accordingly. To adhere to all Health and Safety requirements as required by the hotel. To promote safe working practices within the department. To adhere to the requirements of the Data Protection Act at all times. Team Requirements: To manage rotas, timesheets and payroll in general as per the hotel requirements. To maintain regular and effective communication within the team at all levels by holding daily briefing sessions and departmental meetings. To attend management meetings as required. To identify training needs t hr oughout the department and the means to fulfil them. To ensure SOP training is completed. To provide coaching and on-the-job training as identified. To liaise with F&B Outlet Manager and Human Resources for training requirements as appropriate. To create an environment which promotes employee morale and encourages the Team to have high level of productivity. To conduct performance reviews as required t hr oughout the team. To assist in the recruitment process in accordance with company procedures, best practice and legal requirements. Feedback to the team members is given through an appraisal process following targets and personal development plans. To ensure all hotel personnel policies, procedures are observed at all times. Key performance indicators: Sales Targets Gross profit percentage Stock results Customer feedback Team success Labour turnover Staff Responsibilities: To ensure that there are appropriate professional standards of behaviour in the department. To manage attendance, sickness/absence and team discipline. To promote teamwork within the department and with other departments. To actively engage in your own personal development to benefit the business and improve your personal skills. To give both internal and external customers quality service. Training/Health & Safety: To assist in the responsibility of all training issues relevant to the Food & Beverage department function in accordance with company policy and legal requirements. To participate in cross/multi skilled training within your department or other departments as deemed appropriate by your manager. To ensure that the Standard Operating Procedures are used. To ensure your training records are kept up to date. To ensure you attend all (statutory) training as required. To report any accidents, emergencies and complaints to your manager. To report any faulty equipment or lack of source to your manager. To attend any meetings and training sessions as required by management. To arrive for duty in accordance with the department rota and dressed in accordance with the Hotel standards. To be fully conversant with: The Hotel Fire Procedure. The Hotel Security Procedure including "Bomb" Procedure. The Hotel/Company Health and Safety Policy and Procedures. Short term and long-term Hotel promotions. The Hotel Complaint Procedure Occasional Duties: Assist in other departments during emergencies or as deemed necessary by the Hotel Manager. Carry out other duties/tasks outside normal routines but within the overall scope of the job. TPBN1_UKCT

The MICE and Entertainment Sales Manager is responsible for managing and converting incoming Group, Conference and Banqueting enquiries from MICE & Entertainment agencies and direct clients across the UK, Europe, North America and worldwide markets. The primary focus is responding to enquiries in a timely manner, identifying client requirements, and maximising conversion opportunities to achieve revenue targets. Handle the full enquiry process from initial contact through to confirmation, providing tailored proposals and solutions to meet client needs. Coordinate and plan group and event requirements, ensuring all logistical details are communicated accurately and efficiently. Act as the main point of contact for agency and direct accounts throughout the sales process, building strong client relationships and delivering a high level of customer service. Maintain accurate records within sales systems and work closely with internal departments to ensure seamless event delivery and client satisfaction. Key Responsibilities Manage and respond to Group, Conference, Event and Entertainment enquiries received via telephone, email and third-party booking platforms, ensuring a professional and timely response. Respond to all enquiries within established response time targets, providing accurate proposals and quotations tailored to client requirements. Review availability, client history, market demand and pricing guidelines to ensure appropriate rates and packages are offered. Contact prospective clients to discuss their requirements in detail, build rapport and identify opportunities to maximise revenue. Ensure all enquiries, proposals and client interactions are accurately recorded within Opera and maintained in line with departmental procedures. Proactively follow up on proposals, provisional bookings and tentative enquiries to maximise conversion and secure business. Conduct site visits and show rounds for prospective clients, presenting the hotel's facilities and services effectively. At times host familiarisation trips or assist at times determined by supervisor, these are sometimes outside of normal working hours Prepare and issue contracts, terms and conditions and other documentation promptly following verbal confirmation of bookings. Act as the primary point of contact for clients throughout the sales process, providing exceptional customer service and maintaining strong relationships. Coordinate and communicate all event and group booking details to relevant operational departments, ensuring information is accurate and updated promptly. Maintain detailed records of client communications, booking activity and agreed actions within Opera. If you're our ideal MICE and Entertainment Sales Manager you will have; Proficient in Microsoft Office and relevant sales software, including Opera/Opera Cloud. Excellent negotiation, communication, and customer service skills. Strong attention to detail and organisational skills. Proven experience in MICE, events sales, or hotel sales management. Commercially aware with strong business acumen. Able to multitask, work under pressure, and meet deadlines. Hospitality industry experience preferred, with at least 3 years in a similar role. TPBN1_UKCT

Breakfast Chef Holiday Inn London Kensington High Street are looking for a Breakfast Chef.As a Breakfast Chef, you will be responsible for preparing and delivering high-quality breakfast offerings for hotel guests, ensuring an excellent start to their dining experience. You will maintain consistently high standards of food quality, presentation, and service while supporting the smooth operation of the breakfast kitchen in line with hotel standards. Key Information: Role: Breakfast Chef Salary: £28,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Job overview Under the general guidance and supervision of the Executive Chef and within the limits of the companys policies and procedures, to supervise and manage the kitchen department to ensure that objectives are met in relation to all food prepared within the hotel. PRIMARY RESPONSIBILITIES General T o anticipate customer needs by continuous improvement of existing offering and development of newness. To report all disciplinary and grievance matters immediately to the Head Chef To inform the Executive Chef of any irregularities in the conduct and/or appearance of staff from another department. To ensure that the Kitchen and Staff Canteen are regularly cleaned and are tidy at all times. Ensures that stock and linen are properly used to prevent soiling, damage and wastage. To handle all guests requests, queries and complaints, in a courteous, prompt and discrete manner. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To be fully conversant with all Hotel and Departmental policies and procedures. To manage staffing levels and to make adjustments as required. To assist in the recruitment and selection of people according to the hotels recruitment and selection policies, procedures and guidelines. Food quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been effected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. To order, receive and store all food commodities and related supplies in accordance with company specifications. Swabs and other required procedures are carried out according to company standards Best practice is adapted to suit the hotels operation Working practices are demonstrated during every shift Personal inspection and monitoring of buffet display Personal inspection of service at the carvery There is no shortage Service is calm and organised Presentation standards and SOPs are in place to support current menus Training To work in conjunction with the Head Chef to implement re-training or additional training when a need is identified. Health and Safety Report to the Department Health and Safety Representative or Security Officer any Health and safety hazards. Report immediately to the Security Office any accidents that may occur. In the case of fire or bomb threats, assists in the clearing of all occupied rooms to ensure that all guests are roused. In case of fire, bomb emergencies, assists in evacuating staff and guests in their area to the assembly point. Additional duties Comply with set standards of behaviour, discipline and appearance within the hotel. Comply with the Hotel's Health, Safety and Hygiene policy. Perform related duties in the Kitchen and related departments and special projects as assigned. Comply with the Hotel and Departments Environmental procedures To carry out any additional task deemed reasonably by the Manager. TPBN1_UKCT

Assistant Club Manager Holiday Inn London Kensington High Street are looking for a Assistant Club Manager. As an Assistant Health Club Manager, you will support the daily operation and management of the hotels Health Club, ensuring an exceptional experience for members and hotel guests. You will assist in leading the team, maintaining high service standards, and ensuring the smooth running of all leisure, fitness, and wellness facilities. The role requires a proactive, customer-focused approach with strong operational and leadership skills. Key Information: Role: Assistant Club Manager Salary: £42,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To assist the Health Club Manager in retaining and increasing club membership t hr ough the operation of a profitable, clean and safe facility To assist in every aspect of managing the club with a hands-on attitude, fully deputising for the Manager in his or her absence. Duties and responsibilities Maintain regular communication with the Health Club Manager in order to ensure the overall upkeep and cleanliness of the club. In the absence of the Manager, complete an audit and walk t hr ough of the facility at least once a day and be completely up to date with all operational issues Handle any member complaints before they escalate in an order to maintain member satisfaction and retention, passing them on to the Manager where necessary Participate in or hold meetings with all levels of club staff, in order to ensure key activities are carried out effectively Screen all users of the club using an approved lifestyle questionnaire and assess their physical condition Prescribe individual based exercise programmes, monitoring and reviewing as required Maintain member portfolio records Assist in the reviewing of all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the Manager and club staff t hr ough ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures Assist in the maintenance of an accurate current and potential client base for the purpose of communicating future offers and facilities Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988 Maintain all necessary records and documents legibly and neatly Prepare accurate and timely reports as required Ensure personal presentation and quality of work is of the highest standards at all times Ensure product knowledge on hotel products and services is up-to-date at all times Work on a shift basis as required in order to ensure effective management during opening hours Undertake any other duties as may reasonably be requested by the Health Club Manager Sales and Revenue Assist the Manager in activities to locate potential new business t hr ough the appropriate media Ensure all opportunities are taken to promote products to customers and to increase the membership base Assist in analysing club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis Ensure monthly direct debit payments are monitored and uploaded t hr ough the BACS system in accordance with the sales process.Administratively this requires rejections to be chased and memberships put on hold until payment has been received Monitor membership renewals, suspensions and cancellations and take action as appropriate Health & Safety, Human Resources & Training Hold, or be working towards, relevant fitness and lifeguard qualifications Assist the manager in undertaking and reviewing risk assessments, method statements and safe working practices as required, usually at six monthly intervals Have an understanding of the Health & Safety implications and legislation involved in the clubs operation, particularly in relation to COSHH and the specific chemicals used in the club Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation Clearly understand the qualifications required for each role within the club and the legislative implications Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team Provide support and coaching to new team members Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management Assist in the administration and implementation of all Company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records Working Relationships Maintain at all times a good liaison and working relationship with colleagues and clients To support the Health Club and Spa Manager in the effective running of the Health Club To ensure the Health Club is clean at all times and all records updated To implement all Health and Safety procedures and ensure all staff are following them To implement all cleaning rotas as per normal operating practices To lifeguard the pool as and when required To carry out the Duty Manager role and shift patterns as per role To train all staff regarding in house induction Ensure COSHH is kept up to date and relevant training is performed for Health Club and Spa To cover Reception duties To perform tours and promote the Health Club facilities when required To work closely with the hotel Maintenance team for any maintenance / repair requirements To understand the Health Club and Spa system and assist on membership administration. To carry out and oversee pool and plant tests as required. To monitor and interact with all gym and Health Club users To write relevant programmes for gym users To assist with the organisation and running of exercise classes Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Instructing or assisting classes To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Hotel Manager To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Senior Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Senior Manager To ensure that all accidents are reported to a Security Officer/Manager. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Key performance indicators Product knowledge Maintenance and improvement of hotel procedures Quality of training given to employees Customer retention and development Staff retention and development Quality of audit and administrative procedures TPBN1_UKCT

Bar Manager Holiday Inn London Kensington High Street are looking for a Bar Manager. As a Bar Manager, you will be responsible for the overall management and operation of the lobby lounge bar and in-house Starbucks Cafeensuring exceptional guest experiences through outstanding service, high-quality beverages, and efficient team performance. You will lead the bar team, maintain operational standards, drive revenue opportunities, and ensure compliance with hotel policies, licensing regulations, and health and safety requirements. Key Information: Role: Bar Manager Salary: Unspecified Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand. Social Events, Wellbeing and Team Activities Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Job Overview: Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe,including staffing, inventory management, and quality control. Lead a team to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel orindependent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. TPBN1_UKCT

Lifeguard Holiday Inn London Kensington High Street are looking for a Lifeguard. As a Lifeguard, you will be responsible for ensuring the safety and wellbeing of all guests using the hotel's swimming pool and leisure facilities. You will maintain a safe, clean, and welcoming environment by supervising pool activities, enforcing health and safety regulations, and responding promptly to emergencies. You will also provide excellent customer service, ensuring guests enjoy a safe and enjoyable leisure experience. Key Information: Role: Lifeguard Salary: £12.71/hr + Benefits Working hours: Casual Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To monitors and supervises aquatic activities, including overseeing swimmer safety, rescue operations and staying alert to changing water conditions To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place; To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Supervising and assisting in cleaning equipment and facilities. Opening and closing the pool each day, depending on schedule and hours. Instructing or assisting classes in fundamentals of swimming Resolving scheduling conflicts to make sure the pool environment is safe. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling NPLQ qualification TPBN1_UKCT

Building strong customer relationships to drive repeat business, enhance the customer experience, and maximise lifetime value. Previous face-to-face sales and customer service experience. Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to ear

CSCS Cleaner Required - National Grid, Radlett (WD25 8DT) We are currently looking for an experienced CSCS Cleaner to join a busy construction project at National Grid, Radlett (WD25 8DT).Job Details: ?? Location: National Grid, Radlett, WD25 8DT ?? Rate: £16.Overtime and Saturday work available ??

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A peaceful four star hotel in Gerrards Cross in Buckinghamshire, the Bull Hotel offers 147 comfortable bedrooms, a restaurant and bar, and flexible event suites for all types of functions. Excellent communications skills and the commitment to deliver great customer service with a smile. Opened in 16

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