Repairs and Maintenance Supervisor
1 day ago
Hastings
The role Based out of Hastings, this is an exciting opportunity for someone to lead our dedicated team of skilled Technicians across the county of Sussex, whilst also supporting our wider Directorate nationally, ensuring Southern Housing provides a comprehensive, high-quality, efficient and responsive home and communal repairs service. Our primary focus is to provide a service for all our residents, internal colleagues, and external partners; managing repairs effectively from inception to completion with final quality assurance; whilst meeting all statutory and regulatory requirements. You will need to maintain and improve on a clear, safe, value for money structure, methodical approach, and supportive environment in which our technicians feel able to thrive. Duties include: Day-to-day line management of a team of technicians, covering a multitude of trades and skill. Management of all associated workstreams, productivity, and value for money. Monitoring, Training, and Promotion of safe working practices. Mentoring, Training and Development of Colleagues. Fleet, Tool, Equipment, Facilities, and Materials management. Resident liaison, including stage 1 complaint handling. Updating a variety of mobile and desktop IT systems. Must Haves: Excellent leadership skills to create a culture adopting our values, to inspire, motivate and develop staff at all levels; building cohesive and motivated teams who are committed to our vision and goals. Youll be able to make sound judgements, find solutions to complex issues and problems, with a strong awareness of risk management, productivity, and value for money. The role works with a range of residents, colleagues, and partners, so a positive approach to collaborative one-team working and co-creation is essential, with Customer Satisfaction as a priority. As part of a tight-knit team, you will be required to work closely with others, supporting colleagues within Direct Services, other teams across the business, and our partners from external agencies. However, you will also need the ability to work alone, be self-motivated and able to solve technical challenges as they arise; with an ability to produce detailed specifications of work for contractors and our in-house repairs teams to follow. An excellent working knowledge and experience in the requirements of the Health and Safety at Work Act, CoSHH, and PUWER Regulations, plus any other relevant legislation and/or regulatory requirements. Evidence of successfully applying these in practise will form part of both the shortlisting and interview stages. Working safely is paramount and you will require a strong awareness of and be required to write, understand, and present both Risk and CoSHH Assessments. An excellent level of numeracy and literacy is key, along with the computer skills sufficient to learn and operate in-house systems and technology; with a good working knowledge of standard software packages such as Microsoft Office or similar and previous experience of web-based CRMs, Scheduling, and Reporting Platforms. Previous experience of working within a Social Housing or similar customer focused environment would also be beneficial. Should the above criteria not be reached, we may consider a programme of support towards a suitable qualification for the right candidate. The role is both site and office based, working daily out of our new hub at Burgess Road in Hastings, East Sussex. We envisage the successful applicant working 40 hours, 08:00 17:00, Monday through Friday. There is also a contractual requirement to plan, schedule, manage, and cover out of hours calls, plus escalation between 17:00 08:00, Monday through Sunday, on a rota basis. As this role requires you to travel across Sussex and on occasion into other regions you will be supplied with a Southern Housing fleet vehicle for working purposes only. However, you will need to be over the age of 21, with a full and valid UK driving licence and a minimum 2 years driving experience, and no major offences over the past 10 years, to receive this benefit. Your main power tools and equipment, plus uniform and PPE will also be provided. You will be expected to use your own hand tools, however. Please note, we reserve the right to interview and close the advert early, so it is important that you submit your application as soon as possible detailing as much information about you and your prior experience as you can. Applications are shortlisted via a numbered scoring system, submitting just a CV will not score you the desired number to progress to interview. In your supporting statement, please address how you meet the above criteria and that of the JobProfile, providing examples. Advert closing date: 09 August 2026 at 23:59. With interviews: 02 & 03 September 2026. Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. TPBN1_UKTJ