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Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Field Sales Executive - B2B Our client is a leading provider of corporate ground transportation solutions, delivering reliable taxi and private hire services to businesses across the region. Due to continued growth, they are seeking an ambitious and driven Field Sales Executive to focus on identifying, securing and developing new corporate accounts. This is an excellent opportunity for a commercially minded sales professional who enjoys building relationships, generating new business and creating long-term partnerships. The Role This is a field-based business development role focused primarily on winning new corporate customers and increasing market share across the region. You will be responsible for identifying prospective clients, engaging decision-makers, presenting tailored transport solutions and converting opportunities into long-term business accounts. Working closely with internal operational teams, you will ensure a seamless onboarding experience and help customers maximise the value of the services provided. This position would suit a proactive sales professional who enjoys networking, prospecting and developing relationships with businesses across multiple sectors. Key Responsibilities ·New Business Development ·Identify, target and secure new corporate accounts across a range of industries. ·Generate leads through cold calling, networking, referrals, social selling and face-to-face meetings. ·Build and maintain a healthy pipeline of opportunities. ·Arrange and attend client meetings to understand business travel requirements. ·Present tailored transport and mobility solutions to prospective customers. ·Negotiate commercial agreements and support the onboarding of new accounts. ·Develop strategic relationships with key decision-makers and stakeholders. ·Achieve and exceed monthly, quarterly and annual sales targets. ·Account Growth & Relationship Management ·Build strong relationships with newly acquired customers. ·Identify opportunities to increase account spend and service utilisation. ·Act as a trusted advisor, ensuring customers receive exceptional service. ·Gather market intelligence and customer feedback to support business growth. ·Maintain regular contact with clients to maximise retention and satisfaction. ·Market Development ·Represent the business at networking events, exhibitions and local business forums. ·Monitor competitor activity and identify opportunities within the marketplace. ·Develop knowledge of regional business communities and key sectors. ·Support marketing initiatives, lead generation campaigns and promotional activities. ·CRM & Reporting ·Maintain accurate records of all sales activity within the CRM system. ·Track pipeline performance and provide regular sales forecasts. ·Produce activity reports and monitor progress against targets. ·Ensure all customer information is maintained accurately and compliantly. About You We are looking for a motivated and results-driven sales professional who enjoys winning new business and developing long-term commercial relationships. Desirable Experience ·Experience within taxi, private hire, transport, logistics, fleet, mobility or related service industries. ·Experience selling B2B services to corporate customers. ·Knowledge of account-based sales and relationship management Essential Experience & Skills ·Proven success in a Business Development, Field Sales or Account Acquisition role. ·Strong track record of generating and converting new business opportunities. ·Experience managing a sales pipeline from prospecting through to close. ·Excellent communication, negotiation and presentation skills. ·Ability to engage confidently with decision-makers at all levels. ·Self-motivated with a proactive and resilient approach. ·Strong organisational and time management skills. ·Full UK Driving Licence and willingness to travel. To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here

Account Manager \n £35,000 Basic + Uncapped Commission (OTE £60,000+) \n Fully Remote | UK Travel | Monday-Friday | 37.5 Hours \n Are you an Account Manager who enjoys growing relationships rather than constantly chasing new business? \n We're working with an established UK software provider that has been delivering business-critical SaaS solutions for over 25 years. Following significant investment and continued growth, they're looking to appoint an Account Manager to manage and develop an existing portfolio of customers across the UK. \n This isn't a cold-calling role. \n You'll inherit an established client base and focus on building relationships, retaining customers and identifying opportunities to increase revenue through additional products and services. \n The Opportunity for an Account Manager \n This is a genuine opportunity to join a growing software business where you'll have ownership of your own portfolio and the autonomy to manage it as if it were your own business. \n You'll work closely with clients across HR, Operations, Payroll, Finance and IT, becoming a trusted advisor whilst working alongside internal marketing, customer success and product teams to maximise growth. \n The business has an excellent culture, encourages personal development and offers clear opportunities for progression as it continues to expand. \n The Role of Account Manager \n\n • Manage and develop an existing portfolio of B2B customers across the UK.\n, • Build long-term relationships with key stakeholders.\n, • Identify opportunities to upsell and cross-sell additional software solutions.\n, • Conduct regular account reviews and commercial meetings via Teams and face-to-face.\n, • Prepare proposals, negotiate commercial agreements and close additional business.\n, • Work closely with internal teams to ensure outstanding customer experience.\n, • Maintain accurate CRM records and pipeline forecasts.\n, • Manage your own diary with the flexibility of a fully remote role.\n\n What We're Looking For In An Account Manager \n We're open to speaking with candidates from a variety of backgrounds, including SaaS, technology, HR software, payroll, telecoms or any consultative account management environment. \n Ideally you'll have: \n\n • Around 1-3 years' experience within Account Management, Customer Success or B2B Sales.\n, • A track record of growing customer accounts through relationship management.\n, • Excellent communication and stakeholder management skills.\n, • Commercial awareness and a consultative sales style.\n, • Experience using CRM systems.\n, • A full UK driving licence and willingness to travel to customer sites when required.\n\n Previous software or SaaS experience would be advantageous but isn't essential. \n Salary & Benefits \n\n • £35,000 basic salary\n, • Uncapped commission (OTE £60,000+)\n, • Fully remote working\n, • Flexible working hours (37.5 hours per week)\n, • 23 days holiday, increasing with service\n, • Holiday purchase scheme\n, • Company pension\n, • Life assurance\n, • Employee Assistance Programme\n, • Health & wellbeing benefits\n, • Cycle to Work Scheme\n, • Paid volunteering day\n, • Ongoing training and career development\n\n If you're looking for a role where you can genuinely build relationships, take ownership of your accounts and work for a growing technology business with an excellent reputation, we'd love to hear from you. \n

| Financial Advisor | Existing Client Bank | £50,000 Basic + Uncapped Bonus | Remote Working | \n Level 4 qualified and passionate about delivering expert financial advice? \n We're recruiting for a Financial Advisor to join a reputable and well-established IFA firm, supporting an existing client bank across the Manchester area. This is an excellent opportunity for an experienced adviser looking to focus on building long-term client relationships within a supportive, client-focused business. \n With clients provided and uncapped earning potential, this role is ideal for someone who enjoys delivering tailored financial advice while identifying opportunities to grow their portfolio through exceptional service. \n The Role \n As a Financial Advisor, you will: \n\n • Manage and develop an existing client bank across the Manchester region\n, • Provide tailored financial advice based on each client's individual needs and objectives\n, • Build long-term relationships through outstanding client service\n, • Manage your own diary and schedule client appointments effectively\n, • Identify opportunities for new business and client referrals\n, • Maintain accurate records while ensuring full regulatory compliance\n, • Work closely with paraplanners and administrators to deliver a seamless client experience\n, • Research financial products and recommend suitable solutions for clients\n, • Continue to develop your client portfolio and maximise long-term opportunities\n\n Financial Advisor Requirements \n\n • Level 4 Diploma qualified (minimum)\n, • Proven experience as a Financial Advisor\n, • Strong client relationship management skills\n, • Customer-focused with a consultative approach to advice\n, • Experience managing an existing client bank\n, • Excellent communication and interpersonal skills\n, • Strong organisational and time management abilities\n, • Previous experience working within the North West would be advantageous\n\n What's on Offer? \n\n • Basic salary of £50,000\n, • Realistic On Target Earnings of £70,000 - £80,000 with uncapped bonus\n, • Fully remote working available\n, • Existing client bank provided\n, • Pension scheme\n, • Private medical insurance\n, • Death in Service benefit\n, • 25 days annual leave plus bank holidays\n, • Supportive, client-focused environment with long-term career stability\n\n Apply Today! \n If you're an experienced Financial Advisor looking to join a respected IFA firm with an existing client bank, uncapped earning potential, and the flexibility of remote working, we'd love to hear from you. \n Apply now, and we'll review your application within 48 hours. Suitable candidates will be contacted directly.

The Role \n On behalf of our client, we are seeking a Customer Contact Advisor to join their team in Manchester. Reporting to a Team Manager and supported by a Team Coach, you will work on behalf of the firm’s clients to assist customers facing mortgage arrears and potential repossession. \n This role requires active listening, empathy, and careful investigation of each customer’s circumstances to identify practical solutions that help keep them in their homes. You will be the primary point of contact, guide customers through the litigation process, explain financial responsibilities, and present the most appropriate options. The position offers a hybrid, flexible working approach within a dynamic, award-winning legal services environment. \n Responsibilities will include \n\n • Work on behalf of our client’s clients to support customers behind on mortgage payments and at risk of repossession.\n, • Use active listening and empathy to build trust and encourage customers to share financial or personal difficulties.\n, • Investigate each case to identify the causes of arrears and assess short-term and long-term challenges.\n, • Present suitable solutions aimed at avoiding litigation and helping customers remain in their homes.\n, • Explain customers’ financial responsibilities and guide them toward the best available options.\n, • Collaborate with a Team Manager and Team Coach who provide one-to-one management and coaching support.\n, • Maintain accurate records of interactions and outcomes in line with compliance and data protection standards.\n\n \n The Person \n The ideal candidate is a highly empathetic communicator with a strong customer-service mindset and a genuine passion for helping people navigate financial difficulties. \n\n • Effective telephone communication skills, with the ability to empathise and manage emotive conversations.\n, • Proven experience in credit control, customer service, or account management within a financial or professional services setting.\n, • Strong relationship-building skills to establish rapport and gain customer trust quickly.\n, • Ability to analyse customer situations, identify root causes of arrears, and propose appropriate solutions.\n, • Team-player attitude with a willingness to receive coaching and collaborate with managers.\n, • \n\n The Hours \n Full-time, Monday to Friday, 9 – 5 pm \n \n The Salary \n £28,800 – £30,000 \n \n The Benefits \n\n • 25 days annual leave, increasing to 30 days based on length of service, plus bank holidays.\n, • Private medical insurance covering health, dental, and vision.\n, • Flexible benefits scheme offering a range of lifestyle and wellbeing options.\n, • Hybrid working model to support work-life balance.\n, • Professional development opportunities within a fast-growing, award-winning firm.\n, • Supportive team culture with regular coaching and mentorship.\n, • Travel assistance and parking provisions for office commuters.\n, • \n\n The Location \n Central Manchester (no car parking) , with hybrid working available after training and probation

MORTGAGE SUPPORT ADVISOR \n MANCHESTER (hybrid, 3:2 split) \n £28,800 \n Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you'll enjoy the flexibility of working from home 2 days per week. \n This is more than just a customer service role. As a Mortgage Support Advisor, you'll be the reassuring voice customers turn to when they need support during times of difficulty. You'll use empathy, professionalism and excellent communication skills to build trust, understand each customer's circumstances and provide the guidance and reassurance they need during challenging times. \n If you're someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you. \n Benefits \n\n • 35 hour week, Monday to Friday\n, • Hybrid working, with 3 days in the office per week\n, • Generous holiday allowance plus the option to buy/ sell days\n, • Life assurance\n, • Employee assistance programme\n, • Season ticket loans and a whole lot more\n\n RESPONSIBILITIES \n As a Mortgage Support Advisor you will: \n\n • Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implemented\n, • Provide an empathetic approach while ensuring call objectives are achieved\n, • Ensure systems are updated with each customer interaction\n, • Work in line with regulations, procedures and SLAs\n\n REQUIRED SKILLS & EXPERIENCE \n To be considered for the role of Mortgage Support Advisor, you must have: \n\n • Previous experience within a mortgage support role\n, • Prior debt collections experience is desirable\n, • Experience working in a call centre or phone-based environment\n, • Excellent communication skills with the ability to handle sensitive situations in a professional and empathetic manner\n, • Ability to work to targets and KPIs\n, • Confidence working within a regulated environment\n\n \n NEXT STEPS \n If you’re professional, hard-working and interested in becoming a Mortgage Support Advisor, apply today! \n Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. \n Don’t miss out! Apply today!

Client Advisor Administrator (IFA/Wealth Management) \n Stockport, Chesire \n £30,000 - £40,000 + Training + Bonus + Benefits \n Are you a Client Advisor/Administrator/IFA Admin or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? \n Do you want to become a key member in a team of highly skilled sector specialists, respected for their premium quality service and best-in-class workmanship in every task they undertake? \n On offer for the successful Client Advisor/Administrator/IFA Admin or similar is the exciting opportunity to join a leading wealth-management business, offering impressive training and development opportunities, with the ability to assist you in gaining financial qualifications, as well as scalable career progression pathways as your role develops. Presenting itself is the chance to take the next step in your career with the opportunity to join an impressive company, at the very forefront of financial services, taking a scientific approach to investment, with an innovative and interesting strategy toward wealth management. \n In this role, the successful Client Advisor/Administrator/IFA Admin, will be responsible for the preparation of correspondence, documents and meetings alike. In addition, you will also be responsible certain financial tasks such as preparing invoices and reviewing client and office account entries. On top of this, you will be responsible for client and customer liaison, relaying correspondence and providing advice where applicable. Finally, you will also be responsible for both diary and email management as well as dealing with telephone enquiries. \n The ideal Client Advisor/Administrator/IFA Admin or similar will come from a background within the financial/legal/property services sector or a related field. In addition, you will also have strong organisational, communicational and analytical skills. On top of this, you will also have previous experience within a Client Advisor/Administrator/IFA Admin role or similar position, with prior working experience to IFA standard or a related technical discipline. Finally, you will be computer literate with a knowledge of Microsoft Office software, happy to work both as part of a team as well as autonomously. \n The Role: \n\n • Preparation of correspondence, documents and meetings alike\n, • Preparing invoices and reviewing client and office account entries\n, • Client and customer liaison, relaying correspondence and providing advice where applicable\n\n The Person: \n\n • Background within the financial/legal/property services sector or a related field\n, • Previous experience within a Client Advisor/Administrator/IFA Admin role or similar position\n, • Strong organisational, communicational and analytical skills\n\n Reference: BBBH26014 \n Keywords: Financial, Financial Services, Legal, Legal Services, Property, Property Services, Client Advisor, IFA, Admin, IFA Admin, Administrator, Wealth, Wealth management, Investment, CSA Advisor, Client Support, Advisor, Stockport, Chesire, England \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

About the role\n Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years. With an ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want to hear from you! \n \n As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. \n Key Responsibilities \n\n • Manage customer queries via Zendesk and phone, resolving issues within SLAs\n, • Take ownership of the customer journey, ensuring a high quality experience\n, • Troubleshoot application issues and support customers in using the platform effectively\n, • Work closely with internal teams including Technical Support, Sales and Customer Success\n, • Log all interactions accurately and provide clear updates to customers\n, • Raise bugs and suggest product improvements\n, • Share knowledge with the team and stay up to date with product updates and industry changes\n, • Support continuous improvement in service delivery and customer experience\n\n This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices may be required from time to time. Skills & experience\n\n • You will have experience of working with applications.\n, • You have previously worked with SaaS products.\n, • You are an analytical thinker with an innovative approach to problem solving.\n, • You can work to deadlines with appropriate prioritisation.\n, • You can take ownership of decision making when required.\n, • You are comfortable working with others, building effective working relationships with clients and colleagues.\n, • You have excellent communication skills, both written and verbal.\n, • You embrace change as technology, products and services evolve.\nBenefits & culture\n Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! \n To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. \n Here’s what you’ll gain if you join our team: \n\n • A career packed with opportunity, in a stable and growing company.\n, • A comprehensive programme of learning and development.\n, • Competitive base salary.\n, • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!\n, • Private medical insurance.\n, • Life assurance 4x salary.\n, • Enhanced pension with up to 8.5% employer contributions.\n, • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.\n\n

CUSTOMER EXPERIENCE ADVISOR \n\n • Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent\n\n \n ROLE OVERVIEW \n \n We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. \n \n You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive. \n \n ROLE EXPECTATIONS \n This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. \n \n You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. \n \n You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type. \n \n WHAT SUCCESS LOOKS LIKE \n You’ll be successful in this role if: \n\n • Customers feel heard, supported and satisfied with every interaction\n, • Queries and complaints are resolved promptly and professionally\n, • You spot opportunities to improve the customer experience and share them with your team\n, • You contribute positively to team performance and the culture of the department\n\n \n HOW YOU’LL SPEND MOST OF YOUR TIME \n Most days, you’ll be: \n\n • Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly\n, • Maintaining clear, empathetic communication – ensuring customers always feel heard and supported\n, • Thinking creatively to solve customer problems and prevent issues from escalating\n, • Collaborating with colleagues to deliver a seamless service experience\n, • Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience\n, • Participating in training sessions and continuously developing your skills\n\n \n WHO THIS ROLE IS FOR \n This role suits someone who: \n\n • Is passionate about delivering exceptional customer service and making a positive impact\n, • Has excellent communication skills – confident, clear and professional on the phone and in writing\n, • Is a natural problem solver who thinks quickly and stays calm under pressure\n, • Thrives in a team environment and enjoys sharing knowledge to achieve common goals\n, • Is driven to build lasting relationships and consistently improve customer satisfaction\n\n \n WHAT WE OFFER \n\n • Competitive salary and discretionary bonus\n, • 25 days’ holiday plus bank holidays\n, • Private medical insurance, life assurance and enhanced family leave\n, • Fully funded training and professional development\n, • Paid sabbaticals as a loyalty reward\n, • Pension scheme and employee assistance programme\n, • Discounts across travel, entertainment, dining, shopping, health and fitness\n\n \n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on experience, judgement and approach\n\n \n We aim to complete the process within two to three weeks and communicate clearly throughout. \n \n INTERESTED? \n Apply with your CV. To speak to our recruitment team directly, call and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings. \n \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required

Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GOR INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position

An established apparel company in the Dukinfield area are searching for an experienced Customer Service Advisor / Sales Administrator to join them on a permanent basis. \n \n Role: Customer Service Advisor / Sales Administrator \n Salary: £25,000 \n Location: Dukinfield \n Hours: Mon-Thurs 08:45 - 17:00, Fri 08:45 - 15:45 \n Start date: ASAP \n \n Key Responsibilities: \n\n • Answer inbound calls and provide professional, courteous assistance to customers.\n, • Manage customer expectations and deliver outstanding service.\n, • Take customer orders via phone and accurately process them using the SAGE system.\n, • Process internet orders and maintain the website tracking system.\n, • Raise and progress internal manufacturing orders.\n, • Raise and progress external product orders to fulfil customer requirements.\n, • Respond promptly and appropriately to customer queries, ensuring satisfaction with the outcome.\n\n \n Candidate Requirements \n\n • Positive, forward-thinking attitude with the ability to work independently.\n, • Excellent telephone manner and strong communication skills.\n, • Ability to work effectively as part of a team.\n, • Strong time management and punctuality.\n, • Demonstrated pride in representing the company and commitment to delivering exceptional customer service.\n

Sales Advisor based at our Manchester Dealership: 99 Windsor St, Manchester M5 4DG, United Kingdom \n\n • A competitive and rewarding commission structure OTE £60k\n, • A full valid UK driving licence is required for this role.\n, • A minimum of 2 years automotive sales experience is required\n\n About Us \n Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and commission structure. \n Additional Benefits \n\n • Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!\n, • Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.\n, • Pension: Benefit from a generous employer pension contribution of up to 7%.\n, • Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.\n, • Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.\n, • Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.\n, • Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.\n, • Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.\n, • Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.\n, • Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.\n, • Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.\n, • Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.\n, • Paid sick leave upon completion of Probationary period.\n\n Sales Advisor Role Overview: \n This is a great opportunity for you to become a key member of our dealership team. \n An exciting new opportunity has come up here at our Manchester dealership as we’re on the lookout for a Sales Advisor to join our dynamic team. \n It is the perfect opportunity for a talented and enthusiastic individual to advance their career in a premium manufacturer owed environment. As a sales advisor, you will be responsible for cultivating strong relationships with customers and serving as their primary point of contact. \n A Sales Advisor will also: \n\n • Collect customer and market data to gain insights into customer needs.\n, • Address customer queries promptly and adeptly resolve any objections they may have.\n, • Offer customers precise and comprehensive quotations, along with accurate cost calculations.\n, • Showcase supplementary services, including financing options, insurance, accessories, and service plans.\n, • Engage in negotiations to establish mutually beneficial terms of sale and agreements.\n\n Let’s Work together: \n Don’t worry if you haven’t worked with our brands before, we will give you full product training at our Performance Academy and a bespoke Stellantis &You induction. If you’ve not got automotive experience, provided you’ve got, great communication skills and a determination to hit targets we’d love to hear from you. \n Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Customer Service Advisor (Private Medical) Manchester - university area £30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support:- Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management:- Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance:- Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions.What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting.Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends.If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

IT Account Executive (Entry level) \n Manchester (Hybrid) \n £25K + Comms (£30-32K OTE) \n September 1st start date | Limited spaces available \n Looking for ambitious graduates or high-achieving individuals ready to build a career in tech sales. Full training, rapid progression, and uncapped earnings. \n As an Account Executive, you’ll be the face of Bechtle for your customers, building confidence quickly through structured training and hands-on coaching from day one. You’ll learn how to win business, build lasting relationships, and solve real challenges - developing into a trusted advisor, not just another salesperson. Backed by one of Europe’s leading IT providers (15,000+ employees across 14 countries), the Manchester team offers a supportive, high-performing environment with real stability and clear opportunities to progress quickly. \n Job Role Responsibilities \n\n • Run your own desk like a business - take ownership, make decisions, and see the impact of your work\n, • Prospect through calls, email, LinkedIn, and creative outreach that helps you stand out\n, • Work a large, opportunity-rich territory across the North of the UK\n, • Build and develop your own pipeline and customer base from scratch\n, • Develop key skills including rapport building, commercial thinking, and adaptability\n, • Work as part of a growing Manchester team, supported by a well-established global business\n, • Receive full training and ongoing coaching - no prior sales experience required\n\n Job Requirements \n\n • Self-motivated with a positive attitude\n, • Strong communication and organisational skills\n, • Comfortable speaking with people and building relationships\n, • Ambitious, proactive, and willing to learn\n, • Team-oriented mindset\n, • Degree or A-Levels preferred but not essential\n\n What we offer \n\n • £25K base salary + commission (£30-32K OTE in year one)\n, • Hybrid Working (3/2) after promotion to a Senior Account Manager\n, • Fast-track progression - opportunity to earn your first promotion within 3 months (+£2K salary increase) for high performers\n, • Realistic earning potential of £100K+ within 5 years\n, • Structured training and mentoring programme to accelerate your development\n, • Backing of a leading international IT organisation (15,000+ employees across Europe)\n, • Brand new, state-of-the-art office in Manchester One - right in the heart of the city\n, • Incentives including holidays, vouchers, lunches and spot prizes\n, • Social, supportive, and high-performing team environment\n, • Modern technology for office and home working\n, • Subsidised healthcare/medical benefits\n, • 25-30 days holiday + bank holidays (increasing with service)\n\n Experience \n\n • Account management experience is beneficial but not essential.\n

Annual salary: up to £26,528.31 \n Customer Success Advisor \n Location: Hybrid – Manchester office and home working \n Contract: Full Time, 12-month fixed term contract \n Hours – 40 hours per week, Monday to Friday \n Salary - £26,528.31 per annum \n About the Role \n We are seeking a Customer Success Advisor to join our team supporting a key client. This role is key in ensuring that customer feedback and complaints are effectively managed, with a strong focus on insight, communication and continuous improvement. You will play an important part in enhancing the customer experience and supporting the delivery of contractual commitments. \n In this role, you will take ownership of customer complaints from initial logging through to resolution, working closely with internal teams, subcontractors and external stakeholders. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong relationships with customers and partners. \n\n • Logging and investigating customer complaints\n, • Liaising with internal departments, subcontractors and local authorities\n, • Providing clear and timely communication to customers\n, • Managing and tracking actions through to resolution\n, • Identifying potential escalations and managing accordingly\n, • Analysing complaint trends and identifying recurring issues\n, • Supporting delivery of customer KPIs through insight and reporting\n, • Maintaining accurate records on internal and client systems\n, • Supporting customer engagement initiatives and forums\n, • Building and maintaining strong relationships with clients and stakeholders\n, • Ensuring compliance with all relevant systems, processes and procedures\n\n Key Criteria \n\n • GCSE level education\n, • Extensive customer service experience\n, • Strong problem-solving ability\n, • Excellent written communication skills\n, • Good attention to detail\n, • Ability to remain impartial and provide objective analysis\n, • Strong interpersonal and communication skills\n, • Experience within housing or complaints handling is desirable\n\n Mears Benefits: \n\n • Friendly, supportive and progressive work culture and environment.\n, • 25 days annual leave plus bank holidays\n, • Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.\n, • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.\n, • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more\n, • Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing\n, • Mental Health First Aider Network – Confidential MHFA support and signposting.\n, • Employee of the Month Award (Departmental) – a chance to win recognition within the department as well as monthly/yearly rewards vouchers.\n, • Extensive L&D Programme that offers fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness.\n, • Mears Amazing Employee Awards\n, • Subsidised Eye Tests and cost towards glasses for DSE use\n, • Employee Networks and Sub-Forums\n\n All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. \n As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. \n Apply below or to discuss your application further; contact: Beth Dunford () \n If you need any help with your application process, we are here to support you. We will be accessible every step of the way. \n At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. \n We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. \n In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Customer Care Advisor | Customer Service Advisor \n Manchester | Hybrid Working (3 days working from office) \n A growing and highly regarded organisation is seeking a Customer Care Advisor to join its customer experience team. \n This opportunity is ideal for a customer service professional who enjoys building relationships, resolving enquiries and delivering exceptional customer experiences. The successful candidate will become a trusted point of contact for customers, providing support, guidance and solutions across a variety of service related enquiries. \n The position offers long term career development within a professional environment that places customer satisfaction, service quality and employee development at the centre of its success. \n The Opportunity \n The Customer Care Advisor will play a key role in delivering an outstanding customer experience through telephone, email and digital communication channels. \n Working collaboratively with customers and colleagues across the business, you will manage enquiries, provide guidance, resolve issues and build long lasting relationships through exceptional service delivery. \n This is an excellent opportunity for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor or Contact Centre professional seeking career progression within a customer focused organisation \n Key Responsibilities \n\n • Deliver exceptional customer service across all customer interactions.\n, • Handle customer enquiries via telephone, email and written correspondence.\n, • Resolve customer issues effectively with a focus on first contact resolution.\n, • Build strong professional relationships through proactive communication and support.\n, • Work closely with internal departments to ensure a seamless customer journey.\n, • Maintain accurate customer records and administrative processes.\n, • Respond to customer queries in a timely and professional manner.\n, • Support continuous improvement initiatives and service excellence standards.\n, • Manage multiple priorities whilst maintaining exceptional attention to detail.\n\n The successful candidate will be able to demonstrate: \n\n • Excellent communication skills, both written and verbal.\n, • Strong relationship building abilities.\n, • A positive and professional approach to customer service.\n, • Resilience and the ability to remain calm under pressure.\n, • Exceptional organisational skills and attention to detail.\n, • The ability to manage multiple tasks effectively.\n, • A genuine passion for delivering outstanding customer experience\n\n Career Development and Progression \n This organisation is committed to investing in its people and providing genuine opportunities for long term career development. \n Employees benefit from structured training, ongoing personal development and clearly defined progression pathways designed to help individuals achieve their professional ambitions. \n Additional support is available for those pursuing professional qualifications, including financial assistance and up to six days paid study leave each year. \n Benefits \n The successful candidate will enjoy a comprehensive benefits package designed to support wellbeing, reward commitment and create an exceptional employee experience. \n\n • 24 days annual leave plus Bank Holidays, increasing with length of service.\n, • Your birthday off every year.\n, • Financial support towards professional qualifications.\n, • Up to six days paid study leave.\n, • Ongoing training and personal development.\n, • Clear career progression opportunities.\n, • Company social events, incentives and recognition programmes.\n, • Casual dress policy.\n, • Long service awards.\n, • Enhanced maternity and paternity benefits.\n, • Access to mental health support services and trained mental health first aiders.\n, • Personal accident insurance cover.\n, • Complimentary fresh fruit delivered twice each week.\n, • An award winning workplace culture recognised through Great Place to Work certification.\n\n

Business Development Lead- Apprenticeships \n Salary: up £40,000 \n Contract: Permanent \n Benefits: 25 days annual leave + Birthday Leave + additional company benefits \n Help shape the next stage of apprenticeship growth with commercial clients. \n Cognition Evolve is growing its apprenticeship offer and we are looking for an ambitious Employer Engagement Partner to help build relationships with commercial clients. Initially, the role will focus on creating high-quality Business Administrator apprenticeship opportunities, with a clear remit to support the future development of wider business and digital pathways. \n This is an exciting opportunity to join at an early stage as we expand our apprenticeship provision nationally. The role will focus on developing employer relationships across commercial sectors, including: \n Commercial employers seeking to build business administration capability, improve operational effectiveness, support early-career talent and create progression routes into future digital and technical roles. Additional business, customer service, project management and digital pathways may be developed as the service grows. \n This role is ideal for someone who enjoys building trusted relationships with commercial employers, opening new opportunities and helping organisations use apprenticeships to attract, develop and retain skilled business support and future digital talent. \n This is primarily a new business and growth role focused on generating Business Administrator apprenticeship starts and building a national commercial employer pipeline that can support future pathway growth. \n The Role \n You will take ownership of developing new relationships with commercial employers, identifying workforce development opportunities and converting interest into apprenticeship starts. \n Working alongside recruitment, delivery and apprenticeship colleagues, you will help employers understand business support, administration and digital skills needs, matching apprenticeship solutions that support organisational performance and learner success. \n You will retain ownership of employer relationships beyond initial onboarding to support repeat opportunities, future cohorts and longer-term growth across business and digital apprenticeship pathways. \n This is a national role. Most engagement activity is expected to take place remotely. \n Key Responsibilities \n\n • Employer Growth & Business Development\n, • Identify, engage and develop new commercial employer relationships nationally\n, • Generate Business Administrator apprenticeship opportunities and convert employer interest into apprenticeship starts\n, • Build and maintain an active pipeline of commercial employers across agreed sectors and pathway priorities\n, • Carry out consultative workforce discussions and training needs analysis with commercial clients\n, • Develop repeat opportunities within employer accounts, including future cohorts and progression into additional business and digital pathways\n\n Relationship Management \n\n • Become a trusted advisor to commercial employers exploring apprenticeship solutions\n, • Build referral routes and partnership opportunities through existing commercial networks, sector groups, employer communities and strategic partnerships\n, • Provide a positive experience from first enquiry through to onboarding\n, • Retain ownership of employer relationships to support continued growth activity\n\n Performance & Delivery \n\n • Work towards agreed targets focused on apprenticeship starts, employer engagement activity and pipeline growth\n, • Maintain accurate CRM records and forecasting information\n, • Track opportunities, progression and conversion activity\n, • Share employer insight to support service development, curriculum relevance and future business and digital pathway planning\n\n Collaboration \n\n • Work closely with Candidate Engagement colleagues to align Business Administrator vacancies, candidate supply and employer demand\n, • Work collaboratively with apprenticeship delivery teams to ensure smooth onboarding and successful starts for learners and commercial employers\n, • Support cohort planning and growth discussions\n\n What Success Looks Like in Year One \n In your first year you will: \n\n • Build a strong commercial employer network for Business Administrator apprenticeships\n, • Create sustainable Business Administrator apprenticeship opportunities with employers who have clear workforce needs\n, • Develop repeat commercial employer relationships and future cohort opportunities\n, • Achieve personal apprenticeship growth targets and contribute toward team objectives\n, • Support the launch and growth of future business, customer service, project management and digital apprenticeship pathways\n, • Help shape employer engagement processes as the service expands.\n\n Requirements \n About You \n We are interested in people who enjoy creating opportunities, building partnerships and understanding the workforce challenges faced by commercial employers. You may currently work within: \n Commercial employer engagement, apprenticeship business development, recruitment, early careers, funded learning, workforce development or training sales. \n Essential skills and experience: \n Experience generating new business opportunities, employer relationships or recruitment activity \n Proven ability to work towards targets and convert opportunities into starts, placements or recruitment outcomes \n Commercial awareness and understanding of employer needs across business support, administration or digital capability \n Desirable \n Confidence managing relationships, pipelines and CRM systems, with funded learning knowledge desirable \n Why Join Cognition Evolve? \n This is an opportunity to join at an important stage of growth, helping build something new while working alongside apprenticeship delivery, recruitment and learning teams. \n Please submit: \n CV \n Cover letter (maximum two pages) \n Your application should demonstrate how you meet the criteria outlined in the person specification. \n Closing date: Monday 3 August 2026 at 5pm. \n Interview week commencing: 10 August 2026. \n Please note vacancies may close earlier depending on application volumes.

Client Advisor/IFA Administrator (Wealth Management) \n Stockport, Chesire \n £30,000 - £40,000 + Training + Bonus + Benefits \n Are you a Client Advisor/IFA Administrator or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? \n Do you want to become a key member in a team of highly skilled sector specialists, respected for their premium quality service and best-in-class workmanship in every task they undertake? \n On offer for the successful Client Advisor/IFA Administrator or similar is the exciting opportunity to join a leading wealth-management business, offering impressive training and development opportunities, with the ability to assist you in gaining financial qualifications, as well as scalable career progression pathways as your role develops. Presenting itself is the chance to take the next step in your career with the opportunity to join an impressive company, at the very forefront of financial services, taking a scientific approach to investment, with an innovative and interesting strategy toward wealth management. \n In this role, the successful Client Advisor/IFA Administrator, will be responsible for the preparation of correspondence, documents and meetings alike. In addition, you will also be responsible certain financial tasks such as preparing invoices and reviewing client and office account entries. On top of this, you will be responsible for client and customer liaison, relaying correspondence and providing advice where applicable. Finally, you will also be responsible for both diary and email management as well as dealing with telephone enquiries. \n The ideal Client Advisor/IFA Administrator or similar will come from a background within the financial/legal/property services sector or a related field. In addition, you will also have strong organisational, communicational and analytical skills. On top of this, you will also have previous experience within a Client Advisor/Administrator/IFA Admin role or similar position, with prior working experience to IFA standard or a related technical discipline. Finally, you will be computer literate with a knowledge of Microsoft Office software, happy to work both as part of a team as well as autonomously. \n The Role: \n\n • Preparation of correspondence, documents and meetings alike\n, • Preparing invoices and reviewing client and office account entries\n, • Client and customer liaison, relaying correspondence and providing advice where applicable\n\n The Person: \n\n • Background within the financial/legal/property services sector or a related field\n, • Previous experience within a Client Advisor/Administrator/IFA Admin role or similar position\n, • Strong organisational, communicational and analytical skills\n\n Reference: BBBH26014 \n Keywords: Financial, Financial Services, Legal, Legal Services, Property, Property Services, Client Advisor, IFA, Admin, IFA Admin, Administrator, Wealth, Wealth management, Investment, CSA Advisor, Client Support, Advisor, Stockport, Chesire, England \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Job Title: New Client Enquiry Coordinator \n Location: South Manchester / Hybrid (50% remote after probation) \n Salary: £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) \n Job type: Full Time, Permanent \n Start Date: Tuesday 1st September 2026 \n About Us: \n Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. \n We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. \n Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. \n The Role: \n As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. \n This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! \n Responsibilities: \n\n • Deliver a 5-star client experience from the first contact\n, • Respond to enquiries by phone and email with professionalism and empathy\n, • Gather essential information to assess the validity of claims\n, • Maintain accurate client records using our case management system\n, • Collaborate with a high-performing team to ensure every enquiry is handled efficiently\n\n Person Specification: \n\n • Outstanding communication and listening skills\n, • Confidence in handling sensitive conversations\n, • A friendly, professional, and proactive approach\n, • Strong IT and organisational skills\n, • A desire to learn, grow, and succeed\n, • Ability to build rapport and gain client commitment\n, • A team player mindset\n\n Salary: \n\n • Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400\n\n Working Pattern & Hours: \n Our team work on a rotation of one week of early shifts then one week of late shifts. \n\n • Early Shift: :30 - 16:30 on Friday)\n, • Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00\n\n Benefits: \n\n • Hybrid Working - 3/2 hybrid working pattern after probation.\n, • 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked.\n, • Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.\n, • Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.\n, • Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.\n, • Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.\n\n Recruitment Process: \n Interviews will be conducted by MS Teams and will include scenario-based questioning. \n Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. \n Please click APPLY to be redirected to our website to complete your application. \n Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

\n About the role\n We're looking for a Head of Architecture to lead the technical direction, architectural strategy and engineering standards across CAVU's technology landscape, with a particular focus on Propel, our market-leading airport travel platform. \n This is a senior technical leadership role, responsible for shaping modern, scalable and secure cloud-native solutions that support both current business priorities and future growth. You'll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. \n Reporting to the Engineering Director, you'll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across multiple disciplines. While this is not a hands‑on engineering role, we're looking for someone who remains close enough to modern software development practices to challenge thinking, influence technical decisions and support teams in solving complex problems. \n This is an exciting opportunity to help shape the future evolution of Propel as it continues to scale, support new products and integrations, and expand into new markets and airport partners globally. Key responsibilities\n \n • Define and evolve CAVU's architecture strategy, ensuring technology decisions align with business objectives, customer needs and long-term platform scalability.\n, • Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best practices.\n, • Lead architecture reviews and technical governance activities, ensuring solutions are scalable, secure, resilient and commercially effective.\n, • Establish and maintain architectural standards, principles and technology roadmaps across the organisation.\n, • Champion modern cloud-native approaches and support the ongoing evolution of CAVU's technology platforms.\n, • Guide the architectural direction of Propel and associated products, ensuring they can scale effectively to support future business growth.\n, • Work closely with engineering teams to evaluate solution designs, technical approaches and implementation strategies.\n, • Support the successful delivery of new platform capabilities, integrations and international implementations.\n, • Drive continuous improvement across system performance, reliability, observability and operational excellence.\n, • Promote architecture decisions that balance customer experience, technical quality, speed of delivery and cost efficiency.\n, • Lead, coach and develop a multidisciplinary architecture and technical quality team, creating a culture of collaboration, innovation and continuous improvement.\n, • Build strong relationships across engineering, product and business teams, acting as a trusted technical advisor to senior stakeholders.\n, • Facilitate technical discussions and architecture forums, helping teams make informed decisions and align around shared objectives.\n, • Partner with internal and external delivery teams to ensure architectural consistency and high-quality outcomes.\n, • Maintain awareness of emerging technologies, industry trends and architectural approaches that could create value for CAVU and its customers.\n, • Champion an AI‑first mindset where appropriate, exploring opportunities to leverage modern technologies to improve products, platforms and engineering effectiveness.\n, • Drive conversations around technology innovation, helping shape future platform capabilities and architectural direction.\n About you\n We're looking for a highly credible technology leader who combines strong architectural expertise with a deep understanding of modern software engineering. \n You'll likely have progressed from an engineering, technical leadership or architecture background and be comfortable operating at both strategic and technical levels. You'll enjoy working in fast‑paced product and technology environments and be passionate about building scalable platforms that deliver real business value. You'll also bring:\n \n • Proven experience leading architecture functions within modern technology, SaaS or product‑led organisations.\n, • Strong expertise in cloud‑native architecture, ideally within AWS environments.\n, • Experience designing and governing scalable, distributed and serverless architectures.\n, • A strong understanding of modern software engineering practices and the ability to engage credibly with development teams.\n, • Experience working with technologies such as AWS Lambda, Route 53 and wider AWS platform services.\n, • Knowledge of observability, monitoring and platform reliability approaches, with exposure to tools such as Datadog being advantageous.\n, • Experience balancing technical excellence with commercial considerations, including scalability, performance and cost optimisation.\n, • Strong stakeholder management skills, with the ability to influence technical and non‑technical audiences.\n, • Experience leading and developing high‑performing architecture or technical teams.\n, • A collaborative leadership style and a passion for continuous improvement.\n, • Experience within travel, aviation or airport technology is not required.\n What's in it for you?\n \n, • 25 days holiday, increasing with service (up to 28)\n, • Option to buy up to 10 extra days + 4 flexible bank holidays\n, • 10% company pension\n, • On‑site gym\n, • A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking\n, • Rail and retail discounts\n, • 2 paid volunteering days per year\n, • Access to health & wellbeing events, ID&E activities, and learning opportunities\n, • Formal and informal development options, including mentoring programmes and learning grants\n, • Enhanced parental leave (T&Cs apply)\n Equal Opportunities and Reasonable Adjustments\n We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms. \n Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring. \n We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we’re committed to helping you perform at your best. \n Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group. \n #J-18808-Ljbffr

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scalesWhat you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Be part of the SMART Team! At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service. We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career. Purpose: We’re looking for a proactive QSHE Advisor professional to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by ensuring that our client sites are safe for those that occupy them. Responsibilities of the Health, Safety, Environment, and Quality Advisor will include: Travelling to sites and delivering a regular health and safety inspection and audit programme, ensuring implementation of Health and Safety policies Working closely with the Health, Safety and Environment team to identify areas for performance improvement Accurately reporting on Health and Safety performance and communicating this across the business Investigating any accidents and incidents, and identifying root causes and delivering training where required The successful Health, Safety, Environment, and Quality Advisor will have: NEBOSH General Certificate or equivalent (and relevant IOSH membership) Proven experience in a similar health and safety role; ideally property services, facilities management or experience working with teams of mobile engineers A pragmatic approach to safety and the ability to engage and communicate with a wide range of stakeholders For further information please apply directly

Service Advisor Location - Manchester Salary - £28.000 to £30,000 DOE Monday to Friday. - 08:00am to 17:30pm Day Shift 42.5 Hours Location - Manchester My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Manchester Depot. ·Understand and adhere to Service Core Process as set by the Brand and Company ·To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up ·Inform customer of outstanding recall campaigns and arrange for work to be completed ·Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty ·Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. ·To promote additional workshop services/repairs where applicable ·Deal with customer needs over the phone and face-to-face with a professional and friendly approach. ·Carry out daily update calls to customers on vehicle progress in the workshop ·Follow up all 'No Show' bookings Skills and Qualifications of a Service Advisor ·Excellent communication skills ·Second to none Customer Service skills ·Enthusiasm and is hard working ·Self-motivated and a team player ·Previous Technical / Mechanical background would be a clear advantage ·Motor trade experience is essential Please contact Russ Hawkes @ Auto Skills or send CV to (url removed) Tel: (phone number removed) (mobile Friendly) (phone number removed)

Job title: Client Advisor Salary: £45,000 Location: Manchester, Swindon or Birmingham PURPOSE OF ROLE Lawes Consulting are looking for a customer-focused Insurance Client Advisor to join our clients team. You will work alongside Account Executives to deliver excellent service to clients, helping to retain and grow accounts. This role involves supporting with account management, broking, and technical tasks while building strong client relationships and ensuring a smooth service experience. RESPONSIBILITIES Prepare documentation for new client accounts based on insurance needs Gather renewal terms, research alternatives, and prepare materials for Account Executives Manage renewal quotes and mid-term adjustments, keeping records accurate and up to date Respond to insurer queries, confirm coverage, process policies, and follow up on documentation Check policy documents for accuracy before approval and release Support with account queries and credit control, escalating when needed Apply compliance and regulatory requirements to all tasks DAY-TO-DAY Work closely with Account Executives to support clients Keep client and policy records accurate and up to date Communicate with insurers and clients to resolve queries quickly Track deadlines to make sure tasks are completed on time Suggest improvements to processes and support team goals EXPERIENCE Experience in insurance administration, ideally in a commercial setting Ability to work in a regulated, target-driven environment Understanding of handling customer information securely and recognising potential risks SKILLS Strong customer service and communication skills Ability to build positive relationships with clients and colleagues Well-organised, detail-oriented, and able to meet deadlines Confident with Microsoft Office Good analytical skills with accuracy in handling data Initiative and problem-solving skills to support the team QUALIFICATIONS Working towards or holding a Chartered Insurance Institute qualification (e.g., Dip CII/FIT) is an advantage GCSE-level education or equivalent If you have the relevant experience or know someone that does please contact me now on (phone number removed) or email us at (url removed)

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Supervisor to join the team located in Manchester! Reporting to the Lead Contract Support, the successful candidate is accountable to provide exceptional customer service and business support to contribute to the continued growth and success of the account. The Role: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Manage our CAFM system as key user on site including PPM records, reactives and reporting. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Strong supervisory skills Knowledge of FM industry Good customer service skills Email for more information or apply online now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

Account Manager – Managed IT Services Manchester £35,000+ Basic Salary + Uncapped Commission + Benefits Aztrum Recruitment is partnering with a growing and highly respected Managed Service Provider that delivers proactive IT support, Microsoft solutions, cyber security, cloud infrastructure and strategic IT consultancy to businesses across the UK. The business is known for its customer-first approach, long-term client partnerships and delivering technology solutions that help organisations grow with confidence. Due to continued expansion, they're looking for an ambitious Account Manager to join their Manchester team. This is an excellent opportunity for someone with MSP or IT solutions experience who enjoys developing existing client relationships, identifying new opportunities and delivering exceptional customer service. The Role As an Account Manager, you'll manage a portfolio of existing customers, acting as their trusted technology advisor while driving account growth through cross-selling and upselling managed IT services and solutions. You'll work closely with technical consultants and service delivery teams to ensure customers receive outstanding support while identifying opportunities to introduce services such as Microsoft 365, cyber security, cloud solutions, infrastructure upgrades and IT strategy. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build strong, long-term customer relationships. Identify opportunities to upsell and cross-sell managed IT services and solutions. Conduct regular customer reviews and account planning meetings. Produce quotations and manage proposals through to completion. Collaborate with technical teams to deliver exceptional customer experiences. Achieve revenue and growth targets while maintaining high customer satisfaction. Keep CRM records accurate and up to date.Requirements Previous experience as an Account Manager within an MSP, IT reseller or technology solutions provider. Strong knowledge of managed IT services, Microsoft technologies, cloud or cyber security solutions. Excellent relationship-building and communication skills. Commercially driven with a consultative sales approach. Experience managing renewals, account growth and customer retention. Full UK driving licence preferred.What's On Offer £35,000+ basic salary. Uncapped commission structure. Career progression within a growing technology business. Ongoing training and professional development. Supportive and collaborative working environment. Company benefits package.To Apply send your CV to or call Kylie on (phone number removed)

FRENCH SELECTION (FS) Trilingual French and German Speaking Export Customer Service Advisor Location: Manchester Salary: Up to £30,000 depending on experience Ref: 1218FG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 1218FG The Company: High-quality manufacturer in the décor industry. Main duties: To assist the Export department and deliver excellent customer service to high-end customers. The Role: - Handle all queries received via email and website - Answer calls from customers and Sales Managers - Generate orders and data inputting - Manage customs and export paperwork for deliveries - Assist colleagues/other departments in busy periods - Administrative duties as required The candidate: - Fluent in both French and German (both written and verbally) - Senior experience in customer service (ideally from prestige product/high end customers) - Experience or knowledge in import/export or customs documents - ideal - Ability to work under pressure and to deadlines - Team player and excel in building cooperation - IT literate Salary: Up to £30,000 depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

OUTBOUND CUSTOMER SUCCESS ADVISOR \n Salford - Parking onsite \n Monday- Friday (Fulltime in the office) \n 9am-5pm \n £13.33 per hour (£26k) \n ASAP - End of August (Possibility to be extended or taken on permanently for the right person) \n Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! \n What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: \n\n • Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.\n, • Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.\n, • Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.\n, • Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.\n, • Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.\n, • Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.\n, • Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.\n, • Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.\n, • Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.\n, • Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.\n\n What We're Looking For: To succeed in this role, you should possess the following qualities: \n\n • Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.\n, • Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.\n, • Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.\n, • Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.\n\n Performance Measures: Your success will be measured by: \n\n • The number of successfully completed calls leading to customer onboarding.\n, • The number of quotes progressed to booked and paid.\n, • Call volume and quality against set targets.\n, • The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.\n\n Apply Now! \n Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manager Delivering and facilitating training courses to new starters Ensure new starters readiness to go live in line with Client requirements Co-ordinate course attendance Identify and communicate any areas of improvement Ensure quality of new and existing user documentation and training materials Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring Previous experience in a Service Desk/ Training role Excellent written and verbal communication skills Good MS Office skills Organised, self-motivated, creative thinker, team player Ability to work independently without close supervision If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. Key Responsibilities Handling inbound and outbound customer enquiries via phone and email Providing professional and efficient support to resolve customer queries Updating customer records accurately on internal systems Investigating and resolving issues in a timely manner Working collaboratively with internal teams to ensure a high level of service delivery Maintaining compliance with company policies and data protection standards About You Previous customer service experience is essential Strong communication and interpersonal skills Ability to work in a fast-paced environment and manage workload effectively Excellent attention to detail and problem-solving ability Confident using computer systems and CRM platforms A positive, proactive, and team-focused attitude What's on Offer Competitive hourly rate of £14.50 Monday to Friday working hours (no weekends) Central Manchester location with excellent transport links Opportunity for contract extension based on performance If you're available to start on 1st June and are looking for your next customer service role, we'd love to hear from you. Apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: 30 days paid annual leave (pro‑rata), rising with length of service Pension scheme Perkbox retail and online discounts Employee Assistance Programme (24/7 support line) No commute and reduced environmental impact Real‑time support while working remotely Flexible working patterns to support work‑life Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour

MORTGAGE SUPPORT ADVISOR MANCHESTER (hybrid, 3:2 split) £28,800 Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you'll enjoy the flexibility of working from home 2 days per week. This is more than just a customer service role. As a Mortgage Support Advisor, you'll be the reassuring voice customers turn to when they need support during times of difficulty. You'll use empathy, professionalism and excellent communication skills to build trust, understand each customer's circumstances and provide the guidance and reassurance they need during challenging times. If you're someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you. Benefits 35 hour week, Monday to Friday Hybrid working, with 3 days in the office per week Generous holiday allowance plus the option to buy/ sell days Life assurance Employee assistance programme Season ticket loans and a whole lot more RESPONSIBILITIES As a Mortgage Support Advisor you will: Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implemented Provide an empathetic approach while ensuring call objectives are achieved Ensure systems are updated with each customer interaction Work in line with regulations, procedures and SLAs REQUIRED SKILLS & EXPERIENCE To be considered for the role of Mortgage Support Advisor, you must have: Previous experience within a mortgage support role Prior debt collections experience is desirable Experience working in a call centre or phone-based environment Excellent communication skills with the ability to handle sensitive situations in a professional and empathetic manner Ability to work to targets and KPIs Confidence working within a regulated environment NEXT STEPS If you’re professional, hard-working and interested in becoming a Mortgage Support Advisor, apply today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today

Sales & Renewals Advisor Location: Manchester Start date - End of July Salary - £24,730 OTE £30,000+ Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis. What You'll Do: Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals Query handling in response to customer requests with the support of clear information and providing professional customer service Meet performance targets across sales, compliance, and customer satisfaction. Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty. Participate in training, team meetings, and continuous development activities. What You'll Bring: Experience telephone-based customer service or sales experience in a regulated, environment. FCA Environment experience Strong verbal communication and listening skills. * Friendly, empathetic, and consultative approach to customer interactions. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Sales & Renewals Advisor Location: Manchester Start date - End of July Salary - £24,730 OTE £30,000+ Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis. What You'll Do: Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals Query handling in response to customer requests with the support of clear information and providing professional customer service Meet performance targets across sales, compliance, and customer satisfaction. Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty. Participate in training, team meetings, and continuous development activities. What You'll Bring: Experience telephone-based customer service or sales experience in a regulated, environment. FCA Environment experience Strong verbal communication and listening skills. * Friendly, empathetic, and consultative approach to customer interactions. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Sales & Renewals Advisor Location: Manchester Start date - End of July Salary - £24,730 OTE £30,000+ Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis. What You'll Do: Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals Query handling in response to customer requests with the support of clear information and providing professional customer service Meet performance targets across sales, compliance, and customer satisfaction. Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty. Participate in training, team meetings, and continuous development activities. What You'll Bring: Experience telephone-based customer service or sales experience in a regulated, environment. FCA Environment experience Strong verbal communication and listening skills. * Friendly, empathetic, and consultative approach to customer interactions. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Exterior Products Sales Advisor – £60,000+ earnings p/aA flexible opportunity that works around you – full or part time.Imagine running your own business, close to home, at your pace, and helping customers transform their outdoor spaces. Our network of over 1,200 self-employed Advisors enjoy this freedom every day and with demand for outdoor living solutions growing, we're looking to welcome new Advisors specialising in Awnings, Pergolas and Garage Doors .With over 50 years of experience and an annual turnover of £300m, Hillarys is one of the UK's most trusted home transformation brands. As we expand our Exterior offering, this is a fantastic opportunity to be part of a fast-growing product category backed by a well-established business model.What you'll doAs a self-employed Exterior Advisor, you'll visit customers in their homes to demonstrate our premium range of outdoor living solutions, from fully motorised awnings to contemporary pergolas and secure, stylish garage doors.You'll help customers choose the right product, design and specification. After that, a professional Installer will take care of surveying and fitting, so you can focus on delivering excellent service and growing your business.No previous experience? No problem. Many of our Advisors started with zero background in home improvement, your personality, communication skills and passion for service matter far more.Join a virtual Discovery SessionOur 45-minute virtual Discovery Sessions are the easiest way to find out more. You'll meet a current Advisor and one of our Area Managers, ask questions and get a real feel for how an Hillarys Advisor business works, all from your sofa and with zero commitment.Why this opportunity worksWork for yourself, not by yourself. Our proven model includes:We handle the advertising, giving you a steady flow of customer appointmentsOver 70% of customers go on to purchase from their Hillarys AdvisorFlexible working hours, you're in control of your diaryA trusted national brand behind your businessA growing product category with excellent earning potentialEverything you need to get startedYour one-off £2,995 investment (with flexible payment options available) includes:Full professional training on awnings, pergolas and garage doorsOngoing support and “training for life” as your business developsPremium product samplesTablet and software to manage your businessTop-quality measuring and demo equipmentHillarys branded clothing plus business cards and leafletsYou'll also need a valid UK driving licence to visit customers locally.Ready to explore it further?Complete the online form and join one of our Discovery Sessions to see whether becoming an Exterior Advisor is right for you.TPBN1_UKTJ

Customer Service Renewals Advisor - £25,000 OTE £32,000 – Manchester City Centre – Monday to Friday 9am – 5pm + early finish Friday! We are on the look out for a Customer Service Renewals Advisor for our leading insurance business based in Manchester City Centre! Are you looking for a Customer Service Renewals Advisor role that will offer commission to cross sell additional services into existing clients? Then look no further, this is the Customer Service Renewals Advisor role for you! The package for Customer Service Renewals Advisor: A basic salary of £25,000 A commission structure and OTE of £32,000 Up to 42 days holidays per year! Lovely offices based in Manchester City Centre with a laid back environment Monday to Friday hours - 9am - 5:30pm (Mon-Thur) 10am – 4pm Friday’s, NO WEEKENEDS! Regular all expenses paid staff socials Fantastic career development opportunities Company pension The role of Customer Service Renewals Advisor: Outbound and inbound calling existing clients and cross selling them additional insurance products Dealing with any general customer enquiries Working towards KPI’s and targets What we're after for the Customer Service Renewals Advisor: Experience in working in a phone based customer service or sales position Someone who is comfortable working towards KPI’s and driven Somebody who is customer-centric and enjoys going above and beyond for clients Does this Manchester based opportunity of Customer Service Renewals Advisor sound up your street? Please apply now for immediate consideration

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above, with 5+ years’ experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services? Looking for a role where you can influence strategic HR conversations, strengthen long-term partnerships and help enterprise organisations get the very best from their HR technology and advisory services? At AdviserPlus, we’re looking for 2x experienced Customer Success Managers to become a trusted strategic partner to some of the UK’s best-known employers. The Role at a Glance ER / HR Customer Success Manager Remote Working | Occasional Travel to our Ellesmere Port, Cheshire office & Client Sites £50,454 - £65,454 37.5 Hours per Week | Flexible Working Between 8:00am-7:00pm Monday-Friday Reporting to: Head of Customer Success Pedigree: UK's Leading Provider of HR Technology, Consulting & Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Pret A Manager, Post Office and more Your Background / Skills: Customer Success, Employee Relations, HR Technology, HR Consulting, HR Business Partnering, Enterprise Account Management, Employment Law, Commercial Account Growth, Stakeholder Management Qualifications: CIPD Level 5+ or equivalent HR qualification highly desirable About Us At AdviserPlus, we help organisations unlock the full potential of their people through award-winning HR technology, consulting and advisory services. By combining cloud technology, data insight and genuine HR expertise, we help some of the UK's largest employers simplify employee relations, reduce people risk and build stronger workplace cultures. Unlike businesses that simply sell software into HR teams, we understand HR because Employee Relations is at the heart of everything we do. Our award-winning SaaS platform, empower®, alongside our consultancy and advisory services, enables organisations to manage people matters with greater confidence, consistency and efficiency, delivering meaningful outcomes for some of the UK's most recognised brands. The Opportunity As a Customer Success Manager, you'll become the trusted strategic partner for a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. This is far more than a traditional account management role. You'll build strong relationships with HR Directors, Employee Relations leaders and senior stakeholders, taking time to understand each organisation's people strategy, operational priorities and upcoming change initiatives. Whether customers are planning restructures, redundancy programmes, policy reviews, organisational change or wider Employee Relations transformation, you'll ensure AdviserPlus is positioned to provide the right combination of technology, advisory support and professional services to help them achieve their objectives. Where You'll Add Value • Build trusted, long-term relationships with senior HR, Employee Relations and Transformation stakeholders. • Act as the strategic lead across your customer portfolio, ensuring an exceptional customer experience. • Lead Quarterly Service Reviews, Annual Service Reviews and strategic planning sessions. • Develop tailored Customer Success Plans aligned to each customer's people strategy, Employee Relations priorities and commercial objectives. • Identify opportunities to grow customer accounts through additional software, advisory services, consultancy and professional services. • Monitor customer health, product adoption, Employee Relations trends and account activity to proactively identify risks and opportunities. • Translate Employee Relations insight, workforce trends and customer data into meaningful strategic recommendations. • Partner closely with Sales, Product, Marketing, Professional Services and Support teams to deliver joined-up customer outcomes. • Drive customer retention while contributing towards Net Revenue Retention and long-term account growth. • Champion customer feedback internally, helping shape future products and services. About You You'll probably come from an Employee Relations, HR or HR Technology background and enjoy becoming a trusted advisor to your customers rather than simply managing accounts. You'll be commercially minded, naturally curious and confident engaging with senior HR stakeholders, helping them solve business challenges while identifying opportunities to deliver even greater value. You'll likely bring: • 5+ years' experience within Employee Relations, HR, People Advisory or HR Consultancy. • Customer Success, Account Management or client-facing experience within HR Technology, SaaS or Professional Services. • CIPD Level 5 or above, or equivalent HR qualification. • Strong working knowledge of UK Employment Law and Employee Relations best practice. • Experience building relationships with senior HR leaders and enterprise stakeholders. • Excellent communication, presentation and influencing skills. • Commercial awareness with experience identifying upsell and cross-sell opportunities. • Strong analytical skills with the ability to interpret customer data and provide strategic recommendations. • Experience using CRM platforms such as HubSpot or Salesforce. • The ability to balance multiple priorities within a fast-paced customer environment. • A proactive, collaborative and customer-first approach. Why Join AdviserPlus? • Join one of the UK's leading HR technology and advisory businesses. • Partner with some of the UK's best-known enterprise organisations. • Remote-first working with flexibility built into the role. • Competitive salary and comprehensive benefits package. • Pension Scheme. • Life Assurance. • Health Cashback Plan. • Employee Assistance Programme. • Holiday Purchase Scheme. • Professional Qualification Support. • Professional Membership Contributions. • Volunteering Days. • Long Service Awards. • Genuine opportunities for career development within a growing, award-winning business. Your Experience May Include Customer Success Manager, Senior Customer Success Manager, Enterprise Customer Success Manager, HR Business Partner, Employee Relations Consultant, Employee Relations Manager, HR Consultant, HR Technology Consultant, HR SaaS Customer Success Manager, Client Success Manager, Strategic Account Manager, Enterprise Account Manager, People Consultant or HR Advisory Consultant. Apply Now If you're excited by the opportunity to combine Employee Relations expertise, strategic customer partnership and commercial account growth within one of the UK's leading HR technology businesses, we'd love to hear from you. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Our Financial Services client based in Manchester are looking for a number of Finance Customer Service Advisor The candidates considered for this role would come from a Officer/Business/Rececptionist background Candidates need to start by 27th July 2026 and be available for 4 weeks training onsite Hours 37.5 inlcuding 1 in 3 Saturdays (Day off in week) Position Description: Our Manchester Business Centre, located at First Street, is a key operational hub, providing financial services to dealers across European markets and supporting our UK retail customers. We are dedicated to providing innovative and flexible vehicle financing solutions, enabling millions of customers to drive the Ford vehicle they need and helping our dealer network stock their dealerships. We pride ourselves on our customer-centric approach, robust financial products, and a dynamic team that drives our success. As we continue to expand our underwriting team in Manchester, we are looking for talented individuals to join us. Skills Required: As a Dealer Services Agent, you’ll play a crucial role in one of our key retail departments by assessing the creditworthiness of potential Ford customers for both Personal & Commercial lending. Your primary responsibilities will include: Credit Assessment: Conducting thorough financial analysis of commercial clients, including reviewing financial statements, credit reports, business plans, and industry specific data to determine risk levels. Decision Making: Making informed and sound lending decisions in line with the company's credit policy, risk appetite, and regulatory guidelines, ensuring a balanced approach between business growth and risk management. Dealer Query Resolution: Responding to and resolving queries from Ford dealers regarding credit applications, processes, and policies, primarily via phone, email, and other communication channels. Communication & Collaboration: Engaging effectively with internal stakeholders (sales, operations, collections) and external partners (brokers, clients) to gather necessary information and communicate underwriting decisions clearly and concisely. Compliance: Ensuring all underwriting activities adhere to relevant legal, regulatory, and internal policy requirements. Process Improvement: Contributing to the continuous improvement of underwriting processes and policies. Experience Required: We are seeking an enthusiastic and analytical individual with a passion for finance and a keen eye for detail. While experience in commercial underwriting is highly valued, we are open to candidates at various stages their career. Experience: 0-5 years of experience in credit underwriting or financial analysis, ideally within an automotive finance environment. This could include experience assessing both personal (retail) and commercial customer credit profiles for vehicle financing. A strong understanding of the unique credit considerations for both individual consumers and small to medium-sized businesses is highly desirable. Financial Acumen: Strong understanding of financial statements (P&L, Balance Sheet, Cash Flow) and key financial ratios. Ability to interpret complex financial data to assess business health and repayment capacity. Analytical Skills: Excellent analytical and problem-solving abilities, with the capacity to make reasoned decisions under pressure. Risk Assessment: A solid grasp of risk assessment principles and the ability to identify, evaluate, and mitigate financial and operational risks across diverse customer segments. Communication: Exceptional verbal and written communication skills, capable of explaining complex financial concepts clearly to both financial and non-financial audiences, and adept at handling queries effectively. Attention to Detail: Meticulous attention to detail and accuracy in data analysis and documentation. Proactive & Team Player: A self-starter who can work independently but also thrives in a collaborative team environment. If you want to know more about this exciting contract opportunity please APPLY NOW

Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture., • The role is only working Monday to Friday- no weekends!, • Home based position from day one!, • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors, • Address customer enquiries via telephone and email in Norwegian and English, • Providing quality advice and information to consumers and distributors., • Resolve queries and keep customers updated on the status of their enquiries., • Process inbound calls accurately and efficiently., • Make effective use of down time, by assisting colleagues with other tasks., • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service., • Fulfil any other ad-hoc duties., • Working Monday - Friday either 8am - 4pm / 9am - 5pm About you: • Fluent in Norwegian and English, • You must have a customer service background, • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied., • You will be a great team player and you will be motivated by helping solve customers’ problems.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Spanish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday on a twilight shift 4pm - 12am. The Person: • Fluent or Professional level Spanish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job title: Dutch speaking Customer Service Advisor Salary: £25,000 per annum Location: Remote, with 1 day per month in the office Contract: 12 month FTC, full-time Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a Dutch-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office. Responsibilities: • Handle customer enquiries from Dutch-speaking clients via phone, email, and live chat., • Provide solutions to customer issues, ensuring satisfaction and timely resolution., • Maintain customer records and accurately log interactions., • Work collaboratively with team members and management to improve customer experiences. What We’re Looking For: • Fluent in both written and spoken Dutch., • Strong communication and problem-solving skills., • Prior experience in a customer service role is advantageous., • Ability to work independently in a remote setting. Shift Patterns • Week 1: 07:00-15:15, • Week 2: 09:45-18:00 Benefits: • Gym discount, • Life insurance, • Ability to work remote, • Company discount, • Eye tests, • Buy/sell 5 days of holiday a year, • Enhanced maternity/paternity pay And many more! If you're a customer-focused individual with fluent Dutch language skills, we'd love to hear from you! If interested, please apply or send your CV directly to

?? Job Title: Remote Mortgage Advisor ?? Location: Fully Remote (UK-Based) ?? Earning Potential: Uncapped Commission ?? Job Type: Self-Employed / Commission-Based ?? Work from anywhere, backed by a 5-star reputation and a steady stream of warm leads. We’re partnering with a highly rated, whole-of-market mortgage brokerage with a 100% 5-star review rating on Google. With business growing rapidly, they’re now looking for an experienced, self-motivated Mortgage Advisor to join their team. If you’re driven, ambitious, and want the freedom to work remotely with full admin support — while helping clients access the best mortgage products on the market — this could be your next step. ?? What’s on Offer: ? Whole-of-market panel ? Fully remote working — total flexibility ? Warm, qualified leads provided ? Full back-office and compliance support ? 100% 5-star Google reviews ? Supportive, values-driven culture ? Outstanding earning potential ?? What You’ll Need: CeMAP (or equivalent) qualified Minimum 12 months’ experience giving mortgage advice Confident working independently and managing a pipeline Excellent communication and customer service skills Motivated, proactive and ready to grow This is your opportunity to join a company that values quality advice, outstanding service, and long-term client relationships — all while giving you the freedom to grow your income and work on your terms. ?? Apply now for a confidential conversation and to find out more.

Remote Mortgage Advisor - Self-Employed OTE £75,000+ | Fully Remote | Flexible Hours Lloyd Recruitment Services are working with a well-established financial services firm now seeking a Self-Employed Mortgage Advisor to join their growing team. This is an ideal opportunity for an experienced, qualified advisor who thrives working independently while enjoying the flexibility of a home-based setup. What's on Offer: • Self-employed position with uncapped earning potential, • OTE £75,000+, • Fully remote working - must be UK based due to ad hoc travel to the office, • Leads provided and admin support available, • Access to a wide panel of lenders and protection providers, • Flexible working hours - you're in control The Role: You'll provide tailored mortgage and protection advice to a range of clients, guiding them from initial enquiry through to application. With strong communication skills and a client-first mindset, you'll ensure each individual receives clear, honest, and expert advice to support their financial goals. Key Responsibilities: • Advising clients on suitable mortgage and protection products, • Managing end-to-end applications with lenders and insurers, • Maintaining up-to-date knowledge of market trends and compliance regulations, • Working toward agreed income targets through proactive lead follow-up, • Delivering outstanding customer service to encourage repeat business and referrals What We're Looking For: • CeMAP (or equivalent) qualification (essential), • Previous experience as a Mortgage Advisor, • Proven ability to manage your own caseload, • Strong knowledge of current mortgage and protection products, • Motivated, proactive and able to work independently, • Excellent communication and relationship-building skills Pre-Employment: A full credit check will be required prior to onboarding. Refer a Friend! Know someone who would be a great fit for this role? Refer them and receive a retail voucher worth up to £500 if they are successfully placed! Full details can be found on our website. How to Apply: If you meet the requirements and are interested in this opportunity, please submit your CV and a cover letter outlining your experience and suitability for the role. Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not received a response within 5 days, please assume your application has not been successful on this occasion. By applying for this vacancy, you accept our Privacy and GDPR Policy (available on our website) and consent to being contacted regarding your application.