Service Data management Owner
hace 8 días
Madrid
ppExclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. /ppOur best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit /ph3DUTIES AND RESPONSIBILITIES | About the role /h3pWe are in search of a talented Data management owner to join our Global IT team. In this role, you will be responsible end to end of the service data lifecycle: ensuring the quality, consistency, and usability of service-related data across systems and regions, in support of the global Service Systems program and ongoing service operations. The role supports the rollout of service tooling by preparing, validating, and governing data related to resources, skills, certifications, time tracking, utilization, and service performance, ensuring data readiness ahead of go-lives and during hypercare. Beyond the project phase, the role acts as a key enabler for the Services organization by maintaining trusted, decision-grade data that underpins service planning, forecasting, performance reporting, and continuous improvement. Working at the intersection of Services, IT, and Finance, the Service Data Management Analyst champions data reliability as a foundation for predictable, scalable service delivery. /ppAt Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential. /ph3As the Service Data management Owner, you will: /h3h3Role spans /h3ulliOngoing BAU data management (services data quality monitoring, governance, and enhancements) /lilibEnsure service data quality and consistency across systems /b, regions, and service lines, covering resources, skills, certifications, time tracking, utilization, and service performance. /lilibSupport the rollout of service tooling /b by preparing, validating, and governing data ahead of go-lives, and by resolving data issues during pilot and hypercare phases. /lilibDefine, document, and maintain service data standards /b, definitions, and ownership, in collaboration with Service, IT, and Finance stakeholders. Your role will be key to drive the data governance of services :ulliDesigning and enforcing validation rules /liliLeading recurring data quality reviews with regional teams /liliCoordinating impact assessments for changes in processes or configuration /li /ul /lilibAct as the primary point of contact for service data topics /b, supporting service leaders with reliable data for planning, forecasting, and performance management. /lilibEnable service performance visibility /b by ensuring data feeds trusted dashboards and reports used by leadership. /li /ulh3QUALIFICATIONS AND EXPERIENCE /h3pbThe ideal Service Data management Owner: /b /pulliBachelor’s degree in Data, Analytics, IT, Finance, or similar (Master’s a plus) /lili3–6+ years in data analysis, management, or governance roles /liliExperience with operational/service data and system rollouts or multi-country deployments /liliStrong data skills: Excel, data structures, standards, and basic SQL (Python/Power BI a plus) /liliFamiliarity with PSA or service delivery systems is an advantage /liliStrong analytical, communication, and problem-solving skills; able to manage multiple tasks /li /ulh3WHO ARE EXCLUSIVE NETWORKS? | Why work for us /h3pWe are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website /ppWe are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. /p /p #J-18808-Ljbffr