Ingeniero de soporte de TI
hace 2 días
San Agustín del Guadalix
ppOur goal is to strengthen the brand in Spain. We are looking for an expert to work as bIT Support Engineer! /b /p h3Responsibilities /h3 ul liBreak-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software peripherals including operating System, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads). /li liImaging/Re-imaging end user IT devices according to client IT security policies and procedures. /li liIT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays). Provide smart hands and eyes support for servers, network equipment, and security devices on site locations, as per client or HCL policies and procedures including access related issues with smart card, password, and security applications (Home Office users). /li liCoordinate with vendors / Contractors for provision of end-user support (e.g., Hardware repair, replacement, intervention …). /li liProvide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement). /li liSupport and/or participate in outside of support HCL and/or client projects as requested. /li liManage CMDB (Configuration Management Database) assignation, configuration, retirement and disposal records, provide proper maintenance of asset information, utilization of devices, replacement according to customer lifecycle, asset health and operational constraints. /li liProvide IT support for on-site and/or off-site events and meetings. /li liProvide On-call support outside business hours, provide IT support for disaster recovery and emergency response service. /li liProvide reports as requested. /li liImplement best practices to resolve issues, follow guidelines provided (Knowledge Base), document and improve existing guidelines, propose new ones. /li liManage and inventory LAN cabling / racking, coordinate port activations and deactivations, elevate to customer if required. /li /ul h3What do you need to fulfill this job? /h3 ul li3 years of technical experience in IT technical support and/or IT Service Delivery. /li liSpanish and English is required /li /ul h3Nice to have /h3 ul liA Technical Certification (Microsoft / HP / Dell / CISCO) /li liITIL Certification /li liCompTIA A+ /li liMicrosoft Certified Professional (MCP) or better /li liBS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience /li /ul h3About HCLTech /h3 pWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry‑leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. /p pWe, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. /p h3Why Us? /h3 ul liWe offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. /li liWe are invested in your growth, offering learning and career development opportunities at every level to help you find your spark. /li liWe offer freedom and flexibility on the job, empowering our employees to make decisions. /li liWe offer a virtual-first work environment, promoting a good work-life balance and real flexibility. Our company is extremely diverse with representation of 165 nationalities. /li liWe offer the opportunity to work with colleagues across the globe. /li liWe are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect. /li /ul h3Equal Opportunity /h3 ul liHCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. /li /ul /p #J-18808-Ljbffr