Customer Engineer
hace 10 días
Lugo
About NCR Atleos – a leading provider of financial technology solutions, headquartered in Atlanta with a global workforce of 20,000 employees that enable banks and retailers to deliver modern banking services. Location & working conditions Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado. Field Service Technician – Poland (Virtual). The role requires frequent travel within South Africa, standby and shift rotations, weekend and public holiday coverage, and the ability to work independently in the field. Key Responsibilities • Install, repair, maintain, and upgrade ATMs and related self‑service devices to meet customer and business requirements., • Diagnose and troubleshoot hardware and system issues using established procedures and customer‑provided information., • Manage customer incidents from initial assignment through resolution to ensure compliance with SLAs., • Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications., • Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary., • Perform multi‑vendor maintenance, equipment modifications, certifications, and business‑required technical training., • Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs., • Participate in on‑call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.Basic Qualifications, • High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field., • Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair., • Experience troubleshooting and repairing electromechanical, computer, or self‑service technology equipment., • Valid driver's licence with the ability and willingness to travel extensively within South Africa., • Ability to work independently, manage multiple service calls, and meet customer service level agreements., • Basic knowledge of computer hardware, networking, diagnostic tools, and mobile service applications., • Willingness to participate in standby rosters, shift work, weekend, and public holiday coverage.Preferred Qualifications, • Diploma or Bachelor's degree in Electronics, Electrical Engineering, Information Technology, or a related discipline., • Experience supporting ATM, financial services, banking, retail, or self‑service technology environments., • Industry certifications in hardware maintenance, networking, IT support, or related technical disciplines., • Experience providing multi‑vendor equipment support and field service operations., • Strong customer service, conflict resolution, and communication skills., • Previous experience working with ticket management systems, mobile workforce applications, and service reporting tools., • Demonstrated ability to train, mentor, or support junior technicians and contribute to continuous improvement initiatives. xcskxlj EEO Statement NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. #J-18808-Ljbffr