2nd Level Support Engineer
hace 14 días
Jerez
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures. LAY FOUNDATIONS. ENSURE EFFICIENCY. Your tasks: • 2nd level support for complex incidents and service requests., • Incident analysis, troubleshooting, and root cause identification., • Coordination with 3rd level support, vendors, and external service providers., • Installation, configuration, and support of POS systems and peripheral devices., • Software deployment, rollout support, and system maintenance., • Documentation and knowledge base maintenance., • Monitoring ticket progress and ensuring service quality and SLA compliance. FEELING SATISFACTION. ENJOYING ADVANTAGES. What we offer: • Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs., • Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management., • Look into the future: Work with the latest technologies and the constant innovations., • Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration., • Feel well taken care of: We provide you a company healthcare program., • Unplug and relax: 30 days of vacation. USE SKILLS. CREATE SOMETHING NEW. What you bring with you: • Strong troubleshooting and analytical skills in hardware, software, and network environments., • Experience with Windows systems; Linux knowledge is an advantage., • Knowledge of network technologies (LAN/WAN/WLAN, DHCP)., • Experience with software deployment and package management using SCCM., • Experience supporting mobile devices (Android / Windows CE)., • Experience in planning and executing software rollouts., • Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements., • Experience working with ticketing and ITSM systems., • Good communication and coordination skills in cross-functional environments., • Fluent German and English language skills (written and spoken). Nice to have: • Experience with GK Software / retail POS systems., • Engineering experience in client or POS environments., • Knowledge of SD-WAN environments. xcskxlj, • Experience with retail hardware (POS systems, scanners, printers, access points). #J-18808-Ljbffr