Client Success Manager (Multi-lingual – EU)
hace 16 horas
Barcelona
ph3Company Overview /h3 pInbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a single, trusted AI knowledge layer to automate interactions, orchestrate workflows, and deliver accurate, secure, and compliant customer experiences at scale. /p pWith over two decades of innovation, Inbenta combines Conversational AI, Generative AI, and proprietary semantic technology to deliver high‑accuracy, auditable, and multilingual solutions across chat, search, knowledge management, AI agents, and digital assistants. Trusted by 1,000+ organizations worldwide, Inbenta enables businesses across industries such as Banking, Insurance, Automotive, Retail, and Transportation to reduce operational costs, improve self‑service, and prove measurable AI impact. /p h3Role Summary /h3 pAs a Client Success Manager, you will own and grow a portfolio of enterprise and mid‑market customers across Europe. You will act as a trusted advisor, accountable for customer success, retention, renewals, and expansion revenue, ensuring customers realize measurable business value from Inbenta’s solutions. This role combines strategic account ownership with a strong commercial mindset. /p h3Key Responsibilities /h3 ul liOwn and manage a portfolio of customer accounts across multiple European markets. /li liServe as the primary point of contact, building strong, long‑term relationships with customer stakeholders. /li liUnderstand customer business objectives and align Inbenta solutions to measurable success outcomes. /li liDrive customer adoption, value realization, and ongoing engagement across the full lifecycle. /li liOwn and execute expansion opportunities (upsell and cross‑sell), including opportunity qualification and solution positioning. /li liLead Quarterly Business Reviews (QBRs) and success planning sessions to demonstrate value, insights, and roadmap alignment. /li liMonitor account health, usage, and risk indicators, proactively preventing churn and escalation. /li liAct as the Voice of the Customer, translating feedback into actionable input for Product and Delivery teams. /li liCoordinate cross‑functional teams to ensure successful delivery, issue resolution, and continuous improvement. /li liOwn and manage renewal processes, contributing directly to retention and revenue growth. /li liSupport customer advocacy initiatives, including references, testimonials, and case studies. /li liMaintain accurate account data and forecasts in CRM and internal systems. /li liPrioritize accounts, actions, and resources based on customer value, risk, and growth potential. /li /ul h3Required Qualifications /h3 ul liBachelor’s degree in Business, Engineering, Computer Science, or a related field. /li liMinimum 5 years of experience in a SaaS or technology‑driven customer‑facing role (Client Success, Account Management, or similar) with commercial responsibility. /li liProven experience managing renewals and driving account expansion in a B2B environment. /li liExperience working with enterprise or mid‑market customers. /li liFamiliarity with AI‑driven technologies (AI, ML, NLP, APIs, SDKs) is strongly preferred. /li liLanguages: ul libEnglish required /b /li libSpanish required /b /li liFrench a plus /li /ul /li /ul h3Soft Skills Competencies /h3 ul liStrong customer‑centric and consultative mindset. /li liExcellent communication skills in multicultural, multilingual environments. /li liAbility to influence and manage senior stakeholders. /li liCommercially driven, comfortable owning revenue‑related outcomes. /li liStrong analytical and problem‑solving skills. /li liHighly collaborative across distributed, cross‑functional teams. /li liProactive, structured, and able to manage competing priorities. /li liAdaptable and comfortable in a fast‑paced, international environment. /li /ul h3Tools Systems Experience /h3 ul liSalesforce or similar CRM platforms. /li liAccount management and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo). /li liMS applications, Teams, etc. /li /ul h3What We Offer /h3 ul liCompetitive base salary plus commissions. /li liPermanent contract. /li liHybrid work model with the opportunity to work remotely. /li liOpportunity to work with international customers and teams. /li liA collaborative, inclusive, and fast‑growing global environment. /li /ul p*By submitting your application, you acknowledge that you have read and understood our Applicant Privacy Policy. Your personal information will be processed for recruitment and hiring purposes, in accordance with applicable data protection laws. Where required by law, you consent to the processing of your personal information as described in that policy. /p /p #J-18808-Ljbffr