Offres chat à AlcobendasCréer des alertes d'emploi

pEn Bizneo, una de las mayores HR Tech en Europa, estamos buscando refuerzos para el equipo de soporte: alguien con soltura tecnológica, dominio del italiano y ganas de aprender un producto grande con más de 30 módulos. Si aprendes rápido, te gustan los retos y te motiva más resolver problemas que seguir un guion, queremos conocerte. /ppbr/ppstrong¿Qué harás aquí? /strong /ppbr/pulliAtender y resolver las consultas de nuestros clientes italianos (y españoles) a través de chat, email y videollamada, asegurando una experiencia excelente. /liliConvertirte en un/a experto/a en nuestra plataforma. Es un producto amplio y tu trabajo será entenderlo a fondo para poder guiar a los clientes con criterio, no solo con respuestas enlatadas. /liliDiagnosticar problemas, reproducir incidencias y escalar al equipo técnico con toda la información necesaria para que la resolución sea rápida. /liliDocumentar soluciones, crear y mantener artículos en nuestra base de conocimiento para que cada respuesta buena quede al alcance de todos. /liliAportar feedback real del cliente al equipo de producto. Eres los ojos y oídos del usuario: lo que tú detectas se convierte en mejoras del producto. /li /ulpbr/ppstrong¿Qué te pedimos? /strong /ppbr/pulliItaliano nivel bilingüe y buen nivel de español. Vas a trabajar en ambos idiomas a diario. /liliTe consideras una persona tech-savvy: te desenvuelves con soltura en entornos digitales, pruebas herramientas nuevas por curiosidad y no te intimida un producto complejo con muchas funcionalidades. /liliCapacidad de aprendizaje rápida. No esperamos que lo sepas todo de RRHH el primer día, pero sí que en pocas semanas seas capaz de moverte por el producto y resolver la mayoría de las consultas con autonomía. /liliBuenas habilidades de comunicación escrita y verbal: sabes explicar algo técnico de forma clara y con paciencia. /liliTe gusta resolver problemas. Ante una consulta difícil, tu primer impulso es investigar y buscar la solución, no derivar. /li /ulpbr/ppstrongPuntos extra si... /strong /ppbr/pulliHas trabajado en soporte o atención al cliente en una empresa de software o SaaS. /liliTienes nociones de RRHH, nómina o gestión de personas (aunque sea por experiencia propia como usuario). /liliTe manejas con herramientas como Intercom, Zendesk, Jira o similares. /li /ul

ppJoin the Exciting New Team at Imagine Live Spain. We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more. /p pWork according to schedule: 8-hour shifts in the morning, afternoon, and night. Part-time and full-time positions available. Office Location: Alcobendas, Community of Madrid. Job type: On-site. /p h3Requirements /h3 ul liStrong willingness to learn, grow, and continuously improve performance within the gaming industry /li liMotivation to work in a multicultural and diverse team environment /li liBasic understanding of customer service principles and practices /li liHigh level of responsibility, reliability, and punctuality /li liAbility to confidently work in front of cameras and with different studio equipment /li liExcellent communication skills and a naturally engaging, positive presence /li liProficiency in Spanish (spoken and written) /li liGood command in English (both spoken and written) /li liStrong attention to detail and accuracy in all tasks /li liProactive, solution-oriented mindset with a positive attitude /li liPrevious experience in a casino or gaming environment is an advantage, but not mandatory /li /ul h3Responsibilities /h3 pbGame Hosting /b /p ul liConduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner. /li liMaintain high energy and enthusiasm throughout the game, creating a positive experience for online players. /li liEngage with players through live chat or voice, maintaining a polite and professional demeanor at all times. /li /ul pbGame Integrity /b /p ul liEnsure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game. /li liShuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy. /li liMonitor player behavior and report any suspicious activities, ensuring responsible gaming practices. /li /ul pbPlayer Interaction /b /p ul liProvide clear instructions to players and answer any game-related questions in a friendly and professional manner. /li liEngage with players via live chat to enhance their gaming experience and build a sense of community. /li liReports player complaints or concerns, escalating issues to the Studio Supervisor when necessary. /li /ul pbCompliance Regulations /b /p ul liFollow all local and international gaming regulations, ensuring compliance with responsible gaming practices. /li liAdhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence. /li /ul pbTechnical Management /b /p ul liManage the pace of the game according to studio guidelines and operational procedures. /li liEnsure all equipment, including cards, roulette wheels, and cameras, is functioning properly. /li liReport any technical issues or disruptions immediately to the relevant department. /li /ul pbTeam Collaboration /b /p ul liWork closely with fellow game presenters and studio support staff to maintain seamless operations. /li liCollaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional. /li /ul pContact Email: /p pAddress: Avenida de la Industria nº 4, Alcobendas - Madrid /p /p #J-18808-Ljbffr

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