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ppAVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. /p pAVATR’s Europe Overseas Business Development Team in Madrid is looking for a CRM Specialist/Manager to support our expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. /p h3What you will do /h3 ol liDaily Operations Monitoring KPI Management ul liSupervise daily operations of in‑house or outsourced call center teams. /li liTrack and report on core operational KPIs including: ul liCall answer rate and abandonment rate. /li liAverage speed of answer (ASA) and average handling time (AHT). /li liWork order closure rate and first contact resolution (FCR). /li liCustomer satisfaction (CSAT) score. /li /ul /li liGenerate daily, weekly and monthly operational performance reports. /li liIdentify operational bottlenecks and implement process improvements to meet requirements. /li /ul /li liService Quality Assurance Standard Compliance ul liConduct regular quality audits through call recording monitoring, customer follow‑up calls and work order review. /li liProvide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem‑solving techniques. /li liAnalyze quality trends and identify training needs for the team. /li liEnsure all customer interactions comply with brand standards, company policies and local regulatory requirements. /li liDrive continuous improvement in service quality and customer experience. /li /ul /li liEscalated Complaint Resolution Crisis Management ul liServe as the primary escalation point for complex customer complaints and emergency service incidents. /li liCoordinate cross‑functional resources (technical, service, parts) to resolve escalated issues within 24 hours. /li liConduct root cause analysis for high‑impact customer complaints and implement preventive measures. /li liMaintain detailed records of escalated cases and track resolution progress until closure. /li /ul /li liKnowledge Base Management Information Synchronization ul liCollaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. /li liUpdate and validate content including FAQs, troubleshooting guides, policy explanations, product information and service procedures. /li liEnsure all knowledge base content is accurate, up‑to‑date and easily accessible to customer service representatives. /li /ul /li liTraining Performance Management ul liDesign and deliver comprehensive onboarding training programs for new call center employees covering: ul liBrand standards and service etiquette /li liProduct knowledge and vehicle features /li liCRM system operation and work order management /li liCustomer service skills and complaint handling techniques /li /ul /li liDevelop and implement ongoing training programs to enhance team capabilities. /li liDesign and execute performance‑based incentive schemes to motivate the team. /li /ul /li /ol h3What you will bring /h3 ul liBachelor's degree in Business Administration, Communications or related field. /li liMinimum 2-3 years of experience in call center operations, customer service or CRM management. /li liProven experience in KPI monitoring and service quality management. /li liProficiency in both English and Spanish. /li liStrong problem‑solving skills and ability to handle high‑pressure situations. /li liExperience with CRM systems (Salesforce, Dynamics or similar) and call center software. /li liAdvanced proficiency in MS Office (Excel, Word, PowerPoint). /li /ul pLocation: Ourense, Kingdom Of Spain, ES /p /p #J-18808-Ljbffr

Actualmente estamos seleccionando un/a AGENTE DE TELEMARKETING Y ATENCIÓN AL CLIENTE con experiencia en call center para incorporarse a nuestro equipo en modalidad de teletrabajo (100% remoto).

Haga clic en "Solicitar" a continuación para enviar su candidatura.Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Actualmente estamos seleccionando un/a AGENTE DE TELEMARKETING Y ATENCIÓN AL CLIENTE con experiencia en call center para incorpora

Grupo Avisa en Galicia busca un perfil Senior operativo para liderar el bloque de Call Center (Citas y Planificación).

Requisitos excluyentes Experiencia mínima de 2 años liderando equipos de cobranzas, call center o áreas similares.

Optimización y uso avanzado de las herramientas de software del Call Center. Necesitamos incorporar un perfil muy específico para liderar operativamente el bloque de bCall Center (Citas y Planificación) /b. Perfil Requerido /h3 ul liExperiencia: Mínimo 3 años en Contact Center (preferiblemente

Somos la empresa líder en la compra y venta de coches en España.Actualmente disponemos de 110 centros en toda la península OcasionPlus opta por una fuerte cultura de incentivos basada en resultados, lo cual permite a todos nuestros empleados obtener una gran recompensa por su trabajo.Ven con noso

Experiencia Experiencia mínima de 2 años liderando equipos de Call Center, Contact Center o Atención al Cliente. Principales funciones Liderar y supervisar la operación del Call Center y los canales digitales de atención.

Iplaytech, an operator in the iGaming sector, is seeking an entry-level Call Center Agent to handle outbound calls with customers across the European Union.

Call Center y canales digitales, asegurando altos niveles de servicio.

Call Center Outbound Calls Customer Service European Union Operator /h3 h3Location /h3 pEuropean Union /p h3Seniority /h3 pEntry-Level /p h3AI SUMMARY Role Overview /h3 pThe role involves handling outgoing calls from customers in the European Union.