Trabajos call center en Can PicafortCrear alertas

En Grand Hotel Central buscamos incorporar un/a Reservation Manager, un perfil con fuerte orientación comercial, elevada capacidad analítica y contrastada experiencia en gestión de reservas en hoteles de lujo. El/la Reservation Manager será responsable de liderar el departamento de reservas del hotel y alcanzar sus objetivos, centrados en maximizar los ingresos y la rentabilidad mediante una adecuada gestión del inventario en todos los segmentos de mercado del hotel. Esta posición desempeñará un papel activo en la visibilidad online del hotel y en la distribución del inventario a través de los diferentes canales de venta, con el objetivo de optimizar los ingresos. Asimismo, liderará el equipo de reservas, gestionando un mínimo de dos personas. La posición analizará todas las reservas entrantes de los distintos segmentos, organizando al equipo de reservas y garantizando una operativa eficiente en coordinación con el equipo de Front Office. Esta posición reportará directamente al Director/a de Ventas del hotel. Sus principales responsabilidades serán: Corto plazo Coordinar el departamento de reservas y apoyar al equipo cuando sea necesario, liderando un equipo de al menos dos personas. Configurar correctamente el PMS para garantizar la adecuada implementación de las estrategias de revenue y ventas (incluyendo, entre otros, códigos de tarifa, servicios y paquetes). Optimizar la información, contenidos y descripciones en los canales de distribución online en colaboración con los equipos de Revenue y Marketing. Medio plazo Detectar y reportar discrepancias tarifarias al Revenue Manager. Mantener una comunicación constante con los equipos de Reservas, E-commerce y Marketing para mejorar la eficiencia de las ventas directas. Analizar y revisar semanalmente los precios online para identificar errores o inconsistencias. Realizar otras tareas razonables solicitadas por dirección, incluyendo la participación en turnos de Duty Manager. Garantizar que los perfiles CARDEX estén correctamente cumplimentados con fines de auditoría. Revisar junto al Front Office Manager la lista de llegadas del día siguiente para asignar habitaciones según prioridades. Participar en la revisión diaria de llegadas VIP para asegurar una experiencia alineada con los estándares de calidad cinco estrellas. Largo plazo Participar en la elaboración y seguimiento del presupuesto anual. Colaborar activamente en la estrategia de e-Commerce, participando en reuniones con proveedores y partners externos. Preparar informes y comentarios para las secciones de Business Review asignadas por dirección. Desarrollar el rol de formador/a interno/a para asegurar la correcta comprensión de los procesos, canales y segmentos de reservas por parte del equipo de Front Office. Elaborar y actualizar documentación de apoyo y SOPs relacionados con el departamento. Formar y motivar a los equipos de Reservas y Front Office en el programa de upselling para alcanzar los objetivos establecidos. Asegurar que los códigos de tarifa en el PMS estén siempre actualizados. Crear y coordinar el call center del hotel, garantizando una correcta gestión y respuesta de llamadas y correos electrónicos en tiempo y forma, así como establecer protocolos de atención telefónica.Crear una nueva dirección de correo específica para reservas, separando las consultas de reservas del correo general . Supervisar y asegurar la correcta gestión de las consultas provenientes de los buzones de Rooftop y Can Bo Restaurants, derivándolas al equipo correspondiente. Desarrollar cualquier otra tarea razonable relacionada con el puesto y la operativa del hotel.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife. JOIN OUR TEAM! ...as a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about delivering exceptional service through every interaction? As a Telephone Operator , you will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. Often the very first voice our guests hear, you will represent The Ritz-Carlton's Gold Standards in every conversation. If you enjoy helping others, thrive in a fast-paced environment, and have a natural talent for communication, we would love to meet you. Your responsibilities will include... Answering and handling all internal and external telephone calls promptly, professionally, and courteously. Directing calls and guest requests accurately to the appropriate departments. Providing guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions. Managing guest requests efficiently and following up to ensure complete satisfaction. Recording and delivering messages accurately while maintaining the highest level of confidentiality. Supporting emergency communication procedures in accordance with established hotel protocols. Working closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless communication across the resort. Maintaining up-to-date operational information and internal directories. Ensuring every telephone interaction reflects The Ritz-Carlton's commitment to personalized luxury service and attention to detail. Supporting Front Office operations whenever required to enhance the overall guest experience. What we're looking for... A warm, confident, and professional communication style with a genuine passion for guest service. Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer-facing role, preferably within luxury hospitality. Excellent multitasking, organizational, and problem-solving skills. The ability to remain calm and composed while managing multiple priorities. A collaborative mindset and the ability to work effectively with different departments. Fluency in English and Spanish is essential; German or additional languages are considered a strong advantage. Good computer skills; experience with hotel property management systems is an asset. A valid work permit for Spain. How we inspire you... Being part of our team means creating memories that last a lifetime. Your professionalism and dedication will make every guest interaction meaningful and contribute to unforgettable experiences. Attractive salary above market standards with flexible compensation benefits. Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family. 20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants. Up to 75% flight discounts for Tenerife residents travelling to mainland Spain. Corporate benefits program with discounts on leisure activities and travel. A special birthday gift. A complimentary stay at our resort after one year of service. 13th and 14th salary payments. Continuous learning opportunities through our Marriott International University. Career development and growth opportunities within a global hospitality company. Complimentary employee dining. Uniforms and laundry service provided (depending on department). Team events, celebrations, and social activities. Opportunities to participate in Corporate Social Responsibility initiatives. (Benefits are subject to applicable internal policies and local regulations.) Have we sparked your interest? Submit your application through Marriott Careers together with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties worldwide, our Ladies and Gentlemen create experiences that stay with guests long after their visit. At The Ritz-Carlton, we are proud to uphold our Gold Standards and deliver genuine care through exceptional service. Here, you will have the opportunity to grow professionally, take pride in your work, and become part of a team dedicated to creating unforgettable luxury experiences. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.