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Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations. Converting enquiries into confirmed reservations by confidently guiding customers through the booking process. Using a sales-driven approach to maximise conversion rates and s

We are looking for a Senior Product Manager to join our post‑booking product team — owning the full customer experience from the moment a trip is confirmed to the moment the traveller gets home safely. Post‑booking is everything that happens after a customer hits confirm — flight changes, ho

You will engage with client inquiries, help with bookings, and ensure satisfaction throughout their journeys.

Your Mission Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations Converting enquiries into confirmed reservations by confidently guiding customers through the booking process Using a sales-driven approach to maximise conversion