Vice President, Field Services
4 days ago
St. Louis
The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be an onsite position in the St. Louis, MO office. • Set and execute the strategic vision for the Services business in alignment with corporate objectives, • Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities, • Lead expansion initiatives across geographies, capabilities, and service models, • Build scalable operating models that balance growth, margin, and capital efficiency, • Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements, • Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency, • Establish and manage annual budgets, forecasts, and cash flow plans, • Drive disciplined management of Accounts Receivable (AR), including:, • DSO targets, • Billing accuracy, cycle times, and collections effectiveness, • Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships, • Own inventory performance for spare parts warehouses and field service van stock, including:, • Inventory turns, • Obsolescence and excess inventory reduction, • Service-level tradeoffs between fill rates and capital efficiency, • Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital, • Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses, • Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs, • Drive continuous improvement in:, • First-time fix rates, • Technician productivity and utilization, • Parts availability and fulfillment accuracy, • Help design, implement and optimize service management, ERP, and inventory systems, • Champion a customer-first culture focused on availability, responsiveness, and professionalism, • Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business., • Strengthen relationships with key customers, OEM partners, and strategic accounts, • Add national and regional accounts to the business, • Evaluate develop and execute expansion into Mexico and other priority markets., • Expand the business beyond inherited territories and develop new enterprise relationships., • Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics, • Build and develop a high-performing leadership team across field operations, selling, and parts distribution, • Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment, • Foster a culture of accountability, safety, continuous improvement, and financial discipline, • Ensure compliance with safety, regulatory, and quality standards, • Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization, • Manage operational and financial risk through disciplined processes and controls Required • 10+ years of leadership experience in field services, aftermarket services, or equipment service organizations, • Demonstrated P&L and working capital ownership, • Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience., • Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory., • Experience managing multi-location service operations and parts distribution, • Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle, • Strategic business development design and implementation experience, • Experience directly engaging company ownership, • Saint Louis, MO based residence Preferred • Experience in foodservice equipment, industrial equipment, or OEM service environments, • Background in private equitybacked or capital-disciplined growth organizations, • Experience integrating service operations with parts warehousing and logistics, • Bi-Lingual English and Spanish speaking, • Strong business owner mindset with comfort managing both income statement and balance sheet, • Data-driven operator who balances service excellence with capital efficiency, • Collaborative leader who partners effectively with Finance, Supply Chain, and Sales, • Decisive, accountable, and execution-oriented, forward looking, strategic mindset, • Revenue growth and EBITDA performance, • Strategic planning and execution (that accelerate the prior note), • Working capital improvement (DSO, inventory turns, cash conversion cycle), • Spare parts warehouse performance and asset utilization, • Customer satisfaction, contract retention, and safety metrics, • Strength of leadership bench and employee engagement