Member Care Associate - Girl Scouts (Full-Time)
8 days ago
Granger
Job Description Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Northern Indiana-Michiana and become part of a movement that is 50 million women strong! We offer amazing benefits: • 35-hour workweek, • Flexible schedules and remote work options, • 20 days of PTO in the first year of employment, • 14 holidays, including Juneteenth and five days off between Christmas and New Year’s, • Low-cost health and dental insurance available immediately, • An HSA with employer contributions for qualified plans, • Employer paid short- and long-term disability, • Employer paid life insurance, • Employer match 401(k) after 1 year of employment What are you waiting for? Apply today! Pay for this role is $18 an hour. Some evenings and weekends may be required. Position Summary: The Member Care Associate serves as the first point of contact for customers via phone, email, in our retail stores, or in person. She/he is responsible for providing the highest level of customer service to all members/customers, both external and internal. Essential Duties: • Answering incoming calls/requests., • Maintaining a customer-centric environment in public areas of council facilities., • Acting as greeter to ensure quality service to people coming into the office., • Responding to, resolving, and escalating customer cases in SalesForce., • Assisting members with information as they progress through the Girl Scout membership and/or program registration process., • Various duties related to multiple Girl Scout databases and registration systems., • Managing day-to-day checkout items for troops, which includes checking materials out, accepting and returning deposits, and keeping the storage area in order., • Serving as the primary retail store associate., • Maintaining sufficient understanding of the Girl Scout program, curriculum, uniform components, and other products to assist retail customers with their needs., • Responsible for payment processing and recording transactions, including properly coding to appropriate General Ledger accounts., • Accurately receiving and managing inventory and customer orders., • Placing orders with Girl Scouts of the USA and other vendors., • Covering retail operations with our mobile store, including Build A Bear parties., • Providing back-up administrative support across all departments as needed which may include the production of written materials and reports (copying, assembling, etc.), filing, and data entry (i.e., program evaluations, data cleaning, etc.)., • Assisting with site and building support, including reserving rooms and sites within Service Center., • Handling mail and packages; receiving, distributing, and readying to mail as needed., • Managing sidewalk and front area entrance, ensuring that it is properly shoveled and salted during inclement weather and providing for safe entry for customers., • Other duties as assigned to meet the Council’s goals. Education: • High School diploma/GED or equivalent combination of education and experience Knowledge and Experience: • 1-3 years of general office experience, including reception and telephone duties., • Proficient in Microsoft Office including Outlook, Word, and Excel. Essential Skills: • Strong customer service skills with ability to communicate in a professional manner with a wide range of people., • Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners., • Strong time management skills: ability to take initiative to solve problems and work with minimum supervision., • Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs., • Math aptitude and strong financial skills., • Basics knowledge of MS Outlook, Word, PowerPoint, and Excel required. Physical/Mental Essential Requirements: • Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds)., • Full range of body motion including manual and finger dexterity and eye-hand coordination., • Requires corrected vision and hearing to normal range., • Ability to sit at a computer workstation for extended periods of time., • Occasional need to stand for long periods of time., • Ability to focus on detail and accuracy of work product., • Valid Driver's License and willingness to travel to various work and meeting locations., • Insurable under GSNI-M’s policy for driving and proof of personal vehicle insurance., • Dependable transportation is a must., • Ability to work flexible hours, including evenings and weekends, as needed., • Occasional high stress may be experienced in dealing with staff and volunteers., • A commitment and passion for the Girl Scout Mission and an ability to effectively promote and communicate the Mission and Vision to external and internal stakeholders. Willingness to become a member of GSUSA. Equal Opportunity Employer Committed to Diversity