Executive Casino Host (Horseshoe Bossier)
5 days ago
Bossier City
The Executive Casino Host owns all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Their purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. • Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values., • Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs, • Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques, • Maintain relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team, • Must participate in special events and social functions, • Anticipate, respond to, and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements, • Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery, • Establish, coordinate, and lead both on and off-property VIP events, • Handle difficult guests and situations in a calm, professional and prudent manner, • Empowered with comping authority, • Comply with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty, • Respond to and consistently meets the needs of internal clients, • Support and cultivate new ideas and methods to deliver business solutions, • Identify ways to increase efficiencies or improve product or service, • Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business, • Keep track of existing products/services and/or progress on new initiatives, • Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events, • Develop skills to handle increasingly complex matters, • Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy, • Give consistent, timely and accurate information and finds answer when unsure, • Adhere to regulatory, departmental and company policies/procedures in an ethical manner, • High school diploma or GED required, • BS/BA from an accredited educational institution preferred, • Three to five years' experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred), • Proficient in the use of Windows based office software including but not limited to: Microsoft Office, Word, Excel, PowerPoint, and Outlook, • Ability to think independently in making decisions to maximize customer service experience and program profitability, • Ability to effectively manage time and perform multiple tasks simultaneously, • Must be proficient with customer Point-of-Service systems, • Excellent interpersonal, communication, problem solving, and analytical skills required, • Must have excellent customer service skills, • Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences., • Excellent networking abilities, • Avid member of the local community, including commercial and industry awareness, • Neat, professional appearance with excellent personal hygiene, • Must have excellent oral and written communication skills, • Leveraging sales techniques to maximize performance, • Internally motivated to graciously serve, delight and build player loyalty, • Anticipating and listening to customer needs, • Applied functional/business knowledge; professionalism, composure, effectiveness ADDITIONAL REQUIREMENTS • Must be able to stoop, bend, reach, kneel, twist, grip items, • Must be able to maneuver to all areas of casino, • Must be able to operate in stressful situations, • Must be able to read, write, speak, and understand English, • Must be able to respond to visual and aural cues, • Must be able to work in small, shared office space, • Must be able to lift up to 25 pounds, • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke, • Must be able to work a flexible schedule including weekends, evenings and holidays, • Job Identification 87310, • Job Category Sales and Marketing, • Job Schedule Full time, • Locations Horseshoe Bossier City (On-site)