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Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Commercial Banker is responsible for growing and retaining profitable relationships with the Community Banking to Middle Market segment, i.e., companies with annual revenues in excess of $10 million. This is accomplished by focusing on the delivery of value-added financial solutions to clients and prospects that will help them reach their goals and maximize the Bank's revenues over the life of the relationship. Incumbents at this level are expected to manage a portfolio of $50 million+ and prospect for loans in the $1 million--$20 million range. This is a lending generalist position, and incumbents are expected to book a minimum of $12 million--$15 million in C&I and Commercial Estate business, with the emphasis on C&I. Essential Job Functions • Builds relationships with customers and prospects to thoroughly evaluate their commercial banking needs. Major focus will be lending with additional emphasis on cross-selling Cash Management products, Retail Banking and Mortgage products, and Wealth Management services., • Closely assesses business opportunities to ensure that the potential business follows prescribed profitability standards., • Creates and executes comprehensive business/calling/prospecting plan to maximize business opportunities and relationships., • As a seasoned lender, incumbent is expected to prospect for solid credits and relationships in markets that are inside and outside the Bank's historical footprint., • Responsible for expanding Centers of Influence base via ongoing, results-oriented community networking., • Builds internal relationships with non-Commercial business unit representatives by inviting them out on appropriate client calls and working collaboratively to meet the banking needs of middle market customers., • May partner with manager to coach/mentor more junior lenders. Minimum Requirements – AVP Level Undergraduate degree in Business or related field and three or more years of experience in a commercial banking role with a proven track record of successful business deals that feature total relationships, or equivalent combination of education and experience. Minimum Requirements – VP Level Undergraduate degree in Business or related field and five or more years of experience in a commercial banking role with a proven track record of successful business deals that feature total relationships, or equivalent combination of education and experience. Competencies • Proven relationship management skill and the ability to establish rapport with business owners., • Quantifiable credit skills and a proven sense of discernment about credit quality., • The ability to comprehensively understand the banking/financial needs of current and prospective customers., • Ability to develop comprehensive, results-oriented business plans that emphasize calling, prospecting and customer retention., • Excellent written and verbal communication skills as well as strong listening skills. This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization. Note: Job levels and hiring decisions are based upon both the business needs of the department and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements the senior level but may be hired in at a lower level based upon business needs and staffing dynamics. Location Details: Incumbent may work onsite at the St. Charles location. There is flexibility to choose a different onsite location within the O2 branch network if space is available. This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Compensation & Benefits AVP Level Base pay: $87,500 - $115,000 Officer Bonus Eligible: Eligible to participate in the Annual Officer Incentive plan with a target bonus up to 40% of base salary based various performance components. VP Level Base Pay: $110,000 - $150,000 Officer Bonus Eligible: Eligible to participate in the Annual Officer Incentive plan with a target bonus up to 40% of base salary based various performance components. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Move your career forward at Old Second. Position Overview The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed. Essential Job Function – All levels • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email., • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals., • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans., • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results., • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer., • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training., • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership)., • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other Old Second locations as needed. Additional Responsibilities/Focus of Senior Universal Banker (Level 2): • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Leads branch by example through exceptional customer service. Additional Responsibilities/Focus of Universal Relationship Banker (Level 3): • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base., • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank., • Refers other lines of business, such as Wealth Management, Mortgage and Commercial., • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate. Minimum Requirements: Universal Banker (Level 1): • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Availability to work during branch hours (Monday-Friday, 8am-6pm and Saturday, 8am-12pm). Senior Universal Banker (Level 2): • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Availability to work during branch hours (Monday-Friday, 8am-6pm and Saturday, 8am-12pm). Universal Relationship Banker (Level 3): • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience)., • Must work onsite to perform responsibilities of this position. Availability to work during branch hours (Monday-Friday, 8am-6pm and Saturday, 8am-12pm). Competencies – All levels • Demonstration of excellent customer service and professional communication., • Dedication to product promotion, sales referrals, and cross selling products/services., • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications., • Basic understanding of banking, check processing, credits and debits., • Focus and organization during periods of high volume or interruption., • Reliable: dedication & commitment to work; follow-through on all tasks., • Knowledge and compliance with bank rules and regulations. Preferred, but not required • Associate or Bachelor's degree preferred. Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics. Compensation & Benefits Universal Banker – Level 1 Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Senior Universal Banker – Level 2 Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Universal Relationship Banker – Level 3 Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed. Essential Job Function – All levels • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email., • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals., • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans., • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results., • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer., • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training., • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership)., • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. (Branch hours: Monday-Friday, 8am-6pm; Saturday, 8am-1pm) Additional Responsibilities/Focus of Senior Universal Banker (Level 2): • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Leads branch by example through exceptional customer service. Additional Responsibilities/Focus of Universal Relationship Banker (Level 3): • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base., • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank., • Refers other lines of business, such as Wealth Management, Mortgage and Commercial., • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate. Minimum Requirements Universal Banker (Level 1): • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Senior Universal Banker (Level 2): • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Universal Relationship Banker (Level 3): • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience)., • Must work onsite to perform responsibilities of this position. Competencies – All levels • Demonstration of excellent customer service and professional communication., • Dedication to product promotion, sales referrals, and cross selling products/services., • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications., • Basic understanding of banking, check processing, credits and debits., • Focus and organization during periods of high volume or interruption., • Reliable: dedication & commitment to work; follow-through on all tasks., • Knowledge and compliance with bank rules and regulations. Preferred, but not required • Associate or Bachelor's degree preferred., • Bilingual Spanish skills a plus. Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics. Compensation & Benefits Universal Banker – Level 1 Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Senior Universal Banker – Level 2 Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Universal Relationship Banker – Level 3 Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed. Essential Job Function – All levels • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email., • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals., • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans., • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results., • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer., • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training., • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership)., • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. Additional Responsibilities/Focus of Senior Universal Banker (Level 2): • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Leads branch by example through exceptional customer service. Additional Responsibilities/Focus of Universal Relationship Banker (Level 3): • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base., • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank., • Refers other lines of business, such as Wealth Management, Mortgage and Commercial., • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate. Minimum Requirements Universal Banker (Level 1): • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Senior Universal Banker (Level 2): • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Universal Relationship Banker (Level 3): • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience)., • Must work onsite to perform responsibilities of this position. Competencies – All levels • Demonstration of excellent customer service and professional communication., • Dedication to product promotion, sales referrals, and cross selling products/services., • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications., • Basic understanding of banking, check processing, credits and debits., • Focus and organization during periods of high volume or interruption., • Reliable: dedication & commitment to work; follow-through on all tasks., • Knowledge and compliance with bank rules and regulations. Preferred, but not required • Associate or Bachelor's degree preferred. Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics. Compensation & Benefits Universal Banker – Level 1 Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Senior Universal Banker – Level 2 Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Universal Relationship Banker – Level 3 Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Universal Banker Floater is highly visible and accessible to our customers, providing exceptional service and assisting customers with all of their banking needs. The Banker performs front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed. Essential Job Functions • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email., • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals., • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans., • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results., • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer., • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training., • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership)., • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. Minimum Requirements • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Flexibility to work onsite at multiple branch locations within the designated area as assigned by management. Onsite presence is required to perform job duties. Branch hours are Monday–Friday, 8:00am–6:00pm and Saturday, 8:00am–12:00pm., • This is a floater position that will float between the following branches: Ottawa, North Aurora, Orchard Rd (Aurora), W Galena (Aurora), Eola Rd (Aurora), Cass Ave in Darien, Finley Rd in Downers Grove, Romeoville, Montgomery, Hinsdale, and South Elgin. The ability to work at these various locations is required. Competencies • Demonstration of excellent customer service and professional communication., • Dedication to product promotion, sales referrals, and cross selling products/services., • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications., • Basic understanding of banking, check processing, credits and debits., • Focus and organization during periods of high volume or interruption., • Reliable: dedication & commitment to work; follow-through on all tasks, • Knowledge and compliance with bank rules and regulations., • Multi-task and follow-through on all responsibilities. Preferred, but not required • Associate or bachelor's degree preferred., • Prior experience as a teller or personal banker. Compensation & Benefits Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed. Essential Job Function – All levels • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email., • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals., • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans., • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results., • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer., • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training., • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership)., • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. Additional Responsibilities/Focus of Senior Universal Banker (Level 2): • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Leads branch by example through exceptional customer service. Additional Responsibilities/Focus of Universal Relationship Banker (Level 3): • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base., • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities., • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank., • Refers other lines of business, such as Wealth Management, Mortgage and Commercial., • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate. Minimum Requirements Universal Banker (Level 1): • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Senior Universal Banker (Level 2): • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must work onsite to perform responsibilities of this position. Universal Relationship Banker (Level 3): • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience., • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements., • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience)., • Must work onsite to perform responsibilities of this position. Competencies – All levels • Demonstration of excellent customer service and professional communication., • Dedication to product promotion, sales referrals, and cross selling products/services., • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications., • Basic understanding of banking, check processing, credits and debits., • Focus and organization during periods of high volume or interruption., • Reliable: dedication & commitment to work; follow-through on all tasks., • Knowledge and compliance with bank rules and regulations. Preferred, but not required • Associate or Bachelor's degree preferred. Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics. Compensation & Benefits Universal Banker – Level 1 Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Senior Universal Banker – Level 2 Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Universal Relationship Banker – Level 3 Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance. Benefits: How We Support You - Old Second Thanks for considering Old Second!

National Outreach Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We believe it takes all of us to bring our shared ambition to lif

National Outreach Relationship Consultant.National Outreach Relationship Consultant will build relationships by proactively calling existing and potential customers, engaging them via multiple channels including by phone, email, chat or virtually and by phone or video appointment to provide the best

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. Basic Qualifications High school diploma or equivalent Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Proven customer service and interpersonal skills - Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer's true needs while leveraging a digital first mindset Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively Experience in the financial services industry preferred This role requires working from a U.S. Bank location for all scheduled work days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.19 - 28.35 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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