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Job Description JOB-19695 IT Systems & Support Specialist -07-21 The IT Systems & Support Specialist supports the day-to-day technology needs of the organization, with primary focus on database support, application support and deployment, and report creation. The role also provides help desk support, maintains documentation and records, develops policies and procedures, and performs routine system maintenance. The ideal candidate is detail-oriented, organized, disciplined, and eager to learn. Key Responsibilities Database Support • Own and administer company databases, ensuring accuracy, integrity, and availability., • Run queries, manage records, and perform routine database tasks such as data entry, cleanup, and validation., • Support projects that connect databases with other business systems, including building and maintaining integrations between core platforms such as ERP and payroll/HR systems. Application Support & Deployment • Launch, install, configure, and update internally hosted web applications and desktop applications., • Work with employees to understand their needs and fulfill software requests., • Identify and recommend internal applications that improve clarity, efficiency, or other operational needs., • Support end users with application access, setup, and troubleshooting., • Coordinate application updates and verify functionality after changes. Reporting • Build, run, and maintain reports to support business needs., • Gather reporting requirements from staff and format outputs for clarity., • Verify report accuracy and assist users in interpreting results. Help Desk & End-User Support • Respond to and resolve help desk tickets as part of a three-person support team., • Provide first- and second-line support for hardware, software, and access issues., • Escalate complex issues and follow through to resolution. Documentation & Record Keeping • Document team procedures, system configurations, and workflows., • Maintain accurate IT records, including asset inventory, accounts, and configuration details., • Keep documentation current as systems and processes change. Policy & Procedure Development • Draft, maintain, and improve IT policies and standard operating procedures., • Support CMMC implementation and ongoing compliance maintenance. Qualifications Education & Experience • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience., • 2–4 years of experience in an IT support, database, or systems role., • Relevant certifications a plus, such as CompTIA A+, a Microsoft data/SQL associate certification, or other Microsoft certifications. Technical Skills • Experience administering relational databases and writing SQL queries., • Experience supporting and maintaining web-based and desktop applications., • Experience creating and maintaining reports., • Familiarity with integrating business systems such as ERP and payroll/HR platforms., • Solid PC hardware and software troubleshooting skills., • Proficiency with Microsoft 365 applications. Preferred Skills • ERP report creation., • Familiarity with CMMC and NIST 800-171 requirements., • Effective use of AI tools to assist with coding, troubleshooting, documentation, and routine tasks. Professional Skills • Strong work ethic, organization, and discipline., • Follows direction well and applies feedback to improve work., • Communicates progress, blockers, and completion status clearly and proactively., • Detail-oriented, meticulous, and accurate in record keeping and documentation., • Eager and able to learn new systems and processes quickly., • Effective time management and ability to handle multiple priorities., • Maintains confidentiality and handles sensitive information responsibly. Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

We are seeking a driven and relationship-focused Staffing Account Manager to support and expand our staffing and consulting business throughout New York State. The ideal candidate will have experience managing staffing accounts, supporting government and commercial staffing contracts, coordinating recruiting activities, and building strong client relationships. They should be local to the Albany or surrounding area. \n \n This role will serve as the primary point of contact for assigned accounts and will work closely with recruiting teams, consultants, and client stakeholders to ensure successful delivery of staffing services and exceptional customer satisfaction. \n \n Required Qualifications: \n • 3–5 years of experience in staffing, recruiting, account management, or workforce solutions \n • Strong client relationship management and communication skills \n • Ability to manage multiple accounts and priorities simultaneously \n • Experience coordinating recruiting and onboarding activities \n • Knowledge of staffing industry processes, contract staffing, and consultant management \n \n Preferred Qualifications: \n • Experience supporting New York State government staffing contracts strongly preferred \n • Familiarity with New York State procurement and staffing processes \n • Experience supporting IT, professional, administrative, or government staffing engagements \n • Existing relationships within New York State agencies or public-sector organizations \n • Familiarity with HBITS, Project Based IT Consulting (PBITS), or other New York State contract vehicles is a plus \n \n Client Engagement Associate Key Responsibilities: \n • Manage and grow staffing accounts across New York State \n • Serve as the primary liaison between clients, recruiters, consultants, and internal leadership \n • Develop strong client relationships through regular communication and account support \n • Coordinate staffing requirements, candidate submissions, interviews, onboarding, and consultant engagement activities \n • Work closely with recruiting teams to identify qualified candidates for open positions \n • Monitor consultant performance, assignment status, extensions, and transitions \n • Support contract compliance, reporting requirements, and service-level expectations \n • Resolve client and consultant issues in a timely and professional manner \n • Identify opportunities for account expansion and additional staffing services

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