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Duncan Lewis Solicitors (Ltd): \n Regulated by the Solicitor’s Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas – “a diligent and professional team that is prepared to go the extra mile for its clients”. A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. \n Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. \n Department Background: \n We are ranked and recommended as a top-tier practice by The Legal 500 directory for our services including business immigration, human rights, appeals and personal immigration. The Legal 500 legal directory applauds the services we provide nationwide, stating: “The breadth and depth of the team makes Duncan Lewis a real market leader for immigration matters. The "innovative and courageous" team "are one of the most successful and effective immigration practices in the UK". "They are a credit to the profession". Specialists in the full spectrum of immigration law including asylum, human rights, nationality and business immigration. Our immigration lawyers have an established reputation in acting for high net worth individuals, new and established business men and women, and innovative and skilled individuals under the points based system (PBS). \n We offer a wide range of services to all foreign national individuals and families wishing to enter, remain, or settle in the UK. With over 160 specialist Immigration lawyers nationwide, we bring the highest level of expertise to all immigration matters. The department has a number of highly skilled lawyers who have trained as barristers, and undertake complex appeal cases in the Court of Appeal and the Supreme Court. Our immigration team is renowned for their extensive experience in Business and Personal Immigration ranging from sponsorship licence applications, immigration compliance, skilled worker applications, graduate visa, global talent, scale-up worker visa, innovator founder visa, student and family visas, and nationality applications. \n Main Responsibilities of the Role: \n\n • Report directly to Department Director\n, • Ability to manage and supervise Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities\n, • Providing expert legal advice to clients on business and personal immigration regulations and policies\n, • Representing clients in negotiations and hearings on immigration issues.\n, • Developing and maintaining relationships with business clients.\n, • Working closely with other partners to create and implement the firm's strategic plans.\n, • Ensuring the legal team's compliance with all relevant laws and regulations.\n, • Identifying new business opportunities and contributing to the firm's growth.\n, • Managing client expectations and ensuring high levels of client satisfaction.\n\n Key Skills Required: \n\n • Must have a clean, valid Practising Certificate at the time of applying\n, • At least 2 years PQE experience of handling business/corporate/private client immigration cases\n, • Problem solving and excellent communication skills\n, • The passion and drive to succeed\n, • The ability to work well as part of a team and to lead and inspire others\n, • Expert knowledge of business immigration laws and regulations.\n, • Excellent negotiation and communication skills.\n, • Strong management skills\n, • Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Immigration issues\n, • Excellent networking and communication skills with the ability to successfully market the Company and generate new business\n, • Excellent IT Skills -familiar with Microsoft Office applications and document management skills\n\n The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. \n Equal Opportunities: \n Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. \n We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. \n If you are interested in applying for this vacancy, apply now or visit our company website to apply using our online process for your application to be considered.

Duncan Lewis Solicitors (Ltd): \n Regulated by the Solicitor’s Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas – “a diligent and professional team that is prepared to go the extra mile for its clients”. A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. \n Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. \n Litigation Department Background: \n Our litigation teams are ranked and recommended by The Legal 500 UK Directory for their excellence in Commercial Litigation, Professional Negligence, Contentious Probate and General Litigation work across the South East. Viewed as a "stand out" team it has extensive experience in acting for both claimants and defendants, representing individuals, companies, charities or those involved in group litigation, in complex and high value civil / commercial litigation matters, including: \n\n • Bankruptcy and Insolvency\n, • Building Disputes\n, • Civil Fraud\n, • Consumer/ Commercial Disputes\n, • Contract Disputes\n, • Debt\n, • Interim Applications\n, • International Cross Border Disputes\n, • Contentious Probate Disputes\n, • Professional Negligence\n, • Residential Property Disputes\n\n Our lawyers offer advice and assistance in dispute resolution and litigated cases and regularly acts in reported cases in the High Court and the Court of Appeal. The Litigation team is equipped to take swift action to protect our client’s interests and offer the best representation for any court action. \n Main Responsibilities of the Role: \n\n • Report directly to and collaborating with the Board to ensure performance targets are met\n, • Professional proactive approach, strong client care skills and a sensitive and sympathetic understanding of clients’ needs\n, • Responsible for all aspects of Litigation work and on occasions, where appropriate providing technical expertise and guidance to other team members\n, • Ability to manage appropriate caseload types and complexities\n, • Attending clients, taking instructions and preparing cases\n, • Dealing with correspondence\n, • Maintaining accurate time costing procedures\n, • Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly\n, • Ensuring compliance with file management.\n\n Key tasks include: \n\n • Boundary disputes- resolving disagreements between neighbours about property lines.\n, • Landlord and tenant issues- dealing with rent arrears, lease breaches, eviction proceedings, and lease renewals.\n, • Rights of way and easements- advising on access rights and usage of land.\n, • Nuisance and trespass claims- acting where someone’s use of their property interferes with another’s.\n, • Disputes over property ownership- handling cases like co-ownership disagreements or claims under trusts.\n, • Development issues- disputes related to property development, including restrictive covenants and planning.\n, • Disrepair- acting for landlord and tenant\n, • Mortgage Repossessions\n, • Commercial property matters- lease related matters - dilapidations, arrears of rents , lease forfeiture\n\n Key Skills Required: \n\n • Proven litigation experience - minimum 3 years’ PQE managing varied caseloads\n, • Must have a clean, valid Practising Certificate at the time of applying\n, • Committed team player and adapt well to new challenges\n, • Professional with a pro-active approach; excellent client care skills and ability to deal with client matters in a sensitive manner and resolve complicated practicalities\n, • Excellent networking and communication skills with the ability to successfully market the Company and generate new business\n, • Excellent analytical and organizational skills\n, • Ability to use own initiative and sound judgment\n, • Working knowledge of the publicly funded Litigation work and have the ability to service privately funded cases\n, • Have extensive experience in dealing with Probate Litigation related work\n, • Experience in own advocacy is an advantage\n, • Excellent IT Skills -familiar with Microsoft Office applications and document management skills\n\n The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. \n Equal Opportunities: \n Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. \n We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies.

Job title: Job AnalystReference: JA/0726Grade/Salary: Band F (£37,280 to £41,771 per annum)Contract Type: Full time, Fixed term 12 monthsWorking Pattern: 37 hours, Monday - FridayLocation: Sandwell Council House, Oldbury (Hybrid)Closing Date: 30/07/2026Sandwell Council’s HR Division is seeking a proactive Job Analyst on a full time, 12 months fixed-term contract basis, based from its Oldbury office. The organisation operates to a hybrid working model. The purpose of the role is to lead and deliver high-quality, consistent, and defensible job evaluation outcomes across the Council using the online Gauge Job Evaluation System, ensuring compliance with equal pay legislation and best practice.The postholder will operate with a high degree of professional autonomy, evaluating roles up to manager level on the NJC pay grade, advising senior managers and trade unions, and chairing Job Evaluation Quality Assurance Panels. The role plays a critical part in maintaining the integrity of the Council’s grading structure and supporting wider organisational change and workforce transformation.In this role you will:\n\n • Lead the delivery of high-quality, consistent, and defensible job evaluation outcomes across the Council.\n, • Act as the primary expert in the NJC Job Evaluation Scheme, ensuring full compliance with Equal Pay legislation and the Equality Act 2010.\n, • Operate with high professional autonomy, making decisions that directly impact pay, grading, and organisational risk.\n, • Maintain the integrity of the Council’s grading structure during periods of workforce transformation and change.\n, • Undertake robust evaluations for new and changed posts, including senior management roles.\n, • Input and retrieve data from the Gauge online system, ensuring data integrity and technical accuracy.\n, • Plan, chair, and acting as the professional lead to ensure fairness and transparency and that all evaluations follow agreed procedures.\n, • Provide specialist advice to senior managers, HR, and Trade Union representatives on JE principles and outcomes.\nEssential skills or experience: \n\n, • Experience using the GAUGE computerised job evaluation system.\n, • Experience of dealing and negotiating with Trade Unions.\n, • An understanding of the legislative framework and governance arrangements applicable to Local Government.\n, • Deep understanding of equal pay case law and local government reward frameworks.\nWhy Sandwell Council?At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

This Paraplanner Team Leader job is a rare opportunity for an experienced paraplanner to step into a leadership role where technical expertise and strategic input genuinely matter. \n \n As a Technical Paraplanner Team Leader, you will play a central role in supporting advisers by producing high-quality technical advice and leading a developing paraplanning function. This Paraplanner Team Leader position is suited to someone who enjoys complex planning work but also wants influence, visibility and progression beyond a purely technical remit. \n \n In this Paraplanner Team Leader role, you will oversee a team of less experienced paraplanners, acting as a technical reference point while improving consistency, standards and workflows. You will also be heavily involved in the ongoing maintenance of the firm’s Central Investment Proposition and sit on the investment committee, contributing to investment governance and decision making. \n \n This Paraplanner Team Leader role offers genuine long-term progression, with the chance to shape processes, mentor talent and become a trusted internal voice on technical and investment matters within a growing advice business. \n \n Paraplanner Team Leader Requirements \n • Level 4 Diploma in Financial Planning is essential \n • Strong technical knowledge across pensions, investments, protection and estate planning is essential \n • Previous experience as a senior or technical paraplanner is essential \n • Experience leading or mentoring paraplanners is desirable \n • Experience contributing to a Central Investment Proposition or investment governance is desirable \n \n The Company \n You will be joining a well-established and growing financial planning firm with a strong technical culture and a clear focus on delivering high-quality advice. The business places real value on technical excellence, collaboration and internal progression. \n \n Paraplanner Team Leader Benefits \n\n • Salary between £45,000 and £50,000\n, • Hybrid working available\n, • Senior technical and leadership exposure\n, • Involvement in investment committee and CIP\n, • Long-term career development within the business\n\n Location \n This role is open to candidates based within reasonable commuting distance of Castle Bromwich. \n \n If you are an experienced paraplanner looking for a Technical Paraplanning Team Leader job that offers influence, progression and variety, please apply to find out more. \n \n Liability and Disclaimer \n Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.

Duncan Lewis Solicitors (Ltd): \n Regulated by the Solicitor’s Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas – “a diligent and professional team that is prepared to go the extra mile for its clients”. A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. \n Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. \n Immigration Department Background: \n We have one of the largest legal aid Immigration practices in the UK and are ranked as a top tier practice by The Legal 500 directory for our services including, business immigration, human rights, appeals and overstay. Our immigration lawyers have an established reputation in acting for high net worth individuals, new and established business men and women, and innovative and skilled individuals under the Tier 1 visa categories. \n Our Immigration team offer a wide range of services to European Economic Area (EEA) and non-EEA individuals and families wishing to enter, remain, or settle in the UK. \n With over 160 specialist Immigration lawyers nationwide, we bring the highest level of expertise to all Immigration matters. The department has a number of highly skilled lawyers who have trained as barristers, and undertake complex appeal cases up to the Court of Appeal and the Supreme Court. \n Our Immigration team is renowned for their extensive experience in Asylum claims and challenging human rights violations for unaccompanied minors and victims of torture, trafficking, and domestic abuse. In these cases, we are committed to assisting no matter the individual client’s circumstance. \n Main Responsibilities of the Role: \n\n • Report directly to and collaborating with the Board to ensure performance targets are met\n, • Responsible for all aspects of Immigration work including providing technical expertise and guidance to other team members\n, • Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities\n, • Assisting with delivery of appropriate training and development in the department\n, • Variety of duties including dealing with a range of Immigration work including; detained clients; victims of trafficking & torture; asylum work from initial applications through to Tribunal appeal and upper Court appeal matters; entry clearance applications and appeals and some judicial review work\n, • Preparing and managing funding applications to the Legal Aid Agency,\n, • Preparing draft documents including witness statements and processing evidence\n, • Preparing applications to meet Home Office requirements (incl drafting application forms, index of documents and letters of representations)\n, • Attending conferences and court\n, • You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company\n\n Key Skills Required: \n\n • Must have a clean, valid Practising Certificate at the time of applying\n, • Registered with the Law Society Immigration & Asylum Law Accreditation - level 2 membership is essential\n, • Be committed and highly driven to provide an excellent standard of service to our clients\n, • Strong management skills\n, • Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals\n, • Previous proven supervisory experience and working to key performance indicators\n, • Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Immigration issues\n, • Excellent networking and communication skills with the ability to successfully market the Company and generate new business\n, • Working knowledge of the publicly funded Immigration work and have the ability to service privately funded cases\n, • Have extensive experience in dealing with all Immigration related work and some expertise on adoption matters\n, • Experience in own advocacy is an advantage\n, • Excellent IT Skills -familiar with Microsoft Office applications and document management skills\n\n The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. \n Equal Opportunities: \n Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. \n We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. \n If you are interested in applying for this vacancy, apply now or visit our company website to apply using our online process for your application to be considered.

We have an exciting opportunity for an Interim Head of Cultural Change and Engagement to join a large, complex, people-focused organisation on an interim basis. \n \n Based in Birmingham, paying £400pd and offering hybrid working, this senior assignment will play a key role in shaping and delivering strategic engagement activity that supports cultural change, organisational transformation and improved employee experience. \n \n This opportunity will suit an experienced interim change, engagement or internal communications leader who is confident operating at senior level, working across a matrix environment and translating people and culture priorities into clear, meaningful and measurable engagement strategies. \n \n Key responsibilities will include: \n\n • Leading the design and delivery of strategic engagement and communication approaches that support people and culture transformation priorities\n, • Developing and embedding cultural change strategies that enable meaningful dialogue, strengthen employee engagement and support organisational transformation\n, • Acting as a strategic adviser to senior leaders on engagement, internal communications and change messaging across a complex stakeholder landscape\n, • Working closely with people, organisational development, communications, analytics and policy teams to align engagement activity with wider transformation objectives\n, • Using audience insight, feedback and performance data to evaluate engagement interventions, shape messaging and drive continuous improvement\n, • Supporting the development of digital employee experience platforms, self-service content and people-related communication channels\n, • Championing a consistent employee experience by ensuring policies, processes, values and engagement approaches reinforce the desired organisational culture\n\n \n Experience required: \n\n • Extensive experience in a senior engagement, cultural change, organisational development or internal communications role\n, • A proven track record of developing and delivering multi-channel engagement or communications strategies within a complex organisation\n, • Strong experience of using insight, employee voice, performance metrics and evaluation to inform change activity and demonstrate impact\n, • Confidence advising and influencing senior stakeholders, with the ability to navigate competing priorities in a politically aware environment\n, • Excellent written, verbal and interpersonal communication skills, with the ability to translate complex transformation priorities into clear and engaging messages\n, • Available at short notice or immediately, with the ability to add value quickly in a temporary/interim assignment\n\n \n James Andrews is acting as an employment agency and business in relation to this role. \n \n At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Policy Analyst Salary: £40,510 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Policy Analyst. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role As a Policy Analyst you will identify issues affecting water consumers, diagnose their root causes, and build compelling evidence‑based solutions. You will work across complex policy areas, using data, research and strategic thinking to ensure CCW's policy positions are robust, current and aligned with consumer interests. Key responsibilities: Policy evidence gathering - Collect, analyse and interpret data from water companies, retailers, external bodies and research, including CCW's own research Policy development - Build practical, evidence‑based and politically well‑judged policy options and make recommendations on the next steps for CCW and the industry Stakeholder collaboration - Work closely with research, data, communications and company engagement teams External engagement - Build constructive relationships with stakeholders, e.g. Ofwat, Environment Agency Consultation responses, briefings and analysis - Draft high‑quality responses, briefings and analysis for CCW's Executive team, Board and external stakeholders The Person Essential Skills & Experience: Data analysis - Proven ability to collect, interpret and synthesise complex qualitative and quantitative evidence Critical thinking - Sound judgement to navigate complex issues and develop credible policy options and make recommendations on the next steps Communication - Excellent written and verbal communication, able to explain complex analysis clearly and persuasively, with demonstrable experience of authoring high quality policy written work such as consultation responses, policy briefings or reports Project management - Ability to manage time, resources and workload across complex policy projects Policy or regulated environments - A knowledge of policy or regulated environments, preferably relating to water, including legislative and parliamentary processes and the current regulatory landscape Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply: Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 23.07.26 #LI-KE1 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Quality Coach Salary: £35,017 Location: Birmingham Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment for a Quality Coach. About CCW CCW is the independent voice for water consumers in England and Wales. We provide free advice, resolve complaints, and use research to influence water companies, regulators and government to improve services. We are a Defra-sponsored Arm's Length Body. We expect all colleagues to live our PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One. THE ROLE The Quality Coach plays a vital role in raising the standard of CCW's complaints-handling service and reducing customer effort. Working across the Operational team, the postholder will complete structured assessments of advice provision, casework, communication and administrative accuracy to ensure a fair, consistent and high‑quality service. They will deliver constructive coaching, develop targeted improvement plans, support complex case handling, and maintain operational guidance to strengthen team capability. This role is central to CCW's ambition to build a centre‑of‑excellence culture, where Advisors feel confident, supported and equipped to deliver exceptional customer outcomes. The postholder will work closely with Customer Service Managers, contribute insight to operational improvements, and help shape best practice across the wider team. They will also lead on onboarding new starters, delivering accreditation and supporting their development into capable, confident Advisors who embody CCW's values. Key responsibilities: Conduct structured QA assessments across casework, calls, and written responses, ensuring all interactions reflect CCW's standards and customer‑first principles Provide evidence‑based coaching, feedback and development support to Advisors and Managers Lead onboarding and accreditation for new starters, offering shadowing, guided case reviews and structured learning to support a smooth transition into BAU Maintain and update operational guidance, templates and knowledge resources, ensuring colleagues have access to clear, accurate and up‑to‑date information Analyse QA outcomes, identify trends and contribute to continuous improvement initiatives THE CANDIDATE Essential Skills & Experience: Ability to assess customer interactions against defined quality standards Strong coaching and feedback skills with experience supporting performance improvement Excellent analytical skills with high attention to detail and accuracy Strong written and verbal communication skills Ability to organise workload independently and manage structured QA cycles Desirable: Awareness of QA frameworks, scoring methodologies and calibration processes Understanding of customer effort and continuous improvement approaches Relevant qualifications in customer service, coaching, QA or training Experience supporting organisational improvement or centre‑of‑excellence initiatives BENEFITS & OFFERING Hybrid Working: 8 office days per month (non-contractual) 25 days' annual leave plus 10.5 public/privilege days Flexi-time with the ability to accrue and take time off in lieu (TOIL) Civil Service Pension Health & Fitness allowance Paid volunteering leave Monthly Wellbeing Hour On-site coffee shop Free eye test (2-yearly) and annual flu jab #LI-KE1 HOW TO APPLY Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. As a Disability Confident employer, we guarantee interviews to disabled applicants meeting the minimum criteria. See for more details. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 07.08.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Consumer Panels Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Consumer Panels Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCW's Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs. You will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency. A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making. Key responsibilities: Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs Make operational decisions on research approach, design, direction and progress of panels work Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny Identify best practice across panels and make practical recommendations to improve delivery and processes Develop feedback, reports and updates for Government, Ofwat and CCW's website on panels activity and impact The Person Essential Skills & Experience: Educated to degree level (or equivalent) Project management experience Recent experience working in customer research, using a range of research techniques Ability to make complex information accessible to a lay audience Knowledge of the water industry and/or utility regulation Willingness to travel UK wide Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 29.07.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

People Development & Engagement Manager £50,478 (FTE), pro rata to part time hours + Excellent Civil Service Benefits Location: Birmingham (Hybrid) Fixed Term Contract, Maternity Cover | Part Time | 18.5 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in covering this impactful role. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values of Positive Energy, Respect for all, Innovative Spirit, Delivering our Promises and being Engaged as One (PRIDE). The Role Combines strategic oversight with operational activity and is responsible for shaping and delivering the organisation's priorities across Learning & Development, Employee Engagement, Equality, Diversity & Inclusion, and Wellbeing. Reporting to the Head of People, you will lead the development of frameworks, programmes and initiatives that strengthen organisational capability, improve colleague experience and support an inclusive, high-performing culture. The role requires a strong strategic focus, alongside the ability to translate insight, data and organisational priorities into practical plans and measurable outcomes. Key responsibilities: Learning & Development Lead the implementation of an organisation-wide Learning & Development strategy aligned to business priorities and future skills needs. Lead the effective management and allocation of the L&D budget, ensuring value for money and alignment with CCW's priorities.Engagement Lead the development of staff surveys and employee listening mechanisms, working with CCW's external delivery partner. Translate feedback and insight into clear, actionable plans, monitoring delivery and reporting progress to leadership and executive teamsEquality, Diversity & Inclusion (EDI) and Wellbeing Lead the creation and delivery of a robust EDI roadmap, aligned to organisational strategy, values, legislative requirements and the Public Sector Equality Duty The Person Essential Skills & Experience: Proven experience leading organisation-wide Learning & Development or organisational development strategies, including needs analysis, programme design and evaluation Demonstrable experience of influencing senior stakeholders and working across organisational boundaries A strategic approach, with the ability to translate insight, data and organisational priorities into meaningful actions Strong written communication skills, including experience producing strategies, reports, dashboards and communications Benefits & Offering Hybrid working - Non-contractual policy: currently minimum of 8 days per month office attendance, pro rata for part-time staff 25 days annual leave plus 10½ days public and privilege holidays (pro rata to part time hours) Flexi time, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid days for voluntary work Wellbeing Hour monthly Discounted onsite coffee shop Free eye test and flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact #LI-KE1 Closing date: 29.07.26 Interviews to be held in person in Birmingham 06.08.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Associate Quantity Surveyor | Lead Major Residential Projects | Birmingham £75,000 - £90,000 + Bonus + Excellent Benefits Looking for a role where you'll have genuine influence, work on high-profile projects and play a key part in shaping a growing team? An established and highly respected construction consultancy is looking to appoint an Associate Quantity Surveyor to help drive the next phase of its growth. You'll work with leading clients across a diverse residential portfolio, taking ownership of projects while mentoring the next generation of surveyors. What you'll be doing: Leading cost planning and commercial advice from feasibility through to final account. Managing multiple residential projects and acting as a trusted client adviser. Overseeing procurement, tendering, valuations and contract administration. Mentoring junior surveyors and helping develop a high-performing team. Building long-term client relationships and identifying new business opportunities. What we're looking for: Consultancy experience. Strong knowledge of JCT and/or NEC contracts. Proven ability to lead projects and manage client relationships. Experience mentoring or leading others. Commercially minded with a proactive, solutions-focused approach. Salary & Benefits: £75,000 - £90,000 basic (DOE) Performance bonus Car allowance Private healthcare Enhanced pension Hybrid and flexible working Generous annual leave Professional membership fees paid Ongoing CPD and clear progression to Director Collaborative, supportive team with an excellent reputation Why this role will excite you: Take the lead on prestigious residential developments. Join a consultancy that genuinely invests in its people. Have real autonomy and a voice in the future of the business. Enjoy a clear pathway towards Director level. * Be part of a close-knit, ambitious team where your contribution is recognised. If you're an ambitious Quantity Surveyor looking for a role that offers more responsibility, greater influence and genuine long-term progression, I'd love to tell you more. Apply today for a confidential conversation

Research Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Research Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role The Research Manager is responsible for delivering CCW's research programme, ensuring that all research is robust, credible and aligned with organisational priorities. The role manages externally delivered research projects, and ensures findings are translated into actionable insight that strengthens CCW's evidence base and informs policy, engagement and consumer advocacy. Key responsibilities: · Manage CCW's research portfolio from proposal through procurement, delivery · Identifying and developing research solutions and opportunities for research innovation · Translate research briefs into procurement specifications in line with the Procurement Act · Represent CCW on externally led research working groups and workshops · Ensure all research complies with the Market Research Society (MRS) Code of Conduct and maintain up‑to‑date research skills Develop CCW's evidence base to maximise insight: Identify key issues within research findings and shape the narrative for insight reports Join up evidence across projects, including consumer panels, identifying contradictions, gaps or new questions and proposing further testing Produce specific insight reports throughout the year, grounded in robust research Lead CCW's assessment of water company consumer engagement: Identify comparative engagement approaches used by water companies during business planning, highlighting gaps, inconsistencies and good practice Provide evidence‑based recommendations to strengthen consumer engagement across the sector The Person Essential Skills & Experience: Project management experience Recent experience in customer research and a range of research techniques Educated to degree level (or equivalent) Member of the Market Research Society, or willingness to obtain membership within six months Strong analytical skills and ability to interpret qualitative and quantitative findings Excellent written and oral communication skills Research development skills and strong IT capability Benefits & Offering Hybrid working policy - non contractual policy of minimum of 8 days per month office‑based 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact #LI-KE1 Closing date: Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald’s Advisory and Programme Delivery (APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly address our clients’ key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting and education, health and care management. Buildings We support clients worldwide to ensure their goals and ambitions for construction projects are realised, while maximising sustainability and social value for communities. Our solutions include cost and project management services for a wide range of central government, local authority and private clients. We operate right across the building market sector, including workplace, residential, law and order, health, education, retail, sports and commercial property landscapes. Our vision is to provide added value to our clients’ businesses through high quality services delivered by a dedicated team of built environment advisory experts. Overview of the role With the continued expansion of our built environment sector, we have an exciting opportunity for Senior / Associate Project Managers to join our growing and diverse Buildings team to be based in one of our growing Health Market teams in London and Cardiff / Bristol. Driving Social Outcomes is at the heart of every project we work on and we specialise in working collaboratively with project stakeholders to maximise the potential for environmental, social and economic benefits to positively improve the communities in which we live, work and play. As a Senior/ Associate Project Manager, you will be responsible for managing multiple projects through the RIBA Stages acting as the integrator of multidiscipline teams, working on a variety of projects across a diverse Health Portfolio. Senior Project Management Services to include: Advising the client to help them define the strategic brief, including goals and objectives of the project Support the client to establish and procure the project team Define the project success factors including time, cost, quality, environmental, and social outcomes Define and agree project governance structure aligned to client and legislative requirements Produce a detail project execution plan that outlines how the project will be managed Establish reporting requirements and production of progress reports Leading and acting as an integrator of multidiscipline services at all stages of the project life cycle Establish and manage the change control process Monitoring and advising upon project performance against success indicators Implement performance management techniques, including the use of KPI’s to improve project performance Establish a communication strategy and information management plan and implement this across the project managing the interface between all parties and the client Team Leadership including managing and mentoring members of the team across multiple projects In addition to leading Senior Project Management services for our clients you will be responsible for managing our commissions internally and working with our Account Leaders to position and win new work. Additional Internal Project Management and Business Development services to include: Manage our commissions in accordance with our BMS process Oversee resourcing and commercial performance of our commissions managing risk and maximising opportunities Capturing project capability and add value evidence through Project Case studies and Client feedback Supporting account leaders to develop new opportunities for our business including cross-selling our solutions to help our clients overcome challenges Management of bids through our WIN process Driving innovation to support efficiency and quality of service delivery Within the Mott MacDonald family we are looking to attract the finest talent to be part of this journey as we mobilise for a number of key opportunities across a broad portfolio of both public and private sector programmes. Many of the programmes are long term opportunities allowing you to grow and develop your career. Candidate specification Essential: Demonstrate alignment with our Mott MacDonald PRIDE values Demonstratable relevant project management experience in the Health Sector either as a consultant or working for NHS / Health providers Demonstrable knowledge and application of pre and post contract project management and contract management methodologies Ability to work both autonomously and as part of a larger team Be a MAPM / MRICS / MCIOB or equivalent Chartered Professional and working towards ChPP / FRICS/ FCIOB or equivalent Desirable: Relationship building skills –ability to build strong relationships with clients, teams and stakeholders as well as an ability to build and maintain networks of business contacts Ability to manage and lead teams to maximise performance Willingness to mentor and coach junior members of the team to support career progression and chartership Excellent oral and written communication and organisation skills Soft skills including self-motivation; taking initiative; leadership, adaptability and flexibility; effective listening, collaboration; influence and persuasion, insightfulness Drive to innovate and implement best practice Working knowledge of delivery models and technical requirements for healthcare projects eg HTM’s and HBN’s If you meet 80% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us and we will talk to you about how we can support you. We offer some fantastic benefits including: Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership Our employee ownership model means no external investors, just us, creating a culture of shared success. Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses. As your career grows, so does your stake, recognising your long-term impact and contribution. Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future. For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years’ service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes

Customer Service Advisor Salary: £24,476 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Service Advisor. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role As a Customer Service Advisor, you will take full ownership of complaints that customers have been unable to resolve with their water company or retailer. You will act as the single point of contact throughout each case, balancing empathy with clear, evidence‑based decision‑making to secure fair outcomes. You will deliver a low‑effort, high‑quality experience by understanding customer needs early, communicating clearly, and progressing cases efficiently. You will also play an important role in improving services across the water sector by identifying trends, sharing insight, and highlighting both good and poor practice. Key responsibilities: Manage a personal caseload from first contact to resolution, ensuring timely progress and accurate records Investigate complaints, reviewing evidence from customers and water companies to provide balanced guidance Challenge companies where necessary to secure appropriate outcomes Communicate proactively with customers and companies, using phone contact as the primary channel Resolve complaints early wherever possible, supporting constructive conversations and mediation‑style approaches Deliver a simple, low‑effort customer journey with clear next steps and realistic timescales The Person Essential Skills & Experience: Experience in a customer‑facing role, ideally involving complaints or complex enquiries Confidence managing a caseload and progressing issues to resolution Strong analytical skills and the ability to identify key facts to guide outcomes Excellent communication skills, particularly by phone, with the ability to explain complex issues clearly and simply A calm, professional approach to difficult conversations and sensitive situations A proactive, accountable mindset focused on delivering fair outcomes and a low‑effort customer experience Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. #LI-KE1 To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 29.07.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

HR Director, Up to £150,000 + Strong Benefits, Remote Working with some travel (UK & Internationally) Overview of the HR Director: This role requires a skilled senior HR Director, with a high growth mindset, and strong regional knowledge and experience, to support our clients global businesses. Partnering with Group Leaders, Senior stakeholders, other HR Leaders and HR Leadership counterparts in the Rest of the World (Rest of the World defined as UK, Ireland, Europe, Africa and APAC). The HR Director defines the needs, implements the regional strategy, co-creates talent solutions, and provides leadership and support for the Portfolio Manager, Group Leaders and HR Partners within the business units. The HR Director will need to be the voice of the collective and individual businesses within the Region as required, providing input into the development of global HR strategies. Acting as a trusted consultant and partner to the Rest of the World client group, across all aspects of talent planning and management, you will also provide oversight, direction, and development for all HR teams across their Region and ensure compliance with all legislative and Portfolio practices. HR Director Duties: • Support the Management in the creation of the HR strategy; translate strategic plans into HR initiatives that achieve the end goal; and oversee the implementation within your Region to ensure all the key objectives are met., • Be strategically minded and growth focused, anticipating business needs in advance of the growth of Region. This includes identifying high potential talent within the Region for future roles, having robust EDPs and succession plans in place; and providing opportunities for the HR team to get exposure to and training in relevant areas, enabling them to be developed and therefore considered as a candidate for future roles., • Continually develop a strong business acumen, regularly keeping updated and aligned on, and understanding, the business strategy, goals, priorities, talent strengths and risks. Ensure you are keeping informed/aware of industry trends and market practices, • Build strong partnerships with your key Business Leaders/Stakeholders (including corporate function leaders within finance, legal, IT) and gain their support and buy-in to HR practices and initiatives., • Develop future HR Leaders to support the anticipated growth for the Region, • Drive and support a high-performance culture within the business, whilst also providing thoughtful and effective coaching to leaders on all aspects of leadership to help grow, develop, and maximise their capabilities, • Partner with the Group HR Leader, the ROW HR Leader, HR Directors, HR Specialists to create mandatory and optional programmes, playbooks, policies, etc, • Develop and implement programmes such as career paths, identifying high potential performers, succession planning (incl. identifying external talent), gap analysis leadership development, technical development, DEI, etc., • Partner with Rest of the World (ROW) to ensure a consistent approach operationally to L&D Programs, Talent Development, Succession planning, sharing when it makes best business practices., • Be the expert on employment legislation; responsible for ensuring compliance with all legislative and Portfolio requirements and practices. Ensure you stay current/updated on all employment law and compliance for the region, and ensure effective plans are in operation to mitigate risk., • When required, take the lead, or work as part, of the due diligence team to gather, review, and assess data/information on the business’s various HR practices, flagging any inconsistencies or areas of potential concern, and providing recommendation on how to address, • Acting as a true HR Business Partner to all Portfolio employees based in Rest of the World, supporting the full employee lifecycle (recruitment to offboarding) and ensuring all RoW-specific processes and communications take place., • Partner with Senior Management and Group Leaders on a wide range of talent management and organisational business challenges. Provide strategic and operational advice and recommendations to both business leaders and HR partners (such as organisational design, workforce planning, leadership development, performance optimisation, talent assessment, succession planning, employee relations, change management, leadership coaching, retention, etc.) Experience Needed: • Able to think strategically and tactically execute on key initiatives/deliverables. Must be willing and able to be hands on and deliver., • Experience working in a high-growth business and demonstrated ability to deal effectively with ambiguity and change in a fast-paced environment., • Sound business acumen and able to understand commercial drivers., • Strong sense of ownership and drive, with a proven track record of success within a regional director role., • Expert/extensive, sound knowledge of employment law across the UK, Ireland, and Europe and at least a sound knowledge of employment law knowledge in Africa and APAC, with the ability to know when to seek out additional expertise when required., • Flexibility to work across all of Rest of World (including UK, Ireland, Europe, and APAC), with confidence of what you do know and confident when to bring in other regional HR expertise, bring in 3rd party expertise., • Previous experience working in Software/SaaS/technology and the Banking, Insurance or Professional Services industry, particularly in a high-growth business, is highly desirable., • Ability and willingness to travel as and when needed, at times with short notice, is essential.

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

At FPC Global, our people are our greatest asset. We’re a fast-growing, global consultancy where collaboration, innovation, and ambition come together to deliver exceptional outcomes across the full facility lifecycle. Founded in 2014 by our CEO, Dean Francis, we’ve grown into a team of 140+ professionals working across the Americas, EMEA, APAC, and our London headquarters. We partner with clients to deliver integrated, future-focused consultancy services—setting new benchmarks for sustainability, technology, and performance. We believe great ideas can come from anywhere. That’s why we foster a culture where voices are heard, initiative is encouraged, and careers are built with purpose. The Digital Buildings System Engineer is responsible for managing the complete process of onboarding and integrating diverse building management systems (BMS), IoT devices, and facility management solutions into a designated cloud platform. This role is platform-agnostic, designed to work across various hardware and software ecosystems, ensuring seamless data integration and compatibility. Leveraging expertise in building automation technologies and communication protocols, the engineer connects disparate systems regardless of brand or manufacturer, enabling secure and optimized data flow for real-time analytics, remote monitoring, and enhanced operational efficiency. In this highly technical role, you will collaborate with global teams in IT, security, networking, and infrastructure to deliver IoT and cloud-based solutions for a global office portfolio. You’ll demonstrate adaptability by learning and working across multiple cloud environments (AWS, Azure, Google Cloud) and diverse BMS and IoT systems. Success requires a fast learner with strong communication skills, able to respond to shifting priorities and make informed decisions quickly, even with limited information. This role supports digital transformation for smart buildings, creating data-driven, future-ready facility management solutions Key Responsibilities: The responsibilities for this role include: To ensure smooth integration, optimization, and security of applications on cloud platforms. Troubleshoot issues, manage performance, and align cloud solutions with business objectives. Delivery of technical and some non technical (as training and knowledge allows) related engineering Services and projects for clients in accordance with the Proposal, Scope of Work (SoW) and/or Engagement Letter. Manage own workload, communicating and escalating any issues to line manager accordingly • Building System Integration:, • Assess and analyze existing building systems, including BMS, HVAC, lighting, energy, and IoT devices., • Map and document building systems architecture to ensure compatibility with cloud migration strategies., • Cloud Onboarding & Configuration:, • Configure cloud infrastructure to receive and process data from various building systems., • Develop and implement data flow protocols from on-premises building systems to cloud platforms, ensuring data quality and integrity., • Work with cloud platforms (e.g., AWS, Azure, Google Cloud) to set up required services, storage, and data processing pipelines., • Device Qualification and Testing, • Testing, validating, and troubleshooting application drivers across a range of IoT devices and gateways., • Collaborating with device manufacturers to support driver development, improve compliance, and resolve integration issues., • Managing and maintaining devices in an IoT testing lab, including physical installation, setup, configuration, and lifecycle management., • Supporting MSIs with deployment of compliant solutions and onboarding of building systems to Cloud Platforms., • Working with various tools and platform developers to identify defects, suggest improvements, and support feature validation., • Data Management & Security:, • Ensure compliance with cybersecurity and data privacy policies in data transfer and cloud storage., • Implement encryption, authentication, and access control measures to protect building and operational data., • Data Analytics and Reporting, • Analyze system data to generate insights on performance, sustainability, and operations., • Prepare detailed reports on building operations for stakeholders., • Preferred knowledge of Apps Scripts, • Collaboration & Stakeholder Engagement:, • Liaise with IT, facility management, and operations teams to understand building system requirements and constraints., • Provide technical support and training to on-site staff on cloud-based building management tools., • Testing & Troubleshooting:, • Conduct pre- and post-onboarding testing to validate data integrity and system performance., • Identify, troubleshoot, and resolve issues related to data transmission, system compatibility, and network connectivity., • Documentation & Reporting:, • Maintain comprehensive documentation of onboarding processes, system configurations, and cloud settings., • Generate regular reports on onboarding status, system performance, and key metrics, • FPC Responsibilities:, • Represent FPC in a professional manner internally and externally, and achieve a high level of customer satisfaction for all work performed, • Be an effective Digital Building Services team member, communicating with colleagues and working collectively to contribute to the development of Digital Buildings Services Group and the FPC business as a whole, • Report to line manager, acting in accordance with their requests and direction and those of FPC management, • Manage own workload, communicating and escalating any issues to line manager accordingly, • Act in accordance with all FPC employment policies and procedures, including FPC Employee Handbook, Health & Safety and Time and Expenses Reporting, • Carry out any other duties reasonably requested by FPC Management Required Qualifications & Experience Experience • 7+ years of experience in the design and configuration of building automation systems, cloud integration, or IT infrastructure roles., • Hands-on experience in systems integration and related industries such as architecture, design, or construction., • Strong understanding of cybersecurity best practices for cloud integrations., • Knowledge of edge computing and data preprocessing methods for IoT systems. Technical expertise in delivering digital and smart building projects, including: • Digital Building Systems Integration (design, development, and implementation)., • Building Controls Systems & Automation., • Cybersecurity best practices., • Device Qualification and Testing, • IP Networking (IPv4, IPv6, switching, routing, DHCP, WiFi, structured cabling, etc.)., • System Audits & Site Surveys. Education • Bachelor’s degree in Controls Engineering or a related field. Certifications (Preferred but not mandatory) • Experience with BMS systems such as Niagara, Delmatic, Delta, or LoRaWAN. Certifications in these are beneficial., • Cloud platform expertise in AWS, Azure, or Google Cloud, including relevant cloud services (e.g., data storage, IoT hubs). Certifications in these platforms are a plus. At FPC, we’re not just a company—we’re a thriving community where innovation flourishes, ideas are celebrated, and careers are shaped. When you join us, you become part of a dynamic team that: Shapes the Future: Work on groundbreaking projects that are redefining industries with sustainability, cutting-edge technology, and bold ambition. Supports Your Growth: From leadership training to cross-functional collaboration, we prioritize your professional development and empower you to explore new ideas, take initiative, and grow in your career. Values Balance and Inclusion: We celebrate diversity, foster collaboration, and ensure every voice is heard—while maintaining a strong commitment to work-life balance. Creates Impact: Contribute to the delivery of iconic, high-performance buildings and innovative solutions that have a lasting, positive impact on the world.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. _ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect in GitLab's Northern Europe team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle., • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams across Northern EU to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • 4+ years of experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. #LI-CM1 We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across Northern EU reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. How GitLab Supports Full-Time Employees • _, • _, • _, • _, • _, • _ Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ElevenLabs moves fast - and our Enterprise Deployment team sits at the sharpest edge of that speed. Responsible for deploying AI agents into production across the world's largest enterprises, the team has grown from 4 to over 50 people in the last twelve months and operates across every major geography. This is a high-trust, hands-on role for someone who thrives in technically complex, fast-moving environments and takes genuine ownership of the details that keep senior leaders and their teams running at their best. You will be the operational backbone for the person who leads Enterprise Deployment - managing calendars, coordinating across time zones and enterprise customer relationships, handling travel, and owning the day-to-day administrative tasks that allow the team to focus on what matters most: deploying world-class AI agents and growing a high-performing global team. In this role, you will: Manage complex, fast-moving calendars for the leader of Enterprise Deployment and provide scheduling and coordination support across the broader team Own travel logistics end-to-end: flights, accommodation, ground transport, and detailed itineraries across multiple time zones - including customer onsite visits across the US, Europe, and Asia Handle sensitive and confidential matters with discretion, acting as a trusted partner in both professional and operational contexts Coordinate seamlessly with internal teams and external stakeholders, including enterprise customers, C-suite partners, and government and regulated industry contacts Build structure, processes, and systems that scale - including operational documentation, vendor coordination, and team logistics for a 50+ person distributed team Anticipate needs before they arise: managing follow-ups, flagging conflicts, and keeping stakeholders aligned without being asked Past experience in executive assistant roles, ideally supporting a senior technical or commercial leader in a fast-moving, high-growth environment Strong organisational skills with the ability to manage competing priorities, shifting timelines, and multiple stakeholders simultaneously Exceptional communication skills, with the confidence to interact with a wide range of stakeholders - from Fortune 500 executives and government contacts to vendors and internal teams High emotional intelligence and discretion - trusted with sensitive commercial and interpersonal information, and able to navigate complex situations with maturity Fluency with AI tools to help improve the quality and speed of work (e.g. Claude or ChatGPT) This role will require you to be based in London, with the ability to travel into the office as required. #LI-Remote

Location: Remote (home/field-based covering the North of England and Scotland, including Manchester, Leeds, Liverpool, Edinburgh and Glasgow) Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the North of England to help scale this area of the business. This role will cover Scotland and Northern England, including Manchester, Leeds, Liverpool and Edinburgh and Glasgow. You will ideally be based in Greater Manchester or West Yorkshire, allowing efficient driving access across Northern England and Scotland and a practical monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Are you an experienced finance leader with a passion for improving business partnering? Do you enjoy leading small, high-performing teams through periods of change? Are you ready to take on a pivotal interim role in a forward-looking housing provider? A North-West-based housing association is seeking an Interim Head of Finance – Planning and Partnering to support their finance team over the next six months. This is a key leadership role, managing a small team responsible for management reporting, business partnering, and business planning across the organisation. As well as ensuring business-as-usual activity is delivered effectively, your primary focus will be on stabilising the team and enhancing the finance function’s strategic contribution. Key responsibilities include: • Leading a small, capable team covering business planning, business partnering, and management reporting, • Ensuring smooth delivery of monthly management reporting and forecasting, • Improving the consistency and impact of financial reporting to stakeholders, • Standardising the monthly budget monitoring process across departments, • Embedding a stronger business partnering culture within the organisation, • Acting as a key voice of finance within operational and strategic discussions This is a great opportunity to join a progressive organisation at a time when finance is playing an increasingly strategic role. You’ll work closely with the senior leadership team and be empowered to implement improvements that make a lasting difference. Ideally, candidates will be based in or near Greater Manchester, with the ability to attend the office once per week. However, we’re also keen to hear from applicants who fit the brief and are based further afield. To be considered, candidates should: • Be an experienced, fully qualified accountant (CIMA, ACCA, ACA) with a strong background in the housing sector., • Bring technical knowledge of management reporting, budgeting, and business planning, as well as a confident leadership style and the ability to develop a team. If you’re ready to help shape the future of finance in a values-driven housing provider, apply now. Interviews happening soon.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: _ We have exciting opportunities for Associate Directors to join our expanding team. Following significant growth and ongoing delivery success with our clients, we are looking for high calibre leaders to support our clients deliver a wide range of high-profile projects across Infrastructure, to be a leader in the industry and help mentor and develop the future generation of Project Managers. We want you to join us and to transform together. As a member of our growing team, you would be working to help us make a difference with our clients in delivering a diverse range of highly complex projects and programmes. You would be based in our London office and likely spend your time with colleagues and client teams based across the South-East region. Dependant on client requirements, the majority of our roles support a hybrid working pattern. In return there is ample opportunity to thrive, own your career and reach your potential, from within an inclusive, engaging, and supportive culture. The only boundary is your imagination. Associate Directors at Turner & Townsend: Associate Directors at Turner & Townsend work on business initiatives and a broad range of projects and programmes across the Utilities sector, including clean and waste water treatment facilities, mains installation and replacement, environmental improvement, asset management, developer services, Major Projects, Strategic Resource Options and many more. We are looking for individuals with the following skills, experience, and behavioural attributes: Significant experience managing multiple disciplines / teams / advisors / clients on infrastructure projects/programmes across the lifecycle, ideally across sectors and clients. Proven and demonstrable success, and able to challenge / set strategy. Excellent leadership skills, capable of setting high standards and managing performance against these, utilising people and resources efficiently to meet and exceed stakeholder expectations. Able to succeed in ambiguous and challenging environments. Leads and is accountable for the health, safety, and wellbeing of those within your sphere of responsibility. Has a practical understanding of CDM and is able to apply this appropriately across teams. Ability to anticipate client challenges and determine applicable solutions, innovating as necessary, through your depth of understanding of stakeholder needs. Can do this sustainably. Promoter of inclusive teamwork, building and fostering trust with empathy, diving a ‘one business’ collaboration mindset within T&T and across clients. Foster client and industry partnerships, developing and growing relationships. Able to use your leadership skills and influence to bring our purpose and vision to life, expanding your impact as you do. Coach and mentor others and encourage development of people around you, and you have a thirst for learning; using this to develop best practice. You spot, harness and nurture emerging potential. Strong interpersonal and stakeholder management skills, comfortable working with a diverse range of personalities across clients and partner organisations and able to build long-term trusted advisor relationships with our clients. Creative, curious and growth mindset, and acts as a role model. Promoter of inclusive environments, acting as a role model. Beneficial Experience: Experience of utilities/water infrastructure project and / or programme management, including end to end lifecycle experience or specialism in development or delivery stages. Experience of complex and multiple forms of procurement and managing NEC / other form contracts. High level of commercial management including complex commercial arrangements Experience of building and leading multi-disciplinary teams, managing contractors, consultants and other advisors on infrastructure projects and programmes in differing environments, ideally multiple sectors. Experience of consultancy and/or client-side project management. Familiarity with public sector organisations, non-departmental or arm’s length bodies relevant to infrastructure. Familiarity with sustainability and application to projects / programmes. Delivery within complex operational environments Experience of working and reporting in complex stakeholder and regulatory environments Preferrable qualifications: Degree level qualification in a management, construction or infrastructure related subject, or equivalent experience. Chartered status with the APM, ICE, or an equivalent professional institution. Project management certification (e.g. APM / PRINCE2 / MSP / ChPP). NEC Accreditations or qualifications. CSCS / equivalent. NEBOSH or equivalent H&S qualifications CDM awareness Sustainability (e.g. Carbon Literacy). Soft skills / leadership certification. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at _ #LI-SM2 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Description Join Logistics UK and help shape the future of fleet compliance and management technology. Are you a driven sales professional with a passion for technology, consultative selling, and building strong customer relationships? Do you thrive on identifying opportunities, winning new business, and seeing customers successfully adopt innovative solutions? At Logistics UK, we are looking for a Business Development Manager to take ownership of growing our Vision cloud based platform, helping transport and logistics businesses improve compliance, fleet management, and operational efficiency. This is an exciting opportunity to join a leading industry organisation and play a key role in expanding a cutting-edge SaaS solution within one of the UK's most essential sectors. Logistics UK is one of the leading business groups in the UK, representing the breadth of the logistics sector and championing safe, efficient and sustainable supply chains. Our mission is to support, shape and stand up for the logistics industry, recognising its vital role in “Keeping Britain Trading”. With over 7 million people working across the making, selling and moving of goods, logistics impacts every household in the UK. Our members span the full supply chain, from cargo owners to transport operators across road, rail, air and sea, as well as the ports, airports and warehouses essential to a thriving logistics ecosystem. With unrivalled expertise and industry insight, we empower our members from major retailers to manufacturers to thrive in an increasingly complex, fast-moving environment. As the collective voice of the sector, Logistics UK advocates for member interests at the highest levels. Whether supporting national resilience through Covid‑19 and Brexit or shaping the future through AI, automation and decarbonisation, logistics is at the heart of the UK’s long-term success. As Business Development Manager, you will be responsible for generating new business opportunities, building a strong sales pipeline, and successfully converting prospects into long-term customers. You will act as a subject matter expert for the Vision platform, working closely with both commercial and operational teams to ensure customers receive an exceptional experience from initial sale through to implementation. You will engage with stakeholders at all levels, from Transport Managers through to Board Directors, demonstrating how Vision can deliver value, improve compliance, and support business growth. • Identifying and developing new opportunities for the Vision platform across prospective customers., • Building, managing, and converting a robust sales pipeline to achieve revenue and margin targets., • Working closely with Commercial and Operational teams to identify cross-sell and upsell opportunities within our existing customer base., • Delivering engaging presentations, product demonstrations, and proposals to customers at all levels., • Supporting the successful onboarding and implementation of new customers to ensure a positive customer experience., • Acting as the Vision product specialist, providing support, guidance, and expertise to the wider commercial team., • Gathering market intelligence, customer feedback, and competitor insights to help shape future product development and service offerings., • Representing Logistics UK at trade shows, industry events, seminars, and networking opportunities., • Supporting tender submissions and commercial proposals for new and existing contracts., • Identifying opportunities for wider Logistics UK services and referring leads through our CRM system. Requirements We are looking for a commercially focused individual who enjoys building relationships, understanding customer challenges, and developing solutions that deliver real value. • Proven experience in a Business Development, Account Management, or consultative sales role., • Strong pipeline management and track record of achieving sales targets., • Excellent communication and presentation skills with the ability to influence stakeholders at all levels., • Self motivated, organised, and able to work independently., • Strong relationship building and networking abilities., • Comfortable delivering presentations, demonstrations, and proposals., • Experience selling SaaS (Software as a Service) solutions., • Knowledge of fleet management, operator licensing, or transport compliance., • Understanding of drivers' hours legislation and tachograph compliance., • Experience operating within the logistics, transport, or fleet sector. We welcome applications from candidates based anywhere in the UK; however, those located in or around the Midlands would be particularly well positioned for the role. All applicants must hold a full UK driving licence and be willing to travel extensively across the UK as required. This role involves regular travel to meet customers, attend industry events, and support business development activities nationwide. Benefits We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time. • Company vehicle, • 25 days of annual leave plus bank holidays, • Christmas Working Arrangement for extra days off during the festive period, • Health Cash Plan for all employees and Private Medical Insurance for managers, • Employee Assistance Programme and Mental Health First Aiders, • Enhanced Family Leave policy, • Flexible and remote working arrangements, • Two paid days off per year for charity or volunteering work, • Various learning and development opportunities, • Range of pension schemes, • Award scheme to recognise outstanding employees, • Life Assurance Scheme for peace of mind

Liquid Personnel is recruiting experienced Family Court Advisers (FCAs) to join a dedicated service supporting children and families through family court proceedings. This is a full-time agency role offering £33.50 per hour and highly flexible home working of up to 4 days per week. As a Family Court Adviser, you will play a vital role in ensuring that the voice, welfare, and best interests of children remain at the heart of every decision made by the court. Working across both Public Law and Private Law proceedings, you will undertake complex assessments, provide expert analysis and recommendations, and work collaboratively with families, professionals, and the judiciary to achieve the best possible outcomes for children. • Pay rate of £33.50 per hour, • Highly flexible home working – up to 4 days per week, • Supportive and experienced team environment, • Meaningful and rewarding work influencing positive outcomes for children and families, • Access to ongoing professional development, • Dedicated support from an experienced recruitment consultant As a Family Court Adviser, you will: • Conduct safeguarding checks and risk assessments within family court proceedings., • Gather, analyse, and evaluate complex information relating to child welfare and protection concerns., • Prepare high-quality court reports, statements, and professional recommendations., • Represent and advocate for the child’s wishes, feelings, and best interests throughout proceedings., • Undertake direct work with children, young people, and families., • Provide expert advice to courts on safeguarding and welfare matters., • Manage a varied caseload across Public Law and Private Law proceedings., • Work effectively with local authorities, legal representatives, schools, healthcare professionals, and partner agencies., • Support the delivery of the Child Focused Court Model (CFC), ensuring children remain central throughout court proceedings., • Maintain accurate case records and effectively utilise electronic case management systems., • Apply professional judgement and evidence-based practice to support high-quality decision-making., • Contribute to positive outcomes through effective communication, analysis, and partnership working. To be successful in this role, you must have: • A recognised Social Work qualification (BA, MA, DipSW, or equivalent), • Registration with Social Work England, • A minimum of 3 years' post-qualifying experience working with children and families, • Strong experience in safeguarding, risk assessment, and child protection work, • Excellent report-writing and analytical skills, • Strong communication skills with children, families, legal professionals, and partner agencies, • Effective negotiation and conflict-resolution skills, • Excellent case management and organisational abilities, • Competent IT skills and experience using electronic case management systems, • Ability to remain professional and resilient when managing sensitive, complex, and high-conflict situations, • Previous experience within Family Court Advisory, Child Protection, Looked After Children, or Court Teams, • Experience working within Public Law and/or Private Law proceedings, • Knowledge of the Child Focused Court Model (CFC), • Understanding of current family justice legislation and court processes, • Free DBS and compliance service, • Twice-weekly payroll and Faster Pay service, helping you get paid more quickly, • Access to exclusive roles not available through other agencies, • Free access to Liquid Personnel’s exclusive social work training and CPD portal, • Dedicated consultant with extensive social work knowledge, • Access to a wide selection of social work opportunities across the UK, • Refer a Friend Bonus – Receive £500 for every social worker you refer who we successfully place*, • Find Your Own Job Bonus – Receive £250 for bringing your own position to us*, • Ongoing recruitment support throughout your placement If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. Terms and conditions apply to our bonus schemes. BH – 200813 GH – 35532

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if… You’ve directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products

Are you a hardworking and enthusiastic individual, who enjoys working in fast-paced and customer-focused environments? Do you pride yourself on building strong working relationships, and solving problems in a calm and professional manner? We have an excellent permanent opportunity for a Customer Sales Order Administrator to join this well-regarded global organisation, based in beautiful Birmingham City Centre offices. In this fast-paced and challenging customer focused role, you will be tasked with managing and resolving all customer enquiries and sales orders, always providing the highest level of customer service. Utilising your truly service-led outlook, you will act as the voice of the customer, going the extra mile to ensure that the customer is satisfied at all times. You will arrange and manage product samples to be sent out as requested, as well as following up with customers on a regular basis to make sure they are happy with the service that is being delivered. Providing first class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation. Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports. In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue. You will also distribute customer feedback surveys and implement the feedback to improve the overall customer experience. This exciting opportunity will see you liaising with and coordinating a range of external stakeholders, including architects, account managers, couriers and contractors, as well as internal stakeholders such as the marketing and credit control teams, so the ability to build strong relationships is absolutely vital. For this exciting and varied customer service opportunity, you will have excellent supply chain or logistics experience and ideally 2 years being involved in a similar customer service / sales order administration focused environment. You will need to be comfortable at working in a fast-paced, high-performing team, where excellence and hard work is expected. Experience of working with ERP systems, such as SAP and JDE, is highly desirable, along with previous experience of liaising with stakeholders from all levels of an organisation. You will need to be an excellent written and verbal communicator and have a truly tenacious and committed attitude in all that you attempt. In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience. TPBN1_UKTJ

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu