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Sales Operator (Road Freight Company) Hours: Monday to Friday, 9:00am – 5:00pm (Office Based) Purpose of the Role To act as the dedicated point of contact for a portfolio of existing clients, managing the end-to-end shipment lifecycle from initial booking through to final invoicing. The role involves delivering excellent customer service, maintaining proactive communication, and protecting commercial margins through effective cost management. Key Responsibilities Act as the main point of contact for an assigned portfolio of customers, building and maintaining strong relationships. Keep customers updated with all relevant operational information and requests. Coordinate with internal teams and external transport providers to ensure collections and deliveries are completed on schedule. Monitor operational costs to ensure supplier charges align with customer agreements and maintain profitability throughout the shipment lifecycle. Administration Accurately enter customer orders into the Transport Management System (TMS). Obtain and distribute all required customs documentation to relevant stakeholders to prevent delays. Arrange consignments with approved suppliers, ensuring shipment details meet customer requirements. Provide shipment documentation as required. Ensure all shipments are correctly costed and charged prior to invoicing within required timescales. Rep...