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Part-Time Secretary + Accounts Administrator Location: Chiswick, West London (Private House) Hours: Part-time, 8 hours per week (Worked across 2 days) Days Required: Mondays (essential), plus one further day of your choice, during the week Position Type: Permanent Start Date: July/August 2026 (Includes a comprehensive handover period) Benefits: On-site parking permit provided About the Role An exceptional opportunity has arisen for a highly organised, proactive, and versatile Secretary + Accounts Administrator. You will manage the personal and business administration for a sprightly, independent 90-year-old gentleman based in a beautiful private home in Chiswick. As the employer does not use computers, you will act as his digital bridge. You will manage online affairs, research, and shopping alongside him, while maintaining traditional offline correspondence and filing systems. Key Responsibilities Financial Administration: Monitor bank and credit card statements, manage cash flow across accounts, pay bills, and cash cheques for household expenses. Taxation + Accounting: Maintain monthly trade accounts and liaise closely with accountants to provide paperwork for annual tax returns. Property + Utility Management: Coordinate bills, Council Tax, TV licensing, and monthly utility readings for both the Chiswick home and a country property. Ensure country staff (cleaner, gardener) and storage rentals are paid. Insurance + Logistics: Oversee renewals and claims for household, car, RAC, medical, and art company insurance policies. General Office Support: Manage correspondence, type letters, handle telephone administration, order stationery, and coordinate the annual Christmas card list. Liaison: Act as a friendly and professional point of contact for family, friends, and other household staff across both properties. Candidate Requirements Tech-Savvy with a Traditional Approach: Highly proficient in telephone banking, digital administration, and internet research, with an equal appreciation for physical paperwork and typing letters. Financial Competence: Strong experience in basic bookkeeping, statement reconciliation, and liaising with accountants. Excellent Communication: Discretion, patience, and a warm telephone manner are essential for liaising with family and professionals. Organised + Independent: Ability to manage multiple timelines (such as insurance renewals and utility schedules) across two properties without supervision. Comfortable Environment: Must be comfortable working in a home where the employer enjoys smoking a pipe.

Customer Service Advisor / Call Centre Agent Are you passionate about delivering excellent customer service and helping people find solutions? This is a great opportunity to join a busy Repairs Contact Centre, supporting residents with repair requests, arranging appointments and helping deliver a positive customer experience from first contact through to resolution. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Contact Centre Advisor, Call Centre Agent, Customer Service Representative, Customer Support Advisor, Customer Care Advisor, Customer Service Administrator, Helpdesk Advisor, Repairs Advisor, Repairs Administrator This role is known internally as a Repairs Contact Centre Agent SALARY: £30,300 per annum + Benefits LOCATION: Ealing, West London or Staines, Surrey – Fully Onsite JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, Monday to Friday, shift pattern between 8:30am and 5:30pm JOB OVERVIEW The organisation is looking for a confident and customer-focused Customer Service Advisor / Call Centre Agent to join its Repairs Contact Centre team. Working as the Customer Service Advisor / Call Centre Agent, you will be the first point of contact for residents with repairs and maintenance enquiries, responding across telephone, email and other communication channels. As the Customer Service Advisor / Call Centre Agent, you will accurately capture repair details, help diagnose issues through effective questioning, raise repair orders, schedule appointments and keep customers informed throughout their repair journey. This is a fast-paced and rewarding role where you will work closely with contractors, operatives and internal teams to coordinate repairs, resolve enquiries and support excellent service standards. Experience within social housing, repairs, property maintenance, scheduling or workforce planning would be beneficial but is not essential. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Call Centre Agent include: • Customer Enquiries: Respond to repair and maintenance enquiries by telephone, email and other communication channels, • Repair Diagnosis: Identify the nature and priority of repair requests, accurately diagnosing issues and referring complex cases where needed, • Repair Orders: Log repair requests, raise repair orders and schedule appointments in line with policies, priorities and service level agreements, • Customer Resolution: Take ownership of customer enquiries and manage cases through to resolution wherever possible, • Contractor Liaison: Liaise with contractors, operatives and internal departments to coordinate appointments and ensure timely completion of works, • Progress Updates: Monitor outstanding repairs, chase progress and keep customers informed of updates, delays and outcomes, • Complaint Handling: Handle repair-related complaints professionally and seek early resolution in line with procedures, • Risk Escalation: Identify safeguarding concerns, vulnerable customers, health and safety risks and emergency situations, escalating where appropriate, • Repairs Administration: Maintain accurate customer and property records, ensuring information is up to date and compliant with data protection requirements, • Service Improvement: Support team targets, customer satisfaction goals and continuous improvement by identifying recurring issues and process improvements CANDIDATE REQUIREMENTS • GCSEs or equivalent in Maths and English, Grades A*–C / 4–9, • Previous experience within a customer service, contact centre or call centre environment, • Excellent communication, listening and customer service skills, • Strong IT skills with confidence using CRM systems and digital applications, • Strong administrative skills with excellent attention to detail, • Ability to manage a high volume of enquiries and prioritise effectively, • Proactive approach to problem-solving and delivering positive customer outcomes, • Calm, professional and empathetic approach when dealing with challenging situations, • Ability to commute to either the Ealing or Staines office five days per week, • Experience with Microsoft Dynamics would be advantageous, • Experience within social housing, repairs, property maintenance, scheduling or workforce planning would be beneficial but is not essential BENEFITS • 25 days’ holiday plus Bank Holidays, rising to 28 days after 3 years’ service • Up to 8% contributory pension • A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family • Access to a wide range of staff discounts • Investment in your learning and development • Cycle to Work Scheme The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14978 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London or Staines, Surrey, South East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

This is a varied and rewarding part-time role where your work will directly contribute to ensuring residents' homes remain safe, compliant and well maintained The Role Reporting to the Head of Property, you'll provide essential administrative support across the property function, with a particular f

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