Legal Support Services Team Leader
3 days ago
Shrewsbury
Legal Support Services Team Leader Location: Shrewsbury, Telford, Hereford or Oswestry Job Type: Full Time, Permanent Salary: £27,000 - £30,000 DOE We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team. This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business. Key Responsibilities • Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff., • Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided., • Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required., • Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm., • Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors., • Oversee the timely transcription of legal dictation using speech recognition technology., • Review and monitor the open...