Legal Support Team Leader
hace 26 días
Shrewsbury
Hiring: Legal Support Team Leader | Top 500 Law Firm \n £27,000 – £30,000 \n Shrewsbury, Telford, Hereford, Oswestry \n \n An exciting opportunity for a Legal Support Team Leader to join a Top Tier Legal 500 firm as part of their Legal Support Services Team, with roles available across Telford, Shrewsbury, Oswestry, and Hereford. This is a pivotal leadership position, offering the chance to play a key role in shaping the performance, efficiency, and overall delivery of a central support function within a highly regarded and forward-thinking firm. \n \n You will be joining a forward-thinking firm with a strong reputation for excellence, collaboration, and employee development. This is an excellent opportunity for someone with leadership experience looking to step into a role with real operational impact and responsibility across a busy, multi-functional support department. \n \n The Role: \n \n\n • Provide operational leadership and line management to the Legal Support Services Team\n, • Oversee telephony, front of house client services, and legal administrative assistants\n, • Manage day-to-day operations, rotas, and workflow distribution\n, • Conduct regular 1-1 meetings and performance reviews\n, • Monitor KPIs, productivity, and service levels, taking action where required\n, • Support and manage disciplinary and HR processes where necessary\n, • Ensure accurate processing of legal documentation, dictations, and correspondence\n, • Oversee file opening, closures, archiving, and document management systems\n, • Maintain high standards across all administrative and practice management systems\n, • Support lawyers across the firm by ensuring an efficient and reliable support function\n\n \n About you: \n \n\n • Strong background in HR and general administration\n, • Confident leadership and delegation skills\n, • Ability to manage performance and support team development\n, • Strong organisational skills and attention to detail\n, • Ability to work under pressure and manage competing priorities\n, • Legal experience is not essential – open to candidates from any industry background\n\n \n What’s on offer? \n \n\n • 25 days annual leave plus Bank Holidays (increasing with service)\n, • Enhanced maternity and paternity pay\n, • Annual bonus scheme (2%–4% for exceeding targets)\n, • Long service awards\n, • Cycle to work and tech schemes\n, • Firm-wide social events\n, • Westfield Health Employee Assistance Programme (including GP access, counselling, and healthcare contributions)\n, • Group life assurance scheme\n, • Discount on legal fees\n\n \n Are you an experienced team leader looking to step into a key operational role within a supportive and forward-thinking firm? Get in touch today to find out more.