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Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. \n This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. \n As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. \n Role responsibilities \n Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. \n Candidates will have: \n\n • Previous experience in a 1st Line or Service Desk role, within a commercial setting\n, • Proficient with Windows 10/11 and Microsoft Office 365.\n, • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin.\n, • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.\n, • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools\n, • Excellent communication and problem-solving skills with a customer-first mindset.\n, • A drive to learn, develop, and progress within a technical environment.\n\n The salary for this role ranges from £28,000 to £32,000 depending on experience. \n \n

Job Title: IT Support Engineer \n Location: In Person, Potters Bar (EN6) \n Salary: £40,000 - £45,000 per annum depending on experience + benefits \n Job Type: Permanent, Full Time \n We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. \n The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. \n What will I be doing: \n You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. \n Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. \n Requirements: \n\n • Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person\n, • Confident verbal and written communicator with both clients and colleagues\n, • Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure.\n, • Thrive on understanding and being aware of new and current technologies.\n, • Ability to research new products and information around technical solutions that resolve client issues.\n, • Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems.\n, • Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks\n, • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions\n\n Who will I be working for: \n Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. \n Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. \n Please click the APPLY button and to submit your CV and Cover Letter. \n Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK \n Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

The Group Operations Director leads the wider operations of Redsquid and is the executive accountable for how the group delivers, day in and day out. The role exists to make one promise real: that Redsquid becomes the most loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with us. It is also where Redsquid’s purpose comes to life — making a real difference for clients through the smart use of technology. The Group Operations Director leads from the front on automation and AI, using technology not just to run a tighter operation but to give clients a demonstrably better experience and to free people to do work that matters. As a member of the group executive team, the role turns Redsquid’s vision and strategy into a consistent, excellent operating reality across an integrating, multi‑business group — owning the operating model, the service standards and the operational performance that underpin sustainable, profitable growth. • Make service excellence the defining standard of how Redsquid operates — define what “most loved and trusted” means in practice and hold the group to it., • Own the service framework: SLAs, response and resolution standards, and the customer‑experience measures (CSAT / NPS) that show whether we are earning that trust., • Build a culture where reliability is felt as care — consistent delivery that clients experience as a relationship, not a transaction., • Use the voice of the customer to drive continuous improvement across service operations., • Drive automation and AI relentlessly across operations and the service desk — raising service quality and consistency, speeding up resolution, and scaling service without scaling cost in step., • Make Redsquid’s operations a living example of its purpose: using technology to make a real, measurable difference for clients and the people they serve., • Set and lead the operational automation and AI agenda, turning new capability into everyday practice and freeing people for higher‑value work., • Own and evolve the group operating model, bringing consistency to how each business delivers while respecting what makes them strong., • Lead service operations end to end — service desk, delivery, field and support functions — to dependable, scalable standards., • Give the executive team a clear, honest view of operational performance and risk., • Lead the operational integration of acquired businesses, folding their delivery, teams and processes into one group operating model., • Sequence operational change with the commercial integration function and finance, so it lands without disrupting clients., • Be accountable for operational performance and efficiency — productivity, cost‑to‑serve and the operational contribution to group margin., • Build the rhythms, metrics and reporting that make operational performance visible and improvable., • Build and lead a unified operations leadership team across the group, including the Heads of function that report into operations., • Develop operational talent and bring acquired teams into one culture of service excellence., • As a member of the group executive team, contribute to group strategy,integrationand growth., • Be a steady, trusted operational voice at exec level, bringing discipline and customer focus to group decisions., • Senior operational leadership in an MSSP, IT, telecoms or technology‑services business, at or near board / executive level., • Proven ownership of service delivery and service excellence — SLAs, CSAT / NPS and the customer experience — with evidence of materially moving the numbers., • Track recordof building and running a scalable operating model across multiple sites or businesses., • Experience leading the operational integration of acquisitions., • Ownership of operational performance and cost‑to‑serve, with the commercial literacy to manage an operations P&L., • A track record of using automation and AI to improve service, experience and efficiency in an operational setting., • Experience leading sizeable, multi‑disciplinary operational teams through growth and change., • Direct managed‑services / MSSP experience and fluency in modern service and security‑service models., • Experience in private‑equity-backed, acquisitive groups. Becoming the most loved and trusted MSSP is, above all, an operational promise. The right person combines real operational discipline with a genuine service ethos, an instinct for using technology to make a difference, and the drive to lead at executive level. You will bring: • Operational discipline — you build reliable, repeatable operations and hold high standards consistently, at scale., • A service heart — you are genuinely people‑ and customer‑ centred , and you build a culture of care that clients can feel., • A technology mindset — you are energised by automation and AI and by using technology to make a real difference, not by running things the way they have always been done., • Commercial leadership — you own a P&L confidently and lead with authority alongside ambitious, high‑performing colleagues. In short: a disciplined, service‑driven operator with the commercial edge to lead at executive level and the conviction that great technology, well run, changes what clients experience. • A single group operating model and service framework adopted across the integrated businesses., • Service performance measured consistently (SLA, CSAT / NPS) and demonstrably improving toward “most loved and trusted”., • Acquisitions integrated operationally to plan, with no drop in client experience., • Operational efficiency and cost‑to‑serve improved, with a clear operational contribution to margin., • Automation and AI embedded across operations and the service desk, improving both client experience and cost‑to‑serve., • A unified, high‑performing operations leadership team., • An established, trusted operational voice on the executive team. #J-18808-Ljbffr

Redsquid is seeking a Group Operations Director to lead its operations and ensure it becomes the most loved and trusted managed security service provider (MSSP). The role involves driving service excellence through operational standards and technology integration. The ideal candidate will demonstrate proven leadership in service delivery, operational integration, and the utilisation of automation and AI to enhance customer experience. This is a pivotal role for a disciplined leader aiming to shape the future of Redsquid. #J-18808-Ljbffr

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