Operations Coordinator
hace 15 días
Basingstoke
Operations Specialist (Service Delivery) \n Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus scheme \n The Opportunity \n An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team. \n This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks. \n This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations. \n Key Responsibilities \n\n • Coordinate and schedule audit and inspection appointments\n, • Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements\n, • Manage incoming calls and emails professionally and efficiently\n, • Maintain accurate records within CRM and scheduling systems\n, • Resolve appointment queries and coordinate necessary changes\n, • Escalate issues appropriately where required\n, • Support wider operational and administrative activities\n, • Monitor and update service information to ensure data accuracy\n, • Work collaboratively with internal teams to meet service delivery objectives\n\n Candidate Profile \n We're interested in speaking with individuals who: \n\n • Have previous experience in administration, coordination, scheduling, operations support or customer service\n, • Possess excellent organisational skills and strong attention to detail\n, • Are comfortable handling inbound calls and stakeholder communications\n, • Can effectively manage multiple priorities in a fast-paced environment\n, • Demonstrate a proactive and solution-focused approach\n, • Are confident using CRM systems, Microsoft Office and scheduling tools\n, • Enjoy working within structured processes and procedures\n\n What's on Offer? \n\n • Fully remote working\n, • Structured onboarding and training programme\n, • Supportive and collaborative team culture\n, • Clear progression opportunities within operations and service delivery\n, • Company bonus scheme\n, • Long-term career development within a growing and established organisation\n\n Ideal Backgrounds \n Candidates may come from backgrounds such as: \n\n • Operations Administration\n, • Service Coordination\n, • Facilities or Maintenance Administration\n, • Scheduling and Planning\n, • Customer Service\n, • Housing or Property Administration\n, • Compliance Support\n, • Logistics Coordination\n, • Helpdesk or Service Desk Administration\n