Customer Service Coordinator
16 days ago
Castleford
Temporary Customer Service Coordinator \n Location: CastlefordPay Rate: £14.50 per hour + Reed BenefitsHours: Monday to Friday, 8:30am - 4:30pmContract: Long-Term Temporary AssignmentStart Date: Immediate Start Available \n Are you passionate about golf and delivering outstanding customer service? \n Our key client in Castleford is looking for a Temporary Customer Service Coordinator to join their busy and supportive customer operations team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and providing a first-class customer experience. \n A genuine interest in golf is essential, as you'll be supporting customers with product-related enquiries and will benefit from understanding golfing equipment and products. \n The Role \n As a Customer Service Coordinator, you'll be the first point of contact for customers, ensuring every interaction is handled professionally and efficiently. Working within a fast-paced environment, you'll support customers across multiple channels while liaising closely with internal departments to provide seamless service. \n Key Responsibilities \n\n • Handling customer enquiries via telephone, email and online channels\n, • Managing returns, refunds, orders and delivery enquiries\n, • Investigating and resolving complaints with empathy and professionalism\n, • Updating internal systems and maintaining accurate customer records\n, • Liaising with warehouse, logistics and operational teams\n, • Supporting promotional campaigns and peak trading periods\n, • Providing product-related guidance and support to customers\n, • Contributing to service improvements and overall team success\n\n What We're Looking For \n\n • Previous customer service experience within a contact centre, retail, e-commerce or similar environment\n, • A genuine interest in golf and golfing products\n, • Excellent communication and problem-solving skills\n, • Ability to work effectively in a fast-paced, customer-focused environment\n, • Strong IT skills and experience using CRM systems\n, • High attention to detail and organisational skills\n, • Positive, proactive and team-oriented approach\n, • Ability to start immediately\n\n What's in It for You? \n\n • £14.50 per hour\n, • Weekly pay\n, • Monday to Friday working hours with no weekends\n, • Immediate start opportunity\n, • Long-term temporary assignment with a well-established business\n, • Access to Reed Benefits, including discounts, wellbeing support and employee perks\n, • Friendly and supportive working environment\n\n If you're a customer service professional with a passion for golf and are available for an immediate start, we'd love to hear from you. \n Apply today through Reed to be considered for this exciting opportunity.