Reception Supervisor - Hotels
hace 1 día
Slough
Reception Supervisor - Luxury Hotel Company - Up To £29,000 + Benefits - Windsor Berkshire Areas IMMEDIATE START The Reception Supervisor is responsible for overseeing the day-to-day operation of the hotel reception team, ensuring exceptional guest service, efficient front desk operations, and adherence to hotel standards. The role involves supervising reception staff, supporting guest satisfaction initiatives, and maintaining smooth communication between departments. Key Responsibilities Front Office Operations • Supervise and coordinate the daily activities of the reception team., • Ensure efficient check-in and check-out procedures., • Maintain accurate guest records and reservation information., • Monitor room availability and work closely with Reservations and Housekeeping departments., • Ensure all cash handling and billing procedures are followed correctly. Team Leadership • Lead, motivate, and support reception staff to deliver outstanding customer service., • Conduct shift briefings and allocate duties effectively., • Assist with recruitment, induction, and training of new team members., • Monitor employee performance and provide coaching where required., • Manage staff rotas and assist with holiday and absence planning. Guest Ser...