Housekeeping Supervisor
hace 8 días
Egham
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity,strong communication, and effective crisis management to deliver a seamless guest experience. The Housekeeping Supervisor has the following responsibilities: Operational Oversight • Act as the on-shift leader across the department., • Monitor operational standards and efficiency in all areas., • Coordinate with department managers to resolve issues promptly. Guest Service & Experience • Serve as the main guest contact during the shift., • Handle queries, complaints, VIPs, and special requests professionally., • Maintain visibility in public areas to support enga...