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SummaryApto Operate is our managed service for telemetry, security, and observability platform management and it is growing. The Operate Service Manager owns the service itself: the quality and consistency of delivery across every customer account, the performance and development of our engineering team, and the continuous improvement of how Apto delivers.This is not a pure operations role and it is not a pure management role. You will be close enough to the technical work to understand what the data is telling you, senior enough to influence how the business operates, and systematic enough to turn what you see into improvements that stick. You sit alongside our Technical Account Managers (who own the customer relationship) and Solution Architects (who own technical direction) you own delivery.What you'll DoRun the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems.Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless of engineer or account.Lead the engineering team.Line-manage our engineers: one-to-ones, development plans, specific feedback, and performance management where needed.Manage capacity forward.Track utilisation, plan for new contracts entering delivery, and surface headcount or skills gaps to leadership before they bite.Handle escalations.Act as the first internal escalation point when delivery is under pressure triage quickly, communicate clearly, drive to resolution.Surface intelligence.Turn what you see across the customer base into insight that shapes account decisions and the evolution of the service.Improve how we work. Own and sharpen our delivery processes making Apto measurably better at operating platforms year on year.Who you areYou have managed a live service across multiple concurrent customers ideally in an MSP or recurring-delivery environment and you know the daily discipline that takes.You have line-managed a technical team for real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring.You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it.You have designed and landed practical process improvements in a busy delivery environment, and you can show they held.You stay clear-headed under pressure, communicate precisely across levels engineers to executives and give leadership the real picture, not the sanitised one.You are comfortable in a technical environment. You do not need to be an engineer, but you can read a service board, understand what a platform team is telling you, and assess whether the quality of work is good.Process & Governance You'll OwnService governance. SLA monitoring and reporting, fair-use oversight, and regular service performance reporting to leadership.Delivery transparency. Boards that are honest and current, burndowns that reflect reality, outcomes written in language the customer and the business can act on.Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time.Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that keep the service and the team on track.Continuous improvement.Delivery standards that are documented, followed, reviewed, and improved with changes captured and shared, not held in one person's head.Apto Solutions is a UK consultancy on an ambitious growth journey, and Operate is at the centre of it. This role has genuine reach: you will shape how a scaling managed service business delivers, build the team that delivers it, and see the impact of your judgement every day.You will work directly with the leadership team and have a real voice in how the service evolves. We are a small business with serious customers and high standards and if running something well matters to you, you will find this a place where that is valued.TPBN1_UKTJ

Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Salary 28,594 per annum Warner Hotels are recruiting for a Food & Beverage Supervisor . This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars. As a Food & Beverage Supervisor at Warner Hotels , you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests. Responsibilities: Operational Oversight Act as theon shiftleader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly. Provide onshift support and guidance to teams across all departments. Reallocate resources during busy periods tomaintainservice levels. Motivate teams and lead by example with a positive, collaborative approach. Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Health, Safety & Compliance Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed. Financial & Commercial Awareness Monitor upselling opportunitiesacross F&B and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience. Communication & Reporting Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly. Liaise withorganisersand internal teams to ensure requirements are met. Problem Solving & Crisis Management Take decisive action during emergencies or unexpected issues. Coordinate teams tominimisedisruption and ensure guest safety Behaviours, Skills & Experience Previous experience in food and beverage or hospitality operations. Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable Excellent communication and problem-solving abilities Strong leadership skills with the ability to motivate and guide a team. Why Work for Warner Hotels? Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: TPBN1_UKCT

Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Salary £31,000 up to £37,000 dependent on experience At Warner Hotels , we're passionate about creating unforgettable experiences for our guests, and we have an exciting opportunity for a Food & Beverage Manager to join our team. What will I be doing? Working closely with the Head of Hospitality, other Food and Beverage Managers and Food and Beverage Team Leaders you will ensure the smooth running of your restaurant or bar within the hotel. Hospitality is a very important part of our guests' experience when staying at Warner. As a Food and Beverage Manager you are part of one great team, working within our restaurant and bar facilities. With inspiring and tasty menus and settings to be proud of, you will play an integral part in providing a perfect customer journey for our guests. What are we looking for? An inspirational manager who drives food and beverage service standards both front and back of house. A people focused leader who puts the guest journey at the heart of everything they do. An individual with the ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. A willingness to challenge if standards aren't meeting required levels. Someone who can make decisions confidently. A passionate leader to coach and give feedback across the Food and Beverage department to improve performance. What skills do I need? You'll need to be experienced in managing a large complex team in a customer facing environment, ideally with significant experience within hospitality You'll need to have the demonstrable ability to manage costs in line with budgets, and an understanding of where to drive sales as appropriate Have the ability to create an environment where the team are able to grow and develop You'll be a natural leader, with the ability to inspire and lead a team, communicating articulate ideas Why Work for Warner Hotels? Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: TPBN1_UKCT