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  • Service Manager
    Service Manager
    hace 11 horas
    £33000–£40000 anual
    Jornada completa
    Liverpool

    Job Title: Service Manager – Full time, Immediate Start Hours: 37.5 hours per week About the Role Mediline Supported Living is seeking experienced and passionate Service Managers to lead the day-to-day delivery and performance of designated services, ensuring safe, high-quality, person-centred support that meets regulatory and organisational standards. Reporting to the Regional Manager, you will be responsible for achieving positive outcomes for the people we support, leading and developing your team, managing service quality and compliance, and building effective relationships with external partners and stakeholders. This is a rewarding, hands-on leadership role where you will lead by example, maintain a visible presence within the service, and foster a culture of quality, accountability, and continuous improvement. Working alongside fellow Service Managers, you will support service development and contribute to regional and organisational objectives. Key Responsibilities · Lead the day-to-day management of the service, ensuring the people we support receive safe, high-quality, person-centred care and support. · Promote a culture of high-quality, person-centred support that reflects Mediline's Values · Ensure full compliance with CQC regulations, relevant legislation, contractual requirements, company policies, and best practice standards. · Lead, motivate, and develop staff through effective supervision, performance management, recruitment, training, and workforce planning. · Ensure all staff are fully trained and competent and compliance requirements are met. · Monitor service quality and performance through audits, reviews, and continuous improvement, responding efficiently to feedback and inspection outcomes, including implementation of actions required. · Manage safeguarding, risk management, incidents, complaints, and regulatory notifications, ensuring concerns are escalated appropriately and addressed promptly. · Support the effective management of service budgets, resources, and financial records, ensuring accountability and value for money. · Build and maintain positive relationships with commissioners, healthcare professionals, families, and other stakeholders to achieve the best outcomes for the people we support. · Work closely with the Regional Manager to deliver operational objectives, drive service improvements, and maintain high standards of quality, compliance, and performance. · Maintain oversight of care and support planning, reviews, outcomes monitoring and service delivery · Collaboration with other Service Managers to ensure consistency and shared learning · Participate in the senior management on-call rota and provide emergency management support outside normal office hours as required Key Requirements · Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or working towards · Proven experience of achieving and maintaining regulatory compliance · Experience of managing budgets, staff and operational performance is desirable · Leadership, coaching and performance management skills · Excellent communication, organisational and problem-solving abilities · Ability to analyse performance data and implement service improvements · Flexible, resilient and capable of managing competing priorities A strong working knowledge of key legislation including but not limited to: · CQC Regulations · Safeguarding Adults · Mental Capacity Act · Deprivation of Liberty Safeguards · Positive Behaviour Support · Positive Person Centre Planning · Health and Safety Legislation All appointments are subject to an Enhanced DBS check and satisfactory pre-employment checks. Please note that we are not currently able to offer sponsorship for this role. Application Questions • Are you able to participate in a management on-call rota? Experience: Adult Social Care Management: 5 years (preferred) Licence/Certification: Level 5 Diploma in Leadership for Health & Social Care or working towards Applications will be reviewed after the closing date, and feedback will be provided to all applicants.

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  • Viewing Assistant
    Viewing Assistant
    hace 2 meses
    £30 por hora
    Jornada parcial
    Liverpool

    We are looking for a friendly and reliable Viewing Assistant to help prospective buyers and tenants view our properties. This role is ideal for someone who enjoys meeting people, has good communication skills, and can provide a welcoming and professional experience during property viewings. As a Viewing Assistant, you will be responsible for greeting potential clients, showing them around properties, highlighting key features, and answering basic questions about the home and local area. You will help create a positive first impression and ensure that every viewing runs smoothly and efficiently. The successful candidate will be confident, personable, and well-presented, with the ability to build rapport with a wide range of people. Previous experience in customer service, sales, or property is beneficial but not essential, as full guidance can be provided. Key responsibilities include arranging and conducting property viewings, ensuring properties are presented to a high standard before appointments, providing feedback from viewers, and reporting any issues or concerns following visits. A flexible approach and a willingness to work evenings or weekends when required would be advantageous. This is a great opportunity for someone who enjoys working with people and wants to gain experience within the property industry while playing an important role in helping clients find their next home.

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    Sin experiencia
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