Account Manager
hace 19 días
Richmond
Account Manager (French Speaker) \n Location: Richmond, Surrey \n Job Type: Full-time, Office-based \n Hours: 9-5 with 4pm finish Fridays \n Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits \n My client, and award winning company specialising in a niche SaaS market in Patent solutions, is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts. \n Day-to-day of the role: \n\n • Generate sales among existing and new client accounts globally, including upselling and cross-selling.\n, • Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone\n, • Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.\n, • Ensure clients receive requested products and services in a timely fashion.\n, • Communicate client needs and demands to the IT and Support teams.\n, • Forecast and track client account metrics, identifying trends or concerns.\n, • Manage projects within client relationships to meet company goals.\n, • Identify opportunities to grow business with existing clients through a consultative approach\n, • Coordinate with staff members working on the same account to ensure consistent service.\n, • Service multiple clients concurrently, often meeting tight deadlines.\n, • Maintain records of client contracts, documentation, and all communications within HubSpot.\n, • Travel to client locations for business meetings, conferences, and trade events.\n\n Required Skills & Qualifications: \n\n • Degree level education or equivalent. \n, • Fluent French\n, • Must have experience in a SaaS role; Intellectual Property/Patent Solutions/Trademark solutions?\n, • Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.\n, • Eligible to work in the UK\n, • Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.\n\n Benefits: \n\n • Competitive salary and performance-related incentives.\n, • Opportunities for professional growth in a multi-cultural and dynamic environment.\n, • Participation in industry conferences and events.\n, • Office-based role with travel opportunities.\n\n How to apply: \n To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management. \n This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential \n