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German Speaking Customer Service Representative – Sheffield – Up to £29,000 (Hybrid) Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Representative to join their passionate and dedicated team. This is a fantastic opportunity to join a well established and successful business, contributing towards the overall customer experience by supporting across the customer order process. Benefits: Flexible working hours 25 days holiday plus BH Hybrid working Competitive salary Excellent working environment Customer Service Representative Responsibilities: Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services Working to ensure all orders received are entered into the ERP by order cut-off time Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management Identifying customer issues that need to be escalated to management in a timely fashion Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns Building relationships with internal departments to ensure best service to end customer is achieved Required Skills & Experience: Language skills: German (essential) Proven customer service experience within a similar role Excellent communication skills, able to work effectively within a team and build customer relationships IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc If you are interested in finding out about this exciting Customer Service Representative opportunity, please click ‘apply now’. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

International Sales Manager | Wholesale | Marketplace | £60,000 - £80,000 Benefits: Hybrid/Remote Working 25 Days Holiday Allowance Exclusive Product Discount Healthcare Bonus Schemes. Flexible Working Hours Wellness Perks This is a brilliant opportunity to join a growing fashion brand that's making waves globally. With big plans, bold moves, and a seriously exciting journey ahead, we're looking for someone to take our international wholesale and digital marketplace presence to the next level. If you're someone who thrives in fast-paced environments, knows the international fashion game inside out, and brings a mix of strategic thinking and great vibes-keep reading. What's the role all about? As our International Wholesale Manager, you'll be at the heart of our global expansion-spotting opportunities, building partnerships, and driving commercial success across wholesale and marketplace channels. Think of it as a mix of strategy, relationship-building, commercial know-how, and a whole lot of growth. What you'll be doing:Global Wholesale & Distributor Growth Manage and grow global accounts-hitting KPIs, boosting sales, and expanding brand visibility. Identify and present new market opportunities aligned with business goals. Influence commercial planning across product launches, pricing, and tiering. Understand and navigate international legal, cultural, and compliance differences. Negotiate contracts confidently, ensuring smart, risk-managed deals. Be a team player with great communication skills and a solutions-first mindset. Marketplace Management Lead the performance and growth of digital marketplace channels across multiple territories. Identify, evaluate, and launch new marketplace opportunities across the UK, Europe, and further afield. Adapt strategies to fit local trends, customer behaviours, and regulatory requirements. Analyse competitor activity and optimise pricing strategies accordingly. Continuously review and refine marketplace performance-making smart, data-led decisions. Nurture existing marketplace accounts and turn them into growth engines. International Business Development Manage a portfolio of international distributors and wholesalers across key regions: EMEA, GCC, AUS & USA. Actively source and secure new partnerships to drive brand reach and revenue. Project manage the setup of a European 3PL. Build and deliver clear international strategies with scalable growth plans. Drive operational excellence across international trading-ensuring efficiency and best practice. BBBH34075

About the Company: Customer Success Manager – European Wholesale (Lingerie & Fashion)?? Location: West Yorkshire (Home-Based Initially) ?? Full-time | Hybrid working | Office location flexible ?? Start Date: ASAP We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels. The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports. The Role: What You’ll DoAs Customer Success Manager, you’ll be the operational heartbeat of the business, responsible for:Team Leadership- Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. • Allocate daily tasks, resolve issues, and uphold high standards in customer service.Order & Invoice Management- Oversee order entry and invoicing in Microsoft Dynamics 365 F&O., • Ensure accuracy in pricing, product details, and documentation., • Coordinate with 3PLs and internal teams to track fulfilment and stock.Customer Communication- Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou)., • Respond to order-related queries and liaise with logistics and finance teams.Process Improvement- Support automation efforts by identifying repetitive tasks and suggesting improvements., • Maintain clean and accurate product and customer data. The Person: What You’ll BringMust-Haves- 3+ years in customer operations or sales support. • Proficiency in Microsoft Dynamics 365 F&O or similar ERP., • Strong Excel skills (vlookups, formatting templates)., • Excellent communication in English., • Experience working cross-functionally with sales, logistics, and finance., • Confidence managing a small team and owning daily operations.Nice-to-Haves- Experience with large retailers or marketplaces (e.g. Zalando, AboutYou)., • Familiarity with B2B logistics and 3PL coordination., • Exposure to tools like BarTender or document automation platforms.What Success Looks Like- Orders processed accurately and on time., • Customers receive correct documentation without follow-up., • Team operates with clarity, consistency, and professionalism., • Manual tasks are streamlined or automated over time.

Job Title: Legal Operations Manager Reporting to: Group General Counsel Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. This role will work closely with the Group General Counsel and Legal team to drive efficiency, consistency, and value across legal processes, systems, and ways of working. Key Responsibilities: Onboarding & Offboarding: Coordinate onboarding and offboarding of Legal team members alongside the Senior Executive Legal Assistant, including systems and process training. Legal Operations & Process Improvement: Review and optimise legal processes, embedding clear ways of working and ensuring compliance with agreed playbooks and manuals. Legal Tech & AI Enablement: Oversee the adoption and optimisation of legal technology and AI tools, working with suppliers and internal teams to ensure effective integration. Communications: Draft clear updates from the Legal team to stakeholders, covering process changes, policy updates and key initiatives. Invoice & PO Management: Manage legal invoicing queries, monitor compliance with billing guidelines, and liaise with Finance and external law firms. Knowledge Management & Training: Maintain legal knowledge hubs, templates, playbooks and matter management data. Support the delivery of training on legal processes and tools. Project Management: Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel. About You Highly organised, detail‑focused and comfortable managing multiple priorities Proactive, pragmatic and solution‑oriented Strong communicator, confident working with senior stakeholders Tech‑savvy, with experience using systems such as Agresso, Sage, and iManage Collaborative and able to work effectively with Legal, Finance, IT and external law firms Strong planning, prioritisation and delivery skills Skills & Experience Experience in senior operations roles, ideally within a legal or professional services environment Strong capability in data management, MI reporting and business intelligence tools Experience with legal case management / intake systems and data governance Proven experience delivering or influencing cross‑functional operational projects Good understanding of cybersecurity and data security principles relevant to system access and data management What we offer: 25 days annual leave plus bank holidays - time to rest, recharge, and balance life beyond work. Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance. Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions. Private Medical Insurance (T&C's apply) - prioritising your wellbeing with speedy access to healthcare whenever you need support. Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan. Eye Care Vouchers - support for regular eye tests and essential eyewear. Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes. Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc Employee Assistance Programme - confidential support for your wellbeing, whenever you need it. Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Our data privacy policy can be viewed _.

We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses. We have a fantastic opportunity for a top performing field sales professional to join our sales and account management team as a Senior Account Manager covering the South East (you must be based on patch). This is a field sales role with a focus on developing high value new business opportunities whilst managing an account base of Yell’s mid-spend customers. As a Senior Account Manager, you will have an extensive portfolio of products to help you identify valuable solutions for your customers including Pay Per Click, SEO and Agency Social; as well as Yell.com, Smart Performance, Websites, Video and Reputation Management. The primary function of the role is to retain, nurture and grow your customers’ product spend into high performing digital marketing solutions, whilst actively sourcing new business. Essentially, the need to develop and grow your client’s digital portfolio will be your everyday driver as well as acquiring new high value prospects who are looking for a digital agency level solution. Key Responsibilities: • Managing a generous portfolio of clients, with annualised spend ranging from £5000 - £12,000., • Dealing with overall account values of circa £1 million annually, • This role involves nurturing your customer base which you will be targeted to retain and grow each quarter; along with the acquisition of new prospects that you will self-source., • Delivering growth sales from our full range of digital solutions (including agency products) - actively identifying and acquiring new digital opportunities by developing advertising programs that meet clients’ needs and the Yell agency minimum spend thresholds., • Responsible for delivering your Growth target of high value new business by actively identifying, hunting and acquiring new digital opportunities within the market., • Selling Yell’s digital product portfolio at a high level to propose the right commercial model that will maximise revenue and meet the customer requirements., • Building long lasting relationships with your account base., • Nurturing relationships with key stakeholders within the wider business, including DAD’s, KAD’s, customer service and the Yell agency. Essential Requirements: • A full UK driving license is required with no more than 6 points and access to a car, • Demonstrable experience in selling high value digital solutions., • Ability to demonstrate a highly successful track record of digital sales performance, • A strategic thinker with a high understanding of digital marketing campaigns and technology., • Resilient and disciplined with tenacity. Never afraid to ask for testimonials which supports their client dedicated ethos., • Ability to demonstrate a highly effective personal development plan to continuously adapt to the digital market and keep in touch with what our competitors are doing., • An excellent communicator with the ability to explain complex digital information clearly and concisely., • Emotionally intelligent, demonstrating respectful, professional and collaborative approaches to team members and supporting functions within the business., • Task orientated, everyday willing to go the extra mile for their client., • Flexible – able to adapt to changing priorities and targets and strategies quickly. Why join us? • £40,0000 Base and £22,000 OTE, • Car Allowance of either £5200 or £6200 depending on car, • Local bonus and incentive plans, • Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel, • Access to mind, money and movement wellbeing resources and gym discounts, • Savings on eyecare and free eye tests, • Company-wide and local recognition schemes, • 24/7 Employee Assistance Programme support, • Pension scheme for colleagues aged 22 to State Pension Age, • Life insurance for all

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work. Duties & Responsibilities A UK Government Security Check (SC) clearance is required for this role. If you don’t hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. As a Software Engineer, you will help lead the development of backend services for a government client leveraging the latest commercial and open-source technologies. This involves designing, developing, documenting and deploying backend services with a focus on high availability, low latency and scalability. • Design, develop, document and deploy new or enhanced features to our backend services that meet functional / non-functional business requirements, • Actively participate in the team’s elaboration and estimation of user stories, • Build frequent, small releases to maintain the team’s momentum, • Collaborate closely with other engineers in our cross-functional feature teams; ensuring that others can cover for you, and that you can cover for them, • Build, optimise and operate our Continuous Deployment pipelines, • Maintain operational responsibility for the services that your team owns Core Competencies The successful candidate will have a Bachelor's degree or greater in Computer Science or a related field. An equivalent of at least 5 years of working experience in a developer capacity is also acceptable for this position. You will have demonstrated the following competencies to the proficiency level appropriate to the seniority of the role; • JAVA programming experience as the core language, including Spring Boot., • Fluent in writing JAVA coding., • Experience with Kafka or a similar platform., • Experience with Scala and Spark., • Integrating with backing services, such as PostgreSQL, Redis or S3, • Good engineering practices including continuous delivery, clean code, documentation, defensive programming, automated testing and code reviews, • Working in Agile development and/or DevOps teams, • Using GitHub/GitLab for source control, • Test Driven Development with appropriate tools and frameworks, • Experience in Big Data technologies, • Experience in Public Cloud services, such as AWS Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

Supply Chain Operations Coordinator We are currently recruiting for a Supply Chain Operations Coordinator to work based in Billericay, Essex on a full time, permanent basis. About us DCK Group a global leader in the design, supply of fashion jewellery and accessories. Here at DCK our people are central to everything we do. We are welcoming, friendly and have a culture that promotes learning and development from day one. Diversity, equality and inclusion are the core of who we are and reflect this in every aspect of our company culture, DCK DNA. It’s a great time to join DCK, we are looking for dynamic individuals who are as passionate about our business as we are, as it continues to flourish and grow. We offer a variety of benefits, including 25 days paid holiday plus bank holidays, flexible working hours - core hours of 10am - 4pm and 4pm finishes every Friday, Agile working, including WFH opportunities throughout the week and many more. Our Head Office is in Billericay, Essex with transport links to Central London, Stratford and Southend. We also offer free parking if you drive to us! Primary purpose: To be responsible for the development and leadership of the Supply Chain Operations Assistants and manage priorities and the team’s workload ensuring the delivery of high quality, productive and accurate operational support to the business, driving best practice and streamlined ways of working through implementing process improvements and training. Key responsibilities: Optimises the efficiency of the Supply Chain Operations and Logistics team, supporting operational excellence and driving efficient administration on the team - • Manage cross function administration to enhance efficiencies to all functions, collating and directing workflow, ensuring tasks are completed accurately and in a timely manner, • In depth understanding of all areas within Supply Chain Operations and Logistics team, able to support the admin pool as necessary, • Provide admin support for complex or difficult tasks utilising wider business knowledge to complete the task, • Manage fines process ensuring that all fines are loaded correctly resolving any queries as required, • Super User on WFX making amends to the system as required, • Monitor system governance (running reports to ensure that all data is captured and accurate e.g. card types / colour / size etc and ensuring teams make the necessary corrections), • Managing setting up packing codes on WFX as directed by the Packaging Supervisor, • Critical path management, ensuring that testing / commitment and supply chain deadlines are met, • Act as first point of escalation for the admin team, • Lead Supply Chain Operations admin meetings ensuring that the team are clear on priorities and rationale behind workload, • Develop Supply Chain Operations Assistants ensuring they have the knowledge, skills, tools and support to complete the relevant admin tasks, • Ensure that admin SLA’s and KPI’s are maintained, • Ensure that Brand PO’s are raised accurately and that any issues are discussed with the brand and rectified prior to the PO being raised, • Act as the main point of contact between the brand teams and the Supply Chain Operations Admins Ad-hoc - Support with onboarding new suppliers as and when required Support with on-boarding of new brands where required Support with new business opportunities as and when required Communication & Culture- role models efficient communication at all levels creating an inclusive and warm culture in line with the DCK DNA - Establishes clear and engaging communication routines with colleagues at all levels, to encourage a culture of transparency, accessibility, regularity, and clear direction. Acts as a technical visionary and specialist who inspires innovation and instills commerciality in every decision made. Routinely reviews process and systems for innovation and commerciality. Supports the establishment of a warm and supportive culture within the team, has awareness of team environment and behaviors, and actively assists with areas of concern. Acts as a DCK role model. People- role models the DCK DNA, driving own development and building strong relationships - Supports the teams to deliver consistent standards & improved performance through positive engagement. Provide guidance to the Commercial Operations team, including training and motivation of the team, optimizing productivity of individuals and collective work performance. Champion team spirit and support the team to achieve their KPI’s celebrating success along the way. Passionate about your own & your team’s development – driving your own development and providing guidance to the team. Build and maintain strong relationships across business functions, improving communication flow across brands. Skills and qualifications: Prioritization Organization Critical Path Management Communication – written and verbal Managing deadlines Resilience Negotiation and Influencing Please send updated CV to apply! Your application has been successfully submitted! _

About By Association Only (BAO) BAO is a globally award-winning Platinum Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers committed to exceptional standards in eCommerce. We work exclusively with Shopify Plus merchants, specialising in the fashion, cosmetics, and luxury goods sectors, for brands all over the world in competitive global markets. We work in a studio where independence, autonomy, and doing the right thing are at the centre of everything we do. As an agency, we’re on a mission to work with the world’s most ambitious eCommerce brands, and we do this in an environment that is smart, open, fast-paced, fun, and rewarding. Although we're headquartered in Cambridge, we are staffed by around 80% permanently remote employees that are located all over the UK. All of our team members are full-time team members. Role Overview We are looking for an articulate, commercially astute and highly organised Head of Sales to join BAO’s Commercial Team. This is a pivotal role within the agency. BAO is an agency that puts service first, so white-glove treatment of inbound and outbound sales journeys is crucial. We are not a hard-sales agency, our approach is thoughtful, consultative, well-informed and relationship-led. The Head of Sales will be responsible for owning and managing BAO’s sales pipeline, from the first review of a new opportunity through to proposal, negotiation, winning the work and briefing the client successfully into the wider team. The role sits within the Commercial Team and reports directly into the Commercial Director. You will work closely with the Commercial Director, Managing Director and Head of Client Services, all of whom are actively involved in BAO’s commercial process and have played a central role in shaping how the agency wins new projects and retainer clients. Over time, the ambition for this role is that you become the autonomous lead of BAO’s sales process: confidently qualifying opportunities, leading sales conversations, shaping proposals, coordinating scopes with internal specialists and ensuring new clients experience a smooth, considered and professional introduction to the agency. Alongside managing inbound opportunities, the Head of Sales will help BAO become more structured and intelligent in how we understand, report on and develop our pipeline. This includes capturing pipeline information, maintaining a high-quality sales contact database, supporting carefully targeted outbound activity and working with BAO’s marketing team to connect sales strategy with PR, events, white papers, podcasts and wider agency profile-building activity. This role would suit someone who combines commercial confidence with maturity, sensitivity and excellent judgement. You will need to be credible with ambitious eCommerce brands, comfortable discussing Shopify Plus projects and retainers, and able to represent BAO clearly and professionally in writing, on calls, in person and, where appropriate, on stage at industry events. Core Responsibilities 1, Sales pipeline ownership You will own and manage BAO’s sales pipeline, ensuring that inbound enquiries are reviewed, qualified and progressed with clarity and consideration. You will be responsible for understanding which opportunities are right for BAO, which require further discovery and which should be prioritised. You will maintain a clear view of pipeline status, opportunity value, likelihood, timing and potential resourcing requirements, giving the Commercial Director and Managing Director confidence in the state of new business. This role requires someone who can balance enthusiasm for new opportunities with strong commercial judgement. Not every enquiry will be right for BAO to add value, and part of the key to this role is knowing how to identify fit early, guide promising conversations forward and support prospects with swift guidance to proposed service. 1. Consultative sales conversations You will lead sales conversations with prospective clients, often senior stakeholders within ambitious and enterprise grade brands. Your role is to understand the client’s business, their objectives, their current eCommerce setup, their challenges and what they are hoping to achieve. You should be able to ask intelligent questions, identify commercial and technical considerations, and communicate BAO’s value in a way that is confident and collaborative. BAO’s sales process is built on trust, expertise and fit. We want prospective clients to feel that they are speaking with someone who understands their context, can interpret their needs and can help them make a good decision. 1. Proposal development and commercial scoping You will be responsible for developing high-quality proposals that clearly articulate BAO’s understanding of the client’s needs and how we would approach the work. This will involve working closely with members of the Development, Design, Strategy, Solutions, Project Management and Account Management teams to shape scopes of work that are commercially appropriate, operationally realistic and aligned with the client’s objectives. You do not need to be a developer, but you do need to have enough eCommerce and Shopify fluency to understand client requirements, ask the right questions and translate conversations into clear, accurate and compelling proposals. 1. Winning projects and retainers The Head of Sales will play a central role in converting qualified opportunities into new project and retainer clients. This requires confidence, patience and strong commercial judgement. BAO’s sales process is not about aggressive closing; it is about building trust, demonstrating expertise, understanding fit and guiding the client towards the right decision. You will be expected to manage momentum across opportunities, follow up appropriately, identify blockers, support decision-making and help BAO win the right type of work with the right type of clients. 1. Sales reporting and pipeline intelligence You will be responsible for ensuring that BAO’s sales pipeline is captured and maintained in a way that is simple, accurate and commercially useful. This means ensuring that the right information is available at the right time: where opportunities are coming from, what stage they are at, what they are worth, how likely they are to close, what type of work they represent, when they may land and what they may require from the wider team. You will use this information to present clear weekly, monthly, quarterly and annual sales updates, helping the Commercial Director and Managing Director understand pipeline health, forecast potential revenue, spot trends and make better commercial decisions. Over time, this insight should help inform BAO’s sales strategy, including which sectors, services, project types, retainers, events and marketing activities are generating the strongest commercial opportunities. 1. Contact database and targeted outbound activity The Head of Sales will also be responsible for building and maintaining a high-quality sales contact database. This database should support thoughtful, relevant and well-timed outbound activity. BAO is not looking for a volume-led cold sales approach. Instead, we want to build a more considered view of the brands, contacts, partners and opportunities that are genuinely aligned with our positioning, experience and ambitions. You will be expected to identify and organise relevant prospects, maintain useful contact information, track engagement and support selective outbound activity where there is a clear reason for BAO to start or develop a conversation. 1. Sales and marketing collaboration You will work cross-functionally with BAO’s marketing team to ensure that sales activity and marketing activity support one another. This may include identifying potential clients connected to BAO’s PR calendar, events, white papers, podcasts, thought leadership, partner activity and wider agency profile-building work. You will help ensure that commercial opportunities are captured from marketing activity, relevant prospects are followed up appropriately and insight from the sales pipeline informs future marketing focus. 1. Agency representation and industry events The Head of Sales may be expected to represent BAO externally at industry events in the UK and internationally. This could include attending eCommerce events, participating in panels or fireside chats, presenting on stage, contributing to partner-led events and speaking with prospective clients, partners and industry contacts. You should be comfortable acting as an ambassador for BAO: articulate, well-presented, commercially aware and able to communicate our perspective with confidence. This is not about performing a generic sales pitch. It is about representing the agency credibly, building trust and helping the right brands understand where BAO can add value. 1. Internal briefing and handover Winning the work is only part of the responsibility. The Head of Sales must also ensure that new projects and retainers are introduced smoothly to the internal team. You will be expected to brief in the context behind the opportunity, the client’s objectives, known sensitivities, agreed scope, commercial parameters and any important details gathered during the sales process. This handover is essential to maintaining BAO’s standards and ensuring the client’s experience remains consistent from sales through to delivery. What Success Looks Like Success in this role means BAO has a clear, well-managed and healthy sales pipeline, with suitable opportunities being progressed confidently and unsuitable opportunities being handled professionally. Over time, we would expect the Head of Sales to: • Become the day-to-day owner of BAO’s sales process., • Lead the majority of qualified new business conversations., • Maintain a clear, accurate and commercially useful sales pipeline., • Provide weekly, monthly, quarterly and annual sales reporting that supports decision-making., • Improve BAO’s ability to forecast new business revenue and understand pipeline health., • Improve the consistency and quality of proposal development., • Build and maintain a high-quality sales contact database., • Support selective outbound activity towards relevant, high-fit prospects., • Work closely with marketing to convert PR, events, podcasts, white papers and thought leadership activity into commercial opportunity., • Give the Commercial Director and Managing Director clear visibility of pipeline status, opportunity value, probability and timing., • Represent BAO confidently at meetings, pitches and relevant industry events., • Increase confidence across the team that new work has been scoped, sold and briefed in properly., • Help BAO win high-quality project and retainer clients that align with the agency’s positioning, values and capabilities. About You We are looking for someone with a strong blend of commercial ability, communication skills, eCommerce understanding and personal judgement. You will likely have: • Proven experience in a sales, commercial or new business role, ideally within an eCommerce, digital, creative or technical agency environment., • Experience managing a sales pipeline and progressing opportunities from enquiry to close., • Strong understanding of consultative sales and relationship-led business development., • Excellent written and verbal communication skills., • The ability to lead calls and meetings with confidence, clarity and professionalism., • Experience creating or contributing to proposals, scopes of work, commercial documents or pitch materials., • Strong commercial judgement and the ability to identify good-fit and poor-fit opportunities., • Enough technical understanding to discuss eCommerce requirements credibly with clients and internal specialists., • Experience maintaining a sales pipeline, CRM or equivalent system with accuracy and commercial discipline., • Ability to analyse sales information and present clear pipeline updates, forecasts and recommendations., • Experience building or managing a prospect/contact database., • Comfortable working with marketing teams to connect campaigns, content, events and thought leadership with commercial opportunity., • Confidence representing a business externally at client meetings, industry events or partner conversations., • High standards of personal presentation, whether in writing, on video calls or in person., • Strong organisational skills and attention to detail., • A measured, mature and emotionally intelligent approach to client relationships., • The ability to work independently while collaborating closely with a senior team., • UK-based availability, with flexibility to travel for client meetings, pitches and industry events where required. Desirable Experience The following would be advantageous, but not essential: • Experience working with Shopify Plus or another major eCommerce platform., • Experience selling project-based and/or retainer-based agency services., • Experience working with fashion, beauty, luxury, lifestyle or premium consumer brands., • Brand-side digital or eCommerce experience., • Familiarity with eCommerce technology stacks, integrations, migrations and replatforming projects., • Experience working with designers, developers, strategists, project managers and account managers to shape client recommendations., • Experience reporting on pipeline performance, lead source, conversion rate, sales cycle, average deal value or revenue forecast., • Experience working with agency marketing, PR, content or events teams to support lead generation., • Experience participating in webinars, podcasts, panels, fireside chats or industry events., • Existing relationships within the Shopify, eCommerce, fashion, beauty, luxury or premium retail ecosystem. Benefits • Highly competitive salary DOE, • 24 days of annual leave + 8 bank holidays, • +1 extra day per year served, • Training budget for courses or online training relevant to your role, • High-spec Apple equipment, • Opportunity to travel globally for key eCommerce industry events and client pitches, • Working with a primarily luxury, innovative and high-profile international client base, • No micro-management culture, • Remote working or office-based, or a combination of the two, depending on your location, • In-person and online social events throughout the year, • Clear career progression paths and a structured employee review process Application Process Join us in our quest to shape the future of eCommerce. Our application process is informal, beginning with an initial chat to get to know you. We avoid technical tests, focusing instead on aligning cultural and professional aspirations. Become part of our Carbon Positive workforce All BAO team members contribute to our carbon-positive initiative, planting trees to offset your carbon footprint, including your home, travel, and more. NO AGENCIES PLEASE - SERIOUSLY!

As the Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together with the site operation team and responsible for site stability, incident management and reporting to optimise site speed. What you will do • Develop and implement weekly site plans based on regional commercial strategies and the digital marketing calendar, manage promotions and sales activations, ensuring the sites mirror our shared goals, • Oversee the layout, visual look, and overall content of the website according the COS brand ID and visual guidelines through content management system (Storyblok), • Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to masimise selling potential, • Deliver weekly performance reports and use data-driven insights to optimize site experience and conversion rates through A/B testing., • Align with digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site, • Support the E-Commerce Digital Experience Team by delivering briefs that outline customer experience expectations set by COS Global teams, • Partner with IT and development teams to plan, test, and implement new website features, and troubleshoot technical issues., • Contribute to cross-functional projects focused on site optimization, including CRO, SEO, and digital expansion initiatives. Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act. What you need to succeed • Previous E-commerce site management and publishing experience via CMS platforms, • Sales driven and result oriented with a passion for the digital landscape, • Strong analytical mindset with experience in performance reporting and A/B testing, • Excellent planning, organizational and problem solving skills, • Ability to take ownership and effectively manage multiple priortises and projects, • Curious, proactive and eager to learn and identify new ways to drive results, • Familiarity with analytical tools such as Contentsquare, Google Analytics and PowerBI, • Proficient in Microsoft Office This is a full time permanent contracted of 39 hours a week based at our Regional Office in London. Benefits We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program _. • 25 days holiday, • Annual health checks, • Pension scheme, • Discounts on various activities and financial/lifestyle products via our benefits hub, • Cycle to work scheme, • Discounted gym membership, • Employee assistance via retail trust, • Private health & dental care Inclusion & Diversity At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. Company Description : COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS . In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work. Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!

Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We are backed by Andreessen Horowitz and growing rapidly. For more information, visit _. Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results. Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others. Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative. Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions. 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today. AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work. Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries. Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales. Learning & development: Annual discretionary stipend for professional development. Annual company offsite: We bring the whole team together once a year. This role sits at the centre of Raspberry AI's revenue growth across all of EMEA. You will own the full sales cycle across a defined set of enterprise accounts — spanning fashion, retail, travel, home goods, and lifestyle brands — from first outreach through close, expansion, and renewal. You will build multi-threaded relationships, crafting ROI-driven business cases and executive narratives tailored to each buying committee. Success is measured by closed ARR, pipeline self-sufficiency, and expansion within your book of business. This is a high-ownership role for operators who thrive in ambiguity, move fast, and treat every touchpoint as an opportunity to create momentum. Responsibilities Own the full sales cycle from prospecting through close and expansion, with a focus on annual and multi-year contracts. Develop multi-threaded relationships across Marketing, Innovation, IT, and Procurement at target accounts. Craft ROI-driven executive narratives and business cases tailored to each stakeholder and buying committee. Build self-sourced pipeline through outbound, events, and social proximity — not just sequences. Navigate complex negotiations end-to-end, including legal, procurement, and compliance processes. Collaborate with Product, CS, and Marketing on account strategy and expansion planning. 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region Average deal size of $500K+ ACV Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organisation Strong understanding of the EMEA market landscape and cultural nuances Self-motivated and able to work independently in a remote or distributed team environment Must speak a second European language: preference for Spanish, French or Italian Proven success in enterprise with multi-stakeholder complexity Deep experience with self-sourced pipeline creation and outbound prospecting Comfortable with pricing and packaging complexity (usage-based, consumption based models) MEDDICC fluency, strong forecasting accuracy, and disciplined pipeline management. Bonus: Prior experience selling AI or technology to creative brands

Location: Remote - UK Reports to: Product Director, Swan Retail About Swan Retail Swan Retail is part of the ClearCourse Group and delivers powerful retail EPOS and back-office software solutions to multi-site and independent retailers across the UK. Our platform goes beyond point of sale. Swan provides a fully integrated retail ecosystem, combining front-of-house EPOS, robust back-office management, omni-channel connectivity, loyalty functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected operations. Swan is a core brand within the ClearCourse retail division and benefits from dedicated marketing campaigns, SDR support, and strong internal investment. We are looking for a commercially driven Business Development Manager to accelerate new business growth within Swan Retail. This is a new role within the team, created to expand market reach and drive additional revenue. You will focus on identifying and securing new retail customers, particularly within fashion, department stores, furniture, beauty, homeware and specialist retail sectors. While there is inbound support and marketing activity, this role requires a proactive mindset. We are looking for someone who can build their own campaigns, open doors, and develop relationships across the retail landscape. You will own the full sales cycle, from prospecting through to close, working closely with product managers, implementation teams, and senior leadership to deliver well-structured, commercially sound deals. • Driving new business acquisition across key retail verticals, • Identifying market opportunities through networking, outreach, and targeted campaigns, • Managing the full sales cycle from first contact through demo, proposal, negotiation and close, • Responding to RFPs and structured tender processes, • Delivering product presentations (remote and in person), supported by product and implementation teams, • Building professional relationships with retail decision-makers, • Creating development plans, sales forecasts and revenue projections, • Working closely with marketing and SDR teams to maximise campaign performance, • Accurately managing pipeline and activity within HubSpot, • Meeting agreed quarterly revenue and new logo targets, • Proven success driving new business growth within IT, Tech, SaaS, or Retail Software, • Strong commercial and technical awareness, • Experience managing full sales cycles, including RFP processes, • Strategic and analytical thinking skills, • Strong forecasting and pipeline management capability, • Organised, structured and target-driven, • Experience using CRM systems (HubSpot preferred), • Background in retail software, EPOS, or e-commerce solutions, • Experience selling into fashion, department stores, furniture, or specialist retail sectors, • Experience within a PE-backed or scale-up environment, • Strong professional network within retail, • Excellent negotiation and stakeholder management skills, • Join a growing retail technology brand within ClearCourse, • Strong marketing investment and SDR support, • Full product and implementation backing during the sales process, • Clear, structured targets and uncapped commission with accelerators, • Opportunity to grow within the wider ClearCourse retail portfolio, • Competitive base salary with uncapped commission, • 25 days holiday plus bank holidays, • Hybrid and flexible working options, • Private medical cover, • Health cash plan, • Life assurance, • Access to the Calm wellbeing app, • Perkbox employee benefits platform, • Enhanced parental leave, • Cycle to work scheme, • Volunteering days, • Employee Assistance Programme, • Ongoing learning, development, and career progression across the ClearCourse Group

About MILE MILE is the new members-only shopping destination redefining luxury commerce. We offer access to a curated, seasonless catalogue of the most sought-after products from globally renowned fashion houses—all at unmatched prices. Built at the intersection of technology and fashion, MILE delivers a seamless, elevated experience for both consumers and brands. Our mission is to become the leading digital destination for luxury—where exclusivity, value, and exceptional design converge. What We’re Looking For We're looking for a Senior Backend Engineer to join our growing engineering team. As an early technical hire, you’ll play a foundational role in shaping the systems that power our luxury commerce platform, from our membership model to product discovery, order management, and logistics. This is a high-impact role for someone who thrives in fast-paced, product-focused environments and wants to help build a company from the ground up. What You’ll Do • Design and implement scalable, high-performance backend systems to power our e-commerce experience., • Build and maintain APIs that support our frontend, mobile, and third-party integrations., • Architect systems for membership access, catalog management, checkout, order fulfillment, and payments., • Collaborate cross-functionally with product, design, and data teams to deliver features that elevate the user experience., • Own backend services end-to-end, from design to deployment and monitoring., • Contribute to best practices in code quality, testing, reliability, and observability., • Help define our backend architecture and make strategic technical decisions as we scale., • Mentor junior engineers and foster a culture of technical excellence and collaboration. Who You Are • 7+ years of experience building and scaling backend systems in production environments., • Genuine Rubyist having written custom DSLs and/or contributed to a major Ruby gem with the deepest knowledge of how to utilize Ruby’s metaprogramming capabilities for maximal terse and DSL-centric applications., • Experience with the specific challenges of concurrency, inventory management/reservation, currency/price management, and third party API integration system designs - push, pull, effective normalization, etc., • High familiarity with excellent microservices software design - using software DSLs over cloud deployed solutions - across dozens of models, concerns, and integrations., • Experience with relational databases (e.g., PostgreSQL) and familiarity with data modeling and performance optimization., • Familiarity with cloud infrastructure (e.g., AWS) and containerization (Docker, Kubernetes)., • Experience developing and deploying GraphQL and RESTful API interfaces., • Experience developing multi tenant systems, relating to concerns of access control, reporting, and authorization/authentication., • Strong understanding of system design, data structures, and algorithmic principles., • Comfortable working in high-growth, early-stage environments—bias toward action and strong product sense are key., • A collaborative teammate who communicates clearly and is excited to shape the future of a luxury tech brand. Bonus Points • Prior experience in e-commerce, marketplaces, or membership-based platforms., • Familiarity with event-driven architectures and message queues (Kafka, SQS, etc)., • Experience working closely with design or product teams in consumer-facing companies., • Passion for fashion, luxury, or retail innovation. Why Join MILE • Opportunity to play a key role in shaping the future of the company., • Collaborative and innovative work environment., • Career growth opportunities in a fast-growing organisation. Let’s build something people talk about. Together.

• Design and implement scalable, high-performance backend systems to power our e-commerce experience., • Build and maintain interfaces that support our frontend, mobile and third‑party integrations; including designing, implementing, and deploying reliable software to solve complex e‑commerce concerns., • Architect systems for membership access, catalog management, checkout, order fulfillment and payments., • Collate cross‑functional collaboration with product, design and data teams to deliver features that elevate user experience., • Be experienced with pull/push data parity models between third parties and our systems for product, stock, orders and fulfillment synchronization., • Own backend services end‑to‑end, from design to deployment and monitoring., • Contribute to best practices in code quality, testing, reliability and observability., • Help define backend architecture and make strategic technical decisions as the company scales., • Mentor junior engineers and foster a culture of technical excellence and collaboration., • 8+ years of experience building and scaling backend systems in production environments., • 4+ years of leading Ruby cloud‑stack teams as Principal Engineer or Architect., • Deep familiarity with the Ruby object model and advanced language features (eigenclasses, method dispatch, method_missing, send, etc.)., • Expertise in Ruby idiomatic patterns, metaprogramming, macros and DSLs; and have contributed to widely used gems or internal DSLs., • Ability to develop complex applications without Rails and judiciously use Rails features or custom Ruby plugins., • Proficiency building APIs and distributed services with Ruby., • Know the full ins/outs of Rails Arel, performant code, and proper Sidekiq job handling., • Expert knowledge of data‑model design for e‑commerce, resource locking, state machines and sensitive transactions., • Expert in PostgreSQL – complex joins, reporting queries, data modeling and performance optimisation., • Familiarity with cloud infrastructure (AWS, ECS, CodeBuild), containerisation (Docker, Kubernetes) and CI/CD., • Strong understanding of system design, data structures and algorithmic principles., • Comfortable in high‑growth, early‑stage environments with a bias toward action and strong product sense., • Collaborative teammate who communicates clearly and is excited to shape the future of a luxury tech brand., • Prior experience in e‑commerce, marketplaces or membership‑based platforms., • Familiarity with event‑driven architectures and message queues (Kafka, SQS, etc)., • Experience working closely with design or product teams in consumer‑facing companies., • Passion for fashion, luxury or retail innovation., • Opportunity to play a key role in shaping the future of the company., • Collaborative and innovative work environment., • Career growth opportunities in a fast‑growing organisation. Let’s build something people talk about. Together. #J-18808-Ljbffr

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