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Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: We’re looking for an experienced backend engineer to join us! We currently have two cross-functional product teams. We’re ambitious, and have many interesting strategic and technical challenges ahead of us, including: • Working towards our multi-product strategy as we scale our newest product,_, • Expanding our target audience to include other primary healthcare providers (like vets and hearing specialists) and other regions/countries Our legacy system has supported us for 8 years and enabled us to reach >10k dentists and create a sustainable, profitable business as we rapidly scale further. You should expect to play a key role in our engineering team: We typically use the following tools and technologies: • Go to write our application code, • Google Cloud and AWS for infrastructure, • Confluent Kafka for our events handling, • Serverless technologies in AWS e.g. API GW, Lambda, EventBridge, DynamoDB, Docker for our new infrastructure, • Postgres for our databases, • Our frontend uses Javascript and TypeScript and is hosted on Vercel Our interview process includes: You’ll start by having an initial call with our recruiter. From there, the process has three main stages: • A take home task (should take no more than 2 hours) or provide a sample from a public github we can discuss, • A technical interview with our engineering team, • A behavioural interview with our product team If we extend you an offer, we’ll also arrange for you to meet Paul, our CEO, where you can ask any outstanding questions you have about Tabeo. You should apply if: • You have strong experience working on a Go backend of a technology product, particularly if you’ve worked with Go or in fintech before, • You’re comfortable working with a DevOps mentality of “you build it, you run it”, • You have a product mindset: you care about customer outcomes and you want to make data-informed decisions, • You’re comfortable leading on projects that are large in scope, ambiguous, or not well defined, • You’re the kind of person that cares about their team, and works to continuously improve culture, processes and communication. Competitive salary Employee share options £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 3

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

A dental recruitment agency in the UK is actively seeking international dentists aiming to enhance their careers.

Position: EU / PLVE Mentee Overseas Dentists. Heart Dental has exciting opportunities for dentists:. Experienced at mentoring dentists.

Access roles with practices that genuinely understand and support international dentists. We specialise exclusively in placing international dentists into well-established UK dental practices (across England, Scotland and Wales). International dentists who are.

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