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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

Customer Services Manager Newcastle (hybrid working after probation passed) We are delighted to be supporting this renowned North East organisation in their search for a proactive and customer-focused Customer Services Manager to lead their close-knit Customer Services team. This is a hands-on management role where you will oversee a team of two Customer Services Advisors, ensuring exceptional service delivery across a high-volume environment. Whilst the team is small, the level of customer interaction and activity is significant, requiring a manager who can confidently balance operational priorities, lead from the front, and remain calm under pressure. You will play a crucial role in maintaining strong relationships with businesses, stakeholders and event participants, whilst continually seeking opportunities to improve processes, enhance customer experience and drive team performance. Working closely with colleagues across Marketing, Events and wider business teams, you will take a strategic "helicopter view" of customer service operations while remaining ready to roll up your sleeves and support the team whenever needed. Key Responsibilities will include (but not limited to): Lead, manage and develop a team of two Customer Services Advisors, providing direction, coaching and day-to-day support. Act as the primary escalation point for challenging situations and complex enquiries. Manage customer service operations within a busy, high-traffic environment, ensuring service standards are consistently maintained. Take ownership of the customer journey, identifying opportunities to streamline processes and improve efficiency. Review and analyse post-event reports, customer feedback and NPS (Net Promoter Score) data, using insights to drive continuous improvement. Work collaboratively with Marketing and Events Managers to ensure smooth delivery of events and initiatives. Serve as the main point of contact for businesses invited to participate in events and programmes. Respond to and resolve business-related challenges and queries in a professional and timely manner. Produce quarterly reports, maintain accurate records and ensure effective filing and documentation processes. Monitor team performance and workload, ensuring resources are allocated effectively. Support wider business operations and contribute positively to a collaborative "all hands on deck" culture. Criteria: We are looking for an organised, resilient and adaptable leader who thrives in a fast-paced environment. You will have: Previous experience managing or supervising a customer service team. Strong customer service and relationship management skills. A commercial mindset with the ability to balance customer needs with business objectives. An eye for process improvement and a genuine desire to make things work better. A positive, solutions-focused "let's do this" attitude. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Confidence working with data, reports and customer feedback metrics such as NPS scores. Strong communication skills and the ability to build relationships with both customers and internal stakeholders. The ability to remain calm, professional and effective under pressure. * A hands-on leadership style and willingness to support the team whenever required. You'll be joining a supportive and collaborative team where everyone works together to achieve success. No two days are the same, and you'll have the opportunity to make a real impact by improving processes, enhancing customer experiences and helping shape the way they work. If you're an experienced customer service leader who enjoys juggling priorities, solving problems and bringing people together to deliver outstanding service, then we'd love to hear from you

Rewards and Benefits on offer: \n\n • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.\n, • You will also be required to work every other Saturday, from 09:00 – 13:00. \n, • A permanent contract from day one.\n, • Working with a friendly customer base.\n, • Superb team culture – everyone is very friendly, warm, and welcoming.\n, • An excellent training programme for the first 4 weeks.\n, • Option for hybrid working, following successful completion of probation/training period.\n, • Newcastle based offices.\n, • Car Parking facilities onsite.\n, • 25 days holidays + bank holidays increasing to 28 after 5 years\n, • Cycle to work scheme\n, • Free Flu Jabs around flu season for those that wish to have them\n, • Metro pass season ticket loan\n, • EAP – Employee Assistance Programme\n, • Company Pension Scheme\n, • A very secure, very well-established employer, with long term career progression.\n\n Your New Career Opportunity: \n MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. \n They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. \n If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. \n You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. \n The job you will be doing: \n\n • Managing inbound telephone calls from clients and prospective clients.\n, • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.\n, • Responding to customer emails.\n, • Assisting with technical queries.\n, • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.\n, • First line response to incoming calls\n, • Accurately and speedily set up new claims\n, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n, • Professional handling of calls to ascertain liability and move forward in a positive manner.\n, • Record all relevant information to reduce potential costs and identify indemnity concerns.\n, • Makes outbound calls when appropriate\n, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.\n, • Accurately setting up of new claims with all preliminary tasks completed.\n, • Proactively manages third party captures.\n, • Communicates with brokers where necessary.\n\n About you: \n\n • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.\n, • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.\n, • Experience of service-based sales, where you have crossed sold or up sold a product or service. The requirement is not out-bound sales or cold calling.\n, • Confident telephone manner and to be able to present to your customers in a clear and concise manner.\n, • Strong spoken and written communication skills.\n, • You must be IT iterate and be able to provide a customer service response via emails where required.\n, • Key qualities to possess for the role are a positive, friendly and customer orientated attitude\n, • High attention to detail\n, • Strong time management and organisational skills\n, • A pro-active attitude with a self-starter attitude\n, • You will be looking for a long-term career move\n

The Company \n Our client is a niche manufacturing company. A leader in their field they are now recruiting for a Sales Engineer/Account Manager. \n The Role \n\n • You will be responsible for growing the existing customer base in current and new markets to achieve a sustainable and profitable ongoing business.\n, • Being knowledgeable about products and services offered by the company.\n, • Promote and increase the sales of products.\n, • Raising the company profile by attending exhibitions and tradeshows.\n, • Ability to understand technical drawings.\n, • Identifying new projects such as product development to tap into new markets sectors.\n, • Keeping up to date with competitor and market activity in the business area.\n, • Create and implement strategy for the growth pipeline.\n, • Develop and implement a structured sales plan for your customers.\n, • Ensure that a comprehensive database and excellent records are maintained.\n, • Establishing, maintaining, and expanding your client base.\n, • Proactively reach out to customers.\n, • Compiling and analysing sales figures and producing reports.\n, • Manage sales from concept stage through to enquiry and pricing.\n, • Follow up identified leads and quotations.\n, • Site based in the Newcastle area plus occasional travel.\n\n The Person \n\n • Previous experience in a similar role.\n, • Excellent communicator both in written and verbal forms.\n, • An understanding of construction would be beneficial.\n, • Ability to manage and prioritise a busy workload.\n, • Proficient numerical skills and ability to demonstrate job costing and pricing.\n, • Excellent attention to detail.\n, • An ability to read and understand CAD drawings.\n, • Must have a driving licence and car.\n\n The Benefits \n\n • You will be working for a well-established growing employer.\n, • An excellent salary.\n, • Annual performance bonus scheme.\n, • A good pension scheme.\n, • A company experiencing continued growth, expansion and investment.\n, • The company are fully compliant with the latest health and safety requirements for current safe working practices.\n

Are you an experienced Bookkeeper or Accounts Manager who enjoys being trusted to keep the numbers accurate, organised and under control? This is a hands-on finance role with a successful, profitable SME where you will take ownership of the day-to-day accounts function and become a key person in the business. It is not a role where you will be one small part of a large finance team. You will be the person keeping the books accurate, the reconciliations up to date, the collections monitored, the payroll processed and the month-end information ready on time. You will work directly with the business owner and be trusted to get on with the job. The business is established, busy and stable, with a long-serving team and a close-knit culture. People tend to stay. It is the kind of environment where you can settle, build strong working relationships and become genuinely valued for the work you do. This role would suit someone who enjoys responsibility, likes being close to the detail and takes pride in keeping things organised, accurate and running properly. What you'll be doing You will take ownership of a broad range of accounts duties, including: Monthly management information Bank, cash and credit card reconciliations Overseeing customer payment reconciliations Monitoring direct debit collections Debtor and creditor ledger maintenance VAT returns Journals, accruals and prepayments Payroll processing Preparing accounts up to trial balance General finance and office queries where neededThe business has around 1,500 customer accounts, with around 90% of customers paying by direct debit. A colleague oversees the billing process, but you will play a key role in making sure collections are accurate, reconciliations are completed properly, and any issues are picked up quickly. Experience using a small business accounting package is essential and a working knowledge of Sage 50 Accounts would be beneficial. Sage Payroll experience would be helpful. What kind of person will suit this role? This would suit an experienced Bookkeeper, Senior Bookkeeper, Accounts Manager, Company Accountant or hands-on finance professional who is confident working independently. You do not need to be someone chasing a corporate finance career path. You may simply want a stable, long-term role where you are trusted, respected and given ownership. You will need to be practical, reliable and comfortable being the person others come to when they need the numbers to be right. You'll probably enjoy this role if you like: Running the accounts properly from start to finish Working directly with the owner of the business Being trusted without being micromanaged A stable office-based environment Variety in your day A close-knit team where people know each other Seeing the impact of your work on the wider businessThis may not be the right role if… You are looking for hybrid or remote working You want to manage a large finance team You prefer a corporate finance environment You are looking for a short-term stepping stone You want a highly strategic finance role rather than a hands-on accounts roleBut if you want a broad, steady, hands-on role where you can take ownership and be trusted to keep the finance function running properly, this could be a very good fit. What's in it for you? Basic salary of £35,000 - £40,000 depending on experience Annual bonus of around £2,000 A broad, varied accounts role with real ownership Direct access to the business owner A stable, profitable SME with a long-serving team A close-knit working environment Enhanced company pension scheme Free on-site parking Full-time, permanent role If you are an experienced Bookkeeper, Accounts Manager or hands-on finance professional looking for a long-term move in a successful SME, this could be exactly what you are looking for. Click apply today or call us for more information and a confidential conversation

The Opportunity\n We are recruiting for a customer-focused professional to join a well-established and growing business as a Customer Service Representative. \n This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and delivering excellent service. Working as part of a collaborative team, you'll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring a positive customer experience from start to finish. Key Responsibilities\n\n • Manage customer enquiries via phone, email and other communication channels.\n, • Process customer orders accurately and efficiently.\n, • Provide timely updates and support throughout the customer journey.\n, • Investigate and resolve customer queries and complaints.\n, • Liaise with internal departments to ensure customer requirements are met.\n, • Maintain accurate records using internal systems and databases.\n, • Build positive relationships with customers and key stakeholders.\n, • Support continuous improvement initiatives to enhance service delivery.\nAbout you\n\n, • Previous experience in a customer service, administration or customer support role.\n, • Excellent communication skills, both written and verbal.\n, • Strong attention to detail and problem-solving abilities.\n, • Comfortable using IT systems and Microsoft Office applications.\n, • Highly organised with the ability to prioritise a busy workload.\n, • Positive, proactive and adaptable approach to work.\n, • A team player who enjoys delivering excellent service.\nNext StepsIf you are interested, please apply online or send your CV to

Customer Care Advisor \n Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. \n You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. \n This is a temporary contract with the potential to become permanent. \n Benefits and Package for Customer Care Advisor: \n\n • Salary: £12.71 Per Hour\n, • Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).\n, • Contract: Temporary with potential to become permanent\n, • Location: Boldon, Sunderland\n, • Start Date: ASAP\n, • Competitive Holiday\n, • Opportunity to progress personally and professionally\n, • Achievable targets\n\n \n Key Responsibilities of Customer Care Advisor: \n\n • Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms\n, • Listen to families' needs, providing empathetic, clear and reassuring guidance\n, • Confidently guide conversations towards booking care home show rounds\n, • Take full ownership of each enquiry from initial contact through to admission\n, • Schedule and conduct follow-up calls to support families throughout their journey\n, • Liaise closely with care home teams to coordinate visits and pre-admission assessments\n, • Arrange second viewings and post-visit check-ins to address outstanding questions\n, • Build trusted relationships with families during significant life transitions\n, • Professionally handle and direct calls from suppliers, relatives and job applicants\n\n Key Skills and Experience of Customer Care Advisor: \n\n • Excellent Customer Service skills - telephone and written\n, • Stay calm and reassuring in sensitive situations\n, • Organisational skills\n, • Naturally show empathy and patience\n, • Communicate with warmth and clarity\n, • Take ownership and follow through\n, • Motivated by helping people make informed decisions\n\n If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! \n Red Recruitment (Business)

\n \n\n\n \n\n\n Marine Customer Services Manager \n South Shields \n Permanent, 35 hours per week \n \n WereHiring! \n \n We are seeking a Marine Customer Service Manager to lead the Marine Schools administration and customer service function at Tyne Coast College. \n \n Key Responsibilities: \n \n \n • To oversee and manage the Marine Schoolcustomerservice area and staff to ensure the highest standard of customer service ismaintainedat all times\n \n \n \n \n \n • Ensuri...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n ZIPC1_UKTJ

Trainee Account Manager \n Our client brings businesses together with communications tech in new and unexpected ways, making their clients more accessible, more productive and more profitable. Working primarily with mid to large-sized UK enterprises, they're recognised leaders within their space. \n In the last year they've experienced an exciting period of growth and have doubled in size, creating lots of opportunities! You'll join a team where there is a great scope for progression, from Trainee to Senior Account Manager and perhaps even a business leader with us in the future! \n Trainee Account Manager Package: \n\n • A competitive basic salary of £22k\n, • Y1 OTE of higher!\n, • Comprehensive support and training - both internal and external\n, • Excellent scope for progression, earning potential, professional and personal development\n, • Regular socials in a welcoming, inclusive atmosphere and regular charity events\n, • Incentive company holidays in the snow and sun!\n, • Lucrative incentive and bonus schemes\n, • Pension\n\n Trainee Account Manager Role: \n\n • Obtain a comprehensive working knowledge of their offering and the marketplace they operate within\n, • Support senior account managers with up and cross selling into larger accounts\n, • Independently manage and sell to lower spend accounts\n, • Develop relationships, rapport and new streams of business with new clients via prospecting, LinkedIn and strategic e-mails\n, • Develop an understanding of their customers, their needs and sell back to them articulately with the correct solution\n, • After 9-12 months, you'll start going out and meeting clients on a face to face basis - directly engaging with customers and taking ultimate responsibility for business relationships\n\n Trainee Account Manager Requirements: \n\n • Educated to degree level\n, • Possess exceptional communication and interpersonal skills\n, • Strong commercial awareness\n, • Self-motivated, with a strong desire to succeed\n, • Ambitious and determined\n\n \n Grab your fast pass! \n Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. \n How does it work? \n\n • \n No CV needed right now - just a simple text chat for 15 minutes. \n • \n Instant feedback - get your personalized "Sales DNA" profile immediately. \n • \n Fast-track your career - secure your seat at our next Live Assessment Day. \n\n Hit apply below, check your inbox, and fast-track your career! \n \n Candidates must be eligible to live and work in the UK.Pareto values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. \n If you require this job specification or to apply in an alternate format, please visit the Pareto website.

Rewards and Benefits on offer: \n\n • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.\n, • You will also be required to work every other Saturday, from 09:00 – 13:00. \n, • A permanent contract from day one.\n, • Working with a friendly customer base.\n, • Superb team culture – everyone is very friendly, warm, and welcoming.\n, • An excellent training programme for the first 4 weeks.\n, • Option for hybrid working, following successful completion of probation/training period.\n, • Newcastle based offices.\n, • Car Parking facilities onsite.\n, • 25 days holidays + bank holidays increasing to 28 after 5 years\n, • Cycle to work scheme\n, • Free Flu Jabs around flu season for those that wish to have them\n, • Metro pass season ticket loan\n, • EAP – Employee Assistance Programme\n, • Company Pension Scheme\n, • A very secure, very well-established employer, with long term career progression.\n\n Your New Career Opportunity: \n MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. \n They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. \n If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. \n You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. \n The job you will be doing: \n\n • Managing inbound telephone calls from clients and prospective clients.\n, • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.\n, • Responding to customer emails.\n, • Assisting with technical queries.\n, • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.\n, • First line response to incoming calls\n, • Accurately and speedily set up new claims\n, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n, • Professional handling of calls to ascertain liability and move forward in a positive manner.\n, • Record all relevant information to reduce potential costs and identify indemnity concerns.\n, • Makes outbound calls when appropriate\n, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.\n, • Accurately setting up of new claims with all preliminary tasks completed.\n, • Proactively manages third party captures.\n, • Communicates with brokers where necessary.\n\n About you: \n\n • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.\n, • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.\n, • Confident telephone manner and to be able to present to your customers in a clear and concise manner.\n, • Strong spoken and written communication skills.\n, • You must be IT iterate and be able to provide a customer service response via emails where required.\n, • Key qualities to possess for the role are a positive, friendly and customer orientated attitude\n, • High attention to detail\n, • Strong time management and organisational skills\n, • A pro-active attitude with a self-starter attitude\n, • You will be looking for a long-term career move\n

REED Business Support is recruiting on behalf of a highly respected, professional and forward thinking organisation in Newcastle that is experiencing continued growth. Due to increased demand, we are looking for multiple Customer Service Advisors to join them on temporary contracts that are expected to last between 6 – 9 months. \n This is a fantastic opportunity for individuals with strong customer service skills who are looking to gain valuable experience within a large corporate environment. \n The Role \n As a Customer Service Advisor, you will be responsible for delivering an exceptional customer experience, acting as a key point of contact and supporting customers with a range of enquiries. \n Working within a collaborative and fast paced environment, you'll be responsible for contacting clients to schedule reviews of their accounts and portfolios, ensuring each interaction is handled in a professional and efficient manner, and adhering to company standards. \n Key Responsibilities: \n\n • Providing a high standard of customer service at every interaction\n, • Updating and maintaining accurate customer records\n, • Managing diaries and scheduling appointments\n, • General admin duties\n, • Supporting customers with account and service related enquiries\n, • Following company procedures and regulatory requirements\n, • Contributing positively to team goals and service excellence\n\n What are we are looking for: \n\n • Previous customer service experience from a range of settings including contact centre, retail, hospitality or office based etc\n, • Excellent communication and interpersonal skills\n, • A positive, professional, and customer focused approach\n, • Strong attention to detail and highly organised\n, • Confident user of IT and able to use multiple systems\n, • The ability to work effectively as part of a team in a fast paced environment\n, • A willingness to learn and adapt\n\n What's on Offer? \n\n • Temporary contract opportunity lasting 6–9 months\n, • Competitive hourly rate + completion of assignment bonus!\n, • Full training and ongoing support\n, • Valuable experience within a well established organisation\n, • Friendly and supportive team environment\n, • Opportunity to develop transferable customer service and administration skills\n\n Hours of Work: \n Monday – Friday – hours between 9:00am – 8:00pm \n Shift patterns are: \n\n • 9:00am – 6:00pm\n, • 10:00am – 7:00pm\n, • 11:00am – 8:00pm\n\n Please note that these roles are fully office based. \n We are looking for candidates to start on Monday 27th July 2026, so you must be immediately available or have little to no notice period! \n

Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 – 13:00. Working with a friendly customer base. Superb team culture – everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. About you: Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude Strong time management and organisational skills

Rewards & Benefits on Offer; \n\n • Full time and permanent job opportunity.\n, • Hybrid working after 6 months probation.\n, • Free on-site parking\n, • Immediate start date\n, • Pension Employee 5% and Employer 3%\n, • Employee Assistance programme\n, • Supportive and friendly working environment.\n\n The Company you will be working with; \n Mtrec Commercial are proudly representing our prestigious client on their search for aconfident and detail... \n \n ZIPC1_UKTJ

Excellent opportunity for an experienced Account Manager to join a well-established company base in Newcastle Upon Tyne Salary: £14.50 per hour plus benefits Job Type: Full Time / Permanent Hours: Hours: 37.5hrs PW. Shift patterns. Week 1 - 05:00 - 13:00. Week 2 - 11:00 - 19:00. Shifts may vary. This role requires flexibility to meet operational needs. The Company Established over 40 years ago, they ... ZIPC1_UKTJ

Account Manager \n Account Manager - Technical Consultancy - Newcastle upon Tyne - Hybrid - £50,000 to £60,000 + Commission \n We are looking for an experienced Account Manager to join a growing technical consultancy team based in Newcastle city centre. \n This is a fantastic opportunity for someone with experience selling people-led consultancy services, managed resource, project teams or technical delivery... \n \n ZIPC1_UKTJ

The CompanyOur client is a niche manufacturing company. A leader in their field they are now recruiting for a Sales Engineer/Account Manager.The RoleYou will be responsible for growing the existing customer base in current and new markets to achieve a sustainable and profitable ongoing business.Being knowledgeable about products and services offered by the company.Promote and increase the sales of products.Raising the company profile by attending exhibitions and tradeshows.Ability to understand technical drawings.Identifying new projects such as product development to tap into new markets sectors.Keeping up to date with competitor and market activity in the business area.Create and implement strategy for the growth pipeline.Develop and implement a structured sales plan for your customers.Ensure that a comprehensive database and excellent records are maintained.Establishing, maintaining, and expanding your client base.Proactively reach out to customers.Compiling and analysing sales figures and producing reports.Manage sales from concept stage through to enquiry and pricing.Follow up identified leads and quotations.Site based in the Newcastle area plus occasional travel.The PersonPrevious experience in a similar role.Excellent communicator both in written and verbal forms.An understanding of construction would be beneficial.Ability to manage and prioritise a busy workload.Proficient numerical skills and ability to demonstrate job costing and pricing.Excellent attention to detail.An ability to read and understand CAD drawings.Must have a driving licence and car.The BenefitsYou will be working for a well-established growing employer.An excellent salary.Annual performance bonus scheme.A good pension scheme.A company experiencing continued growth, expansion and investment.The company are fully compliant with the latest health and safety requirements for current safe working practices.TPBN1_UKTJ

Account Manager Gateshead | Permanent | Hybrid Working | £27,000 - £30,000 DOE + Bonus + Excellent Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships and developing existing accounts? We're recruiting for a well-established global manufacturing and technology business with an outstanding reputation for investing in its people. This is a fantastic opportunity to join a supportive commercial team where you'll inherit an established customer base and focus on growing existing relationships - no cold calling required. Working closely with the wider sales team, you'll become a trusted advisor to your customers, identifying opportunities to increase account value while delivering an exceptional customer experience. What's on Offer £27,000 - £30,000 DOE Quarterly bonus + profit share scheme 36-hour working week with flexible start/finish times (standard hours 8:20am - 4:30pm Monday - Thursday and 1:30pm finish on a Friday!) Home working Fridays after training Free on-site parking 25 days holiday + bank holidays, option to buy more Enhanced pension, life assurance and Health Cash Plan Employee Assistance Programme, 24/7 GP, Cycle to Work, share scheme and employee discounts The Role You'll manage a portfolio of existing customers, helping to retain and grow accounts through excellent relationship management and commercial awareness. Key responsibilities include: Managing and developing existing customer accounts Building long-term customer relationships and delivering regular account reviews Identifying cross-sell, upsell and new product opportunities Managing opportunities from enquiry through to quotation and completion Maintaining accurate CRM records, forecasts and pipeline activity Preparing quotations and supporting tender opportunities Working closely with technical, operations and customer support teams to deliver excellent customer outcomes About You We're looking for someone with: Experience in Account Management, Customer Success, Client Relationship Management or Internal Sales A track record of growing existing customer accounts Strong communication and relationship-building skills Good commercial awareness and a proactive approach Experience using CRM systems and Microsoft Office Excellent organisation and attention to detailExperience working with technical or engineered products would be beneficial but isn't essential, as full product training will be provided. Why Apply? This is a business with low staff turnover, genuine career progression and a collaborative culture where people are valued. If you're looking for a relationship-focused Account Manager role with an excellent benefits package and long-term career prospects, we'd love to hear from you. Please note: Due to the high volume of applications, we're unable to provide individual feedback. If you require any reasonable adjustments during the recruitment process, please let us know. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Telehandler Operator Location: Newcastle upon Tyne Agency: Search Consultancy (Construction & Trades Division) Payment Terms: £21.00 per hour (CIS / Subcontractor Basis, Weekly Pay) Start Date: Immediate (Subject to reference and card verification) Position Type: Full-Time Contract Duration: Ongoing long-term work The Opportunity Search Consultancy's Construction and Trades Division is currently partnering with a principal regional contractor to recruit a highly skilled, safety-conscious Telehandler Operator (Telescopic Handler) for a high-volume development centrally located in Newcastle. This contract offers an immediate start and a consistent, long-term run of local work. As the primary machine operator on site, you will play a pivotal role in the day-to-day logistics, ensuring materials are distributed safely and efficiently to keep all trades moving. For a reliable, experienced driver, this position offers excellent stability, a premium local rate, and continuity of work close to home. Remuneration & Financials CIS Rate: £21.00 per hour (Gross assignment rate) Payment Frequency: Processed accurately every single Friday via our dedicated payroll desk, ensuring reliable weekly cash flow with zero hidden administrative or umbrella fees. Comprehensive Key Responsibilities Operating within a fast-paced construction footprint, your daily schedule will demand sharp spatial awareness, precision machine handling, and close coordination with site management. Your responsibilities will include, but are not limited to: Safe Material Distribution: Safely loading, unloading, and transporting a wide variety of building materials, plant components, and pallets across varying terrain and tight site footprints. Loading Out for Trades: Supplying bricklayers, joiners, roofers, and other site trades with materials at height or across designated work bays in a timely manner. Vehicle Offloading: Managing deliveries to site, ensuring delivery vehicles are offloaded efficiently and materials are safely stockpiled or distributed to eliminate site congestion. Daily Vehicle Inspections: Conducting mandatory pre-op safety checks on the machine (oil levels, hydraulics, tyres, lights, and indicators), reporting any defects immediately, and maintaining a clean cab. Site Logistics Support: Assisting with general site duties or machine transitions under the instruction of the Site Manager during downtime. Strict Health & Safety Compliance: Operating the machine in strict accordance with site speed limits, load charts, and safety protocols, displaying total awareness of ground workers and changing site conditions. Rigid Candidate Requirements To maintain the strict safety standards required on this project, candidates must explicitly meet the following criteria prior to deployment: Valid Operator Ticket: Must hold a valid CPCS Card (Blue Competent Operator preferred) or a registered NPORS Card with the Telescopic Handler category. Industry Experience: A proven, demonstrable track record operating a Telehandler on busy commercial or high-volume residential construction sites. Machine Competency: Comfortable handling a range of machine sizes and working confidently on rough or changing winter ground conditions. Full 5-Point PPE: Ownership of standard site protective equipment required when stepping out of the cab (Hard hat, high-vis jacket/vest, steel toe-cap boots, protective gloves, and safety glasses). Professional References: Ability to provide the contact details of a recent Site Manager, foreman, or supervisor who can verify your machine competency, punctuality, and attendance. Right to Work: Verifiable right to work within the United Kingdom. Why Partner with Search Consultancy? Local Stability: This contract is based entirely within the Newcastle area, offering a reliable local commute and eliminating long travel overheads. Dedicated Support: You will have a direct line to a specialist construction consultant who understands your trade and actively manages your contract. The Search Pipeline: Search is a preferred labour supplier across the North East. Operators who exhibit excellent reliability, machine care, and punctuality are systematically prioritised for seamless transition onto subsequent long-term commercial, industrial, or civil projects locally. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Expert Site: Tyne River House Gateshead, NE11 9SZ Start Date:14/09/2026 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £24,784.50 What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us - Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours! #Priority

Customer Service Advisor (Telephone Based) - 9am till 5pm 12 weeks months onsite Training, then Hybrid 3 days at home per week. Newcastle City Centre | 💰 £26,500 | 🕘 Monday–Friday, 9–5 Join a global financial services brand in a modern, open-plan office right in the heart of Newcastle. This is a permanent opportunity from day one, perfect for someone who enjoys helping people and delivering great service over the phone. What you’ll be doing: Handling inbound customer calls Providing support, guidance, and solutions Delivering a high-quality customer experience every timeWhat’s on offer: £26,500 salary 3 months full training onsite, then hybrid (2 days in office) 26 days holiday + bank holidays Excellent pension scheme Clear progression within a global businessIf you’re confident on the phone, customer-focused, and looking for a stable role with real growth potential—this could be the one for you

Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group, we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers. The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impactAt Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. INT-IND

Nigel Wright are delighted to be supporting a growing and customer-focused organisation in the recruitment of a Customer Service Agent. This is an excellent opportunity to join a supportive team environment where delivering outstanding customer experiences is at the heart of everything they do. The Opportunity As a Customer Service Agent, you'll be the first point of contact for customers, helping to resolve enquiries, provide information and ensure a positive experience across multiple communication channels. You'll play a key role within a busy Customer Operations team, taking ownership of customer queries and working collaboratively with colleagues to deliver excellent service. Key Responsibilities Handle customer enquiries via phone, email and live chat. Provide clear and accurate information regarding products and services. Resolve customer issues efficiently, escalating complex cases when required. Work closely with internal teams and external suppliers to resolve service-related queries. Maintain accurate customer records and update internal systems. Identify opportunities to promote additional products and services where appropriate. Manage your workload effectively to meet service and performance targets. Deliver a consistently high standard of customer care and professionalism. About You We're keen to speak with individuals who can demonstrate: Previous customer service or customer-facing experience. Excellent verbal and written communication skills. A positive, professional and customer-focused approach. Strong problem-solving abilities and attention to detail. The ability to thrive in a fast-paced environment. Confidence working both independently and as part of a team. Competent IT skills, including experience using computer-based systems. A resilient and adaptable approach when managing customer enquiries. What's on Offer? Competitive salary. 25 days annual leave plus bank holidays. Employer pension contribution. Healthcare plan. Employee Assistance Programme with 24-hour GP access. Group Income Protection. Ongoing training and development opportunities. Structured career progression pathways. A collaborative and supportive working environment. Regular company social events. Apply Now If you're passionate about providing exceptional customer service and are looking to join an organisation that genuinely invests in its people, we'd love to hear from you

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BMSL are looking for a Telehandler for Castle Leazes - Newcastle. Trade: Telehandler Location: Castle Leazes - Newcastle Rate: £21 per hour Hours: 40 hours per week Duration: 28 months / 2.5 years Start date: ASAP Requirements: CSCS card We look forward to hearing from you

Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: · Have strong communication skills and customer service skills · Be self-motivated · Have a tenacious approach to personal development · Possess a competitive sales mentality · Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: · Approach new and potential customers on behalf of their clients · Keep up to date with relevant client product information · Understand customer trends and market traits in fundraising · Provide excellent Customer Service in a professional manner · Complete Sales and relevant paperwork to a high standard · Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, brand awareness fee (where applicable) plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Danish and ready for an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and friendly Danish Speaking Customer Representative to join our dynamic team! This role not only offers the chance to provide exceptional customer service but also the incredible benefit of living in the beautiful surroundings of Greece, with all relocation costs covered! Your Role: • Deliver outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Communicate via various channels, including phone, email, and chat, to assist customers effectively., • Become skilled in our client systems to provide fast and high-quality service., • Collaborate with team members to ensure timely resolutions of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Eager to learn new tools and technologies appropriate for remote work., • Self-motivated and proactive, thriving in a dynamic environment., • Willingness to relocate to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Next Job Abroad is thrilled to offer an exciting opportunity for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! This role is designed for individuals with a strong sales background and a commitment to delivering exceptional customer service. In this position, you will assist customers with their banking needs while promoting a variety of financial products. This is a fantastic chance to enhance your career in a vibrant location with a rich culture and stunning scenery! • Respond to customer inquiries about banking products and services in both Danish and English., • Utilize your sales skills to identify customer needs and recommend tailored financial solutions., • Assist clients with account openings, transactions, and general inquiries related to banking services., • Collaborate with the sales team to achieve and exceed company sales goals., • Handle customer complaints and provide timely resolutions to ensure high satisfaction levels., • Accurately document all interactions and transactions in our systems., • Stay updated on banking regulations and company products to provide precise information., • Fluency in Danish and proficiency in English; knowledge of additional languages is a bonus., • A minimum of 1 year experience in customer service or sales, preferably in a banking or sales environment., • Proven ability to achieve sales targets and enhance customer experiences., • Excellent communication skills, both written and verbal., • Adept at managing multiple tasks in a fast-paced environment., • Familiarity with banking software and CRM systems is advantageous., • Willingness to relocate to Malta and embrace a dynamic new environment., • Career growth opportunities in a renowned global bank., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €25.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. This role is part of our Estate Agency (EA) business, where our partners are at the heart of everything we do, and we’re dedicated to helping them thrive in an increasingly competitive market. You’ll be taking care of a diverse customer base made up of various corporate branches we partner with. Your goal will be to achieve activity, growth, retention, and partner satisfaction targets. You’ll accomplish this by understanding their needs, recommending tailored solutions, and providing outstanding value through market insight and data. Package - £32,000-£35,000, £7,500 OTE (uncapped & guaranteed for the first 4 months) What you'll do: • Proactively reach out to an existing partner base of around 180 accounts across the territory., • Understand the needs of our estate agent partners, identify growth opportunities, and present tailored solutions through phone and video calls (MS Teams)., • Interpret and share partners’ performance data through engaging storytelling to add value and demonstrate ROI., • Meet weekly KPIs and performance metrics that align with business goals, including telephone and virtual meetings, quarterly contact rate, revenue, and retention., • Introduce new Rightmove initiatives and business campaigns to our partners., • Identify and conduct relevant product and service training with partners to strengthen our relationships., • Be the go-to person for answering partner queries, resolving issues, and providing effective solutions., • Keep all information updated in relevant databases and ensure CRMs are maintained accurately., • Collaborate with internal teams to build strong relationships and deliver the best outcomes for our partners., • Regularly share insights with colleagues and key internal stakeholders to enhance our service and product offerings., • Plan and prepare for your partner base, including weekly priorities, retention strategies, and growth opportunities. You are someone who: • Consistently exceeds B2B sales targets and business KPIs., • Has a positive “can-do” attitude and a growth-oriented mindset., • Thrives in and contributes to a dynamic and hardworking team environment., • Effectively manages partner expectations and delivers exceptional service., • Shows tenacity, resilience, and flexibility in all situations., • Takes ownership and accountability for your account base and actions., • Exhibits a growth mindset and a willingness to learn, develop, and embrace feedback., • Excellent verbal and written communication skills., • Demonstrates strong planning and organisational abilities. Salary range £30,000 - £35,000 GBP Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: • We create value…by delivering results and building trust with partners and consumers., • We think bigger…by acting with curiosity and setting bold aspirations., • We care deeply…by being real, having fun, and valuing diversity., • We move together…by being one team - internally collaborative, externally competitive., • We make a difference…by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making...... People are the foundation of Rightmove - We’ll help you build a career on it. What we offer • Cash plan for dental, optical and physio treatments., • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan., • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes., • Contributory stakeholder pension., • Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life., • Competitive compensation package., • Paid leave for maternity, paternity, adoption & fertility., • Travel Loans, Bike to Work scheme, Rental Deposit Loan., • Charitable contributions through Payroll Giving and donation matching., • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more., • We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our , which explains how we handle and protect your personal information during the recruitment process.

Paid Social Account Manager | E-commerce | Fully Remote (UK-Based) | £35,000 Love Paid Social? Got a knack for scaling e-commerce brands? This one’s for you. Our client, a growing social ad agency working with some of the most exciting e-commerce brands, is on the hunt for a Paid Social Account Manager. You’ll be leading Meta ad campaigns that drive real results - think sales, conversions, and growth. *This role is remote-first, but they like to keep it real with monthly meetups in London, Manchester or Glasgow* What You’ll Be Doing • Running Facebook & Instagram ads like a pro - launching, optimising, scaling., • Managing campaigns with big budgets - £1M+ spend? No problem., • Testing creative, copy, audiences - always tweaking to find what works., • Using data to get smarter - Excel is your mate., • Working closely with clients to smash targets and build strong relationships. What You’ll Bring: • 2+ years in paid social, with e-commerce brand experience., • Confidence running Meta Ads Manager - this is your playground., • A sharp eye for detail and a love for results., • Comfortable talking shop with clients - you get what they need., • Fast learner, self-starter, team player. Nice to Have: • TikTok, Snapchat, Pinterest or LinkedIn ads experience., • Programmatic ad buying knowledge., • Degree? Cool. But we care more about what you can do. Perks: • Monthly wellness budget - take care of you., • MacBook, iPhone, home office setup - we’ve got you., • Annual bonus for smashing it., • Monthly team socials (yes, they’re fun too).

Our client is seeking a skilled E-Commerce Performance Account Manager to support a growing portfolio of online brands, as an Independent Contractor. This fully remote opportunity is ideal for someone with a strong background in performance marketing and account management who thrives in a fast-paced, client-facing environment. In this role, you'll be responsible for managing a group of e-commerce accounts, focusing on performance, relationship management, and strategic growth initiatives. Duties & Responsibilities: Serve as the primary point of contact for a portfolio of 10-15 clients. Lead regular strategy and performance calls with each client (typically every two weeks). Analyse campaign data and store performance to identify opportunities and provide actionable insights. Coordinate deliverables with internal teams, ensuring high-quality and timely execution. Identify opportunities to improve account performance and recommend additional services when relevant. Maintain clear documentation and reporting for each client’s account activity and outcomes. Support alignment between client goals and team execution. Desired Experience & Qualification: Bachelor of Commerce Degree in marketing, business, or a related field (preferred but not essential) Proven experience in e-commerce account or performance management Strong knowledge of e-commerce strategy, marketing funnels, and customer journeys Experience with Shopify (or similar platforms) Comfortable analysing performance data and drawing out key insights Excellent communication and presentation skills Strong project management and multitasking ability Fluent in English (written and verbal) Must be available immediately and willing to work as an indepdendent contractor. Must be willing to work US hours.

The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the worlds largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in to a live production environment. This will be working across Tokens market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe. As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Tokens Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities. The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms. It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created. • Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation, • Initially focusing on a relatively small group of our most strategic, large international customers, • Leading, driving and owning client-specific technical investigations, • Managing and driving to conclusion connection requests for new banks, • Oversight and management of new TPP (Third Party Provider) on-boarding requests, • Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base), • Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation, • Provide trainings and coaching to Level 1 customer support team on our products, • Coordinate work of internal teams where needed to resolve issues and to deliver fixes, • Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market, • Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers, • Highly professional approach and great communication skills with an ability to think on your feet, • Highly collaborative people who understand and value the power of working together as a team, • Passion for understanding our market, product and technology, • Ability to find innovative and pragmatic solutions, • Confident in making decisions during investigation and delivery activities, • 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry., • Technical, • Familiarity with REST API is a must, • Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus, • Familiarity with ISO20022 would be a plus, • Industry Solutions, • Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must., • Prior knowledge or exposure to Open Banking ecosystem would be a plus, • Knowledge of banking security, authentication technologies and identity management solutions, • Service Delivery and Support, • Truly passionate about customer delivery and support - with high levels of resilience, • Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role, • Experience of delivering and supporting mission-critical, high availability systems and solutions, • General, • Extraordinary organisational, communication (written and verbal) and interpersonal skills, • Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits, • Excellent presentation skillsOpen to allToken is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.

We're delighted to be working with one of the UK's leading medical communications agencies, seeking an Account Executive or Account Manager to join their dedicated and expanding team. You will join their client services team responsible for multiple projects, and handling one major client as the day-to-day contact, taking ownership of effective and efficient delivery of allocated tasks. Key responsibilities include ensuring work is delivered on time in full and to the highest quality standards, meeting the client's needs by working in partnership with all key functions within the agency, through regular, collaborative, clear and directive communication. Other duties include: • Creating, building & maintaining strong, effective relationships with new and existing clients, • Project management of campaigns from brief to execution, • Work closely and collaboratively with internal teams on content strategy and production management, utilising strong problem solving, multitasking and proactive/reactive prioritisation skills, • Responsible for developing and managing the day-today internal and external communications necessary to manage expectations, • Take ownership of effective management and adherence to budgets and timelines, liaising in a timely, clear and collaborative manner with project team members and creative services manager as required, • Providing input and managing the implementation of new and existing campaigns to ensure clients' needs are met, • Identifying and planning communications activities and opportunities, contributing to strategic plans, • Updating clients on project timelines, with clear, agreed, actionable next steps with deadlines It is essential you have medical communications experience and a relevant scientific or medical degree. This is a hybrid working position and requires only 1 day in the office each week. This is an exciting opportunity, with real career growth opportunities. Our client takes special pride in being a warm and embracing employer - benefits of joining their team include: • 25 days annual leave - plus bank holidays and company holidays, • Health cash plan, • Health and well-being programmes, • Annual flu jab, • Private pension scheme, • Competitive salary, • Professional learning and development If any of this sounds interesting and you would be open to a conversation to find out more, please send us a copy of your CV and we'll be in touch to discuss the role in more detail. Zero Surplus is East Anglia's premier communications recruitment agency, based just outside Cambridge. Our recruiters source staff for small and international B2B & B2C businesses across Essex and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America. The Role As a Commercial Account Manager at Laundryheap, you will look after a group of business clients across the UK. Your main job is to keep clients happy, make sure they stay with us, and help grow their business with Laundryheap. You will also support new clients as they join and find ways to increase the services they use. You will work closely with teams like Operations, Partnerships, and Commercial to make sure clients get a smooth and reliable service. This role suits someone who is comfortable working independently, enjoys a fast-paced environment, and likes building long-term client relationships. Key Responsibilities • Account Management & Retention: Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. Be the main point of contact for client questions, issues, and regular business discussions. Run regular check-ins and quarterly reviews to understand client needs and performance. Spot any risk of clients leaving and take action to retain them. Handle contract renewals, pricing updates, and service agreements • Revenue Growth & Upsell: Look for opportunities to grow each account through additional services or increased usage. Work with the Business Development team to ensure a smooth handover of new clients. Create simple growth plans for key accounts with clear targets. Track account performance and highlight any risks or o opportunities, • Client Onboarding & Enablement: Support new clients during onboarding to ensure a smooth start. Help clients understand how to use the platform and services effectively. Work with Operations and Logistics to align schedules and service delivery, • Reporting & CRM: Keep all client information and updates accurate in the CRM system Share regular updates on account performance with the Commercial Director Support forecasting by tracking expected revenue and volumes What We’re Looking For Essential • 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory, • Proven ability to retain and grow client accounts, • Strong communication and relationship management skills, including working with senior stakeholders, • Comfortable using data, CRM systems, and reports to manage accounts, • Confident, professional, and clear in communication, • Able to manage your own workload and handle multiple clients independently, • Right to work in the UK Desirable • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services, • Familiarity with CRM tools like HubSpot and basic data reporting, • An existing network in hospitality, Airbnb management, or corporate services, • Experience working in a fast-growing or scale-up business environment Work Schedule • Remote: 9:00 am to 6:00 pm, • 9-hour shift (8 working hours) We’re looking for driven, relationship-focused individuals who thrive on ownership, enjoy building long-term client partnerships, and aren’t afraid to take initiative in a fast-paced environment. If that sounds like you, don’t miss this opportunity—apply now and grow your career with the international team at Laundryheap!

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Take charge of a £2M territory and grow your sales career with uncapped earnings and full control of UK accounts. You'll decide the strategy, plan your own visits and shape customer relationships with your expertise. With 4 days a week in the field, you'll have the freedom to focus on high-value accounts while a strong internal sales team backs you from the office. There's also an industry-leading technical team ready to join you on-site, where specialist knowledge can close bigger deals. Monthly commission and an annual bonus scheme mean your sales success will directly boost your take-home pay by up to £10,000. You'll also get a choice of company car or car allowance, including Electric Vehicle options, plus an iPhone and laptop to stay connected. Standard hours, 25 days' holiday and optional healthcare plans give you structure and peace of mind, while regular appraisals and targeted development plans keep your career moving forward. Whether it's online training or instructor-led workshops, you'll have everything to sharpen your skills and increase your impact. What you'll do Manage and grow a customer base across Coventry and Milton Keynes, building strong relationships and increasing product range adoption. You'll identify new opportunities, follow up on marketing leads and use your networking to expand your territory. You'll work closely with internal and technical teams to deliver the right solutions, becoming a trusted advisor to customers in the industrial automation and control sector. What you'll need • Experience in technical sales, ideally in automation or control solutions, • Strong communication and relationship-building skills, • A track record of meeting or exceeding sales targets About the company You'll be joining one of the UK's leading distributors of industrial automation and control products, with over 250 associates across the UK. The business is always moving forward, encouraging development and progression for both individuals and the company. Acquisitions and growth help strengthen the team's skills and offerings, ensuring you'll be part of a company that supports your career advancement. Please click the Apply button. Don't worry if your resumé isn't up to date. Just send what you have, and we'll deal with that later. Just make a note of where you are and your job title in the cover letter free text. You can also connect with me, Mark Hopkins, at Thomas Lee Recruitment, on LinkedIn (or find my website - all comms lead to me). Every application receives a response.

Account Manager (E-commerce) Function: Performance Creative | Account Management | UGC & Launch Execution Reports to: Senior Account Manager Location: Hybrid - The Roundhouse, Camden Compensation: £35,000 – £44,000 The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK., • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised., • Highest independent agency spend on Meta in 2025., • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., • Two production studios (London and Manchester), • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. About the role: We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage. This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level. • Own day-to-day client communication across assigned accounts, • Lead client calls, updates, and check-ins with confidence and commercial context, • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin, • Act as the alignment point between client expectations and campaign delivery, • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress, • Manage quality control across all deliverables, • Provide clients with a clear, confident narrative around performance and commercials, • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated, • Flag risks early with a recommended course of action or solution, • Protect account health - balancing client satisfaction, retention, and agency profitability, • 2+ years' experience in account management, client services or project coordination (agency preferred), • Exposure to UGC, social-first creative or performance marketing, • Strong communication skills — clear, calm, and confident with clients and internally, • Commercial awareness — you understand that great outcomes need to be profitable ones, • Organised and process-driven, comfortable managing multiple accounts without losing grip on the details, • Curiosity and eagerness to learn how performance creative drives growth, • Familiarity with Meta & TikTok ecosystems (conceptually, not buying), • A proactive, decision-led mindset — you move with intent, not just instruction, • Outcome-led - you focus on results and see delivery through with purpose, • Commercially aware - you understand the agency dynamic as well as the client’s needs, • Alignment-driven - you bring teams and priorities together to keep things moving, • Launch-minded - you’re comfortable with pace, pressure, and key delivery moments, • Client-first - you build trust through clarity, honesty and follow-through, • Process-oriented - you create structure and keep things running smoothly, • Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria) We are currently hiring Danish-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. This is a great chance to begin or advance your international career with full relocation support, a stable income, and excellent working conditions all while working from home. Key Details: • Languages: Danish (C1+ or higher) and English (B2+), • Location: Anywhere in Portugal, Greece, or Bulgaria (EU passport required), • Work Type: Permanent, full-time remote contract, • Monthly Salary: 1,700-2,400euro net (12-month salary), • Signing Bonus: 5000euro (depending on the project, • Relocation Support: Includes flight, hotel accommodation for 46 weeks, and help with finding long-term housing, • Home Office Setup: Computer and Wi-Fi connection provided, • Housing Costs: A fully furnished 40 m² apartment costs approximately 250-400euro/month depending on the location, • Also Available roles with room fully paid by the company (with bills and all) Benefits: • Paid training, • Medical and personal insurance, • International work environment, • Career growth opportunities Open Roles: • Content Moderator: Review and ensure safe, high-quality online content, • Customer Support & Marketing: Assist customers via phone, email, or chat Important: These roles are available only to EU passport holders. Interested? Contact me for more information or to apply: _ WhatsApp: +39 334 619 6398

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: • Receive incoming calls, • Deliver high quality customer service, • Assist with new customer's enquiries, • Process orders received via the telephone, fax, e-mail or internet, • Be proactive in the area of Customer retention Person Specification: • Fluent in German & English, • Strong customer focus and professional approach, • Excellent communication skills, both oral and written, • Ability to work effectively as part of a team, • Good computer skills, • Positive "can do" attitude This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

FJA are recruiting for an experienced Client Relationship Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience. This is not a Sales based role - you will be managing a very well established account / client base, with a full focus on building and maintaining solid relationships with all clients. This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base. Benefits in the role of Client Relationship Manager : • Remote working role (covering a Southern client account base), • Company car scheme, • 35 hour working week - Mon - Fri 9am - 5pm, • Private Bupa medical cover and optical / dental schemes, • Generous annual leave with a buy and sell scheme, • Gym and retail discounts, • Plus many more!! Client Relationship Manager role: • Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement, • Manage an allocated region of existing customers in line with business values, to ensure account retention and growth, • Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties, • Striving to continuously improve company products, service and customer experience, • Remain aware of industry changes and developments to ensure legislation compliance, • Take accountability for all customer needs and requirements, including general queries, • Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements, • Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers, • Produce accurate, regular customer updates for the Operations Team Manager and Directors, • Where appropriate, making recommendations for improvements and changes across products and systems The Client Relationship Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients. My client has an excellent reputation in the industry and hold many accreditations - they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Wij zijn een werkgever die gelijke kansen biedt en we verwelkomen sollicitaties van alle geschikte gekwalificeerde personen Bent u op zoek naar een lonende carrière? Heeft u talent voor het opbouwen van relaties met mensen? Dan bent u bij ons aan het juiste adres. Er is een reden dat Teleperformance keer op keer wordt erkend door analisten en experts in de sector. We worden gedreven door een passie om het geweldige te bereiken en een diep verlangen om echte resultaten te leveren voor onze klanten en zijn gecertificeerd als een van de 36 beste werkplekken in het VK. Functieomschrijving – Vloeiend Nederlands Klantenservice Specialist Startdatum: 09 Juni 2025 Salaris: £ 23,809,50 Locatie: THUISWERKEN - Gevestigd in het VK Werkuren: maandag tot en met vrijdag 07:45-16:15 Trainingsperiode: 2 weken, volledige aanwezigheid vereist. Contract: Vast ID: Paspoort of geboorteakte, nationaal verzekeringsnummer en adresbewijs zijn vereist (gedateerd in de afgelopen 3 maanden). Dagelijkse verantwoordelijkheden als klantenservicemedewerker: Je begint je dag door in te loggen op je systemen en ervoor te zorgen dat je klaar bent voor de dag die komen gaat. Je speelt een belangrijke rol bij het bieden van ondersteuning en begeleiding (geen advies) bij het visum- en immigratieproces en het doorverwijzen van klanten naar waar ze zowel online informatie als hulpmiddelen kunnen vinden via een telefoonlijn en door e-mails te beantwoorden. Werk energiek en enthousiast als onderdeel van een goed presterend klantenserviceteam. Je werkt in een snelle, doelgerichte omgeving en streeft ernaar om alle vragen op een beleefde en professionele manier te beantwoorden. Vereiste vaardigheden om klantenservicemedewerker te worden: • Sterke mondelinge en schriftelijke vaardigheden in het Engels en Nederlands met een goed oog voor detail., • Vermogen om samenwerkingsrelaties op te bouwen in een snelle omgeving., • Een goede houding en in staat zijn om met een grote verscheidenheid aan mensen te werken., • Professionele en vriendelijke telefoontoon., • Ervaring met klantenservice., • Ervaring met werken in een doelgerichte omgeving met een hoge standaard., • PC-vaardigheden en het vermogen om eenvoudig door meerdere systemen te navigeren., • Een goede typesnelheid., • Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren., • In staat om te werken in een snelle, boeiende omgeving. Wat geven we je? Nou, er is genoeg, waar beginnen we? • Betaalde virtuele klassikale training en nog eens 2 weken in een speciale virtuele ruimte die we "Nesting" noemen., • Nesting is waar de actie plaatsvindt en waar je je eerste live-gesprekken voert. Dit is ook waar de zenuwen toeslaan en fouten kunnen gebeuren, maar maak je geen zorgen, dat verwachten we. We maken het onze verantwoordelijkheid om voor je te zorgen met volledige ondersteuning van ervaren leden van het team die klaar staan ??om te helpen., • De kans om je vaardigheden te laten zien en je carrière te versnellen via ons interne progressiepad., • Winter- en zomerfeesten, meestal gehouden op fantastische locaties. Gratis eten en drinken! Afhankelijk van de locatie Is er nog iets anders dat we te bieden hebben? Altijd, en om er maar een paar te noemen........ • Employee Assistance Programme en Help at hand, • 24/7 toegang tot een vertrouwelijke counseling- en informatielijn, 365 dagen per jaar via de Help@Hand-app, • Toegang tot externe huisartsen met een onbeperkt aantal videoconsulten, elk tot 20 minuten durende sessies, • Toegang tot online geestelijke gezondheidsondersteuning met geregistreerde therapeuten (onder voorbehoud van verwijzing via de telefonische hulplijn), • Online webportaal, met zelfhulpgidsen, webinars en veel nuttige tools en advies over onderwerpen zoals het leven, gezin, financiën en juridische zorgen., • Oogzorgvouchers, • Doelgerichte prikkels en prijzen, • Activiteiten voor werknemersbetrokkenheid, • Extraatjes op het werk WOW-punten #priority