Customer Services Administrator
hace 3 días
Kettering
Logistics Customer Services AdministratorKetteringHours - Monday to Friday 0600-1430£13.37 per hour Temporary - Permananet Do you thrive on delivering exceptional service and ensuring operations run like clockwork?Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.What You’ll Be Doing ...\n\n • Process Orders: Accurately handle customer orders, following SLAs and internal procedures.\n, • Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.\n, • Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.\n, • Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.\nAbout you ...\n\n, • Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.\n, • Proactive Thinking: You anticipate needs and take initiative to meet them.\n, • Strong Communication: You’re persuasive, confident, and know how to build trust quickly.\n, • Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.\n, • High Standards: You’re motivated to exceed expectations and embrace feedback to grow.\n, • Resilience: You stay cool under pressure and bounce back stronger from setbacks.\nYour Experience & Skills ...\n\n, • Solid experience in a fast-paced, high-demand customer service environment\n, • Interest in B2B relationships and logistics\n, • Proficiency in Microsoft Office (especially Word and Excel)\nWhat's on offer ...\n\n, • A competitive salary\n, • Regular performance reviews to support your growth\n, • Opportunities to keep up with the latest technologies and industry trends\n, • Access to industry literature, internal training, and expert knowledge\n, • A dynamic team culture where your voice matters and your contributions count\nIf you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!