Customer Service Administrator
hace 8 días
Kettering
Customer Service Administrator Desborough, NN14 £13.50 Per Hour We are looking for a customer-focused individual to join a busy team based in Desborough, NN14. The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems. You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots. Days & Hours Monday to Friday 08:00am 17:00pm Main Duties • Answering emails from both internal and external personnel, • Problem solving for clients, customers, and internal departments, • Meeting client and customer expectations, • Resolving customer and client queries, • Providing reports in a timely manner, • Checking deliveries have cleared on the system and investigate any issues, • Chase outstanding deliveries About You • Excellent communication skills, • Customer service experience, • Ability to work in a fast-paced environment, • Experience using SAP, • IT literate; Microsoft Excel, PowerPoint, and Outlook, • Excellent attention to detail, • Good...