Customer Service Coordinator
20 days ago
Banbury
Customer Service Coordinator \n Salary £28,000 per annum + Bonus £600.00 - £1000.00 – per annum \n Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team. \n\n • Responsible for a team of engineers, usually 2-4 depending on experience.\n, • Responding to customer inquiries and keeping them up to date with progress.\n, • Arranging annual and bi-annual callouts for routing calibration for equipment.\n, • Assist the engineers with diary management, routing and ensure you communicate as a team.\n, • Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.\n, • 60% telephone liaison, 40% Invoicing\n, • Complete administration of engineer reports and customer invoicing within 48 hours.\n, • Ensure the CRM system is kept accurate and up to date\n, • Update the customer database, gather further details for customer records.\n, • Monitor the department email inbox and respond to customers based on the urgency.\n\n Skills required: \n Experience within Customer Services essential \n Preference given to those from an Automotive background – (Service Advisor) \n Preference given to those with technical parts experience \n Excellent telephone manner \n Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration \n Strong attention to detail \n Team player, keen to work within a small friendly fast-paced team \n Good MS Office skills \n 25 days of annual leave, plus 8 bank holidays. \n Working hours are 08:30 — 17:00 Mon to Thu and 08:30 — 16:30 Fri. (1 hour for lunch)