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Resident Liaison Officer \n Location: Bedford (Hybrid)Salary: £33,216 and company vanDepartment: In-House Maintenance Service (IHMS)Reporting to: Planned Works Manager \n \n We are looking for a customer-focused and proactive Resident Liaison Officer to join our Planned Works team. This is a key role acting as the primary point of contact for residents throughout planned improvement works, including kitchen and bathroom replacement programmes. You'll work closely with customers, designers, operatives, contractors and internal teams to ensure works are delivered efficiently whilst providing an outstanding customer experience. \n \n Why Join Us? \n This is more than just a scheduling role - it's your chance to be a key player in a team that values your input and supports your growth. You'll help shape a service that puts people first, every time. \n \n Key Responsibilities \n · Act as the main point of contact for residents before, during and after planned works. \n · Build positive relationships with customers, ensuring they are informed, supported and engaged throughout the programme. \n · Coordinate access arrangements and help ensure works are completed within agreed timescales. \n · Support the scheduling and coordination of planned maintenance activities to maximise productivity and minimise disruption. \n · Work closely with kitchen designers, surveyors, site teams and contractors to deliver customer-focused solutions. \n · Record and manage customer choices relating to kitchen and bathroom installations. \n · Attend customer visits, accompanied surveys and work-in-progress inspections where required. \n · Investigate and resolve customer queries, concerns and complaints, ensuring positive outcomes. \n · Monitor progress of works and proactively communicate any changes or delays. \n · Support continuous improvement initiatives and contribute ideas to enhance service delivery. \n · Ensure compliance with health and safety, GDPR and company policies and procedures. \n \n Essential Experience & Skills \n · Minimum of 2 years' experience in logistical planning, scheduling or a similar customer-focused coordination role. \n · Strong organisational and time management skills. \n · Ability to take ownership of issues and see them through to resolution. \n · Excellent communication and relationship-building skills. \n · Proactive, adaptable and solutions-focused approach. \n · Strong IT skills, including Microsoft Office 365 and planning or scheduling systems. \n · Experience working within demanding environments with competing priorities and tight deadlines. \n · Demonstrable commitment to delivering excellent customer service. \n · Ability to work collaboratively across teams whilst also managing your own workload. \n Desirable \n · Experience working within the housing, social housing or property maintenance sector. \n · Previous experience supporting planned maintenance, kitchen or bathroom replacement programmes. \n · Experience using CAD systems or working alongside design teams. \n \n Our values \n At bpha, our values are at the heart of everything we do: \n We take responsibility: We do what we say and are accountable for our actions. \n We show empathy: We respect and listen to every colleague and customer. \n We are better together: We value diversity and achieve more as one team. \n We are ambitious: We strive for excellence and make a positive difference. \n \n Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.

Technical Operations Manager Location: Cranfield, Bedfordshire Hours: Monday – Friday - 9:00am - 5:00pm Salary: £35,000 - £40,000 per annum Are you an experienced automotive professional looking to move away from the workshop into an office-based management role? We're recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service. You'll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations. What you'll be doing Investigating and resolving technical complaints relating to vehicle damage and windscreen installations. Liaising with customers, technicians and insurance companies to achieve positive outcomes. Assessing liability and recommending appropriate resolutions. Identifying training needs and supporting the ongoing development of technicians. Providing technical advice and guidance to the field-based fitting teams. Monitoring quality standards and identifying opportunities for continuous improvement. Maintaining accurate records and producing reports using internal syste...

Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time | Permanent Salary: up to £35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer s...

Are you an experienced care professional with a passion for delivering high-quality, person-centred care? We are looking for an enthusiastic and dedicated Extra Care Registered Manager to lead the day-to-day operation of our Extra Care service, ensuring outstanding care, excellent staff leadership, and full regulatory compliance. This is an exciting opportunity to join a supportive organisation where you can make a real difference to the lives of people living independently within an Extra Care setting. About the Role As Extra Care Registered Manager, you will be responsible for the safe, effective and efficient management of the service. You will lead and inspire your team, ensuring customers receive compassionate, high-quality care while maintaining compliance with all legislative and regulatory requirements. Key Responsibilities - please note this is not an exhausted list Oversee the day-to-day management of the Extra Care service. Lead, motivate and develop a team of coordinators, supervisors and care staff. Ensure safe, person-centred care is delivered in line with company policies and CQC standards. Manage staffing, recruitment, induction, training, supervision and performance. Complete customer assessments, risk assessments and personalised care plans. Promote customers' dignity, independence, choice and wellbeing at all times. Monitor quality, investigate incidents and complaints, and implement cont...

Technical Operations Manager Location: Cranfield, Bedfordshire Hours: Monday – Friday - 9:00am - 5:00pm Salary: £35,000 - £40,000 per annum Are you an experienced automotive professional looking to move away from the workshop into an office-based management role? We're recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service. You'll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations. What you'll be doing • Investigating and resolving technical complaints relating to vehicle damage and windscreen installations., • Liaising with customers, technicians and insurance companies to achieve positive outcomes., • Assessing liability and recommending appropriate resolutions., • Identifying training needs and supporting the ongoing development of technicians., • Providing technical advice and guidance to the field-based fitting teams., • Monitoring quality standards and identifying opportunities for continuous improvement., • Maintaining accurate records and producing reports using internal systems....

We are currently looking for an experienced Private Sector Housing Officer to join a busy Private Sector Housing team. This Private Sector Housing Officer role will focus on improving housing standards, enforcing private sector housing legislation and delivering statutory housing functions across the private rented sector. The successful candidate will manage a varied caseload covering housing conditions, HMO standards, enforcement, disabled facilities grants and housing assistance. This Private Sector Housing Officer position would suit someone with strong experience within private sector housing enforcement and housing standards. The Role - Investigating complaints relating to private sector housing conditions and housing standards. - Carrying out inspections under the Housing Act 2004 and Housing Health and Safety Rating System (HHSRS). - Using statutory enforcement powers to improve housing conditions in line with council policy. - Investigating illegal eviction, harassment and other private sector housing matters. - Delivering Housing Assistance programmes, including Disabled Facilities Grants and discretionary assistance schemes. - Providing technical advice to residents, landlords, letting agents and other stakeholders. - Managing a varied caseload across all areas of Private Sector Housing. - Maintaining accurate case records and housing management systems. - Supporting homelessness prevention through liaison with Ho...

Our client is looking to recruit a Supply Chain Administrator for a 2 month temp position, could go on longer. Role Purpose To assist the company in achieving its business objectives and revenue targets by supporting the supply chain activity within the business from order receipt to order dispatch including the purchasing of materials maintaining optimum inventory levels and delivering a high level and professional level of customer service. Key Responsibilities Take responsibility for aspects of inventory control including purchasing of specified items including consumables from material planning phase to final issue, to ensure “On Time”, “On Quality” and “On Cost delivery” is achieved. Ensure accurate records are maintained in all areas relating to supply chain activities. Daily interface to both internal & external customers and suppliers. Manage all material allocations from material requisitions ensuring stock accuracy throughout. Enter, process and confirm sales and service orders for customers. Respond to emails and answer telephone calls to customers for example and not limited to stock availability, pricing, quotes, pro-forma invoicing, complaints, customs numbers, weights, dimensions and sending duplicate invoices. Run invoices for both UK & Export shipments and when required provide export shipping documentation and support to the stores to allow dispatch. Sup...

Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Luton Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Enviro...

Regulatory Affairs Specialist Salary: £30,000 - £35,000 DOE plus benefits Location: Bedford Full-Time; 12-month Fixed Term Contract The Vacancy Our client is a world leader in the research, design and supply of advanced consumer diagnostic products. They have a joint venture, and their brand is recognised the world over as providing accurate home pregnancy and fertility monitoring tests. They are looking for a Regulatory Affairs Specialist to join their Regulatory Affairs team on a full-time, 12-month fixed term contract. The role will be based at their Innovation Centre in Bedford, UK with option for hybrid working. The Regulatory Affairs Specialist role provides technical support for the Regulatory Affairs Department, ensuring regulatory elements of international distribution of our client's products, and implementation of changes to products in production are fulfilled. This role supports validation of product claims on a market specific basis and makes sure up to date documentation is available for all marketed products. The role holder will perform regulatory reviews of complaints for reportability, and report as necessary. Our client is looking for someone who holds a minimum of BSc Degree or equivalent experience in life sciences (e.g. biological sciences, biochemistry, pharmacolo...

Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Luton Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environ...

SEND Tribunal & Complaints Officer - North West Local Authority. We are seeking an experienced SEND Tribunal and Complaints Officer to join our Local Authority client in the North West. This is a great opportunity to play a key role in reducing the backlog of SEND complaints and tribunal cases,

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Insight Employment is recruiting on behalf of our client, a leading manufacturing and warehousing business based in Bedford, for an experienced.This is an excellent opportunity to become part of a fast-paced production environment where you will play a key role in leading a team, maintaining operati

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Are you an experienced Block Manager ready to take the next step into leadership, or an established Team Leader looking for a role where you can genuinely influence performance, client relationships and service delivery?.Our client is a well-respectedr esidential block management company with an out

A fast-paced food manufacturing business is looking for a strong hands-on Production Team Leader to join the night shift team.This is a great opportunity for someone who enjoys leading from the front, running a busy production line and managing teams in a high-volume FMCG environment.You'll be r

ENGINEERING TEAM LEADER Job Title: Engineering Team Leader Location: Nottingham Salary: £60,000 Shift: Days & Nights Job Role of the Engineering Team Leader A fantastic opportunity which is not to be missed by a strong Engineering Team Leader, Lead Engineer, or Senior Maintenance Enginee

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At Bright Futures, we champion the potential of every person with autism and a learning disability, believing wholeheartedly in their ability to thrive and lead the most fulfilling lives.Our Comer Wall Way home supports three adults in Halewood, Liverpool.The people we support here love taking part

Superior Healthcare are recruiting a.Community Complex Support Worker.Experience in complex care is essential.We are looking for someone calm, gentle and confident who can provide consistent, reassuring support.WEB:e6fecb42-6c45-416e-8da8-2fed5b3f90e3-6" data-testid="conversation-turn-14" data-scrol

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