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CUSTOMER SERVICE EXPERT OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: 24 August 2026 and 21 September 2026, • Salary: £27,081.60 (enhanced rate applies between 9pm – 11pm), • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. You will be invited to a short interview should your application be successful at the inital stage. Your CV must demonstrated 1 year telephony experience in handling inbound telephone calls - please ensure you upload your CV when requested at the time of your application. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence - doing things well means something to you and you will always strive to improve on your work, • Collaboration - you enjoy working with others and you like working as a team player, • Communication - You can speak and write clearly and in a confident manner, • Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others., • Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Critical thinking - you are abl to think logically when making decisions, • Solution Orientation - having a forward thinking mindset focused on resolving challenges, • Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Follow Dispute processes to ensure customer satisfaction, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Confident in following banking processes and being able to clearly explain these to our customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

Blue Arrow are currently recruiting for an experienced Facilities / Building Supervisor for a highly regarded venue in the heart of Glasgow City Centre.Role: Facilities / Building SupervisorLocation: Glasgow City CentreHours: Thursday - Sunday, 08:00 - 16.45 (32 hours)Salary: £30,020 (which inlcudes weekend allowance)Contract: Min of 6 months (temp) with the view of extensionExperience / Skills RequiredExperience within building/facilities managementKnowledge of building security operations and handling issues associated with thisFlexible when it comes to working days/hours including working weekends which is essentialKey DutiesOrganising and overseeing the work of staff within the buildingProviding advice and support to team members to ensure effective performanceManaging and resolving routine customer enquiries and complaints in a timely and professional mannerUndertaking daily statutory and non-statutory checks to ensure compliance with health and safety (H&S) policiesMaintaining a safe working environment in line with organisational standards and regulationsOverseeing function management and monitoring events, including extended working hours and weekends where requiredCarrying out general maintenance duties and supporting office management tasksBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ

Housing Officer Department: Neighbourhood Services Salary: Grade 7, £42,722.10 - £46,901.90 Contract: Full-time, Fixed Term Contract (Maternity Cover for 12 Months) Hours: Monday - Friday, 35 hours per week Role Overview Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Housing Officer (Maternity Cover). We are looking for enthusiastic and motivated Housing Officers to join our high performing, forward thinking housing team. This is an exciting and varied role that includes; improving our neighbourhoods, rent management, void & letting management. You will be actively involved in our community engagement work and support our thriving communities to meet their aspirations. You will be required to meet the competency levels expected of all Queens Cross staff which have a particularly emphasis on attitude, behaviours’ and a customer first approach. You must be well organised and able to demonstrate excellent written and verbal communication skills. You will need to be able to manage a varied workload in a face-paced environment. Key Responsibilities • Deliver full housing management services including tenancy management, estate management, allocations, voids and lettings within an allocated neighbourhood patch., • Manage rent account and income recovery, proactively addressing arrears (current and former), supporting tenants affected by welfare reform, and progressing legal action where required., • Administer tenancy-related legal processes including disputes, complaints, succession, assignations, notices and court representation in line with legislation and policy., • Lead effective void and estate management, conducting inspections, minimising rent loss, coordinating with maintenance teams and maintaining high neighbourhood standards., • Engage and support tenants and communities, promoting tenant participation, contributing to community initiatives and building strong local relationships., • Ensure regulatory compliance and performance delivery, meeting KPIs, producing performance reports and working within financial and governance frameworks. Essential Criteria • Minimum 2 years' experience in housing management within a customer-focused environment., • Sound knowledge of housing legislation and good practice, including legal requirements relating to tenancy management and regulatory compliance., • Understanding of equality and diversity legislation and its practical application within a Housing Association setting., • Excellent interpersonal and communication skills, with the ability to manage difficult or sensitive situations calmly, professionally and with a customer-first approach., • Strong organisational skills and initiative, able to prioritise and manage a varied workload to meet deadlines, alongside competency in Microsoft Office (Word and Excel)., • Will have a full driving license and meet the requirements of the Corporate Vehicle Policy. Please find the full job description/person specification on our website for further information on the role. We Will Provide: • 40 days leave per year (plus carer leave, emergency leave, etc), • 7% or 4% employer pension contribution, • life assurance (x1 yearly salary), • employer paid qualifications, training and professional memberships, • generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay), • enhanced sick pay benefit (up to 6 months full pay), • agile working options, • reward and recognition incentives, • 24/7 employee support (plus Health and Wellbeing initiatives), • green initiatives (cycle to work, season ticket loans, pool cars) How to Apply We will only accept applications made directly through our website job board. This vacancy will close at 5:00pm on 8 July 2026. We reserve the right to close this vacancy earlier than the advertised closing date if we receive a suitable number of applications. Early application is therefore encouraged. Interviews are expected to take place on Thursday 16th July.

Job Title: Housing Officer (Temporary) Location: Glasgow, United Kingdom EVH Grade 7 About the Role: We are recruiting on behalf of a well-established housing association in Glasgow, seeking a dedicated Housing Officer to join their team on a temporary basis for a minimum of 3 months. This is a fantastic opportunity to make a real difference in the community by delivering high-quality housing management services. Key Responsibilities: • Manage all aspects of housing services, including tenancy management, rent arrears, allocations, voids, estate management, and anti-social behaviour., • Provide exceptional customer service by addressing tenant concerns, conducting home visits, and offering tailored housing advice., • Build and maintain strong relationships with tenants, contractors, local authorities, and partner agencies., • Ensure compliance with tenancy agreements and coordinate access for statutory inspections., • Identify and report property repairs and environmental issues while supporting community initiatives., • Manage estate budgets and contribute to achieving performance targets., • Handle complaints and advocate on behalf of tenants., • Support community engagement and resident groups, including attending evening meetings., • Ensure compliance with housing legislation and organisational policies., • Work flexibly and contribute to continuous service improvement. Requirements: • Proven experience in housing management., • Strong communication and interpersonal skills., • Ability to manage competing priorities and work independently., • A commitment to values such as Caring, Open, and Respect. Preferred Qualifications • A relevant degree or qualification in housing, social work, or a related field., • Evidence of continuous professional development in housing management. This is a great opportunity to work with a respected housing association and make a meaningful impact in the community. If you're passionate about housing and have the skills and experience we're looking for, we'd love to hear from you! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

QC Group Customer Service Manager Department: Finance and Corporate Support Section: Business Support and Customer Contact Salary: Grade 9, £58,490 - £61,462 Contract: Full-time, Permanent Hours: Monday - Friday, 35 hours per week Role Overview Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Following an internal promotion, we are looking to appoint a Customer Service Manager to lead customer service across the Queens Cross Group. Reporting to the Director of Finance and Corporate Support, you will be responsible for delivering our Customer Service Strategy, ensuring every customer receives an outstanding experience regardless of how they choose to contact us. Working closely with colleagues across the organisation, you will use customer insight, performance data and feedback to drive continuous improvement, influence decision-making and support the ongoing digital transformation of our customer services. You'll lead our frontline customer service and business support functions, developing high-performing teams while embedding a culture that puts customers first. Key Responsibilities • Lead the delivery of the QC Group Customer Service Strategy, ensuring an excellent and consistent customer experience across all services., • Manage and develop frontline Customer Service and Business Support teams, promoting high performance, engagement and continuous improvement., • Use customer feedback, complaints and performance data to identify trends and drive service improvements across the organisation., • Champion digital transformation by developing customer-focused processes and maximising the use of CRM and other digital technologies., • Work collaboratively with managers and stakeholders to influence service delivery, improve customer outcomes and embed a customer-first culture., • Monitor customer service performance, ensuring service standards, KPIs and regulatory requirements are consistently achieved., • Produce and present reports and insights to senior leaders, using data to support decision-making and shape future customer service improvements. Essential Criteria We're looking for an inspiring leader who is passionate about delivering exceptional customer experiences and leading positive organisational change. You will bring: • Significant experience leading customer service or contact centre operations., • A proven track record of improving customer satisfaction and service performance., • Experience leading and developing high-performing teams., • Strong analytical skills with the ability to turn customer insight into meaningful service improvements., • Experience implementing digital solutions and improving customer journeys., • Excellent communication and stakeholder management skills with the confidence to influence at all levels., • A collaborative approach and a genuine commitment to delivering excellent outcomes for customers., • Experience within social housing is desirable but not essential. We are interested in candidates who can demonstrate transferable leadership, customer service and change management experience from any sector. Full details of the role is available in the job description on our website, please click the Apply button now. We Will Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. How to Apply Please click the Apply button now. Please note there is no fixed closing date for this vacancy. Applications will be considered as they are received, and we reserve the right to close the advert early if a suitable number of applications is received. Early application is therefore encouraged.

Job Title: Housing Officer (Temporary) \n Location: Glasgow, United Kingdom \n EVH Grade 7 \n About the Role: \n We are recruiting on behalf of a well-established housing association in Glasgow, seeking a dedicated Housing Officer to join their team on a temporary basis for a minimum of 3 months. This is a fantastic opportunity to make a real difference in the community by delivering high-quality housing management services. \n Key Responsibilities: \n\n • Manage all aspects of housing services, including tenancy management, rent arrears, allocations, voids, estate management, and anti-social behaviour.\n, • Provide exceptional customer service by addressing tenant concerns, conducting home visits, and offering tailored housing advice.\n, • Build and maintain strong relationships with tenants, contractors, local authorities, and partner agencies.\n, • Ensure compliance with tenancy agreements and coordinate access for statutory inspections.\n, • Identify and report property repairs and environmental issues while supporting community initiatives.\n, • Manage estate budgets and contribute to achieving performance targets.\n, • Handle complaints and advocate on behalf of tenants.\n, • Support community engagement and resident groups, including attending evening meetings.\n, • Ensure compliance with housing legislation and organisational policies.\n, • Work flexibly and contribute to continuous service improvement.\n\n Requirements: \n\n • Proven experience in housing management.\n, • Strong communication and interpersonal skills.\n, • Ability to manage competing priorities and work independently.\n, • A commitment to values such as Caring, Open, and Respect.\n\n Preferred Qualifications \n\n • A relevant degree or qualification in housing, social work, or a related field.\n, • Evidence of continuous professional development in housing management. This is a great opportunity to work with a respected housing association and make a meaningful impact in the community. If you're passionate about housing and have the skills and experience we're looking for, we'd love to hear from you!\n\n Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

\n JOB PURPOSE \n \n To supervise the pastry department including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock levels. Prepare a variety of desserts, pastries, or other sweet goods and will play a key role in the running of the kitchen by creating and maintaining high standards of quality in both co-operative teamwork and dishes. \n \n Support the Head Chef to deliver standards and efficient delivery of food preparation and operation within the tea rooms, private dining and event spaces of the kitchen at The Mackintosh Tearooms creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards. The Pastry Chef will report to the Head Chef and work closely with the VSM F&B at the Mackintosh Tearooms. \n \n KEY RESPONSIBILITIES AND ACCOUNTABILITIES \n \n \n • Supervise pastry team\n, • Ensure that the required standards are adhered to in the production and preparation of food\n, • Ensure all complaints, requirements and suggestions by customers are attended to accordingly\n, • Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate\n, • Ensure all dishes are prepared and finished to required specification\n, • Monitor the quality and quantity of food prepared\n, • Manage HACCP as required\n, • Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes\n, • Ensuring the presentation of products produced will be beautiful and exciting\n, • Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget\n, • Check quality of material and condition of equipment and devices used for cooking\n, • Guide and motivate pastry assistants and pastry chefs to work more efficiently\n, • Support recruitment and training \n, • Maintain a lean and orderly cooking station and adhere to health and safety standards\n \n \n Visitor Experience: \n \n • Support the Head Chef to deliver actions plans based on customer feedback and Mystery Shoppers\n, • To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs\n, • To ensure all food is cooked, presented and served in line with Trust standards using innovation in the method and style of presentation and food service\n, • To support the delivery of hospitality events at the Mackintosh Tearooms in line with Trust policy and procedure\n \n \n Health & Safety, Food Safety, the Environment: \n \n • To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures.\n, • To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual.\n, • To ensure all equipment is well maintained and is in good working order.\n, • To make recommendations for renewal and replacement of equipment when required.\n, • To maintain location cleaning schedules.\n, • To ensure that all Trust procedures and work instructions are fully understood and practiced\n, • To attend all health and safety training courses as required.\n, • To promote and encourage environment improving initiative, as appropriate within the business.\n, • To record and report all accidents within the location, adhering to location and company procedures.\n \n \n This role does not require you to undertake a criminal records check. \n \n REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE \n \n Qualifications & Experience \n \n \n • Proven experience as Pastry Chef, baker or relevant role\n, • Working knowledge of various computer software programs used in kitchen management\n, • Knowledge of Basic health and safety protocols\n, • Effective communication skills\n, • A good sense of business; to be efficient and cost effective\n, • Ability to cope under stressful conditions\n, • Great attention to detail and creativity\n, • Willingness to replenish professional knowledge\n, • In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition\n, • Working knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.)\n \n \n Click Apply now for details and to apply \n

\n Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority. \n \n Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service. \n \n The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills. \n \n Services Administrator (x2) \n EVH Grade 4 \n £27,068 - £30,610 \n Permanent \n 35hr per week \n \n Closing Date: Tuesday, 28th July 2026, 12noon \n Interview Date: Wednesday, 12th August 2026 \n \n Core Responsibilities: \n As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services. \n \n The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills. \n \n We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing! \n \n Key Tasks: \n \n • Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services. \n, • Working with team members to ensure duty officer cover.\n, • Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.\n, • Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.\n, • Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.\n, • Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.\n, • Arranging and carrying out house visits/viewings for routine services.\n, • Maintaining and updating manual and computer records.\n, • Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.\n \n \n Why work for us? \n \n GWHA offer generous EVH Terms and Conditions including: \n \n \n • 25 days annual leave and 15 public holidays (pro rata for part time)\n, • Defined contribution pension scheme\n, • Death in Service Benefit\n, • Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave\n, • Cycle to work scheme\n, • Voluntary Health Cash Plan\n, • Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave\n, • Professional development & training opportunities\n \n \n \n Post subject to satisfactory Disclosure Check. \n \n \n For further information and an application pack, please visit our website. \n \n \n \n \n Glasgow West Housing Association is a Living Wage Employer. \n \n Promoting Equality Registered as a Scottish Charity NO. SCO01667 \n \n

Administrator (Automotive / Engineering / Construction) £25,000 - £28,000 + 30 Days Holiday + Healthcare Cash Plan + Training + Progression + Benefits Glasgow Are you an Office Administrator from an Automotive, Engineering, Construction or similar, looking to join an inclusive company in a busy office that can offer varied work and stable, week day only hours? In this role you'll be responsible for supporting a busy Service Department by processing orders, preparing invoices and dealing with inbound enquiries. You will be the first point of contact for customers, and will be responsible for working with the service team to book in appointments. This is a Monday - Friday role, 37.5 hours a week. This company have been established for over 50 years and supply Agricultural, Construction and Plant Machinery to businesses across the UK. They are very well known in their industry and are a highly respected Scottish brand. This role would suit an Administrator from an Automotive, Engineering, Construction or similar background looking for a Monday - Friday role in a stable and well respected company. The Role: First point of contact for customer call-ins Creating and sending invoices Logging service appointments and liaising with the Service department General administrative duties across departments Monday to Friday, 37.5hour work week The Person: Administrator or similar Automotive, Motor trade, Engineering, Construction or similar background Job Reference: BBBH 25966 Keywords: Service, Administrator, Admin, Workshop, Automotive, Parts, Dealership, Agri, Plant, Vehicle, Garage, Engineering, Construction, Agricultural, Parts, Call, Centre, Complaints, Glasgow, Dennistoun, Central, Govan If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Security Fence Installer £15 - £18/hour + company vehicle + overtime Working on electrical substation sites across Scotland We are seeking a skilled Fence Installers to join a very well established perimeter security fencing company. Role & Responsibilities: Installation of Steelwork and Fence structures Informing Lead Fence Installer of deviations from arrangements or additional purchasing requirements. Reporting defects, snags and complaints to Lead Fence Installer Reporting health & safety defects / incidents / accidents and near miss situations to the Lead Fence Installer Verification of times claimed on timesheets and any other personal expenses. Ensure that all works are installed and executed in accordance with the works specification. Ensuring that all Risk Assessments and Method Statements are adhered to. Ensure all appropriate permits are in place prior to any activity taking place. Minor Civils works (Sills, Small Foundations, Drawpits, Ducting) Essential Competencies: Construction Skills Certification Scheme (CSCS) Card Proven record of fencing systems installation. Proven ability to carry out installations. Ability to work to strict deadlines. Must have good observational skills especially for Health, Safety and Quality issues. Must be focused on all safety, environmental and quality issues on the construction site. Must be able to communicate with all levels of personnel. If you are passionate about delivering exceptional workmanship in fencing installations and possess the required skills, we encourage you to apply for this exciting opportunity

My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer

Claims Handler – Casualty Glasgow, Scotland Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered. The Role You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims. You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one. Key Responsibilities • Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery. • Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management. • Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times. • Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks. • Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required. Skills & Experience • Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property). • Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload. • Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders. • A customer-focused mindset with a commitment to fair outcomes and professional service standards. • Good organisational skills with the ability to manage a high-volume portfolio effectively. • A proactive, collaborative approach and a willingness to engage with continuous learning and development. What's on Offer • Comprehensive induction and ongoing training to support your professional development. • Excellent employee benefits package including pension, private healthcare, and more. • The opportunity to work within a globally respected, market-leading organisation. • A collaborative and supportive team environment based in their Glasgow office. • Clear pathways for career progression within a dynamic claims function. For a confidential chat, please call me on (phone number removed) or forward your CV to (url removed)

Our Glasgow based client has a temporary need for a proactive and customer‑focused Repairs Advisor to join a busy Repairs & Voids team. If you enjoy diagnosing repairs, coordinating contractors and delivering a great service to tenants, this role offers an excellent opportunity to develop your career within the housing sector. The Role As a Repairs Advisor, you’ll be at the heart of the responsive repairs and voids service. You’ll manage repair enquiries, prioritise work orders, support contractors and ensure customers receive timely, accurate updates. Key Responsibilities Handling repair enquiries from tenants, colleagues and contractors, logging and progressing them through the housing management system. Diagnosing repairs accurately, prioritising work orders and ensuring the right contractor is appointed first time. Issuing, monitoring and chasing work orders to ensure completion within agreed targets. Processing invoices, variations and recharges, ensuring value for money and accurate cost coding. Coordinating void inspections, safety checks and repairs, managing certificates and ensuring properties are ready for re-let. Managing warranty defects with contractors to secure timely resolutions. Maintaining accurate records, including keys, locks and recharges. Supporting KPI delivery, data accuracy and continuous improvement across the service. Providing excellent customer service — keeping tenants informed by phone, email and text, and resolving issues promptly. Assisting with complaints handling, background reports and customer satisfaction surveys. Who You’ll Work With You’ll work closely with Repairs & Voids colleagues, Housing Officers, Maintenance Managers, Development teams and external contractors — all focused on delivering a safe, responsive and customer‑centred service. What You’ll Bring Experience in repairs, maintenance, property services or a similar housing environment. Strong diagnostic skills and confidence prioritising and allocating work orders. Excellent communication skills with a calm, customer‑focused approach. Ability to manage workloads, chase progress and maintain accurate records. A commitment to health & safety, compliance and continuous improvement. Someone organised, reliable and motivated to deliver great outcomes for tenants. This is an excellent opportunity to work with an impressive organisation, the position could last longer than the advertised 2 months. To find out more, please apply or message Alasdair Reid

Blue Arrow are currently recruiting for an experienced Facilities / Building Supervisor for a highly regarded venue in the heart of Glasgow City Centre. Role: Facilities / Building Supervisor Location: Glasgow City Centre Hours: Thursday - Sunday, 08:00 - 16.45 (32 hours) Salary: £30,020 (which inlcudes weekend allowance) Contract: Min of 6 months (temp) with the view of extension Experience / Skills Required Experience within building/facilities management Knowledge of building security operations and handling issues associated with this Flexible when it comes to working days/hours including working weekends which is essentialKey Duties Organising and overseeing the work of staff within the building Providing advice and support to team members to ensure effective performance Managing and resolving routine customer enquiries and complaints in a timely and professional manner Undertaking daily statutory and non-statutory checks to ensure compliance with health and safety (H&S) policies Maintaining a safe working environment in line with organisational standards and regulations Overseeing function management and monitoring events, including extended working hours and weekends where required Carrying out general maintenance duties and supporting office management tasksBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Role OverviewAs a Customer Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience. The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.Your responsibilities will include:Reconnecting customers with their lender and encouraging positive engagement.Supporting customers in discussing their financial circumstances.Gathering accurate information from customers and relevant third parties.Identifying potentially vulnerable customers and escalating concerns appropriately.Identifying complaints and ensuring they are handled in line with the appropriate process.Managing your diary, workload, and allocated territory effectively to ensure client service level agreements are achieved.Ensuring all compliance requirements are met, including the mandatory recording of all visits.Delivering a professional, respectful, and empathetic customer experience at all times.As a Customer Representative, you will receiveCompetitive salary.Company iPad and mobile phone.Company car.Home-based role with travel across your allocated region.Health Cash Plan.Life Assurance.Critical Illness Cover.Bonus Scheme.Discounted Gym Membership.Comprehensive training and ongoing support.Opportunities for career development and progression.What Were Looking ForA confident communicator who enjoys engaging with people from all backgrounds.Strong interpersonal and relationship-building skills.Self-motivated with the ability to work independently.Organised and able to manage a busy workload effectively.Professional, resilient, and empathetic when dealing with challenging situations.Comfortable working in a fast-paced environment.Flexible and willing to work evenings and weekends as required.A full UK driving licence and willingness to travel within an allocated territory.We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.We welcome applications from individuals from all backgrounds. Attitude, communication skills, professionalism, and reliability are more important than specific industry experience, as full training and ongoing support will be provided.Required DocumentationICO RegistrationFull UK Driving Licence & appropriate insurancePublic Liability InsuranceValid DBS CheckWhy Join Us?At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow through comprehensive training, ongoing support, professional development opportunities, and a culture built on fairness, integrity, and customer care.Whether you're looking to start a career in field-based customer engagement or bring existing experience to a growing organisation, Ascent offers an exciting opportunity to make a real impact while developing your career.TPBN1_UKTJ

Your new company We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Glasgow's Southside on an initial 3-month contract, with the potential for extension.This is an excellent opportunity for a housing professional who can hit the ground running and deliver a high-quality service to tenants and residents.Your new role Managing a designated housing management patch Conducting tenancy visits and estate inspections Managing tenancy sustainment and support activities Investigating anti-social behaviour complaints and taking appropriate action Managing rent arrears and income recovery cases Responding to tenancy-related enquiries and housing management issues Liaising with internal teams and external agencies to achieve positive outcomes for tenantsWhat you'll need to succeed Previous experience working in a Housing Officer or Housing Management role Strong knowledge of tenancy management, ASB and arrears recovery Excellent communication and customer service skills Ability to manage a varied caseload effectively Full UK Driving Licence and access to a vehicle is desirable.What you'll get in return Immediate start Initial 3-month contract Opportunity to work within a respected social housing organisation Competitive hourly rate Supportive team environmentWhat you need to do now If you're an experienced Housing Officer available at short notice or actively considering your next opportunity, we'd be keen to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

HR Team Manager Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction. The HR Consultancy Team Leader will also be responsible for: Lead, coach and develop a team of HR Advisors Drive quality, performance and service KPIs Act as an escalation point for complex employment matters and service issues Conduct performance reviews, quality assessments and formal meetings where required Oversee daily operational performance and report into senior leadership Support recruitment, training and retention initiatives Contribute to strategic projects and continuous improvement Drive growth and retention across the Scottish client base About You Proven experience leading high-performing teams in a fast-paced environment Strong commercial awareness and operational mindset Excellent employment law and HR knowledge Confident handling escalations, complaints and complex people matters Resilient, solutions-focused and able to work under pressure Strong organisational and stakeholder management skills This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment. 51082BGR4 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position

Hamilton Robertson is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £350+m of Gross Written Premium into the market annually.The opportunityDue to continued growth and success, we are seeking a highly motivated and experienced Commercial Account Handler to join our dynamic team based in our Bromley office.Key areas of responsibility include:Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work i.e. New business, Renewals, Mid Term Adjustments, Claims.Ensure all business activity fully complies with FCA regulatory requirements and internal Conduct Policies and procedures.Handle client complaints in line with regulatory requirements and the Companys Conduct Policy, ensuring timely and appropriate resolution.Participate in the Training & Competence (T&C) scheme in accordance with role requirements, maintaining competency and proactively identifying areas for personal development.Deliver and maintain a consistently high standard of customer service, promoting excellent client care at all times.Develop and maintain strong professional relationships with clients, providing clear product guidance and support to meet their insurance needs.Support client retention by assisting with renewal processes, including re-broking existing business where appropriate to ensure clients are offered suitable and competitive cover.Promote the use of in-house premium finance options and insurer facilities where appropriate.Provide support to Account Executives and wider team members as required to ensure smooth client servicing and operational efficiency.What were looking for:To be successful in this role, you must have the following skills;Previous experience as a Commercial Account Handler, ideally with 1-2 years industry exposure.Strong understanding of commercial insurance products.Experience of working to high standards of FCA compliance.Consistent record of target achievement and business growth.I.T. skills including use of an insurance IT system, ideally Acturis.Strong organisation skills.The ability to work to a high level of accuracy.Exemplary customer service skills with the ability to build solid relationships with clients and insurers.Regulatory and compliance awareness.Willingness to work towards Cert CII or already hold qualifications.What we offer:Competitive salary commensurate with level of experienceFree parkingCompany Pension schemeGenerous holiday entitlement, including birthday day off.Bupa Healthcare Cash PlanLife AssuranceMany moreREF-229 426TPBN1_UKTJ

\n Job reference: 000866 \n Salary: £33,707.00 - £42,024.00 per annum (SCP 23C – 31C) dependent on qualifications and experience \n Employment type: Permanent \n Services: Care – Residential Services \n Hours Per Week: 37 hours per week worked on a night shift basis. \n \n Interview Date: The Assessment Centre for this post will take place on Wednesday 5th August 2026. \n Prior to attending the Assessment Centre, you will be required to attend a 15 minute Team's call for an interview with one of our Young People. If you are shortlisted, we will be in touch to arrange this. \n \n Staff Benefits at Kibble \n \n • Learning continues with opportunities for further training, job variety and funded study\n, • Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses\n, • Money off shopping and events from Blue Light Card, Costco and other partners\n, • Discounts are available for childcare through Puddle Lane children’s nursery\n, • Immediate access to confidential counselling helps you prioritise self-care\n, • Wellbeing perks continue with Cycle to Work and generous holidays\n \n \n About Kibble \n Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities. \n When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life. \n \n Job Purpose \n Supported by Kibble’s Night Service Managers you will work across Kibble’s Residential and Community Based Services. You will have responsibility for the safety and well-being of our young people throughout the night. This can be a vulnerable time for our young people and as such you will have the skills and abilities to be able to support our young people through times of crisis. \n \n Main Duties \n The direct work with children and young people follows a general pattern that must be tailored to the particular needs and requirements for each individual. This pattern involves 3 main areas; \n \n 1. Assessment Phase of the Child or Young Person \n \n • Reading relevant reports and records\n, • Identifying any particular medical, social, religious or dietary requirements\n, • Ensuring that next of kin are aware of the location and telephone number of the establishment as well as contact names(s) and visiting times\n \n Ensuring that child or young person: \n \n • Understands the reason for admission\n, • Is aware of the social and educational programme he/she will be undertaking\n, • Is shown all the facilities of the school\n, • Understands visiting and home contact arrangements\n, • Understands the rules and regulations of the school\n, • Is aware of procedures to contact staff over personal concern and complaints\n, • Understands the roles of those involved in his/her care plan\n \n 1. The Care Programme \n The Child and Youth Care Worker will: \n \n • Have direct responsibility for the care and development of a number of children and young people. Each child or young person will have a placement programme involving social and educational targets, which will be regularly reviewed\n, • Require to liaise with all relevant members of the multi-disciplinary team within the Centre to ensure a mutual understanding of these targets and to monitor and facilitate their achievement\n, • Require to liaise with the area team social worker to ensure that there is both a mutual understanding of the school’s social and educational targets and a linkage between these targets and the tasks being undertaken by the social worker\n, • Meet with the parent(s) or other relative(s) of the child or young person to ensure that family contact is continuing, to seek their co-operation in achieving social and educational targets, to ensure that home leave is viable and to assist the linkage between the school’s work and the area team social worker’s tasks. Therefore a driver’s licence is essential for this post\n \n 1. Recording and Reporting \n \n • The Child and Youth Care Worker is responsible for ensuring that the placement plan for the child or young person is recorded in the format required by the Centre\n, • The Child and Youth Care Worker is responsible for ensuring that the reports required by the Reporter to the Children’s Panel or the Clerk of the Court or the Procurator Fiscal and the area team social worker are provided within the required timescales\n \n \n Worker Profile \n The Child and Youth Care Worker will be able to; \n \n • Relate to children and young people in a way that promotes their trust and involvement in meeting the requirements of the Children’s Hearing or Court and the social and educational targets of the school\n, • Respond positively and calmly to physical and verbal aggression\n, • Understand the dynamics of relationships between the young people in the house and in the community, ensuring that action is taken to stop bullying, prevent isolation, avoid unhelpful friendships or pressure for sexual activities or substance, drugs and alcohol misuse\n, • Establish relationships with young people within which incidents of physical, emotional or mental abuse can be revealed\n, • Understand the roles and responsibilities of all individuals, groups and organisations that are involved in the care of the young people both within and out with the Centre\n, • Work unsupervised and on own initiative\n, • Communicate clearly and precisely orally and in writing both within the Centre and with external agencies\n, • Co-work with representatives from other agencies e.g. social work, educational psychologist, psychiatrist. The co-working will involve objective and clear representation of the needs and progress of the child or young person as well as the policies, procedures and practices of the Centre\n, • Display a knowledge and understanding of the relevant legislation. In addition, the Child and Youth Care Worker will understand the stages of human growth and development, the causes and outcomes of offending behaviour and the dynamics of inter-personal relationships\n, • Manage and motivate self in forming and sustaining relationships with children and young people, in working with internal and external colleagues and in undertaking administrative and allied duties\n \n \n What qualification and experience are we looking for? \n \n • HNC in Social Care, SVQ Level 3 in Care or equivalent or the ability to undertake the HNC and SVQ Level 3 Social Care.\n, • Experience of working with young people or providing care/support to vulnerable people is essential.\n, • Experience of working within the social care sector is desirable.\n, • Experience of working within residential childcare is desirable.\n, • Be willing to work in any service across the Kibble Group including the Safe Centre or Community Based Services.\n, • Residential Child Care is regulated work and if successful you will be required to register with the SSSC, who are the workforce regulator, within their applied timeframes. Preference will be given to those candidates who are already eligible for unconditional registration.\n, • Possess a full driving licence and be willing and able to drive school transport.\n \n \n For more information, please click the APPLY button to visit our recruitment website - thank you! \n \n \n

Job Title: Head of Customer CareLocation: Glasgow, G33Looking for a career where your ambition meets real opportunity ? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters.Why Persimmon Homes?We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.At Persimmon, we don't just build homes — we build careers. When you join us as a Head of Customer Care, you'll benefit from:Competitive salaryCompany car/Car allowance5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfactionHealth CareLife Cover & Contributory PensionBonusEmployee Benefits Platform – giving you access to high-street discounts, wellbeing support, and moreCommitted to diversity, inclusion, and empowering your developmentWhat is the role?As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer-first culture across the business.You'll work closely with senior colleagues in Construction, Sales, and across the regional leadership team to ensure customer experience is central to every decision made.This is a pivotal leadership role that blends operational rigour with strategic influence. You will be the voice of the customer in the room - using data, insight, and experience to continuously raise standards, drive improvement, and protect the brand reputation.What you'll do as a Head of Customer CareSet the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business.Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience.Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically.Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases.Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team.Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level.Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed.Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores.Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business.Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do.Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team.What experience do I need?Have a proven track record of leading high-performing customer care teams or similar customer-centric operations.Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels.Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment.Be highly organised, with a strong grasp of governance, cost control, and service delivery processes.Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making.Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving.A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.TPBN1_UKTJ

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Quality Administrator - Award-Winning Manufacturer Birmingham | c.£30,000 Dependent on Experience | Permanent, Full-Time Ref: BCR/JC/31875a Bell Cornwall Recruitment are delighted to be supporting our client, a prestigious and long-established precision engineering business, in their search for a driven and ambitious Quality Administrator. This is a fantastic opportunity for someone with quality administration experience who is hungry for success and ready to develop their career within a forward-thinking and award-winning engineering business. Our client is an award winning company with more than 160 years of history. They specialise in high-precision tooling and components, supplying world-class solutions to industries such as telecommunications, automotive, aerospace, pharmaceuticals, and renewables. Following exciting investment and significant growth, the company is scaling rapidly - making now the perfect time to join their journey. The Role: Quality Administrator As Quality Administrator, you will play a key role in supporting and maintaining the company's quality management systems, ensuring compliance with international standards and helping to drive continuous improvement. Your responsibilities will include: • Maintaining accurate quality documentation, records and reports., • Assisting with internal audits, compliance checks and external certification visits., • Supporting the integration and ongoing development of ISO 9001 and IATF 16949 quality systems., • Coordinating corrective actions and supporting root cause analysis for non-conformances., • Helping to track and report on quality KPIs such as scrap, rework and customer complaints., • Providing essential administrative support to the Quality team and wider business. About You This role is ideal for someone who wants to grow in the quality field and take on more responsibility as they develop. We're looking for: • Previous administration experience (ideally in a quality or compliance environment)., • Strong attention to detail and organisational skills., • Good IT skills with the ability to manage systems and records., • A proactive, problem-solving mindset., • Ambition, drive, and a real hunger to succeed and progress. Why Join? This is not just another admin role - it's a chance to make a real impact in a respected, high-performing manufacturing business. In return, you'll benefit from: • A dynamic, supportive working environment., • Opportunities for career development and progression., • A competitive benefits package including private healthcare and a contributory pension scheme. Interested? If you're an ambitious administrator with a keen eye for detail and a passion for quality, apply today through Bell Cornwall Recruitment and take the next step in your career! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Swedish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level Swedish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Spanish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday on a twilight shift 4pm - 12am. The Person: • Fluent or Professional level Spanish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level German is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

• Social housing complaints, • Housing Ombudsman Social Housing Complaints Officer Remote working 6 week contract (potential for further extension) 37.5 hours per week £15.07 per hour plus holiday or £19.50 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment. • Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Provide clear information regarding account management, transactions, and product details., • Resolve customer complaints efficiently and professionally to ensure high satisfaction levels., • Accurately document all customer interactions and follow-up actions in our CRM system., • Collaborate with internal teams to enhance product knowledge and customer support processes., • Stay informed about company updates, promotions, and industry trends to better assist clients., • Fluency in Irish (both written and spoken); proficiency in English is required., • Experience in customer service, preferably in a related industry., • Strong interpersonal skills and a commitment to providing excellent customer care., • Aptitude for problem-solving and the ability to manage customer inquiries effectively., • Familiarity with CRM systems and basic computer skills., • Self-driven with the capability to work independently in a remote or hybrid setting., • Willingness to relocate to Bulgaria with relocation expenses covered., • A passion for helping others and a desire to contribute positively to a team environment., • Competitive Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Description Join our award-winning company's Customer Care department with great opportunities for growth in your career. About ihateironing We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. As our team continues to grow, we're looking for talented Customer Care Associates and Senior Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers, from those looking to grow their skills to experienced professionals ready to take on a senior role. There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: • Two year's minimum previous customer care experience, • Excellent attention to detail, • Well organised and punctual, • A team player, • Honesty and professionalism in everything you do, • Putting in diligent effort, • Dealing with 50+ calls on a daily basis, • Troubleshooting issues that may arise, • Handling customer complaints and providing appropriate solutions, • Ability to think on your feet and use your own initiative, • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers Benefits • Competitive salary, • Fully remote role, • £20 monthly health and fitness subsidy, • Opportunity for profit-related bonus, • Company pension, • Paid accommodation for 3 weeks training in London, • Subsidised laundry and dry cleaning, • Opportunity for progression, • Great working environment, • Weekend availability required for support_ This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.