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Customer Service Representative \n Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. \n This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. \n Benefits and Package for Customer Service Representative: \n Salary: £12.81 per hour.Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pmContract: TemporaryLocation: Norwich - Hybrid \n\n • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more\n, • 24/7 employee assistance programme with an easily accessible app!\n, • Family and Friends discounts on our services & products\n, • Pension Scheme, up to 3% Company matched\n, • Free on-site parking\n\n \n Key Responsibilities of Customer Service Representative: \n\n • Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.\n, • Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.\n, • Record and update customer details and case notes accurately within the contact centre systems.\n, • Escalate complex issues to senior colleagues or specialist teams in line with procedures.\n, • Adhere to all company policies, regulatory requirements, and service standards.\n, • Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores.\n, • Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately.\n, • Contribute to continuous service improvement by identifying recurring issues and suggesting solutions.\n, • Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills.\n\n \n Key Skills and Experience of Customer Service Representative: \n\n • Experience in customer objection handling and complaints\n, • Excellent internal and external emotional intelligence and relationship management skills\n, • Proficient in computer software and technology platforms, especially CRM and Microsoft Office\n, • Highly organised and accurate\n, • Excellent listening skills\n, • Outstanding communicator\n, • Present information clearly, concisely, accurately and in ways which promote understanding\n, • Self-driven and able to raise standards of quality and productivity when required\n, • Exposure to cash collection a significant bonus\n, • NVQ level 2/3 in Customer Service / Business Administration - desirable\n\n If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! \n Red Recruitment (Business)

QHSE Manager \n\n • Location: Norwich\n, • Monday to Friday Days\n, • £50,000 - £60,000\n\n We are seeking a QHSE Manager to lead and continuously improve the Quality, Health, Safety, and Environmental (QHSE) management systems at our manufacturing facility. This role is crucial for ensuring that our products, processes, and systems consistently meet customer expectations, regulatory requirements, and industry standards, while maintaining a safe and environmentally responsible workplace. \n Day-to-day of the role: \n\n • Lead the implementation and management of the Quality Management System (QMS) in accordance with ISO 9001 standards.\n, • Develop and monitor quality KPIs, manage customer complaints, and lead quality audits.\n, • Implement and monitor health and safety policies, conduct risk assessments, and lead incident investigations.\n, • Ensure compliance with environmental legislation, develop environmental policies, and conduct audits.\n, • Act as the site lead for QHSE matters, providing guidance and support to the team.\n, • Drive continuous improvement projects to enhance product quality, process capability, safety performance, and environmental standards.\n\n Required Skills & Qualifications: \n\n • Certifications in Quality, Health & Safety, or Environmental Management (e.g., ISO 9001 Lead Auditor, Six Sigma, NEBOSH, IOSH, ISO 14001).\n, • Degree or equivalent qualification in Quality, Engineering, Manufacturing, or a related discipline preferred.\n, • Minimum 3 years’ experience in QHSE or Quality Management within a manufacturing environment.\n, • Strong working knowledge of ISO 9001, ISO 14001, and ISO 45001 management systems.\n, • Proven experience in leading quality improvement initiatives and managing audits.\n, • Strong leadership, communication, and stakeholder management skills.\n, • Proficient in Microsoft Office applications and QHSE management systems.\n\n Benefits: \n\n • Competitive salary and benefits package.\n, • Opportunities for professional development and certifications.\n, • Supportive and dynamic work environment focused on continuous improvement and operational excellence.\n\n To apply for the QHSE Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Location: Norfolk (Hybrid Working Available)Hours: 37.5 hours per week, flexible shifts between 08:00–20:00, Monday–Sunday \n Our client is seeking an experienced Customer Services Team Manager to lead a busy customer care operation. This is an excellent opportunity for an ambitious people manager who is passionate about delivering outstanding customer experiences, driving operational performance, and supporting the development of a high-performing team. \n The successful candidate will be responsible for managing day-to-day service delivery, ensuring customer issues are resolved effectively, and fostering a culture of continuous improvement. \n Key Responsibilities \n Team Leadership & Development \n\n • Lead, coach and develop a customer service team to achieve individual and team objectives.\n, • Conduct regular performance reviews, coaching sessions and development plans.\n, • Motivate employees and create a positive, customer-focused culture.\n, • Manage performance, attendance and employee engagement.\n\n Operational Management \n\n • Monitor service levels, productivity, quality standards and KPIs.\n, • Manage workflow and resource planning to ensure efficient service delivery.\n, • Identify opportunities for process improvement and implement best practices.\n, • Support business growth through effective operational management.\n\n Customer Experience \n\n • Ensure high levels of customer satisfaction across all interactions.\n, • Take ownership of escalated customer complaints and complex enquiries.\n, • Drive service improvements through customer feedback analysis.\n, • Promote a professional, empathetic and solution-focused approach.\n\n Systems & Technology \n\n • Support the effective use of customer service systems and digital platforms.\n, • Assist with system improvements, testing and implementation activities.\n, • Ensure team members are fully trained and confident using operational systems.\n\n Compliance & Reporting \n\n • Maintain compliance with company policies, regulatory requirements and data protection standards.\n, • Produce regular performance reports and management information.\n, • Analyse service trends and provide recommendations for improvement.\n\n Essential Requirements \n\n • Previous experience managing a customer service, contact centre or operational team.\n, • Proven ability to drive performance and achieve operational targets.\n, • Strong people management and coaching skills.\n, • Excellent verbal and written communication skills.\n, • Customer-focused approach with strong problem-solving abilities.\n, • Competent user of Microsoft Office applications.\n, • Ability to work in a fast-paced and changing environment.\n\n Desirable Requirements \n\n • Experience within a contact centre environment.\n, • Experience managing KPI-driven customer service teams.\n, • Knowledge of workforce planning and performance metrics.\n, • Experience using contact centre technology platforms.\n, • Understanding of GDPR and regulatory compliance.\n, • Exposure to healthcare, telecare or technology-led service environments.\n, • Experience with Genesys or similar customer engagement platforms.\n\n Benefits \n\n • Competitive salary and bonus scheme.\n, • Hybrid working arrangement.\n, • Enhanced annual leave entitlement.\n, • Pension scheme.\n, • Employee assistance programme.\n, • Retail and lifestyle discount schemes.\n, • Free parking.\n, • Ongoing training and development opportunities.\n\n Ideal Backgrounds \n\n • Customer Services Team Manager\n, • Contact Centre Team Manager\n, • Customer Care Manager\n, • Service Delivery Team Leader\n, • Operations Team Manager\n, • Call Centre Manager\n

We are currently seeking an experienced Insurance Officer (Claims) to join our client's Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment. \n Key Details: \n\n • Contract: Temporary\n, • Contract Duration: Initially 3 months\n, • Location: Norwich (NR7)\n, • Working Pattern: Hybrid (1 day per week in the office, every Thursday)\n, • Rate: £14.44 per hour\n, • Start Date: ASAP\n\n Role Responsibilities: \n\n • Manage insurance claims through the full claims lifecycle\n, • Investigate claims and review information to identify discrepancies and potential risks\n, • Liaise with brokers, insurers, claim handlers, surveyors and loss adjusters\n, • Support the resolution of insurance-related complaints and queries\n, • Maintain accurate claims records, reporting and documentation\n, • Ensure compliance with insurance policies, procedures and legal requirements\n, • Assist in the delivery of insurance awareness and training initiatives\n, • Identify opportunities for process improvements and enhanced service delivery\n\n Required Experience: \n\n • Experience working in a high-volume administrative, transactional or insurance-related environment\n, • Strong attention to detail and investigative skills\n, • Excellent communication skills, both written and verbal\n, • Strong organisational and time management abilities\n, • Good Microsoft Office skills, including Excel, Word and Outlook\n, • Customer-focused with the ability to build effective working relationships\n\n Desirable: \n\n • Buildings or liability insurance experience\n, • Previous claims handling experience\n, • ACII qualification or working towards an insurance qualification\n, • Experience within the social housing sector\n\n If this role is of interest, please apply with an up-to-date copy of your CV.

We are seeking an experienced and customer-focused Customer Care Office Manager to lead and develop a busy Customer Care department with our client based in Norwich. The successful candidate will be responsible for managing the customer care team, ensuring exceptional customer service delivery, driving departmental performance, and maintaining high levels of customer satisfaction in line with company standards and NHBC requirements. \n This is an excellent opportunity for a proactive leader with strong customer service, people management, and complaint resolution experience who thrives in a fast-paced environment. \n Key Responsibilities \n\n • Lead, manage, motivate, and develop the Customer Care team to achieve departmental and company KPIs.\n, • Set clear performance expectations and maintain high standards across the department.\n, • Conduct performance reviews, coaching sessions, and ongoing training to support employee development.\n, • Ensure all customer correspondence and defect-related issues are handled professionally, efficiently, and cost-effectively.\n, • Manage customer expectations and ensure adherence to company Customer Care Policies, Procedures, and Customer Pledge commitments.\n, • Identify, investigate, and resolve customer escalations before they become formal complaints.\n, • Support and oversee the management of formal complaints, ensuring issues are resolved in line with company procedures.\n, • Attend customer properties and development sites when required to meet with customers, site teams, and maintenance operatives.\n, • Build strong working relationships with Construction, Sales, Commercial, Technical, and Accounts teams to ensure effective communication and service delivery.\n, • Monitor customer satisfaction performance and implement improvements to enhance the customer journey.\n, • Ensure the department operates in accordance with Health, Safety & Environmental policies.\n, • Produce and analyse departmental reports, identifying trends and opportunities for continuous improvement.\n, • Drive a culture of customer excellence throughout the business.\n\n Skills & Experience Required \n\n • Previous experience in a Customer Care Manager, Customer Service Manager, or similar leadership role.\n, • Strong people management experience, including coaching, mentoring, and performance management.\n, • Experience handling customer complaints and complex escalated issues.\n, • Excellent communication and interpersonal skills with the ability to build relationships at all levels.\n, • Proven ability to manage multiple priorities and work effectively under pressure.\n, • Strong organisational and problem-solving skills.\n, • Experience working with KPIs and service performance metrics.\n, • High level of customer focus and commitment to service excellence.\n, • Good IT skills, including Microsoft Office and customer management systems.\n\n Desirable Experience \n\n • Experience within the Customer Services sector\n, • Experienced in managing a team\n, • Strong communication skills\n, • Fully conversant with Microsoft Package, including Excel and Word\n\n Personal Attributes \n\n • Professional and customer-centric approach.\n, • Strong leadership and motivational skills.\n, • Resilient and solutions-focused.\n, • Calm under pressure and able to manage challenging situations effectively.\n, • Confident decision-maker with excellent attention to detail.\n, • Team player with a collaborative working style.\n\n Please apply with your up to date CV.

Head of Quality & Compliance \n Norwich, Norfolk (Hybrid Working Available)£40,000 - £45,000 DOE | Full Time | Permanent \n Lead Quality, Drive Compliance, Shape Continuous Improvement \n Are you an experienced Quality, Compliance or Audit professional looking to make a real impact within a growing professional services organisation? \n We are seeking a Head of Quality & Compliance to lead our quality assurance and compliance function, ensuring the highest standards of service delivery, regulatory compliance, and professional practice across a busy surveying and valuation operation. \n Reporting to the Senior Officer for People & Operations, you will lead the Quality Assurance team, oversee audit programmes, manage complaints and compliance activities, and take ownership of the organisation's ISO 9001 Quality Management System. This is a hands-on leadership role offering the opportunity to influence business-wide improvements and promote a culture of quality and accountability. \n Key Responsibilities \n\n • Lead and develop the Quality Assurance team.\n, • Oversee quality assurance processes for valuation and survey reports.\n, • Manage and continuously improve the ISO 9001 Quality Management System.\n, • Design and deliver internal audit programmes.\n, • Lead internal and external audits, ensuring corrective actions are completed.\n, • Manage complaints, claims, and compliance matters.\n, • Analyse quality and audit data to identify improvement opportunities.\n, • Produce management reports and compliance updates.\n, • Support regulatory, accreditation, and due diligence requirements.\n, • Drive process improvements through technology, automation, and AI solutions.\n\n About You \n You'll be an experienced quality, compliance, or operational excellence leader with a passion for continuous improvement and delivering high standards. \n Essential experience: \n\n • Quality assurance, compliance, audit, or quality management experience.\n, • Proven people management and leadership skills.\n, • Experience managing audit programmes and compliance activities.\n, • Strong understanding of regulated environments and quality frameworks.\n, • Complaint investigation and root cause analysis experience.\n, • Excellent communication, stakeholder management, and organisational skills.\n, • Knowledge of risk management and continuous improvement methodologies.\n\n Desirable: \n\n • ISO 9001 Quality Management System experience.\n, • Internal Auditor or Quality qualification.\n, • Knowledge of surveying, valuations, property services, or RICS standards.\n, • Experience supporting external audits and accreditations.\n\n What's on Offer? \n\n • £40,000 - £45,000 salary DOE\n, • Hybrid working\n, • 25 days annual leave plus bank holidays\n, • Birthday leave\n, • Four wellbeing days per year\n, • Private healthcare and dental cover\n, • Employer pension contributions\n, • Paid professional memberships\n, • Ongoing training and development\n, • Employee rewards platform\n, • Free on-site parking\n\n Interested? \n For more information or to apply, please contact: \n Michelle Topley \n Or simply apply online today. \n

Customer Service Operator \n Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. \n This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. \n Benefits and Package for Customer Services Operator: \n Salary: £12.81 per hourHours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to SundayContract: Full-time, 4-month fixed-term contractLocation: RemoteStart Date: 3rd August 2025 \n\n • 217 hours of annual leave, increasing to 231 hours with length of service (pro rata)\n, • Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more\n, • 24/7 employee assistance programme\n, • Family and friends' discounts on services and products\n, • Pension scheme with up to 4% company contribution matched\n\n Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. \n Key Responsibilities of Customer Service Operator: \n\n • Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries.\n, • Make anniversary calls to customers and build positive, professional relationships.\n, • Communicate professionally and empathetically with customers, including vulnerable individuals.\n, • Resolve customer queries and escalate complex or sensitive issues when required.\n, • Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries.\n, • Follow established processes, service standards and timescales to deliver a high-quality customer experience.\n, • Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements.\n, • Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures.\n, • Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads.\n, • Contribute to service improvements, reporting activities and other ad hoc tasks as required.\n\n Key Skills and Experience of Customer Service Operator: \n\n • A genuine desire to help the community, with an empathetic and attentive approach to customers' needs\n, • Excellent verbal and written communication skills\n, • Exceptional attention to detail and accuracy\n, • Strong problem-solving skills, with the ability to use initiative\n, • Experience in a customer-facing role, either face-to-face or over the telephone\n, • Previous experience in a similar contact centre or call centre role is advantageous\n, • Competent in Microsoft Office, including Excel, Word and Outlook\n, • Able to manage sensitive or challenging conversations professionally and discreetly\n, • Willingness to learn new skills and adapt to different customer service activities\n, • A collaborative and flexible approach to changing priorities and workloads\n\n Full training will be provided across a variety of customer service activities. \n If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! \n Red Recruitment (Business)

Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary: £12.81 per hour Hours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract: Full-time, 4-month fixed-term contract Location: Remote Start Date: 3rd August (Apply online only) hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matchedPlease note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required.Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloadsFull training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)

Noodle Talent Partners are working with a leading global digital business, recruiting for the position of Sales Account Manager to join a friendly and successful commercial team in Norwich, managing a portoflio of existing business client accounts with responsibility for maintaining strong relationships, retaining business and upselling additional services to meet revenue targets. This is an exciting organisation with a sociable dynamic and great team culture, that encourage progression & development, promoting from within and nurturing individuals to become the best they can be. Permanent full time posotion, working Monday to Friday 9am to 5pm. The package Starting Salary of £27,500 plus £12,000 annual bonus paid out quarterly, OTE of £40,000 with unapped commision) Flexible/Hybrid working environment 25 days annual leave plus bank holidays Private Medical Insurance Learning & Development Progression opportunities Great team culture Volunteer time off Employee-Assistance-Program (EAP) Modern offices and free onsite parking The Role Acting as the primary point of contact for your accounts, supporting business clients with new requests, account queries and other needs Building rapport with clients to ensure a great relationship built on trust and delivery of services Booking annual reviews for client renewals, conducting consultative virtual meetings to understand client's plans & objectives along with any challenges, promoting the companys services to support their goals and overcome difficulties, retaining business and generating additional sales revenue Working in line with individual quarterly revenue targets, manage accurate sales planning and forecasting to deliver a strong pipeline, reporting to management on a monthly basis Create account development plans outlining client goals, sales strategy and forecasting opportunites Improving customer satisfaction scores through providing an exceptional service for each client Working with the operations team to ensure all requests are scheduled and actioned in line with service level agreements and client's requirements. Managing any problems or complaints promptly with positive resolutions for both the client and the business, reporting and driving continual improvement What are we looking for? 2-3 years of experience in sales, managing your own revenue targets A personable and credible individual who enjoys working collaboratively with others Demonstrable sales experience, strategic sales planning and implementation, including pipeline management. Strong organisation and prioritisation skills Commercial awareness with ability to spot opportunities and has a high level of attention to detail Excellent communication and presentation skills * Self motivation, drive and resilience If you are interested in this great opportunity, please ensure your CV is up-to-date and apply online as soon as possible. Opportunity managed by Nikki Cranmer at Noodle Talent Partners. Account Manager | Account Executive | Sales | B2B | Client Relations | Relationship Manager | Corporate Sales

My Norwich based client is seeking an entrepreneurial and enthusiastic Commercial Manager to take ownership of commercial growth, business development, partnership creation, and revenue generation. My client owns an established manufacturer and supplier of niche engineered products, delivering bespoke solutions to a wide range of engineering challenges across multiple industry sectors. With their in-house capabilities, the business is uniquely positioned to provide custom-engineered solutions on an exceptionally fast turnaround. Operating with a lean, highly skilled and dedicated team from our [Norwich] site, and are entering our next stage of commercial maturity ahead of a planned leadership transition. The successful candidate will take immediate operational ownership of our core commercial functions. For the individual who delivers to our very high standard the appointment carries the opportunity to earn equity through a structured earn-in arrangement aligning long-term reward directly with the value created. We are not looking for a corporate functional specialist content to stay in a single lane and delegate downward. We are looking for a versatile, high-energy all-rounder — equally comfortable inside a margin spreadsheet, leading a high-value customer negotiation, or setting the pace across the team. Commercial Manager responsibilities: Enquiries - Own the inbound enquiry pipeline end to end, protecting our fast-turnaround USP through rapid, accurate quoting (compound selection, tooling, lead times) and strong enquiry-to-quote conversion. Orders - Manage the order book and order processing, owning on-time-in-full delivery and the commercial accuracy of every job entering production. Support Tickets - Own customer service and after-sales response — technical queries, complaints and resolution — as a core retention and reputation lever. Supplier Management - Lead raw material and compound purchasing, supplier negotiation, lead-time and supply security, and direct control of cost of goods sold. Financials - Take ownership of the P&L: margin analysis by product and customer, pricing strategy, management accounts and cash flow. Operational Alignment - Bridge commercial and production — aligning the sales pipeline with capacity and scheduling, and leading the commercial integration of the acquired moulding business into the Norwich site. Commercial Manager Profile: Proven commercial & financial acumen — ownership of both top-line growth and bottom-line protection (purchasing, COGS and full P&L mechanics), with an instinctive grasp of how purchasing and pricing decisions flow through to cash. SME manufacturing / engineering background — deep experience within an agile SME, ideally in technical manufacturing, engineering or industrial distribution, where rapid response times and cross-functional agility are the norm. Natural leadership & presence — a self-starter with the emotional intelligence and authority to earn respect, rally a tight-knit team, and lift operational pace through personal standard-setting. Executive ambition — tailored for a high-potential operator ready to step up: the strong “number two” in a larger business, or a manager who has outgrown their current ceiling, seeking the autonomy to run — and ultimately own a stake in — an enterprise. Commercial tempo and tight daily control — comfortable running the operation with genuine pace and rigour, raising the commercial awareness and ownership of the team rather than simply administering it. Rapid, high-quality decision-making — in bespoke manufacturing, friction and delay translate directly into lost margin; you digest technical and commercial data quickly, cut through noise, and make firm, accurate calls. A genuine all-rounder — able to move fluidly across a purchasing contract, an urgent enterprise enquiry, a scheduling bottleneck and the week’s cash flow without losing a step. Meticulous attention to detail — our products are highly engineered to precise specification, and errors in quoting, compound selection or scheduling are costly. Speed must be matched by structural accuracy. Commercial Manager and Company Culture: The company's biggest asset is its team a close-knit, energetic group with a genuine can-do attitude and no passengers. Therefore need someone whose instinct is to lead through coaching and development, not command and control. The right person will: Earn authority through credibility and example — commanding respect through fairness, consistency and standards rather than hierarchy or volume. Bring people with them — setting a high bar and a strong pace while actively developing the team’s capability and confidence. Lead with emotional intelligence — reading the room, giving constructive feedback, and creating the conditions for people to do their best work. Strengthen a positive, low-politics environment — building on the healthy, collaborative culture we already have, never imposing one of pressure or fear. In short, we are looking for someone the team will want to follow — a leader who raises the bar by lifting people up. The successful candidate will take immediate, hands-on accountability for the commercial performance of the business and total command of the back-office function — ensuring smooth operational flow and high customer satisfaction from first enquiry through to cash. Day-to-day responsibility for the production floor sits with the operations team; this role owns the commercial engine that drives it. This is not a static mid-management appointment. It is a structured executive succession track . This fantastic Commercial Manager vacancy comes with an extremely rewarding salary/package with a genuine opportunity to earn into the ownership of the business. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer

Job Advert Delivery Coordinator Permanent position Seething, Norfolk The Role: The Delivery Coordinator is responsible for managing and overseeing the scheduling, tracking, and coordination of product deliveries to ensure timely and accurate fulfilment. This role serves as the primary point of contact between the sales team, customers, and delivery partners, ensuring a smooth and efficient delivery process. Key Duties and Responsibilities: Coordinate and schedule delivery operations in alignment with customer orders and business needs. Utilise Purchase Orders for logistics, products and service-based operations Using nominated 3rd party travel management company, organise travel for technicians as required Communicate with internal departments (warehouse, sales, procurement) to confirm product availability and delivery timelines. Manage certification for products as required Monitor delivery progress and proactively address any delays or issues. Track shipments and update delivery status in the system. Maintain accurate delivery documentation, including invoices, delivery notes, and proof of delivery. Resolve delivery-related inquiries and complaints professionally and efficiently. Ensure compliance with transportation and safety regulations. Collaborate with third-party carriers or drivers to ensure proper execution of deliveries. Generate daily, weekly, and monthly reports on delivery performance metrics. Continuously seek ways to improve delivery processes and customer satisfaction.Who are we looking for? Excellent organisational and time-management skills. Strong communication and interpersonal skills. Ability to multitask and remain calm under pressure. Key skills, knowledge and experience: High school diploma or equivalent or a bachelor’s degree in logistics, business administration, or related field is a plus. Proven experience in logistics, transportation coordination, or delivery operations. Proficient in logistics software, Microsoft Office Suite (Excel, Word), and tracking systems. Familiarity with local geography and transportation regulations is advantageous. Why join us? Competitive benefits tailored to the division. Opportunities for career growth and visibility across the organisation. A supportive, inclusive culture that values your ideas and contributions. Work that truly makes a difference in safety, innovation, and global capability. About Us: James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets. James Fisher Fendercare is the leading provider of ship-to-ship transfers of oil and liquefied natural gas and as a global marine products provider, enabling the safe, compliant transfer of liquid cargo between vessels in offshore, nearshore or port-based locations. Visit our website at: (url removed) If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce

Service Charge Officer (Service Charge & Rent Officer)Long Stratton, Norwich, NorfolkFull Time: 37hrs per weekThisposition is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.Key Responsibilities Include:Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.Our Ideal Candidate Will Have:Educations and Qualifications:Degree level or equivalent relevant professional qualification or qualified by experience.Evidence of continued professional developmentHave or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.Experience:Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.Understanding of welfare benefits.Experience in operational management in a customer facing team.A track record of customer excellence and performance against KPIsExperience of change management and supporting changes in software and systems.Experience of working within a customer-focused environment and handling challenging customer interactions.Knowledge of housing management software and systems used to manage service charge billing and reporting.Experience of modifying and maintaining policy and procedures.Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.Experience of stakeholder management of both internal and external stakeholders.Skills, Knowledge and Abilities:Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practiceStrong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.Knowledge of developing IT systems for managing service charges & rents.Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.Strong skills in financial modelling, budgeting, and forecastingProficiency in using data and insights to drive personalisation transparency, and service improvements.Personal Attributes:A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.Strong organisational and time-management skills, with the ability to manage competing priorities effectively.Elevated level of attention to detail and accuracy in financial and service charge calculations.Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.Proficient in Microsoft Office, particularly Excel, and housing management software systems.A proactive approach to continuous improvement and process development.This role may require occasional travel to different properties and meetings across the Housing Associations portfolio.A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).Please note this role is subject to a Basic Disclosure and Barring Service checkTPBN1_UKTJ

Manufacturing Quality Manager My client specialise in High-performance industrial solutions across multiple sectors including Oil & Gas, Marine and Power Generation. They have an opportunity for Quality Manager from a manufacturing background with the predominant focus being on Quality overseeing goods inwards, in-process and finished inspection of machined parts Job Role Summary: The Quality Manager is responsible for leading and continuously improving the Quality, Health, Safety and Environmental (QHSE) management systems across the manufacturing facility, with a strong emphasis on quality assurance, customer satisfaction, process improvement and operational excellence. The role will ensure products, processes and systems consistently meet customer expectations, regulatory requirements and industry standards while maintaining a safe and environmentally responsible workplace. The Quality Manager will champion a proactive quality culture throughout the business, driving compliance, continuous improvement and best practice across all operational areas. Main Duties and Responsibilities: Quality Management (Primary Focus) • Lead the implementation, management and continuous improvement of the Quality Management System (QMS) in accordance with ISO 9001 standards. • Oversee the activities of the quality assurance department and staff. • Coordinate all quality related correspondence with the customers representatives. • Drive a strong quality culture throughout the business, promoting right-first-time principles and continuous improvement methodologies. • Develop and monitor quality KPIs, ensuring robust reporting and analysis of trends, non conformances and improvement opportunities. • Lead internal and external quality audits, ensuring timely close-out of findings and effective corrective actions. • Manage customer complaints, warranty issues and non-conformances through structured root cause analysis and CAPA processes. • Collaborate closely with production, engineering and supply chain teams to improve product quality, manufacturing processes and operational performance. • Ensure effective control of documentation, inspection processes, calibration systems and quality records. • Support supplier quality management activities, including supplier audits, evaluations and performance improvement initiatives. • Facilitate continuous improvement initiatives using Lean, Six Sigma and problem-solving methodologies. • Ensure products meet customer specifications, contractual requirements and applicable industry standards. • Drive reduction in scrap, rework and quality-related costs across the facility. Health and Safety Management • Develop, implement and monitor health and safety policies, procedures and programmes to ensure a safe working environment. • Conduct regular risk assessments, workplace inspections and safety audits to identify hazards and implement corrective actions. • Lead incident investigations, root cause analysis and the implementation of corrective and preventive actions. • Coordinate and deliver health and safety training programmes to employees across the site. • Ensure compliance with Occupational Health and Safety legislation and ISO 45001 requirements. • Maintain records of workplace accidents, incidents and near misses, ensuring timely reporting and corrective actions. • Oversee emergency preparedness and response planning, including fire drills, evacuation procedures and first aid arrangements. Environmental Management • Ensure compliance with environmental legislation, ISO 14001 standards and sustainability objectives. • Develop and implement environmental policies and initiatives to minimise environmental impact and improve sustainability performance. • Conduct environmental audits and inspections to identify risks and opportunities for improvement. • Monitor waste management, emissions control and energy efficiency activities across the site. • Liaise with regulatory bodies and external agencies regarding environmental compliance and reporting. • Promote environmental awareness and sustainable working practices throughout the organisation. Leadership and Training • Act as the site lead for QHSE matters, providing guidance, coaching and support to managers and employees. • Coordinate cross-functional improvement activities to integrate QHSE best practices into day-to-day operations. • Deliver training and awareness programmes related to quality, health, safety and environmental standards. • Support the development of a culture focused on accountability, compliance and continuous improvement. • Manage QHSE priorities, resources and budgets effectively. Compliance and Reporting: • Ensure ongoing compliance with internal standards, customer requirements, certification bodies and regulatory obligations. • Prepare and present regular QHSE reports and performance metrics to senior management. • Maintain up-to-date knowledge of legislation, standards and industry best practices relevant to QHSE. • Support external certification and customer audits. Continuous Improvement: • Lead continuous improvement projects to enhance product quality, process capability, safety performance and environmental standards. • Use data analysis and performance metrics to identify trends, risks and improvement opportunities. • Promote proactive problem-solving and employee engagement in improvement activities. • Support operational excellence initiatives across the manufacturing facility. Education / Qualification Requirements: • Certifications in Quality, Health & Safety or Environmental Management (e.g. ISO 9001 Lead Auditor, Six Sigma, NEBOSH, IOSH, ISO 14001). • Degree or equivalent qualification in Quality, Engineering, Manufacturing or a related discipline preferred. Experience and Knowledge Requirements: • Proven experience in QHSE or Quality Management within a manufacturing environment. • Strong working knowledge of ISO 9001, ISO 14001 and ISO 45001 management systems. • Proven experience leading quality improvement initiatives within a manufacturing or engineering environment. • Experience managing audits, non-conformances, CAPA processes and root cause investigations. • Strong understanding of quality tools and methodologies including Lean Manufacturing, Six Sigma and statistical analysis. • Experience working within project-based or complex manufacturing environments. • Good understanding of environmental, health and safety legislation and compliance requirements. • Experience driving cultural change and continuous improvement initiatives. Skills and Competency Requirements: Essential: • Strong leadership and stakeholder management skills with the ability to influence at all levels. • Excellent communication skills, both written and verbal. • Strong analytical, problem-solving and decision-making capabilities. • Demonstrable experience in quality systems management and continuous improvement. • Ability to manage multiple priorities and deliver results under pressure. • High attention to detail and strong organisational skills. • Skilled in data analysis, reporting and KPI management. • Proficient in Microsoft Office applications and QHSE management systems. • Self-motivated with a proactive and improvement-focused mindset. • Strong facilitation and training skills. • Commercial awareness with a customer-focused approach. Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

Homeownership Officer Location: Long Stratton, Norwich, Norfolk Salary: £37,000 per annum Fulltime: 37hrs per week Are you passionate about delivering excellent customer service and helping homeowners navigate complex property, leasehold and shared ownership matters with confidence? We’re looking for a proactive and organised Homeownership Officer to join our Homeownership team in Long Stratton, Norfolk. In this varied role, you’ll manage a diverse caseload covering leasehold management, affordable home ownership, property transactions, major works consultation and homeowner services. You’ll provide clear, accurate advice to customers, work closely with solicitors, contractors and stakeholders, and help resolve enquiries, complaints and disputes professionally. You’ll also support compliance with legislation and policy, keeping records accurate and ensuring risks are identified and managed effectively. This is a great opportunity for someone with experience in homeownership, leasehold management, housing, conveyancing or property management who enjoys problem-solving, building relationships and making a positive difference for customers. What you’ll bring: Experience managing varied cases and interpreting legal, contractual or property-related information. Strong communication skills and the ability to explain complex matters clearly. A customer-focused, professional and solution-focused approach. Excellent organisation, accuracy and confidence managing competing priorities. For a full list of responsibilities, please see the attached Role Profile If you’re ready to use your housing, property or leasehold experience in a role where every day brings variety and impact, we’d love to hear from you. Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC

Parts Sales Executive – Car Trade Parts | Norwich PERMANENT OPPORTUNITY Are you a customer-focused sales professional with experience in parts, automotive, or a fast-paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive. This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities. What's on offer Basic Salary + Uncapped commision 33 days' annual leave, including bank holidays Exclusive employee retail discounts Discounts on new and used vehicles, servicing, and maintenance Company pension scheme Family-friendly policies and flexible working options Cycle-to-work scheme Employee wellbeing programme with 24/7 access to healthcare professionals Paid volunteering day each year Company share purchase plan Employee referral bonus scheme Ongoing training and career development Life assurance, with the option to increase cover The Role As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day-to-day operation of the Trade Parts Centre. Your responsibilities will include: Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts. Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate. Delivering outstanding customer service via telephone and face-to-face, managing enquiries, orders, complaints, and credit queries professionally. Building and maintaining strong customer relationships through regular contact and exceptional service. Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities. Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards. Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards. Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels. Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care. About You We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service. Ideally, you'll have: Experience in automotive parts, distribution, telesales, or another customer-facing sales environment. Motor industry experience (preferred but not essential). Excellent communication skills with a professional telephone manner. Good IT skills and confidence using computer-based systems. The ability to work both independently and as part of a team. Strong organisational skills with excellent attention to detail. The ability to work efficiently to deadlines while maintaining high levels of customer service. A full UK driving licence. We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop. If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you

Service Charges and Rent ManagerLong Stratton, Norwich, NorfolkFull Time: 37hrs per weekWe have an exciting opportunity for a Service Charges & Rent Manager to beoperationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.Key Responsibilities Include:Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency.Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.Our Ideal Candidate Will Have:Educations and Qualifications:Degree level or equivalent relevant professional qualification or qualified by experience (E).Evidence of continued professional development (E)Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).Experience:Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.Understanding of welfare benefits.Extensive experience in operational management and leading a customer facing team.A track record of customer excellence and performance against KPIsExperience of change management and being and subject matter expert for changes in software and systems.Experience of working within a customer-focused environment and handling challenging customer interactions.Knowledge of housing management software and systems used to manage service charge billing and reporting.Experience of modifying and maintaining policy and procedures.Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.Experience in leading customer facing teams and a history of customer excellence & performance against KPIs.Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.Extensive stakeholder management of both internal and external stakeholders.Skills, Knowledge and Abilities:Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practiceStrong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.Knowledge of developing IT systems for managing service charges & rents.Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.Knowledge of the Regulator of Social Housings Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.Coaching and leadership skills to enable a team to develop to achieve its full potential.Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.Strong skills in financial modelling, budgeting, and forecastingProficiency in using data and insights to drive personalisation transparency, and service improvements.Personal Attributes:Coaching and lea dership skills to enable a team to develop to achieve its full potential.Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.Skilled in gathering and leveraging customer feedback to drive continuous improvements.Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively.High level of attention to detail and accuracy in financial and service charge calculations.Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.Proficient in Microsoft Office, particularly Excel, and housing management software systems.A proactive approach to continuous improvement and process development.This role may require occasional travel to different properties and meetings across the Housing Associations portfolio.A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).Please note this role is subject to a Basic Disclosure and Barring Service checkTPBN1_UKTJ

Next Job Abroad is thrilled to offer an exciting opportunity for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! This role is designed for individuals with a strong sales background and a commitment to delivering exceptional customer service. In this position, you will assist customers with their banking needs while promoting a variety of financial products. This is a fantastic chance to enhance your career in a vibrant location with a rich culture and stunning scenery! • Respond to customer inquiries about banking products and services in both Danish and English., • Utilize your sales skills to identify customer needs and recommend tailored financial solutions., • Assist clients with account openings, transactions, and general inquiries related to banking services., • Collaborate with the sales team to achieve and exceed company sales goals., • Handle customer complaints and provide timely resolutions to ensure high satisfaction levels., • Accurately document all interactions and transactions in our systems., • Stay updated on banking regulations and company products to provide precise information., • Fluency in Danish and proficiency in English; knowledge of additional languages is a bonus., • A minimum of 1 year experience in customer service or sales, preferably in a banking or sales environment., • Proven ability to achieve sales targets and enhance customer experiences., • Excellent communication skills, both written and verbal., • Adept at managing multiple tasks in a fast-paced environment., • Familiarity with banking software and CRM systems is advantageous., • Willingness to relocate to Malta and embrace a dynamic new environment., • Career growth opportunities in a renowned global bank., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €25.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

Description Join our award-winning company's Customer Care department with great opportunities for growth in your career. About ihateironing We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. As our team continues to grow, we're looking for talented Customer Care Associates and Senior Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers, from those looking to grow their skills to experienced professionals ready to take on a senior role. There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: • Two year's minimum previous customer care experience, • Excellent attention to detail, • Well organised and punctual, • A team player, • Honesty and professionalism in everything you do, • Putting in diligent effort, • Dealing with 50+ calls on a daily basis, • Troubleshooting issues that may arise, • Handling customer complaints and providing appropriate solutions, • Ability to think on your feet and use your own initiative, • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers Benefits • Competitive salary, • Fully remote role, • £20 monthly health and fitness subsidy, • Opportunity for profit-related bonus, • Company pension, • Paid accommodation for 3 weeks training in London, • Subsidised laundry and dry cleaning, • Opportunity for progression, • Great working environment, • Weekend availability required for support_ This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Swedish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level Swedish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level German is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

• Social housing complaints, • Housing Ombudsman Social Housing Complaints Officer Remote working 6 week contract (potential for further extension) 37.5 hours per week £15.07 per hour plus holiday or £19.50 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Quality Administrator - Award-Winning Manufacturer Birmingham | c.£30,000 Dependent on Experience | Permanent, Full-Time Ref: BCR/JC/31875a Bell Cornwall Recruitment are delighted to be supporting our client, a prestigious and long-established precision engineering business, in their search for a driven and ambitious Quality Administrator. This is a fantastic opportunity for someone with quality administration experience who is hungry for success and ready to develop their career within a forward-thinking and award-winning engineering business. Our client is an award winning company with more than 160 years of history. They specialise in high-precision tooling and components, supplying world-class solutions to industries such as telecommunications, automotive, aerospace, pharmaceuticals, and renewables. Following exciting investment and significant growth, the company is scaling rapidly - making now the perfect time to join their journey. The Role: Quality Administrator As Quality Administrator, you will play a key role in supporting and maintaining the company's quality management systems, ensuring compliance with international standards and helping to drive continuous improvement. Your responsibilities will include: • Maintaining accurate quality documentation, records and reports., • Assisting with internal audits, compliance checks and external certification visits., • Supporting the integration and ongoing development of ISO 9001 and IATF 16949 quality systems., • Coordinating corrective actions and supporting root cause analysis for non-conformances., • Helping to track and report on quality KPIs such as scrap, rework and customer complaints., • Providing essential administrative support to the Quality team and wider business. About You This role is ideal for someone who wants to grow in the quality field and take on more responsibility as they develop. We're looking for: • Previous administration experience (ideally in a quality or compliance environment)., • Strong attention to detail and organisational skills., • Good IT skills with the ability to manage systems and records., • A proactive, problem-solving mindset., • Ambition, drive, and a real hunger to succeed and progress. Why Join? This is not just another admin role - it's a chance to make a real impact in a respected, high-performing manufacturing business. In return, you'll benefit from: • A dynamic, supportive working environment., • Opportunities for career development and progression., • A competitive benefits package including private healthcare and a contributory pension scheme. Interested? If you're an ambitious administrator with a keen eye for detail and a passion for quality, apply today through Bell Cornwall Recruitment and take the next step in your career! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Spanish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday on a twilight shift 4pm - 12am. The Person: • Fluent or Professional level Spanish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Mercier Consultancy MD is looking for enthusiastic and dedicated individuals to join our team as French Speaking Customer Support Representatives in Sofia. In this role, you will be at the forefront of our customer service operations, engaging with French-speaking clients to provide them with exceptional support and assistance. This is a fantastic opportunity for those who thrive in a collaborative environment and are eager to contribute to customer satisfaction and loyalty. • Deliver outstanding customer service to our French-speaking clientele via phone, email, and chat., • Address inquiries and provide information about our products and services effectively., • Assist in troubleshooting and resolving customer issues in a timely manner., • Maintain comprehensive records of customer interactions and feedback., • Collaborate with various teams to enhance customer experience and streamline processes., • Stay informed on product updates to provide accurate information to customers., • Native or fluent in French (written and spoken); knowledge of English is a plus., • Previous experience in customer support or service-oriented roles., • Excellent communication and listening skills., • Ability to handle inquiries and complaints with professionalism and patience., • Proficient in using customer support software and tools., • A proactive attitude and willingness to learn and grow within the company., • Strong problem-solving abilities and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...