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Service Delivery Manager - Collections Salary: £40,491.36 per annum, with an annual performance bonus plus Veolia benefits and pension Hours: 40 hours per week. Monday - Friday, 8:00am - 5:00pm. Location: Marsh Road Depot 4/7 Marsh Road HA0 1ES When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem-solve for operational challenges. Delivery of a first-time collection culture and all contractual performance KPI's. Lead our people & assets to deliver/exceed service expectations. Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans. Investigate safety incidents, underperformance and disciplinary incidents. What we're looking for; Essential: Experienced working as part of a team; with good communication and leadership skills is necessary. Valid Full UK driver's licence. IT Skills, Experience in a similar environment would be essential. Understanding of Health & Safety at work, with experience of health and safety protocols. Knowledge of environmental regulations and compliance requirements. Strong understanding of waste handling, disposal, and recycling processes. Excellent project management and organizational skills. Strong attention to detail and record-keeping abilities. Desirable: HGV Driving Licence. IOSH training. Experience in waste management operations. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Job Description: Position Title: Registered Nurse Reports to: Home Manager Job base: Client Residential Care Home Shift work including evenings, weekends and nights; Some on call work may be required. Job purpose: To provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Summary The job sits within Care, which provides older people with high quality nursing and residential care throughout the country. Homes offer a wide range of high quality care options including respite, palliative and specialist dementia care. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels. Key Accountabilities (All accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation and the Group's behaviour framework): Provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Assist in the recruitment, performance management and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service. Attend routine reviews with the wider multi disciplinary team, participate in the completion of health and progress assessments and communicate outcomes to residents, significant others and staff. Build and maintain relationships with internal and external customers, identifying and dealing with any shortfalls in service delivery and ensuring that complaints are dealt with appropriately and escalated when necessary. Prepare and monitor residents' care plans and supervise the delivery of all aspects of care to ensure that care is delivered to agreed quality standards and meets the needs of the individual. Assist in maintaining rotas to ensure that sufficient staff are available to deliver care and to comply with legislative requirements. Monitor and maintain high standards of clinical care to meet legislation and organisational standards and reflect best practice. Ensure the completion of quality and risk assessments to ensure that services meet the needs of residents, and regulatory compliance, fulfil organisational aims and provide value for money for the business. Take personal responsibility to remain clinically up to date. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives. Experience A valid Registered Nurse (RN) qualification with current licensure. Proven relevant experience in a clinical role. Proven relevant experience in care of older people in a residential care home. Some experience of clinical supervision of staff. Knowledge of relevant legislation and its application. Requirements ESSENTIAL: Registered Nurse on part 1 of the NMC Register. Membership with the Royal College of Nursing (RCNi) or an Indemnity Insurance with a reputed insurance provider. Successful completion of the International English Language Testing System 7.0 in all 4 areas, if English is not the first language Excellent understanding of written and spoken English Excellent communication skills Ability to interpret system-generated data Ability to demonstrate a positive and accepting approach to clients whatever their needs. Email and internet communications Basic Microsoft Excel * Basic Microsoft Word If you are passionate about providing exceptional patient care, we encourage you to apply for this rewarding opportunity as a registered nurse. Job Types: Temporary, Zero-hour contract

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

Job description TPS Parts Sales Executive - Park Royal Fun, exciting, rewarding work. Join us for the ride! Working with world-class brands as a Parts Sales Executive you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Achieve sales KPIs and revenue targets by accurately identifying customer parts requirements through effective questioning, diagnosis, recommendations, promotions and upselling. Deliver exceptional customer service at all times, building strong relationships through regular telephone and face-to-face contact while handling enquiries, orders, complaints and credit queries professionally. Maintain strong knowledge of the TPS product range, brand USP (genuine vs non-genuine), promotions and systems to confidently overcome objections and maximise sales opportunities. Use TPS systems accurately (e.g. EKTA/VIN lookup) to process orders, maintain customer records, complete documentation and ensure compliance with data protection and business standards. Support Centre operations as required, including receiving and allocating parts, assisting with stock checks, reporting damages or losses, sourcing parts and maintaining displays to manufacturer standards. Work closely with the Sales Manager, Centre team, manufacturers and suppliers to support sales targets, service delivery and continuous improvement. Maintain a professional appearance, organised working environment and high standards of integrity, compliance and customer satisfaction. Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Experience in a parts, distribution, telesales or fast-paced sales environment, with regular customer contact. Motor industry experience preferred. Strong communication skills, professional telephone manner and good IT skills. Ability to build strong relationships and work independently or as part of a team. Excellent attention to detail, able to work to timescales with a strong customer-service focus. Full UK driving licence required. We welcome applications from all backgrounds and encourage those eager to learn to apply. We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

Customer Service Specialist/Project Manager - Aviation £30,000 - £32,000 Hayes | On-site (Hybrid after probation) | Full Time Are you an experienced Customer Service, Customer Support or Account Coordination professional with a background in aerospace or aviation? Do you enjoy building strong customer relationships while coordinating complex engineering and maintenance activities? We are supporting a leading aerospace organisation in the search for a Customer Service Specialist to join their Landing Gear MRO team. This is a fantastic opportunity to work with global airline customers, aircraft leasing companies and aviation partners, acting as the key operational contact throughout the maintenance, repair and overhaul (MRO) process. The Opportunity As the Customer Service Specialist, you'll be the primary operational liaison between customers and internal teams, ensuring clear communication, efficient coordination and exceptional customer service throughout each MRO event. Working closely with Account Managers, Event Managers, Engineering, Operations, Supply Chain and Quality, you'll play a vital role in ensuring customer expectations are met while helping deliver complex aerospace projects on time. Key Responsibilities - Act as the primary operational point of contact for assigned customer MRO events. - Build and maintain strong day-to-day relationships with customers. - Prepare customer status reports and coordinate regular progress meetings. - Provide timely updates on operational progress, delivery milestones and project risks. - Coordinate customer-facing activities throughout the full MRO lifecycle. - Work closely with Engineering, Production, Supply Chain, Logistics and Quality to ensure customer commitments are achieved. - Coordinate inductions, shipping activities and supporting documentation. - Monitor project progress and proactively communicate delays or changes. - Coordinate customer queries, complaints, warranty claims and quality investigations. - Support cross-functional teams to resolve operational issues efficiently. - Identify recurring issues and contribute towards continuous improvement initiatives. - Maintain accurate records using ERP systems and Microsoft Office. What We're Looking For - Previous experience within Customer Service, Customer Support, Customer Operations or customer Account Coordination. - Aerospace, Aviation or MRO industry experience (highly desirable). - Experience managing multiple customer requirements within a fast-paced operational environment. - Strong stakeholder management skills with the ability to communicate confidently across all levels. - Experience using ERP systems alongside Microsoft Office (Excel, Outlook & PowerPoint). - Excellent organisation, planning and time management skills. - Strong attention to detail and problem-solving ability. - The confidence to communicate technical or operational information clearly to customers. Desirable Experience - Knowledge of aircraft maintenance (MRO) processes. - Understanding of aerospace supply chains. - Familiarity with quality and regulatory standards within aviation. - Degree in Business, Engineering, Aviation Management or a related discipline (or equivalent industry experience). What's on Offer - Opportunity to work with a globally recognised aerospace business. - Exposure to major airlines, aircraft lessors and aviation operators worldwide. - Collaborative environment working alongside Engineering, Operations, Supply Chain and Commercial teams. - Genuine opportunities for career development within a growing aerospace organisation. - International travel opportunities as part of the role. Eligibility Applicants must have the unrestricted right to live and work in the UK. Sponsorship is not available for this position

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Customer Account Executive to join a successful, well-established and market-leading business. The company, as part of their continued success, has an immediate opening in Acton to add to their customer account management team as a result of continued growth and new business wins. This is an exceptional platform to kick-start your career, or apply your initial 1-2 years' commercial experience to an international business that can offer genuine career advancement opportunities.This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and enquiries and complaints are dealt with competently and with a sense of urgency. The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do.It is essential that you have experience in a customer service driven environment. You will provide strong administrative support to the senior account managers, and also get the opportunity to manage a number of customer accounts for which you will take sole responsibility. You will get to understand your customers inside out through developing relationships with them that are based on trust, integrity and delivering what you say you will.Reporting directly into the Key Account Manager, you will have significant liaison with numerous departments and internal stakeholders such as the sales team, account managers, operations and logistics. To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven with great attention to detail. You will possess strong influencing and negotiating skills, be commercially aware and highly analytical with the ability to listen. Strong Excel skills will be an advantage in addition to experience of Power BI.What will set you apart is your energy, resilience and desire to deliver results. You will see this as a chance to make a real positive impact in the business. For those that do, genuine career opportunities are available to into more senior roles. A preference will be given to candidates who are Degree educated.If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, and are ambitious to develop your career, get in touch ASAP!For immediate consideration, send your CV without delay!Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.TPBN1_UKTJ

The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOE Key Responsibilities Operations & Branch Performance • Support the Branch Manager in the daily operation of the branch., • Ensure smooth running of trade counter, warehouse and yard activities., • Help achieve branch sales and profitability targets., • Monitor stock levels and ensure accurate stock control procedures., • Ensure goods are received, stored and dispatched correctly., • Maintain high standards of housekeeping throughout the branch. Team Supervision • Supervise branch staff and provide day-to-day guidance., • Assist with staff training, development and performance management., • Support rota planning and workload allocation., • Promote a positive and professional team culture. Customer Service • Deliver excellent customer service to trade and retail customers., • Handle customer queries, complaints and escalations professionally., • Build strong relationships with local co...

Youll also handle customer queries and complaints professionally, ensuring every experience leaves a great aftertaste, while keeping the Senior National Account Manager informed on promotions, trends, stock levels, and any issues that arise. About Le Creuset: At Le Creuset, every dish begins with a

Elior Concessions - Elevating Every Day Out Whether it's a day out at a heritage site, museum, or entertainment venue , we make every experience extra special with fantastic hospitality and innovative food . We're the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go , we turn food breaks into memorable moments. What you'll be doing... As a Cafe Assistant Manager, you will support the Cafe Manager in daily operations, ensuring high standards of customer service to Elior UK, and efficient management of cafe activities. Assist the Cafe Manager in overseeing daily operations, ensuring smooth service during shifts, and maintaining high standards of customer care Manage stock levels, place orders with suppliers, and ensure quality control of inventory. This includes generating purchase orders and following up on deliveries Ensure a welcoming atmosphere, address customer inquiries and complaints, and foster a community-oriented environment Maintain accurate records of inventory, staff performance, and operational procedures. Inform management of any significant changes involving staff Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues Working Pattern: 5 days out of 7 | 37.5 hours per week Salary: £28k per annum What can you bring? Proven experience of successfully managing a team Genuine interest in customer service excellence A strong team player, highly confident and positive Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

worked in the building industry also, so is used to managing building issues and liaising with the relevant parties/stakeholders etc. Property Manager (Residential Lettings) Location: Richmond, Surrey Salary: +pound;33,000 +ndash; +pound;38,000 per annum + Performance Bonus Hours: Monday to Friday, 9am-5:30pm +ndash; 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided) Holiday: 20 days initially (rising to 25 days) + Bank Holidays Start Date: Immediate start available (Latest start: late August / early September 2026) About the Role: We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors. Key Responsibilities: Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio. Maintenance + Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects. Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI). Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions. Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds. Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally. Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports. What We Are Looking For: Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc. Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience. Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently. Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook. Attributes: A smart, well-presented team player who can also work autonomously. Licence: A clean, valid driving licence is required to conduct property inspections. What We Offer Competitive base salary up to +pound;38k plus bonus potential. Growing holiday allowance from 20 to 25 days over time. A supportive, collaborative team environment.

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

The Little Door & Co Welcome to the house party. At The Little Door & Co, we create apartment-style spaces where guests feel like theyve walked into a friends home relaxed, cared for, and ready for an unforgettable night. We are late night and we like to think we host the best house parties in London Were looking for an Assistant General Manager to partner with the GM, support the entire flat, and help ensure every shift runs beautifully both on the floor and behind the scenes. The role Youre the GMs right hand and the glue that holds it all together. This is a pivotal role. You form the perfect duo with the General Manager, leading from the front while keeping the back of house systems tight and compliant. You help create a homely, welcoming environment where every guest feels safe, looked after and genuinely cared for. You champion our culture, support the development of every department, and take real ownership of standards across bar, floor and kitchen. You balance warmth with commercial awareness protecting margins, growing revenue and ensuring our offering stays fresh, competitive and on brand. What were looking for Someone who: thrives in partnership and teamwork brings solutions, not problems thinks commercially and protects margins leads with warmth and authority has exceptional attention to detail supports and develops managers confidently communicates clearly and consistently takes pride in systems, structure and standards Youll be organised, proactive and confident as comfortable hosting on the floor as you are overseeing compliance, budgets and operational processes. What youll be doing Representing The Little Door & Co values in every interaction Overseeing front of house standards, stocktakes and brand guidelines Driving excellence in our F&B offering keeping it fresh, competitive and on brand Maintaining strict allergen and dietary compliance, ensuring accurate communication across teams Protecting margins through strong F&B cost control and revenue focus Overseeing the Bar Manager and ensuring drink quality, cleanliness and compliance are spot on Supporting the Floor Managers development and day-to-day leadership Working closely with the Head Chef to uphold kitchen compliance, certification and hygiene Monitoring BOH organisation, maintenance and overall diligence Supporting recruitment, onboarding and HR compliance across all departments Maintaining consistent training plans and development programmes Managing guest feedback and handling complaints with warmth and confidence Preparing and auditing opening, closing and cleaning procedures Ensuring the team and venue are always House Proud Sound like your kind of place? If youre ready to be the GMs partner, help lead the flat, and make sure the house runs beautifully from top to bottom, wed love to meet you. Come knock. TPBN1_UKCT

Job Ref: DAL5111 Branch: Clayton Hotel Chiswick Location: Clayton Hotel Chiswick, London (West) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 09/06/2026 Closing date: 23/07/2026 Food & Beverage Manager Dalata Hotel Group are currently looking for an experienced Food & Beverage Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this position, you will have a unique opportunity to shape your team's culture and success while contributing to the hotel's strategy. If you are looking for your next opportunity or a move in your career into a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. Benefits 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy- to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities: Ensure guest satisfaction both proactively and reactively, across multiple departments including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports. Check the Optimus sheet daily. Email a copy of the complaints sheet to department heads and discuss any necessary corrective training. What You Will Need: 2-3 years of experience as a Guest Relations Officer or Manager. Familiarity with hospitality industry standards. Experience in a 3/ 4 star hotel. Proficiency in English. Computer literacy. A customer-oriented and professional attitude. An outgoing personality Excellent organizational and time management skills. About us Dalata Hotel Group - we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Chiswick, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the Chiswick High Road, it's a place that has everything from food, culture and entertainment. If you want to see even more of London, we're conveniently located just by Gunnersbury Underground Station which connects you across the city. Marrying contemporary design with stylish interiors, our 4-star hotel offers 11 sophisticated conference spaces, all flooded with natural daylight and fully accessible. We are just 20-minutes to London Heathrow, via the M4 motorway, and 20-minutes into central London. TPBN1_UKCT

We are looking for an experienced and professional Assistant Manager to join our team to oversee daily business operations and lead our team. In this role, you will work directly with the General Manager to maintain operational standards, drive performance, and ensure excellent customer service. Main Responsibilities: Identify and improve underperforming areas to elevate the restaurant to the next level as were focused on growth Oversee and supervise all Front of House operations with a hands-on leadership approach Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms Lead recruitment, hiring, and onboarding of new team members Maintain accurate operational logs and monitor financial performance closely Manage stock control, ordering, and supplier coordination Ensure the venue consistently meets all health and safety compliance standards Respond to guest feedback and complaints promptly and professionally Motivate, support, and guide the team to maintain consistently high service standards Ideal Candidate Will Have: At least 2 years' experience in high volume restaurant One or more references from previous employers Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results A hands-on approach with attention to detail and problem-solving abilities Strong organisational skills and the ability to handle multiple priorities Strict but fair leadership style - respectful, consistent, and confident Excellent communicator with the ability to clearly pass on expectations and motivate the team Flexibility to work evenings, weekends, and peak periods Good working knowledge of Microsoft Office (Word and Excel) What We Offer: Salary starting from £39,000 salary (48 hours/week) - for the right person who delivers results and drives progress, theres clear opportunity to grow with us. When the operation thrives, so do you. Internal growth and promotion opportunities. A positive and inclusive team culture. Staff discounts on food and drinks. Ongoing support and training to grow your career. TPBN1_UKCT

Complaints & Claims Manager. This is a unique opportunity for an experienced legal risk or complaints professional to take ownership of the firm's complaints and claims function, working closely with senior stakeholders to ensure matters are managed effectively, sensitively and in accordance wit

AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2. Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards. Work with operational teams to identify corr

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

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The EPR Account Manager (Global) plays a key role in the offering of Valpaks International & Environmental Compliance Service. The International Data Account Manager is the first point of contact for the customers international compliance and data queries.

An exciting National Account Manager role to join this growing business and help accelerate the growth of their Bath, Body and Skincare brands across the UK retail market.

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Veterinary Receptionist / Veterinary Care Assistant (VCA) 📍 Near Walton-on-Thames, Surrey 💷 Salary: Up to £28,000 DOE 🕒 Full-Time Position We are currently recruiting for a friendly, organised, and enthusiastic Veterinary Receptionist / Veterinary Care Assistant (VC

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