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Travel Product Set Up Manager£45,000 - £50,000 per annum, dependent on experienceCrawley, Hybrid (at least 3 days a week)As our Product Set Up Manager, you'll play a pivotal role in bringing our award-winning travel experiences to life. From unforgettable escorted tours and hotel stays to our Ocean and River Cruises, you'll ensure every holiday is accurately set up and ready for sale, helping us deliver exceptional experiences for our guests as our Travel business continues its exciting growth journey.Leading the product set up team, you'll ensure all holidays are launched accurately, on time, and in line with our brochure and commercial timelines. Working closely with our Commercial, Product and Operations teams, you'll oversee the complete product set-up process, from initial system configuration through to launch, while quickly resolving any issues that arise once products are live.You'll be responsible for ensuring product information, pricing and availability are accurate and consistent, giving our customers confidence when booking their next adventure. You'll also drive continuous improvement by identifying opportunities to streamline processes, enhance system efficiency and strengthen controls, helping us support the next phase of growth across Saga Holidays and Titan Travel.This requires you to be working from our Crawley office a minimum of 3 times a week.Package DescriptionAt Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE FOR THIS ROLE:25 days holiday + bank holidaysOption to purchase additional leave - 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining us, 4 x salaryWellbeing programmeColleague discounts including family discounts on cruises, holidays and insuranceRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformMain ResponsibilitiesAs our new Travel Product Set Up Manager you will oversee resource allocation across Saga and Titan brands. Leading you team, you will ensure brochure and marketing campaign deadlines are consistently met.Other accountabilities will include:Supporting Product Set Up Leads by coordinating resources effectively and assigning team members to tasks in line with agreed timelines.Maintain weekly reporting to monitor product progress from product brief through to on-sale, providing clear visibility of status and associated risk. Ensure necessary steps are in place before placing product on sale.Ensuring all training is given across all set up processes ensuring cross-skilling opportunities are identified to avoid resource bottlenecks. Proactively monitoring and address any underperformanceManaging the day-to-day operations of the Product Set Up team, ensuring all activities are completed accurately and efficiently across both ground and air products.Leading the implementation and testing of new products and systems within the department to enhance product bookability, efficiency and improve speed to market.Running weekly brochure planning meetings, documenting progress and proactively highlighting any risks that may impact readiness for sale.Overseeing our set-up outsource monitoring performance and highlighting any risks or concerns through regular KPI reportingEnsuring all on-sale booking checks are completed within agreed service level agreements to maximise product bookability. Understanding root cause for any errors detected and suggested recommendations to avoid repetition.Managing task queues, ensuring all items are addressed within SLAs, with a focus on identifying trends.Investigating and resolving any product set-up issues or errors in a timely manner. Identifying any repeat errors and implement necessary measures to avoid repetition.Continuously reviewing and streamlining processes to eliminate loading queries and providing feedback for any package inconsistencies.Providing regular progress reporting, highlighting any SLA risks or potential impacts to delivery timelines.Ensuring products are placed on sale accurately, considering any held back dates, company and supplier stop-sales.Ensuring any package itinerary amendments are processed promptly to enable timely communication of changes to customers.The Ideal CandidateAs our Travel Product Set Up Manager, you will have proven people leadership as well as experience in contract/product loading. Experience in the travel industry is advantageous.You will also need to demonstrate the following skills and experience:High attention to detailProven ability to work under pressure against tight deadlinesProblem-solving ability and commercially astute.Excellent relationship management skillsProficient in Office 365Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us SpecialAbout The CompanyOver the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine.Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.#LI-HG1TPBN1_UKTJ

Senior Product Manager - InsuranceSalary £60k-£70k DOEOutskirts of Crawley | Hybrid WorkingLloyd Recruitment Services is delighted to be working with a long-standing client partner, a highly respected FCA-regulated organisation and established employer, who are looking for an experienced Senior Product Manager - Insurance to join their team.The business is going through an exciting period of investment and growth, making this a fantastic time to join and play a key role in shaping the future of their insurance products.This role will take ownership of product strategy, development, and performance, ensuring products deliver strong commercial outcomes while meeting customer needs and FCA Consumer Duty requirements.Key responsibilities include:Managing the end-to-end insurance product lifecycleDeveloping and delivering product roadmaps and strategiesBuilding strong relationships with internal teams, external partners, and stakeholdersUsing insight, data, and market trends to drive product improvementsEnsuring products remain compliant with FCA regulations and Consumer DutySupporting and developing a high-performing product team of 4About you:Experienced within insurance or financial services product managementStrong understanding of FCA requirements and Consumer DutyConfident managing stakeholders and third-party relationshipsCommercially focused with strong analytical and communication skillsExperience leading and developing othersBenefits include:Working hours: Monday to Friday, 9:00am - 5:00pm (35-hour week)25 days holiday plus bank holidays, with the option to buy or sell up to 5 additional daysPrivate medical insuranceFree onsite parkingHybrid working - 2 days office-based and the remainder working from homePlus much moreThis is a fantastic opportunity to join a successful organisation during an exciting period of investment, where you can make a real impact and be part of future growth.Extra Information:Refer a friend and earn a retail voucher worth up to £500! Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.TPBN1_UKTJ

Sainsbury's Taste Café Café Supervisor - Crawley Pay Rate: £13.25 per hour Profile Experienced and customer-focused hospitality professional with a passion for leading teams and delivering outstanding café experiences. Committed to maintaining exceptional standards of customer service, food quality, and operational excellence while supporting the day-to-day running of the café. Confident supervising teams, resolving customer queries, ensuring compliance with food safety and health & safety standards, and driving a positive, high-performing culture. Capable of taking responsibility for managing the café in the absence of the Unit Manager, ensuring smooth operations, maintaining brand standards, and supporting commercial performance. Key Skills Excellent customer service Team leadership and supervision Strong communication skills Barista and coffee preparation Food preparation and presentation Food safety and allergen awareness Cash handling and stock control Organisation and planning Health and safety compliance Problem solving and decision making Coaching and developing team members Commercial awareness Positive, flexible, and reliable approach Key Responsibilities Deliver exceptional customer service and create a welcoming café environment. Supervise and support the café team throughout daily operations. Lead shifts and take responsibility for the café in the absence of the Unit Manager. Prepare and serve high-quality food and beverages, including coffee. Ensure café standards, food safety, hygiene, and brand requirements are consistently maintained. Support the induction, training, and development of new team members. Handle customer feedback and complaints professionally and efficiently. Complete opening and closing procedures in line with company standards. Support stock control, food waste management, cash handling, and café administration. Help deliver café sales targets while maintaining excellent operational standards. Promote a safe working environment and ensure compliance with all health and safety procedures. Communicate effectively with the Unit Manager and wider team to support operational performance. Personal Qualities Passionate about customer satisfaction Confident leader and role model Reliable and committed Friendly and approachable Organised and proactive Flexible and adaptable Uses initiative Calm under pressure Honest and trustworthy Team-focused Achievement orientated As a Café Supervisor, you'll be part of a dynamic, fast-paced team, supporting the Unit Manager in delivering exceptional food and world-class customer service within a busy Sainsbury's Taste Café. You'll oversee day-to-day café operations, supervise the team during shifts, and help deliver an outstanding customer experience while maintaining the highest standards of food quality, safety, and operational excellence. In return, you'll have the opportunity to progress your hospitality career with a company that invests in its people, celebrates individuality, and rewards those who consistently go above and beyond. Here's an idea of what your shift patterns will be: Variable shifts Your key responsibilities will include: Preparing delicious, high-quality food and beverages to company standards Supervising the café team to ensure exceptional customer service is delivered at all times Leading shifts and taking responsibility for the café in the absence of the Unit Manager Supporting and developing team members through coaching, training, and leading by example Communicating regularly with the Unit Manager to support operational targets, KPIs, and café performance Representing Sainsbury's Taste Café and Compass Group with a professional and positive brand image Liaising with customers and the café team to resolve queries and exceed customer expectations Completing opening and closing procedures in line with company standards Supporting stock control, food waste management, cash handling, and café administration Implementing and maintaining the highest standards of Food Safety, Health & Safety, and hygiene compliance Ensuring the café remains clean, safe, organised, and welcoming throughout each shift Our ideal Café Supervisor will: Be passionate about great-tasting food and delivering exceptional customer service Have previous supervisory experience within a café, hospitality, catering, or retail environment Have a minimum of two years' experience in a customer-facing catering or hospitality role Have experience leading and motivating teams in a fast-paced environment Demonstrate excellent communication, organisation, and leadership skills Be confident making decisions and taking ownership when managing shifts Have a strong understanding of food hygiene, health & safety, and operational standards (a Basic Food Hygiene Certificate is advantageous) Thrive under pressure while maintaining high standards and attention to detail Be ambitious, proactive, and committed to developing both themselves and their team Bring a positive, flexible, and reliable approach to every shift As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0607/45056001/52818843/BU #One Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

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