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SummaryApto Operate is our managed service for telemetry, security, and observability platform management and it is growing. The Operate Service Manager owns the service itself: the quality and consistency of delivery across every customer account, the performance and development of our engineering team, and the continuous improvement of how Apto delivers.This is not a pure operations role and it is not a pure management role. You will be close enough to the technical work to understand what the data is telling you, senior enough to influence how the business operates, and systematic enough to turn what you see into improvements that stick. You sit alongside our Technical Account Managers (who own the customer relationship) and Solution Architects (who own technical direction) you own delivery.What you'll DoRun the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems.Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless of engineer or account.Lead the engineering team.Line-manage our engineers: one-to-ones, development plans, specific feedback, and performance management where needed.Manage capacity forward.Track utilisation, plan for new contracts entering delivery, and surface headcount or skills gaps to leadership before they bite.Handle escalations.Act as the first internal escalation point when delivery is under pressure triage quickly, communicate clearly, drive to resolution.Surface intelligence.Turn what you see across the customer base into insight that shapes account decisions and the evolution of the service.Improve how we work. Own and sharpen our delivery processes making Apto measurably better at operating platforms year on year.Who you areYou have managed a live service across multiple concurrent customers ideally in an MSP or recurring-delivery environment and you know the daily discipline that takes.You have line-managed a technical team for real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring.You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it.You have designed and landed practical process improvements in a busy delivery environment, and you can show they held.You stay clear-headed under pressure, communicate precisely across levels engineers to executives and give leadership the real picture, not the sanitised one.You are comfortable in a technical environment. You do not need to be an engineer, but you can read a service board, understand what a platform team is telling you, and assess whether the quality of work is good.Process & Governance You'll OwnService governance. SLA monitoring and reporting, fair-use oversight, and regular service performance reporting to leadership.Delivery transparency. Boards that are honest and current, burndowns that reflect reality, outcomes written in language the customer and the business can act on.Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time.Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that keep the service and the team on track.Continuous improvement.Delivery standards that are documented, followed, reviewed, and improved with changes captured and shared, not held in one person's head.Apto Solutions is a UK consultancy on an ambitious growth journey, and Operate is at the centre of it. This role has genuine reach: you will shape how a scaling managed service business delivers, build the team that delivers it, and see the impact of your judgement every day.You will work directly with the leadership team and have a real voice in how the service evolves. We are a small business with serious customers and high standards and if running something well matters to you, you will find this a place where that is valued.TPBN1_UKTJ

Build relationships with major international industrial customers UK, Europe and international travel opportunities High-autonomy role with genuine influence on business growth Package includes bonus, company car and long-term career opportunity Are you a technically minded salesperson who enjoys building relationships rather than chasing transactional sales targets? Do you enjoy getting out to customers, understanding their challenges and developing long-term partnerships that create real value? This is an opportunity to join an established engineering business with an impressive global customer base and a strong reputation within the industrial sector. The products are proven, the customers already exist, and the opportunity is significant. The business is now looking for someone who can help reconnect with existing customers, develop new opportunities and build a more proactive sales function that supports the next phase of growth. If you're looking for a role where you can make a visible impact, work with major international organisations and enjoy the freedom to manage your own territory, we'd love to hear from you. The Role: This is a relationship-led technical sales role focused on developing business with industrial customers across the UK and international markets. You'll spend time visiting customers, understanding their applications, identifying opportunities and building long-term partnerships. Working closely with the engineering team, you'll help customers find the right solutions while driving profitable growth for the business. This role offers significant autonomy and the opportunity to become a key part of the company's future growth strategy. One of the most attractive aspects of this position is the quality of the customer base you'll be working with. Customers include major industrial operators, engineering service providers, distributors and multinational organisations operating within sectors such as Oil & Gas, Energy, and industrial manufacturing. The business has established relationships with globally recognised organisations and is looking to further strengthen its position within these markets. The Candidate: We're looking for someone who combines commercial drive with the ability to build credibility with technical customers. You may already be working in a Technical Sales Engineer, Business Development Manager, Area Sales Manager or Account Manager position within an engineering environment. The ideal candidate will have: Experience in technical or engineering sales Strong relationship-building and communication skills The ability to engage confidently with engineers and technical stakeholders A proactive approach to developing business opportunities Strong organisational and account management skills Commercial awareness and negotiation ability A willingness to travel both within the UK and internationally This is an opportunity to join a business where your contribution will genuinely matter. Please click apply if youd like to find out more! TPBN1_UKTJ