Customer Support Specialist - Accounting ES
hace 9 días
Las Rozas
ppbShine is the financial copilot for entrepreneurs and small business owners. /b Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin. /p pbPart of something bigger /b Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium. /p pbYour hiring experience matters /b Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you. /p h3Costumer Support at Shine /h3 pOur Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues—we build trust, empower users, and continuously improve our products through customer feedback. /p pbAs part of the team, you will: /b /p ul lipDeliver an exceptional support experience across every customer interaction. /p /li lipPartner closely with Product, Engineering, and other internal teams to improve our solutions. /p /li lipTurn customer feedback into actionable product improvements. /p /li lipHelp customers adopt and maximize the value of our tax and accounting software. /p /li lipContribute to customer satisfaction, retention, and long-term success. /p /li /ul h3Your Role as a Customer Support Specialist - Accounting ES /h3 pAs a Customer Support Specialist - Accounting ES, you'll be the trusted point of contact for our customers, ensuring they receive timely, accurate, and high-quality support while using our tax and accounting software. /p pbIn this role, you will: /b /p ul lipProvide functional support and resolve customer inquiries related to our software solutions. /p /li lipAssist accounting firms, professional practices, and businesses with tax, accounting, and administrative processes. /p /li lipGuide customers on accounting entries and regulatory compliance within the platform. /p /li lipSupport billing and collections workflows, ensuring customers can efficiently use the relevant features. /p /li lipTroubleshoot issues and elevate complex cases when needed. /p /li lipIdentify recurring customer challenges and communicate product improvement opportunities. /p /li lipEducate users on best practices to maximize adoption and effective use of our solutions. /p /li lipCollaborate with cross‑functional teams to continuously enhance the customer experience. /p /li /ul h3About you /h3 pYou're customer‑focused, detail‑oriented, and enjoy solving problems. You combine strong accounting knowledge with excellent communication skills, enabling you to translate technical or regulatory topics into simple, practical guidance for customers. /p pbWe're looking for someone who has: /b /p ul lipVocational Training (FP) in Administration Finance, Business Administration (ADE), or a related field. /p /li lipPrevious experience in an accounting firm, professional practice, tax consultancy, or a customer support role for business software. /p /li lipSolid understanding of accounting, taxation, and administrative regulations. /p /li lipExperience working with tax and accounting software. /p /li lipAdvanced Excel skills and proficiency with Microsoft Office. /p /li lipExcellent verbal and written communication skills. /p /li lipA strong customer‑first mindset with a passion for helping others. /p /li lipGreat organizational and time management skills. /p /li lipA proactive approach to problem‑solving and continuous learning. /p /li lipThe ability to work collaboratively in a dynamic, team‑oriented environment. /p /li /ul h3Our recruitment process /h3 p30' call with Talent Acquisition /p p60' interview with Hiring Manager /p p30' Meet the team /p h3What we offer /h3 ul lipbImpact: /b This team is foundational to ensuring multiple aspects of Shine’s business operate as the best on the market. /p /li lipbOwnership: /b Join a team and help shape its mission early, with support from experienced leaders. /p /li lipbInnovation: /b Work in a dynamic, ambitious environment with space to grow and try new ideas and approaches. /p /li lipbMission‑driven: /b Love our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools. /p /li /ul pbEqual Opportunity Employer /b /p pWe follow the principle of equal treatment to consider all job applicants and do not discriminate based on gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law. /p /p #J-18808-Ljbffr
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