Account and Optimisation Manager
4 days ago
Barcelona
ph3Context of the role /h3 pThe Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical, financial, and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day‑to‑day transactions run smoothly while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day‑to‑day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. /p h3Key Responsibilities /h3 ul liEnsure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health /li liIdentify and follow up on cross‑sell and upsell opportunities to grow revenue /li liAct as a day‑to‑day advocate for your customers, helping Thunes understand their needs and feedback /li liWork closely with internal teams (e.g., product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience /li liSupport the rollout of new services and features to your accounts, taking into account market specifics (e.g., regulation, competition) /li liTake ownership of customer requests, coordinating internally to drive timely resolutions and incremental value /li liUse clear, structured communication to keep customers and internal stakeholders informed on progress and next steps /li liMaintain accurate, up‑to‑date records in our CRM and other tools, ensuring data quality and completeness /li liBuild and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution /li /ul h3Professional Experience And Qualifications /h3 ul li2-5 years’ experience in B2B Account Management, Customer Success or related client‑facing roles /li liExperience managing a portfolio of small to mid‑sized accounts, ideally in technology, SaaS, fintech or financial services /li liPayments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly /li liTech‑savvy and comfortable working with digital tools (e.g., Sales Force, Tableau, Microsoft Office Suite – Excel, PowerPoint, Word) and explaining product features to customers /li liOperationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics /li liStrong customer success mindset, with a data‑driven and process‑oriented approach to managing accounts /li liSolid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones /li liProficiency in languages and solid communication in English is essential; French or Spanish is a plus /li /ul /p #J-18808-Ljbffr