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• Eurofirms

  

  Gestor/a Customer Service con certificado de discapacidad

  4 days ago

  €21000–€21800 yearly

  Full-time

  Sant Boi de Llobregat

  Desde Eurofirms Foundation buscamos un/a Gestor/a Customer Service con certificado de discapacidad para empresa ubicada en Sant Boi de LLobregat. Su misión será brindar una atención al cliente eficiente, con el objetivo de registrar y procesar los pedidos solicitados en el sistema, validarlos y resolver cualquier incidencia relacionada con los pedidos gestionados. Las funciones a realizar serán: · Tramitar los pedidos entrantes: Recibir y procesar pedidos de clientes a través de llamadas telefónicas, correos electrónicos ... asegurando que se registren correctamente en el sistema. · Descarga de pedidos automáticos: Descargar y gestionar pedidos recibidos automáticamente mediante sistemas EDI, pedidos electrónicos, archivos CSV o a través de la web, garantizando su correcta integración en el sistema de gestión. · Gestionar las incidencias: Resolver problemas relacionados con entregas, operaciones, aspectos comerciales, calidad y cuestiones administrativas, con el objetivo de agilizar los pedidos y mejorar la satisfacción del cliente. · Atención de llamadas: Atender llamadas de clientes internos y externos, proporcionando soporte y resolución de dudas o problemas de manera eficiente y profesional. · Gestionar las devoluciones: Procesar y coordinar las devoluciones de pedidos, asegurando que se cumplan las políticas de devolución y que los clientes estén satisfechos con el proceso. · Plantillas de pedido: Crear plantillas de pedido tipo específicos de clientes, facilitando la formación y el conocimiento dentro del equipo. · Contacto interdepartamental: Mantener comunicación constante con los diferentes departamentos, para ofrecer una mejor solución y experiencia al cliente. · Resolución de incidencias con clientes: Identificar y resolver problemas que puedan surgir con los clientes, asegurando una experiencia positiva y la fidelización de los mismos. · Cumplir con las métricas establecidas: Adherirse a las métricas y objetivos establecidos por la empresa para asegurar la calidad y optimización de los plazos de entrega, contribuyendo al éxito general del equipo. · Otras funciones delegadas: Realizar cualquier otra tarea que derive del puesto de trabajo o que sea asignada por el superior, adaptándose a las necesidades del equipo y la empresa. Requisitos mínimos: -Disponer de certificado de discapacidad igual o superior al 33%. • Experiencia mínima de dos años en cargo similar., • Nivel alto de excel., • Gesión de bases de datos., • Conocimiento de ERP., • Conocimiento de normativas y políticas.

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• Hiring International

  

  German Sales Onboarding Account Manager | Hybrid | Barcelona

  4 days ago

  Cornellà de Llobregat

  ppb€26,000 Gross Annual Base Salary /b /p pbUp to €4,000 Gross Annual Performance Bonus /b /p pbTotal On-Target Earnings (OTE): Up to €30,000 Gross per Year /b /p h3About The Role /h3 pAre you passionate about sales, digital marketing, and helping businesses grow? /p pbLocation: /b Barcelona, Spain /p pbWork Model: /b Hybrid (Office + Remote) /p pbEmployment Type: /b Full-time (39h/week) /p h3Your Responsibilities /h3 ul liManage and onboard a portfolio of new business clients. /li liBuild strong relationships with customers in the German market. /li liConduct consultative outbound sales activities. /li liUnderstand clients' business objectives and recommend tailored digital advertising solutions. /li liGuide customers through the onboarding journey and ensure a seamless experience. /li liIdentify upselling and cross-selling opportunities. /li liMonitor account performance and provide optimization recommendations. /li liCollaborate with internal teams to deliver an outstanding customer experience. /li liMaintain accurate CRM records and customer documentation. /li /ul h3Requirements /h3 ul liNative or fluent German (C1/C2). /li liGood level of English (B2 or higher). /li liPrevious experience in Sales, Account Management, Customer Success, or Digital Marketing is an advantage. /li liExcellent communication and negotiation skills. /li liGoal-oriented with a passion for sales. /li liStrong relationship‑building abilities. /li liEU Citizenship or a valid Spanish work permit is preferred. /li /ul h3What We Offer /h3 ul li€26,000 Gross Annual Base Salary /li liUp to €4,000 Gross Annual Performance Bonus /li liHybrid working model /li liPaid training /li /ul liCareer growth opportunities /li liInternational work environment /li liModern office in Barcelona /li liOngoing learning and development /li liEmployee referral program /li pStart your next international career in Barcelona and help businesses grow while advancing your own career! /p /p #J-18808-Ljbffr

• Hiring İnternational

  

  German Sales Onboarding Account Manager

  6 days ago

  Cornellà de Llobregat

  ph3German Sales Onboarding Account Manager | Hybrid | Barcelona /h3 pbLocation: /b Barcelona, Spainbr/bWork Model: /b Hybrid (Office + Remote)br/bEmployment Type: /b Full-time (39h/week) /p h3Salary Benefits /h3 pb€26,000 Gross Annual Base Salary /bbr/bUp to €4,000 Gross Annual Performance Bonus /bbr/bTotal On-Target Earnings (OTE): Up to €30,000 Gross per Year /b /p h3About the Role /h3 pAre you passionate about sales, digital marketing, and helping businesses grow? /p pWe are looking for a bGerman-speaking Sales Onboarding Account Manager /b to join a dynamic international team in bBarcelona /b. In this role, you will become the trusted advisor for new business clients, guiding them through their onboarding journey while helping them maximize the value of their digital advertising solutions. /p pIf you enjoy building relationships, identifying business opportunities, and working in a fast-paced international environment, we'd love to hear from you! /p h3Your Responsibilities /h3 ul liManage and onboard a portfolio of new business clients. /li liBuild strong relationships with customers in the German market. /li liConduct consultative outbound sales activities. /li liUnderstand clients' business objectives and recommend tailored digital advertising solutions. /li liGuide customers through the onboarding journey and ensure a seamless experience. /li liIdentify upselling and cross-selling opportunities. /li liMonitor account performance and provide optimization recommendations. /li liCollaborate with internal teams to deliver an outstanding customer experience. /li liMaintain accurate CRM records and customer documentation. /li /ul h3Requirements /h3 ul liNative or fluent bGerman (C1/C2) /b. /li liGood level of bEnglish (B2 or higher) /b. /li liPrevious experience in Sales, Account Management, Customer Success, or Digital Marketing is an advantage. /li liExcellent communication and negotiation skills. /li liGoal-oriented with a passion for sales. /li liStrong relationship-building abilities. /li liEU Citizenship or a valid Spanish work permit is preferred. /li /ul h3What We Offer /h3 ul lib€26,000 Gross Annual Base Salary /b /li libUp to €4,000 Gross Annual Performance Bonus /b /li libHybrid working model /b /li liPaid training /li liCareer growth opportunities /li liInternational work environment /li liModern office in Barcelona /li liOngoing learning and development /li liEmployee referral program /li /ul h3Start your next international career in Barcelona and help businesses grow while advancing your own career! /h3 /p #J-18808-Ljbffr

• SD Supply Chain Talent

  

  Customer Services Agent with French (Revlon)

  15 hours ago

  Cornellà de Llobregat

  ppSD Supply Chain Talent is looking for the best candidates for a bCustomer Services Agent with French /bat bREVLON, /b a leading global consumer goods company with a strong presence in Barcelona. /p h3Mission: /h3 pThis position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. bCustomer services Agent /b must follow daily the operational KPI's to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence /p h3Responsibilities: /h3 ul liManage customer service activities to ensure excellent service /li liCreate / monitor Sales order fulfillment to ensure order accuracy and forecast alignment /li liFollow up order status, delivery, pick pack, invoice and documentation /li liSolve issues related to orders from Order Entry to Invoice and cash collection /li liProvide information to customers (external and internal) about OTB processes and status. /li liWork closely with Supply Planning, Distribution and Finance to achieve objectives/plans /li liSupport Sales Marketing to achieve sales plans, keep information up to date to share and validate /li liCoordinate that databases (Customer material master etc.) are correct to avoid complaints, returns and credits due to wrong data /li liSupport customer requests, act as a central contact for any questions /li liParticipate and engage in continuous improvement efforts to drive order process quality and efficiency /li /ul h3Requirements: /h3 ul liMinimum 2 years of experience in a similar role /li liSAP knowledge of SD module (or JDE) and Microsoft Office Excel advanced /li liLanguages: Fluent French (C1), English and Spanish minimum intermediate level (B2+) /li /ul h3Skills: /h3 ul liStrong analytical capability and attention to detail /li liWillingness to work difficult tasks through to completion /li liAbility to collaborate with other departments to reach a common goal /li liStrong understanding of Supply Chain principles /li liDesire to learn and grow in the position and company /li liAbility to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines /li /ul /p #J-18808-Ljbffr

• PUMA Group

  

  OTD & Customer Service Coordinator

  1 day ago

  Cornellà de Llobregat

  pPUMA Group in Spain is seeking a Customer Service Executive (Cluster) to manage the Order-to-Delivery (OTD) process in line with global and regional mandates. You will coordinate with internal teams to ensure timely and accurate order processing, shipments, and fulfillment for the regional cluster and customers. /ppThe role is based in Catalonia, with a focus on process compliance, customer satisfaction, and efficient service delivery in a dynamic environment. /p #J-18808-Ljbffr

• Hiring İnternational

  

  German-Speaking Onboarding Account Manager Hybrid Barcelona

  6 days ago

  Cornellà de Llobregat

  pHiring İnternational is seeking a German-speaking Sales Onboarding Account Manager to join our Barcelona team. You will onboard new business clients and guide them through their onboarding journey while maximizing the value of digital advertising solutions. /ppThis hybrid role combines relationship building, consultative outbound sales, and collaboration with internal teams to deliver an outstanding customer experience in a fast-paced international environment. /p #J-18808-Ljbffr

• Cargo Wine

  

  Customer service

  4 days ago

  Cornellà de Llobregat

  ppCargo Wine busca un profesional para unirse a nuestro equipo como especialista en Atención al Cliente. Somos una empresa dedicada al transporte internacional de vino embotellado, facilitando que los enoturistas y amantes del vino reciban sus compras directamente desde las bodegas y tiendas especializadas en sus hogares. Nuestro equipo valora el Compromiso, la Comunicación, el Crecimiento y el Trabajo en Equipo, cualidades esenciales para brindar un servicio excepcional a nuestros clientes. Buscamos a alguien con habilidades comunicativas sobresalientes, la capacidad de resolver problemas rápidamente y un enfoque centrado en el cliente que mejore continuamente la experiencia del usuario. Si te apasiona el mundo del vino y deseas desarrollar tu carrera en una empresa dinámica dentro de la industria de Almacenamiento y Logística, te invitamos a formar parte de Cargo Wine, donde tu dedicación y experiencia serán valoradas y recompensadas. Únete a nosotros y crece junto a nuestro equipo. /p h3Tareas /h3 pbAtención telefónica y por chat/email /b: /p ul liResponder a las consultas de los clientes de manera profesional y cordial. /li liGestionar solicitudes a través de diferentes canales de comunicación (teléfono, correo electrónico, chat en vivo). /li liResolver dudas sobre productos, servicios o procedimientos. /li /ul pbResolución de problemas y quejas /b: /p ul liEscuchar y comprender las necesidades o problemas de los clientes. /li liProponer soluciones efectivas y satisfactorias. /li liGestionar y dar seguimiento a las quejas, asegurándose de que se resuelvan adecuadamente. /li /ul pbGestión de pedidos y transacciones /b: /p ul liAyudar a los clientes a realizar pedidos o realizar seguimiento de sus compras. /li liGestionar devoluciones, cambios o reclamaciones de productos. /li liActualizar y registrar información relevante de los clientes en la base de datos. /li /ul h3Requisitos /h3 pExperiencia mínima en logística o en un puesto similar. /p ul liHabilidades de comunicación efectiva (oral y escrita). /li liActitud positiva, paciencia y orientación al cliente. /li liConocimientos básicos en el manejo de herramientas digitales y plataformas de atención al cliente. /li liCapacidad para trabajar en equipo y bajo presión. /li liInglés escrito y hablado - nivel medio/alto. /li /ul h3Beneficios /h3 ul liContrato a tiempo completo. /li liSalario competitivo. /li liBuen ambiente de trabajo. /li liOportunidades de crecimiento y desarrollo dentro de la empresa. /li /ul pÚnete a Cargo Wine como Customer Service y sé parte de un equipo apasionado por el transporte internacional de vino. Ofrecemos oportunidades de crecimiento en un entorno dinámico y especializado. /p /p #J-18808-Ljbffr

• PUMA Group

  

  Customer Service Executive

  1 day ago

  Cornellà de Llobregat

  ppPosition: Customer Service Executive (Cluster). 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mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand /p /p #J-18808-Ljbffr