Team Leader - Lead Management
3 days ago
Coslada
Experteer Overview In this remote Lead Management Team Lead role, you will mentor a team of Lead Management Specialists while personally qualifying inbound leads. You will own daily operations, ensure CRM data quality and SLA adherence, and serve as the escalation point for complex cases. You’ll partner with Marketing, Sales, and Engineering to improve lead response, qualification accuracy, and handoff quality. Your work shapes a high-performing lead management function and a culture of accountability and continuous improvement. This position combines hands-on qualification with team leadership to drive commercial rigor and impact. Compensaciones / Beneficios • Lead, coach, and develop a team of Lead Management Specialists with clear performance expectations • Conduct regular 1:1s, team huddles, and performance reviews; provide real-time coaching on qualification calls and CRM discipline • Own scheduling, workload balancing, and coverage planning to meet SLA commitments • Onboard new team members with training on qualification frameworks, CRM standards, quoting processes, and escalation protocols • Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing • Foster accountability, continuous improvement, and commercial curiosity within the team • Carry a personal lead qualification workload and respond to inbound inquiries within SLAs • Conduct structured discovery, document opportunities, and assign owners; provide budget quotes within templates • Execute structured nurture of inbound leads and send reminders • Escalate complex qualification scenarios before routing to Sales or Application Engineering • Own team-level CRM data quality; audit records, opportunities, quotes, and dispositions • Monitor funnel metrics: response times, qualification, conversion, disposition accuracy; maintain CRM excellence • Support Marketing with feedback on lead quality and campaign alignment • Act as primary liaison between Lead Management, Sales, Engineering, and Marketing • Escalate technical, pricing, or product-fit questions to appropriate teams • Participate in cross-functional alignment meetings and provide feedback on lead quality and process gaps • Partner with Sales Enablement on talk tracks, qualification criteria, and competitive intelligence • Identify and implement improvements to templates, frameworks, routing, and escalation protocols • Track performance data to identify trends, bottlenecks, and coaching needs • Document and maintain standard operating procedures for Lead Management Responsabilidades • Bachelor’s degree preferred in Business, Sales, Marketing, Engineering, or related field • 3–5 years in lead management, sales development, inside sales, or related roles • At least 1 year in a team lead, supervisory, or senior individual contributor role • Proven coaching or mentoring experience in a sales/commercial environment • Track record of meeting or exceeding targets • Strong written and verbal communication; ability to coach others • High attention to CRM data quality and enforcing standards • Ability to manage competing priorities in a fast-paced environment • Customer-centric mindset with problem-solving and de-escalation skills • Comfort with performance metrics, reporting, and data-driven decisions • Fluency in English; fluency in Spanish and Italian Requisitos principales •