Head of After Sales
hace 24 horas
Barcelona
ph3About Stark /h3 pStark builds the world’s most powerful electric motorcycles. From the VARG MX to the road-legal VARG EX SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine. /p h3About Stark /h3 pStark builds the world’s most powerful electric motorcycles. From the VARG MX to the road-legal VARG EX SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine. /p pWe’re based in Sant Boi, Barcelona, growing fast (77% year-on-year), and building a team that will take us even further. If you want to work on a product that people are genuinely obsessed with, this is it. /p pStark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed /p pOur mission is to lead the way towards a sustainable motorcycle industry, by reducing plastic and CO2 pollution. /p pThis will be achieved by building sustainable products that are superior to traditional technology in terms of Performance, Emotion and Design. /p h3The Role /h3 pThe Head of Aftersales owns our global aftersales strategy and organization from Barcelona, leading a team of 20+ people across Barcelona, North America, and Australia. Aftersales Service, Aftersales Parts, and Aftersales Technical report directly into this role, and the mandate is simple: build the best aftersales operation in the industry, not just among automotive peers. /p pThis is a hands-on leadership role for someone who can set strategy and still get into the detail hen it matters, turning that strategy into standards and tools that regional teams, starting with North America and Australia, execute against. /p h3What You’ll Do /h3 h3Global Aftersales Strategy Organizational Leadership /h3 ul liOwn the global aftersales strategy end-to-end, turning company growth targets into a scalable operating model across Barcelona, North America, and Australia. /li liBuild and lead the Aftersales organization, a team of 20+ people across three regions, with the Aftersales Service, Parts, and Technical leads reporting directly to you. /li liSet the budget, KPI framework, and operating cadence for the function, and own performance against it at the executive level. /li /ul h3Service Operations Dealer Network /h3 ul liDefine the tools, systems, and playbooks, including our Zendesk platform, that regional teams use to run case handling, dealer support, and the post-sale customer journey. /li liSet one global standard of service, so the experience is consistent whether a customer is in Europe, North America, Australia or Rest of the world. /li liOwn escalation management for complex or high-visibility cases, stepping in personally when it matters. /li /ul h3Warranty Technical Quality /h3 ul liOwn the global warranty program end-to-end, from policy design to claims execution, ensuring it scales cleanly as new models launch. /li liMonitor warranty spend and failure trends, and work with Engineering to close quality issues at the root cause rather than the symptom. /li liMake sure the organization is technically and operationally ready ahead of every new model release. /li /ul h3Executive Cross-Functional Influence /h3 ul liRepresent aftersales at the leadership table, shaping product, engineering, and go-to-market decisions with field and warranty insight. /li liPartner with Sales, Product, Engineering, and Customer Experience to remove friction across the full ownership journey. /li /ul h3Performance Continuous Improvement /h3 ul liOwn the KPIs that matter, response time, resolution rate, warranty cost, and customer and dealer satisfaction, and report on them with rigor. /li liUse data and modern tools, including AI, to continuously raise the bar on efficiency and quality across the organization. /li /ul h3What you will bring to Stark /h3 h3Required /h3 ul li10+ years in aftersales, service operations, or customer experience leadership, including senior roles leading teams of 20 or more across multiple regions. /li liA track record of building and scaling a service organization from the ground up, with direct budget or PL ownership. /li liExperience managing multiple functional leads, such as service, parts, and technical, and developing high-performing teams across geographies. /li liHands-on experience running service operations through Zendesk or a comparable platform and using its data to drive decisions. /li liDemonstrated ability to modernize an aftersales operation with digital tools and AI, with measurable gains in customer satisfaction and response time. /li liExecutive presence, with the ability to represent the function at the leadership level and align regional teams around one strategy. /li /ul h3Preferred /h3 ul liExperience building or scaling an aftersales function for an automotive, motorcycle, or EV brand known for a premium customer experience. /li liExperience operating from a global HQ while enabling regional teams, such as North America or APAC, to execute autonomously. /li liFluency in English required. /li /ul h3Why work with us? /h3 ul liThe chance to work on a product people are genuinely passionate about /li liA fast-growing company with real momentum /li liA creative, international team based in Barcelona /li liCompetitive salary and benefits package /li liDirect access to riders, race teams, and the product — this is not a remote-from-the-product role /li liSubsidized lunch in our in house restaurant /li liFree access to our in-house gym (including weekends!) /li li30 days of vacation /li /ul h3At Stark, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. /h3 pWe are committed to creating an inclusive environment where everyone, regardless of gender identity, sexual orientation, race, religion, age, neurodiversity, or disability, feels a true sense of belonging. We believe that diverse teams make better decisions and that a culture of equity is a prerequisite for innovation. /p h3Accessibility: /h3 pIf you require any reasonable adjustments during the application or interview process (such as assistive technology, extra time, or a specific format), please let us know at We are here to support you. /p pWe encourage applications from underrepresented groups and are excited to see how your unique perspective can help us grow /p pStark Future is on a mission to revolutionize the motorcycle industry by leading the shift toward sustainability, drastically reducing CO₂ and plastic pollution. /p pThrough cutting-edge design and unmatched performance, we delivers emotionally powerful, timelessly beautiful premium electric motorcycles that surpass traditional technology. /p pGuided by a philosophy of innovation, quality, and user-focused simplicity, Stark combines bold ambition with a relentless pursuit of excellence. Our brand’s iconic gold logo symbolizes its full-circle approach to sustainability and its uncompromising drive to be number one. /p /p #J-18808-Ljbffr