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ph3Work Order Processor - Santiago de Compostela, La Coruña, ES /h3 pAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This critical greenfield deployment phase requires the founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network. /p h3The Mission Core Scope /h3 pThe mission is to monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience. The scope is to take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service. /p h3Crucial Expectations Performance Target /h3 ul liWork Order Resolution Speed (SLA): Consistently meet corporate targets for ticket resolution times, ensuring that delivery issues, returns, and address corrections are processed within strict hourly windows. /li liSystem Data Integrity: Ensure near-perfect data accuracy when logging transport exceptions, cargo damage reports, and customer delivery modifications within the Transport Management System (TMS). /li liCarrier Coordination Efficiency: Establish highly responsive communication channels with 1PL drivers and 3PL partners to instantly push update requests, re-routing instructions, and return approvals. /li liProcess Auditing Root-Cause Tracking: Categorize and analyze recurring work order bottlenecks (e.g., specific zip codes with high failure rates) to provide actionable data insights to the Delivery Operations Manager. /li /ul h3Position Requirement /h3 ul liGreenfield Launch Expertise: Verified background working within a transport administration, customer service logistics, or control tower data processing environment during a network setup or rapid scale-up phase. /li liSystems Ticketing Fluency: Strong experience managing CRM systems, ERPs, or custom ticketing software (such as Zendesk, Salesforce, or proprietary TMS/WMS platforms). Excellent proficiency in Microsoft Excel is required. /li liLanguage Proficiency: Professional fluency in English and Spanish is mandatory to handle local carrier escalations and provide clear corporate reporting to international teams. Knowledge of Mandarin is a highly valued corporate asset. /li liOperational Flexibility: High adaptability regarding working hours and schedule adjustments to align with delivery driver waves and peak e-commerce operating windows. /li /ul h3Diversity Inclusion /h3 pAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. /p /p #J-18808-Ljbffr

ph3Descripción de la oferta /h3pEn the Fini Company apostamos por el mejor talento! /pp¿Te gustaría desarrollar nuestra marca? ¿Lo tuyo es el trato con el cliente? ¿La negociación es parte de ti? /ppSi te gustan los retos y te motiva trabajar con un gran equipo, presta atención ¡Te contamos más sobre nuestro mundo! /ppBuscamos Gestor/a de Punto de Venta para canal Impulso en la zona bSantiago de Compostela, Pontevedra y alrededores. /b /pulliImplementar la estrategia de la empresa en el punto de venta (Marca, trade y ventas) /liliReponer productos en las tiendas /liliColecta de datos, precio, presencia y surtido /liliVisita en las tiendas para identificar oportunidades /liliNegociación de exposiciones en los puntos de venta. /liliGenerar pedidos. /liliRevisar la calidad y caducidad de nuestros productos. /liliGestion de roturas de los productos /liliTramitación y resolución de incidencias. /liliSupervisar y mejorar la imagen de nuestros productos y exposiciones en los PDV. /liliRealizar ambientaciones adaptadas a los PDV. /li /ulpb¿Qué necesitas para desempeñar este puesto? /b /pulliExperiencia de al menos 2 años en una posición similar /liliConocimientos informáticos: Nivel Medio de Excel. Valorable conocimientos en Salesforce. /liliExperiencia canal Impulso /li /ulpb¿Por qué te encantara trabajar con nosotros/as? /b /ppProyecto internacional dentro de una de las compañías líder del sector /ppHorario continuo de 08.00 a 17.00 horas de lunes a jueves y viernes de 08:00-15:00 /ppTiempo para ti y los tuyos: 26 días laborables de vacaciones, horario de 08:00-15:00 los meses de julio y agosto ¡para que puedas disfrutar de la playa en verano! /ppAcceso al Plan de retribución flexible /ppPrograma de acompañamiento emocional con psicologo/a online 24 horas accesible para ti y tus familiares /ppAcceso a plataforma de descuentos con infinidad de opciones /ppVenta de productos Fini a precio reducido /ppFormación Continua y personalizada a cargo de la empresa /pp¡Y sobre todo, te ofrecemos la oportunidad formar parte de este gran equipo acompañado/a de personas ilusionadas con cada proyecto, innovadoras y con INFINITAS oportunidades para aprender y crecer! /ppContrato temporal con posibilidad de bpasar a plantilla. /b /ppbUbicación: /b Santiago de Compostela (España) /p /p #J-18808-Ljbffr

ph3Responsibilities /h3 ul liPlan and manage end-to-end event communications for trade shows, industry conferences, and sponsorships across European and global markets. /li liNegotiate and manage sponsorship contracts, booth agreements, and vendor relationships for events such as Lab of the Future, Future Labs Live, and BPI Europe. /li liCoordinate pre-event, on-site, and post-event communications to internal stakeholders, sales teams, and event participants. /li liAlign event communications with the Account‑Based Experience (ABX) strategy and account target lists. /li liManage booth logistics including graphic design briefs, digital display upgrades, and physical booth assets. /li liAct as primary liaison with external event organizers, venues, and third‑party suppliers. /li liSupport account‑based marketing activities by providing event intelligence, attendee data, and engagement tracking. /li liEnsure brand consistency and compliance across all event materials, digital assets, and external communications. /li liTrack event performance metrics and deliver post‑event reports covering attendance, sponsorship ROI, and stakeholder engagement. /li liGuide and support travel planning and logistics for SciY representatives attending industry events. /li /ul h3Qualifications /h3 ul liBachelor’s degree in a relevant field; additional training or project management certification (e.g., PMP, PRINCE2) is an advantage. /li liStrong technical skills: expert in MS Office; familiarity with event management platforms (e.g., Cvent, Eventbrite); experience with CRM tools such as Salesforce. /li liAdvanced proficiency in project management tools (e.g., Wrike, ClickUp, Asana) and digital collaboration platforms. /li liHighly organized and proactive, with excellent communication and time management skills. /li liSolution‑oriented mindset with the ability to work independently and collaborate effectively within a team. /li /ul /p #J-18808-Ljbffr

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