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Operational Resilience Manager (Hybrid set up)

8 days ago

Madrid

ppbLocation: /b Madrid, M, ES /p pAre you a resilience professional who thrives at the intersection of strategy and hands‑on delivery? Do you want to shape how a leading global reinsurer prepares for, responds to, and recovers from disruptions? If so, this is your opportunity to make a real and lasting impact. /p h3About the Role /h3 pAs a Lead Operational Resilience Manager based in Madrid, you will be at the heart of evolving and embedding Swiss Re's Operational Resilience and Crisis Management capabilities across the organisation. This is a high‑impact, senior role where strategic thinking meets practical execution—you’ll partner with business leaders, challenge the status quo, and drive meaningful outcomes in a fast‑moving, globally connected environment. /p pYou won’t just be maintaining frameworks—you’ll be shaping them, testing them, and making them stronger. /p h3Key Responsibilities /h3 ul libLead framework development: /b Own and continuously evolve the Operational Resilience Crisis Management frameworks, ensuring alignment with organisational standards, regulatory expectations, and industry best practices /li libShape strategic direction: /b Contribute to the resilience roadmap, incorporating emerging risks, external trends, and regulatory developments to keep Swiss Re ahead of the curve /li libIntegrate protective intelligence: /b Leverage threat, geopolitical, security, and environmental indicators to inform scenario design, location and third‑party risk considerations, and senior stakeholder briefings /li libPartner with the business: /b Collaborate with business units and functions to strengthen resilience capabilities—including business services, dependencies, recovery strategies, and scenario planning /li libDrive resilience testing: /b Own the end‑to‑end design, facilitation, and follow‑through of resilience testing and scenario exercises, including accountability for remediation actions /li libChallenge impact tolerances: /b Support and constructively challenge the business in defining and practically applying resilience‑related impact tolerances in planning and decision‑making /li libLead reporting and insights: /b Develop and maintain resilience dashboards and senior management updates that enable informed, timely decision‑making /li libCoordinate regulatory engagement: /b Ensure high‑quality responses, clear narratives, and robust supporting evidence for regulatory reviews and internal assessments /li libStrengthen third‑party resilience: /b Support critical supplier considerations, concentration risk management, and ongoing monitoring of third‑party resilience /li libAlign with technology teams: /b Collaborate closely with IT and cyber teams to ensure resilience priorities and dependencies are well‑integrated /li libSupport incident management: /b Contribute actively during disruptive events—supporting triage, escalation, coordination, situational awareness, communications, and lessons learned /li libEmbed resilience cross‑functionally: /b Drive collaboration across risk, compliance, operations, and technology to make resilience part of everyday practice /li libMentor and develop others: /b Provide direction, structure, and guidance to more junior colleagues, fostering a culture of learning and ownership /li /ul h3About the Team /h3 pThe Operational Resilience team is a truly global function, with colleagues based across Zurich, Hyderabad, Bangalore, New York, Madrid, Bratislava, and London. We lead the implementation and continuous evolution of Operational Resilience at Swiss Re—ensuring the organisation can remain effective and meet its commitments even during disruptions or crises. /p pWe are a collaborative, forward‑thinking team that combines deep expertise with a pragmatic, delivery‑focused mindset. As part of the Madrid team, you’ll be embedded in a vibrant local hub while contributing to a global agenda that matters. /p h3About You /h3 pYou are a seasoned resilience professional who brings both the strategic perspective to shape frameworks and the hands‑on drive to deliver results. You communicate with clarity and confidence, influence without authority, and take genuine ownership of outcomes. You’re comfortable navigating complexity, engaging senior stakeholders, and working across cultures and functions in a fast‑paced international environment. /p h3Requirements /h3 ul lib6+ years of relevant experience /b in operational resilience, business continuity, and/or crisis management within complex organisations /li libDemonstrated expertise /b in developing, enhancing, and challenging policies, standards, procedures, and guidance—translating complex concepts into practical, actionable steps for diverse stakeholders /li libStrong understanding /b of operational resilience frameworks—including critical business services, impact tolerances, and scenario testing methodologies /li libProven experience /b in designing and facilitating scenario testing or exercises and driving remediation activities through to completion /li libDemonstrated ability /b to engage and influence senior stakeholders, providing both strategic support and constructive challenge /li /ul h3Nice to Have /h3 ul liExperience in financial services or similarly regulated industries /li liFamiliarity with European regulatory expectations, including DORA /li liExperience with third‑party risk management or supplier resilience programmes /li liKnowledge of IT or cyber resilience concepts and their intersection with operational resilience /li liExperience with data analytics and reporting tools such as Power BI /li liExperience working in Agile or transformation environments /li liExperience mentoring colleagues or coordinating small, cross‑functional teams /li liAdvanced proficiency in MS Office (Excel, PowerPoint, Word) /li liFluent English communication skills, both written and spoken /li /ul pFor Spain, the base salary range for this position is between €60,000 and €100,000 for a full‑time role. The specific salary offered will consider the requirements, scope, complexity and responsibilities of the role, as well as the applicant’s profile, education, expertise, specialisation, skills and experience. In addition to the base salary, you may be eligible for an attractive performance‑based annual bonus and other rewards and benefits. /p h3Why This Role? /h3 pThis is a rare opportunity to work at the centre of a critical and rapidly evolving discipline within a leading global organisation. You’ll have the platform to shape how Operational Resilience is understood and embedded across Swiss Re, influence both strategy and day‑to‑day practice, and collaborate with senior leaders across the business. If you’re looking for a role where your expertise genuinely matters—this is it. /p h3Work Model /h3 pSwiss Re has a hybrid work model where the expectation is that you will be in the office at least three days per week. /p h3Inclusivity Statement /h3 pSwiss Re is one of the world’s leading providers of reinsurance and insurance‑based risk transfer, and we build an inclusive culture that encourages fresh perspectives and innovative thinking. Everyone has equal opportunities to thrive and develop professionally regardless of age, gender, race, ethnicity, gender identity or expression, sexual orientation, physical or mental ability, skillset, thought, or other characteristics. /p pWe encourage experienced professionals returning to the workforce after a career break to apply for positions that match their skills and experience. /p h3Company Overview /h3 pSwiss Re anticipates and manages a wide variety of risks—from natural catastrophes and climate change to cybercrime. We combine experience with creative thinking and cutting‑edge expertise to create new opportunities and solutions for our clients, supported by more than 15,000 employees globally. /p /p #J-18808-Ljbffr

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